It turns our Esky are not an authorised seller of flights for the airline so we had to pay and additional fee with the air line to validate our travel with them also i purchased insurance from ESKY with i am trying to make a claim on but the emails are not being returned and the phone number on the policy dies not exist.
ESKY have given me two other numbers that do not work and are not willing to help in any way even though they sold me a product which is not fit for purpose!