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I purchased a Coach bag for my Mother in the early 1990's that had a lifetime warranty and 20yrs later it needed work, we were told to send it into Coach for repair, we did were quickly told the purse was lost and my Mom could pick another purse, I'll never forget Nancy Lee *******600 ext 7692 2nd floor in corporate offices at Coach act like she was going to help my Mother and she was rude, my Mom was given horrible choices compared to the purse I gave my Mother. It was clear Coach did not want to maintain the original Coach purse warranty, the new purse had a year warranty and was not near the same quality. My Mother took good care of that original purse and she loved it, the other purse she was given as a replacement was never used, I contacted Coach and let them know it was not ok, they replaced it with another one and she carried it a little while, it was nothing like the original. Coach robbed her of her purse and I will never buy anything from Coach again. My Mother wants that purse back Coach. What Coach did is theft and what they did should be illegal. Don't buy Coach, they do not deserve your business.
Tip for consumers:
My Mother should have only been offered a refund twice the cost of the purse Coached robbed her of. $1200.
Products used:
Purse
After leaving reviews about what happened Coach contacted me and made their wrong, right! It took a very long time however they did replace my Moms purse, I really wanted the one they said they lost and I do not believe they lost it however they took it because It had a lifetime warranty and no purse they make today has a warranty like that anymore. Nobody makes things like they used to. If I had known they were not going to return the purse during a repair I would have never sent it in for my Mom. At least they replaced the purse with a purse my Mom wanted and not one they chose.
I have purchased Coach for my Sisters and Mother over the years when Coach had a lifetime warranty on their products. My Mom needed a repair on her purse so I sent it in for her to be repaired. Coach contacted us to tell us they lost her purse, the purse was no longer available that she sent in and they wanted my Mom to choose a purse that was not in the same class of purse she had, she was upset and chose a purse, she immediately had issues with the strap not staying on her shoulder, I called Coach spoke with Nancy Lee and she wouldn't help, she said she would and never did, this went on for years, I work out of the country and would be gone for years at a time. I later found out the purse Coach sent her did not have the lifetime warranty that the purse they lost, had and that the reason Coach supposedly lost the purse is because they no longer wanted to honor purses with a lifetime warranty, they stole my Moms purse and won't send a strap that won't slip off my Moms shoulder on the inferior purse they replaced her good purse with. I will never buy Coach again for anybody.
I called Coach 1 last time and was directed to Sam, after all these years of not getting the help for my Mom's purse Sam completely made everything right, I'm extremely grateful. He tried to replace the purses arm strap however could not find one, then he offered a new purse if I sent the other one back to Coach, I sent it back, Sam gave me options for my Mom and we went to the Coach store so my Mom could see, feel and try each purse. My Mom picked one out she liked and Sam sent the purse to her. I'm glad to finally have this done. Thank you Sam! I also purchased a checkbook carrier for my Mom while we were at the Coach store. I am a good loyal customer, I do need the respect I deserve. I do wish also that the Coach products did not change the way they have, I like the old style much better of the wallets I used to buy, I still have all of the originals I have from the 80's.
Coach contacted me and had me send in the purse they sent my Mom that she did not like and couldn't use and they had her choose one online and they sent it to her. It took a long time however they made it right.
I do not believe this is a legitimate company, I paid for service and months later needed to file a claim and followed all instructions, I never heard back from Essuranty whatsoever, I called and emailed for months and got absolutely no answer. They took my money but never provided me with any service whatsoever.
Tip for consumers:
I would never use Esurranty again because they are clearly not there to help customers.
Products used:
There was no service being offered, I could only purchase an insurance policy however nobody within the company would answer my calls, return my calls or respond to emails.
I placed a claim online and did everything needed and never heard a word by phone or email from Esurranty, I called everyday throughout the day and could not get an answer, left messages and never got a call back. They are there to only take your money, I don't believe this is a legit company. I tried for months to get in touch with Esurranty and never got a response of any kind. I called my credit card that I used to pay for the Esurranty service to dispute the charge and explained to them that Esurranty does not provide a service and they refunded 100% of what I paid Esurranty. Do not waste your time with this company.
Tip for consumers:
I absolutely would not use Esurranty because I could never get a human on their phone after I had paid for the service and I never got a response from anyone when I sent them an email. I do not believe this is a real company, they took my money but gave me no service.
Products used:
There was no product for me to use but I tried to use the warranty service, I could not.
Henry O.'s review of eSurranty earned 12 Very Helpful votes
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