It's been a month or more & other than a meager email of a delay is all I've gotten from you. What's the status of it? Can it be repaired?... if so how long will it be? Or am I to get a new phone. Communication has been very bad from you on this & my patience grows shorter daily. RB
Our policy and claim notes show that after 3 mechanical malfunction claims of the same issue, you were sent a new device.