I don't like that they don't ever answer the phone so I can talk about my claim. Also cant get them to really reply when I leave a message. Sent in my stuff and cant get any answers. I know it takes time but its been a couple of weeks and I still cant get a response.
I apologize that you are having issue contacting the claims department. In reviewing your account I see that you filed a claim for loss and theft before your monthly payment policy was active. A claim denial letter was sent to you in regards to the decline.