Took over 2 months to get phone back and you guessed it. NOT FIXED! Had a cracked back that they made a big deal about but i needed the software repaired due to phone being stuck in a loop. This was a phone i used for business but i had to get a second party involved just to get the phone back. They do not care for their customers. Extremely rude and uncooperative. Phone got about two weeks and has same problem except somehow now my phone went from a 64 to a 32 g of memory since it was "repaired".