When I signed up I received the basic contract but no Declarations page. When I inquired about this I was told that it would be sent out when my one month anniversary came up. Were at nine days past that now and counting without the page being sent. Is this a scam?
We apologize for your inconvenience. In reviewing the account notes I see that the email that we sent to you with your declaration of coverage bounced back to us 5 times. We then sent it to you by USPS regular mail and when you notified us that you did not receive that, we resent it again through email and it bounced back again another 5 times. I see that on the 6th time, it finally went through and you verified that you received it.