franck F.

I encountered a significant issue with eSky, a travel company when I purchased a ticket in June. Unfortunately, I had to cancel my travel plans due to the unexpected passing of my father-in-law on the very day of my intended departure.

Subsequently, I initiated a refund request, which has proven to be an arduous process. The primary challenge arises from the absence of a live customer service representative, rendering all communication and requests dependent on online channels. Moreover, eSky requested documentation as proof of my relationship with my late father-in-law. The challenge was that the required documentation was located in the United States while I was in France at the time.

Despite these logistical hurdles, I diligently completed all necessary forms and attached the requisite written proofs. Regrettably, my efforts to obtain a resolution have been met with prolonged silence from eSky since July.

In light of these circumstances, I feel compelled to express my serious concerns regarding eSky's business practices. It is my hope that this communication serves as a cautionary message for others considering the utilization of eSky's services.
Sincerely, Franck

Customer Service Xfinity Comcast is BIG time SUCK. This is the only word. Being a loyal customer will not help as they do everything behind your back. They do not communicate before increasing services by 30%. It is a transactional company that takes advantage of its monopoly. They should benchmark Costco Customer Services to learn how to run a business. How could you flip a 30% increase on your monthly fee without communicating with customers allowing them to cancel their subscription and find another provider? Someone has to explain why we must pay for Comcast mistakes: A loss of 3.5 million subscribers in 2022, compared to 2.7 million in 2021. Of those, Comcast saw the biggest drop, losing just over 2 million subscribers, followed by Charter, with a loss of 686,000, and an estimated drop of 340,000 for Cox. Bottom line is that they can add an additional loss to their list.