Comcast

Their service is constantly going out. Tech came to repair & gave another address only to now put roku tv offline & unable to use tv because phone app will not work with it. 34$ to reorder an old fashioned remote. NOT HAPPY about ANY of my experiences with them let alone almost the entire day wasted wrestling with them. I truly wished there were other options

Contacting Comcast via telephone is essentially an exercise in futility. Always ridiculously long waits approaching an hour or more. I switched most of our service to Spectrum when we moved to Florida although some family members still have Xfinity cell phone service. Calling Spectrum is easy and fast. I much regret ever having anything to do with Comcast.

Customer Service Xfinity Comcast is BIG time SUCK. This is the only word. Being a loyal customer will not help as they do everything behind your back. They do not communicate before increasing services by 30%. It is a transactional company that takes advantage of its monopoly. They should benchmark Costco Customer Services to learn how to run a business. How could you flip a 30% increase on your monthly fee without communicating with customers allowing them to cancel their subscription and find another provider? Someone has to explain why we must pay for Comcast mistakes: A loss of 3.5 million subscribers in 2022, compared to 2.7 million in 2021. Of those, Comcast saw the biggest drop, losing just over 2 million subscribers, followed by Charter, with a loss of 686,000, and an estimated drop of 340,000 for Cox. Bottom line is that they can add an additional loss to their list.

New Comcast customer with home based business: Took 10 days to bury line after having been told 5 days resulting in complaints from HOA and neighbors. ATT cut line by mistake, was told would be repaired in 48 hours. We are now on day four with no service after numerous calls and very long hold times. Was told 3 more days making it a week. Don't have a line problem with Comcast as you will lose. They didn't even offer a credit and we were told to call another number to discuss that once the repair is made... Customer service NOT

Went into the store to renew contract said it was already done. Good to 2023 at my 69.00 guess what 109.00 is now my fee. Along with 3 phones that they say are free but get charged about 20 poo er phone. I suggest skip them and there contracts. Save you time money and sanity. Also internet didn't work because animal chewed the wire on pole. But they still made me pay and tried to bill me for that two. You will here them say no worries no worries 200 times. Equals 1000 phone bill and 109.00 internet bill that don't work.

I have wasted countless hours trying to transfer my phone number to xfinity. Just trying to active has been a pain, it took forever for sim card to arrive, and now unable to activate online.
The customer service reps are incompetent, poorly trained. The website is useless. Stay away at all costs!

Do not trust anything Comcast tells you. Get it in writing or don't sign up with them. I have a small business and told them I needed internet service for only three months because my lease was ending and I was going to be moving out of their service area. They assured me that there would be no early termination fee.
Well, there is one for $700! It's no surprise Comcast has such a low star rating on Google. But, customers have no choice but to use them when they are the only ones that service an area. It should be illegal. I never leave bad reviews. But this company totally deserves it. It won't impact their bottomline and they know it.

Comcast/xfinity has a company-wide policy that if they owe you more than $100.00 ( because your cable went out, etc.) they KEEP it.
They have told me this 10+ times by phone. I was so appalled I started asking in the chat room, so I could see it in writing.

Yep...thats' their policy. Now I have it in writing another 10+ times.

That is theft. That is robbery. They should be sued on a Class-wide basis.

Oh...but all telecom companies have arbitration clauses...so you can't sue.
How convenient.

If I stole from my customers I would go to jail. Just think how much money they are stealing each year. It must be in the hundreds of millions.

Logged on more than 10 hours trying to help transfer my elderly mom's services. Nightmare rabbit holes, services not transferred, missing services etc. They ended up shutting off my services and transferring them to her new home since I called three way from my phone. Took me all day to fix. I literally hate this company. Unethical disorganized liars.

Don't deal with these people. Not able to get a hold of anyone. Bills go up out of now where. Totally hate this company. They say one thing and do another. Took 3 months to get them to turn off our service.

My Internet connection is unstable and I lose audio on virtual meetings. This has been happening for over a year. Comcast has done nothing about it after sending 6 separate technicians and 3 new modems. Ian in the Executive branch told me that it had been fixed a month ago - it hasn't been - and he has now failed to return my 5 phone calls. Ian siad the issue was in the neighborhood. It is not my laptop as others using theirs on my system have the same problem. I'm surprised that Comcast is still in business. The lies that Infinity push out on their ads are despicable.

COMCAST laid new fiber optic cable in our neighborhood and never fully attended to the property damage they did. Utility workers spray painted sidewalks and driveways at their request, and they left these markings and tags all over private property, so much so that the entire neighborhood looks like it has been gang-tagged by spray paint. Upon complaint, they lied and said it was water soluble. It was not and is still obvious and visible 15 month later. Now they say they are not responsible--the utility people did it. Customer service is non-existent and even their president's office just gives the run around. Unwilling to correct an error, unwilling to admit an error, unwilling to treat people with respect or lift a finger to right a wrong. Unreliable and unprofessional at every turn.

The location in which I have service has old/outdated connections outside and Comcast will not update the area. I hate calling about it as they continue to tie me up with higher bills and longer contracts but same poor service.

It take 20 minutes of nonsense to get someone on the phone and when you do they know nothing, They put you on hold for long wait times. You can never figure out what your service is and how much you should be charged, Stay away from this company!