Booked a Ryanair flight. £20 admin fee added. £30 to choose a seat. Tried to cancel, told this is not possible as per Ryanair rules but purchase was still "pending" so nothing to do with Ryanair. Been trying to call but they don't answer phones. Unless you're in Poland don't use them. You've been warned.
Complete rip off! Be careful as they have a website address that include Ryanair so it comes up in the search
They took an extra £20 off me for a flight I could have booked through Ryanair cheaper. Then they wanted to charge me for trying to get a receipt
Not the biggest fan of Ryanair but this lot are just parasites
Awful! Need to be shut down. I purchased a round trip ticket and the return flight never existed. I had to purchase another ticket to get home. When you call them they will say your situation is a priority then you never hear from them. Esky is a scam.
Needed to change return flights due to family death. I had bought service package in case I had to do this.
When talking with customer service on two different occasions, I was hung up on both times.
They were very very unhelpful.
I suggest booking with the airline direct.
We had to cancel flights due to family illness very unhelpful wouldn't refund even though had 2 months warning. On the other hand Barclays insurance were brilliant rang us straight away and refunded flight costs within 2 days.
Never use this scam company. We bought a ticket from Sofia to Berlin, but it turned out that we will not be able to travel. It was more than 48 hours until the flight and we requested to cancel the ticket as they described in their terms. Esky answered us that we can only get 16eur, but we have to pay a return fee of 16eur. Which is outrageous and you actually get nothing back, even if deadlines are met.
We booked a ticket from Funchal to Porto, but were not able to check in online. When we arrived at the airport and tried to check in with easyJet they told us that the plain was ovebooked and we were the "chosen onces" wich they would not take on the flight, because we did not checked in online! Never book ypu ticket here!
If something goes wrong with your booking you can forget about your money. Overall very unprofessional and rude people. They just dont care they will rather call you every name in the book then just call the airline and cancel your flight. They dont give you any travel rights either so if you want to cancel or anything you cant
Terrible company, I asked to reschedule flight and they didn't want to rescheduled, they asked to pay 100£ after - I payed, BUT they didn't reschedule my flight! Instead of this they send me a new link for payment - additional 40£ to pay in the next day! And they didn't provided me updated tickets!
NEWER BUY tickets from them they just steal money! Every day they asked to pay more and more and I payed but they didn't updated my ticket!
The tickets costs on website 300£ they asked my to pay 600£! I payed twice more than the price was on original website!
Do not use this company
Do not use this company they charge more than other companies for the same thing.
Esky! Esky!Esky! Pls everybody should be warned. Using them is at your own risk. Esky is dangerous. Esky dupes people. Esky give me my refund. I am not interested with your company. I paid a total of £1645.7 all you are saying is that you will give me £535... Esky you people are heartless. I will go and kill myself now because your company refuse to give me my refund. Esky is Dangerous and Deadly. Esky are thieves. People do not transact with esky they are Dangerous.
Everybody pls be warned. I am crying. Esky is Dangerous
Deceitful and unethical company.
I booked a flight with Finnair through esky and they made me pay 29 euros for baggage claiming that the flight doesn't include it in the fair. They're refusing to refund the amount now and then claiming that the amount is a service fee by eSky which at no point of the transaction gets mentioned which is again done to deceitfully misinform customers.
Finnair offers 23 kgs of baggage in their fair but by misinforming customers that it is not included they make the customer purchase the baggage for 29 euros.
I submitted proof of the same multiple times and they keep trying to avoid a refund.
Horrible experience and cannot be trusted as a service provider.
It turns our Esky are not an authorised seller of flights for the airline so we had to pay and additional fee with the air line to validate our travel with them also i purchased insurance from ESKY with i am trying to make a claim on but the emails are not being returned and the phone number on the policy dies not exist.
ESKY have given me two other numbers that do not work and are not willing to help in any way even though they sold me a product which is not fit for purpose!
Worst company, cheater and unprofessional. We paid additionaly for possibility to change the date of the flight. We wanted to use that option, their customer service told us that is not possible to that because there is no other flights in that destination
I bought a ticket from LAX to Sacramento. I also bought trip insurance. The terms and conditions said the ticket could be canceled within 24 hours of booking. Immediately after booking I realized the ticket timing was in error so I needed to cancel the ticket and rebook. ESky's website provides no way to cancel a ticket and phone number to call. I found a phone number on a travel blog site. The representative refused to cancel the ticket citing that more than 24 hours had passed. I pointed out that it had only been 12 hours and he said it didn't matter because the ticket had been booked the previous day. I am filing a dispute through my credit card. SCAM
I encountered a significant issue with eSky, a travel company when I purchased a ticket in June. Unfortunately, I had to cancel my travel plans due to the unexpected passing of my father-in-law on the very day of my intended departure.
Subsequently, I initiated a refund request, which has proven to be an arduous process. The primary challenge arises from the absence of a live customer service representative, rendering all communication and requests dependent on online channels. Moreover, eSky requested documentation as proof of my relationship with my late father-in-law. The challenge was that the required documentation was located in the United States while I was in France at the time.
Despite these logistical hurdles, I diligently completed all necessary forms and attached the requisite written proofs. Regrettably, my efforts to obtain a resolution have been met with prolonged silence from eSky since July.
In light of these circumstances, I feel compelled to express my serious concerns regarding eSky's business practices. It is my hope that this communication serves as a cautionary message for others considering the utilization of eSky's services.
Sincerely, Franck
Needed to contact in order to cancel a flight. Got referred to a question service that 1) provided totally inaccurate information about cancellation, and 2) was charged $55 for using the question service, even though the eSky website said it would cost $5. Totally sleazy companies on both counts.
This means that Ryanair will NOT allow you to online check in for a booking made through e-sky, and will then charge you an additional GBP £55 manual check in fee for each leg of your journey. A total shambles that businesses like this operate. Thankfully, a refund via AMEX will be forthcoming, but what a waste of time and effort - should you be misfortunate to deal with these shysters.
The only 'service' I got was to take me out of balance. The website generate failures and customers are asked to pay double or triple price to correct the data if the still want to fly. If cancelled will receive 17 EURO reimbursement. Great, well done.
Do not use this company. Buy your tickets directly from the airlines. I bought a ticket, paid for it, but didn't get a confirmation email. Found my booking number in the browser history, but the site shows that the booking number is wrong. Here's my number, *******895. But the worst part is, customer service doesn't answer your questions for days! If you want to ruin your vacation, use them.
Read the reviews, they try their best not to refund customers, instead they blame airlines about late or no refund. I've started to try get flights refunded but from reading other reviews it can take up to 1 year... Just book directly with the airline
Overview
ESky.ie has a rating of 1 stars from 133 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with ESky.ie most frequently mention customer service, credit card and phone number. ESky.ie ranks 419th among Travel Deals sites.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members