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Cari O.

  • 1 Review
  • 1 Helpful Vote
  • 0 Thank Yous

Experience: Finance, Computers & Technology

Member since October 2019

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1 Review by Cari

10/1/19
Beware of using this company. Very easy to purchase the policy but not so easy when you have a claim. No communication after they have taken your deductible. They do not provide updates. They have never heard of Customer Service!
angelom34
Rachel M. – eSURRANTY Rep
The claims department does not accept phone calls as all communication for claims must be in writing for security purposes. When contacting your assigned claims representative you must put your name and plan number in the subject line of the email or it will automatically go to spam. Once you have followed these instructions, I am sure your assigned claims representative will contact you with a resolution to your claim.

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