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I claimed for my iphone 5s on september 21, Rick emailed me saying that my device will be there in 10 days after that he said he will check with the shipping dept. after that he said
He need my id password and i provided after that he never replied to many emails and customer contact number connected to agent, emails or tickets were never answered.
Was fooled by your company will you guys replace my device ever?
Tip for consumers:
esurranty have dummy customer service number,which always go to voice mail which will be unanswered for ever
sandeep hasn’t received any thanks yous.
sandeep doesn’t have any fans yet.
Empty.
Took over 2 months to get phone back and you guessed it. NOT FIXED! Had a cracked back that they...
In reviewing your account, I can see that you did not complete what was required per policy terms and conditions. Furthermore, your live chat logs were reviewed and 3 days before you made a claim, you asked if you could just get a check instead of a replacement. AS per policy terms and conditions: All requested information must be received within 5 business days for a claim to proceed. As of today your account is in the Fraud/Risk department pending review for possible legal action. This is why your clams representative has not replied to you today.