You need to monitor your driver's better, the driver in pickup truck ******* is two concentrated on driving fast then to be driving safe. Came off of the tappahannock bridge and he's bouncing in and out of cars not caring about almost hitting my truck.
This will not be my last review.
The worst cell phone company out there. Unqualified employees. Terrible service. Misunderstood customer service. I do not recommend it. You will be frustrated with the terrible customer service this company has.
Getting ready to CANCEL THIS SERVICE. Don't like it never did. But only because of the area that i am at. Price goes up and up. Data is garbage! Awful customer service. Never again. From 50 a month now im paying 150. Just for internet.bye
Cancelled Xfinity service January 19th. I should have received a refund. When I called customer service, the first woman I spoke with was completely incompetent and had me on the phone for 40 minutes mostly in silence. She changed the amount I was owed 3 times. I asked for a manager, he was as bad as she was. He told me my refund had been given on the 7th of February! I told him I did not receive a refund! I asked what account it was refunded to? He kept saying an account number I did not recognize. My daughter was listening to this BS. She asked him if it was refunded to my Xfinity account, he said yes! I no longer have an Xfinity account! I was switched two more times, finally spoke to someone in refunds. She was nice and told me an email would be sent to me that I needed to fill out. If I didn't fill it out within 48 hours I would receive a check in 30 days through the mail! Xfinity is a terrible company that try's to evade payment! I will never use them again, overpriced, spotty service, the WORST customer service of any company!
Not much more to say other then comcast sucks and everyone knows it even us older people are ditching comcast. Be glad when they go out of business
After 23 years of service, cable, dial tone, internet I opted to cut the cable and become a streamer. Non stop emails warning me I'm at 75%, 90% your bill will go up, your bill will go up.
I final after 23 years moved to a different provider, and Comcast/Xfinity sent me a $200.00 bill for "early termination"
We needed help retrieving the Xfinity password in order to login to the Xfinity app on Roku device. The first person to assist was a helpful gentleman. We were nearly finished when a new person came on and started the process over. She had us looking for a comcast box (Did I mention we were trying to sign into the app on Roku?) The result? Our Roku screen is completely gone. A technician will be arriving tomorrow PM. For a fee, we will have a human help us out.
I reluctantly got a phone as the sales guy on the phone pressured me into a great deal. I tried to return phone, guy on phone says he'll email me a shipping label within 24hrs. I waited 48hrs, nothing. I call back and they say return deadline has past.
At this time I tell them I only want the internet or I'm leaving this company entirely because I do not want to pay $30 for a phone I don't need. Instead they cancel the phone's service ($30/mo) and now want me to pay them $30/mo for a serviceless phone (equipment). Worst company ever. Throw a customer away after nearly 20 years for a Google Pixel 8. Low
After I received a coaxial cable instead of the promised modem, I contacted Xfinity numerous times. One of the numerous people I spoke with who sounded helpful and sympathetic promised a modem would be sent out that day to me. Silly me, I actually believed her. My package was delivered yesterday and it was----another coaxial cable. Another lie. I am beginning to think that Comcast/Xfinity has a culture of lying to customers. I can picture them getting together at a bar after work and trading stories of the whoppers they got their customers to believe.
Hurricane Beryl shut down Xfinity internet. Several days later there was Xfinitywifi but I still did not have my own wifi. After testing they said it was not their fault but agreed to send me an Xfinity modem. After several days a thin envelope containing a wire, no modem, arrived. Ensuing were about 10 phone calls where I was lied to, transferred to different departments, even had one Xfinity employee put me on hold and not return. Several of them had the nerve to ask me whether I wanted my cell phone service to be transferred to them (Why would anyone trust their cell service to them after all this?) How can they stay in business with this poor quality of service?
I am trying to set up Comcast internet for my move in December. I talked to a rep who said the 19.99 and 29.99 were the same price, $40 minus $10 for autopay. When I called 10 minutes later and talked to a different rep, I was told that this was not the case, that there are two different prices. I'm appalled.
After being a customer of Comcast Business for 10 years I would NEVER recommend Comcast. I renewed our contract in April for 2 years and was assured that my services AND billing would remain the same. The next billing cycle I received a bill for a bill $500 more than what I was paying. My prior bill was $728 and my will went to $1350. I have spent no less than 100 hrs since May 13 trying to fix this, being passed from one department to another. Billing blames retention and retention blames billing. BEWARE!
They win my vote as the single worst company in America. It starts at the top but I believe most of the top management all share in this award. I have been a business owner for many years and we have a google rating of 5 stars. I wish I could give Comcast a 0. Stay away if you can.
No one really needs Comcast anymore anyway but I would rather go without than deal with these frauds. Nothing they say is at customer service is true they simply tell you one untrue thing after another and hope you will give up. I can't say Verizon is better as I have never used them but I know Comcast well enough and they are dishonest in my opinion.
Comcast, I've got two big for the pants you have to text before they can transfer you to talk to a live agent enough or not enough is enough older people having problems with the new system and everything else that's going on in the world and come to this, the appreciation they give us by sticking with them, it's just plain terrible. They used to be the best. Definitely thumbs down.
Don't take their word for it. Bill people will give you a run around. And try to cheat you should have been Honest when i called.Turned them in to BBB. Had to go to the store to find out the truth.Jack and Ben
Hands down the worst customer service I have ever encountered in my entire life. You spent 40 minutes talking to the automated system only for them to hang up on you at the end. This has been going on for 20 years. It's time to get your act together, Comcast.
Whenever there's a problem with my cable, it's impossible to get an agent on the phone. The automated system doesn't recognize or understand speech, even common phrases or phrases the automated system has already used. Even though I've already restarted the system, it insists on restarting again. It's the worst customer service I've ever experienced, for the most money I pay any utility.
They send the bill in the mail late so I'm forced to pay a late fee, they hardly ever answer the phone and my bill is way too high there is no way I should be paying $250 plus a month they promise to lower the bill until you get the next bill and it's the same or more. This place is a piece of $#*!
The most unscrupulous buisness practice I have ever delt with in my entire life. Stay away stay far far away. Unapproved Fees and customer service is atrocious. 5 hrs on hold to cancel a service that was canceled 3 months ago.
If Comcast weren't the only company that we could get internet and TV from I would not be with them. I had paid my bill in full and they've been taking money out of account that I did not give them authorization to take money out of and when I called billing on it they said oh no ' We didn't take any money today. Did I say today? No I didn't say today. So I ended up having to go to my bank and have everything reversed to get my money back and then they had the audacity to call me and ask me why my bill wasn't paid for one. My bill is not due till the end of the month too. Why should I give him money early when they're pulling crap and taking people's money when they're not supposed to.
I have Comcast at home and for my business which I'm about to cancel going back to AT&T, which honestly is a lot better than Comcast. Comcast is a scam and has done nothing but rip me off with all their overcharges.
Very dishonest
Signed new contract in June with "free" i-pad that actually costs $50 monthly.
One hour call to get through six representatives to be mysteriously disconnected by supervisor. Seems like a lot of dishonesty and trickery going on at Comcast. If you can get a different carrier, I would do it.
Overview
Comcast has a rating of 1.1 stars from 625 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Comcast most frequently mention customer service, automated system and year contract. Comcast ranks 239th among Internet Service Provider sites.
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- Suspicious reviews are flagged by our algorithms, moderators, and community members