Worst. Ever.$#*! you pieces of $#*!! $FFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFF

Comcast doubled my bill with NO options. They Suck DO NOT DO BUSINESS WITH THIS COMPANY! Find another busintess

Absolutely horrible, it all started with the Comcast installed HBOmax app on my main cable box, spent two hours on chat because I was unable to get a human on the phone for them to tell me that I needed a tech to come out, the tech arrived two days later walked in looked at tv issue and stated the problem was the modem, he replaced modem only to find that wasn't the problem, turns out it's a bad box, he proceeds to inform me that because he's a Vermont tech he doesn't have Massachusetts boxes but would have a Massachusetts tech return the following Friday between 8-10 a:m to replace, I take that Friday off work to wait for tech however tech was a no show, spent another two hours with chat team and finally convinced them that it was a box and to please send me one they agreed, new box delivered on Tuesday of this week, finally had time this Friday morning to install, followed directions to the letter and nothing happened, box wouldn't load and now the other 4 boxes within my home won't work, another you guessed it 2 hours with tech chat for them to tell me they have to send another box however they could also save me money on my monthly bill without loosing service, I agreed, come home from dinner turn on showtime to find I no longer have it nor do I have epic, then I get an email from Netflix that my credit card is being charged for subscription, but I had a Netflix subscription thru Comcast, so once again I go on chat, they inform me I don't have for mentioned channels, after another hour of chat I told them to have someone call me directly, mind you I called the corporate number earlier today and spoke to an escalation specialist who insulted me with a $51 account credit for lack of cable box use but not the $650 I'm out for lost wages for the no show tech on previous Friday, I wish I could change providers but I have no one else in the are.
Has an individual sued Comcast and been successful?

I had to file 2 complaints to the FCC over disputes with Comcast. From the very beginning over 4 years ago they were very confused. I closed on my home on March 15th, 2018, the next day I called comcast for the phone, internet and TV package. The next day comcast had my credit card cancelled, it took almost 2 hours on the phone with my credit card company. That Sunday I received my package. I couldn't set up the TV box, plugged it in there was no light. On the phone with a Comcast rep, she said we'll have you up and running, even 'though I told her it did not light up. 45 minutes later she says, "duh, it must be broken". For the next 3 days I couldn't even sigh into my account, they created an imaginary person with the same name as myself and used an old address of mine that I never gave them, sending my bill to an old address. They wanted me to pay extra for HD, I declined. Right now I would be paying over 30 dollars more a month for HD. I was able to get over 50 channels with an antenna all in HD. Comcast gets the same signal, but charges you a broadcast fee after they turn in into crap.
Four years later, the present, I decided to cut the cord. I was paid up for the previous billing cycle. Everything was shut off except the internet. They wanted to charge me over $250 dollars for the next billing cycle, I have solid proof of this. This was the 2nd time I filed a complaint with the FCC, both times Comcast Headquarters agreed with me. After I returned in my TV box, 2 days later they send me some kind of TV streaming box, even thought I had no TV service, LOL The day before I told them I did not want or need it. The rep had multiple boxes of the same TV box on a shelf behind him, he said my order was being sent. I told him it was not my order, it was their order, he got angry and tossed the box on the shelf. When I eat at a restaurant the waitress doesn't' say, here's my order for you. I told the rep semantics does not work with me.
So much for their lame excuse of the "computer is never wrong". BS. Now "I" have to return this TV box or be charges $120.00 dollars. They cannot take responsibility for their mistakes, only real men can do that. They got greedy, now they get nothing.
I now have a phone and internet from T-Mobile, saving over $120.00 a month. No TV. If you do not want cable TV, T-Mobile is the way to go.
I'm 73 years old and never had to deal with such a disgusting company like Comcast. Their BBB rating is 1, only because you cannot enter a Zero.
Update;
Two weeks after cancelling my Comcast service TV+phone+ internet, I got 39 scam phone calls. And 3 - 5 scam calls since then. What they do not know is that I only use that number for family and friends. Before Comcast sold my phone number or whatever they did with it, I would only get on average 5 or 6 scam calls a year for the last 10 years. No one is going to tell me this is just a coincident.

This will show you everything like places like Comcast is doing middle-class America. Comcast does not want this out of NBC more news to come by 8news https://www.youtube.com/watch?v=cYfiFcL1k84&list=PLKRWlBNoanKJoIfuhYR_uQ4neGjoMbABC

Jaymie Roberts here again. I didn't think that I could be even more disappointed in the service I am receiving, but that has happened. Not only has the initial problem not fixed I am charged $100 installation for a technician who install anything or fix the problem. I was told that he needed permission to access my account, but that some how that turned into a permission to charge installation fee and the problem was not created by me Comcast created the problem. I am not paying that fee. The a treatment of loyal customers are just horrible.
Let's revisit the issue at hand. On May 1st 2021 I transferred my internet service from my previous address 174 Nilsson Street apartment number 1, Brockton Massachusetts to my current address 529 Somerset Ave unit 2 North Dighton. July 1st 2021 my in-laws moved into unit 1 (at my house is a duplex). They transferred their service from the previous address in Stoughton Massachusetts. And apparently because move to the 529 Somerset Ave address home triggered the cancellation of my service. A service that I've had without any stoppages for 5 years and not a single missed payment. So my service was canceled without anyone calling me to tell me that my service was being canceled any. I spent two hours on the phone trying to rectify this issue. And the problem was that the previous owner of the house had a business account on unit 2 of the house ( the unit I was now living in). The customer service agent helped me was great. He was able to to realize the problem and fixed it and he was thorough. He explained to me the situation and guided me through the process step by step. We even got disconnected from the call and he left me a detailed message that I have util today. But I was upset at what was going on so I posted on this feedback my situation. So that no one would have to go full when I went through. Later today I got an email from someone in the customer service department saying we apologize for that's happening but there's a billing issue and for this to be fixed a pro technician has to come out. Not knowing that this pro technician coming out with trigger the cancellation of my in-laws account in unit 1. They have to call and got the run around about getting their service back on. As my mother-in-law work from home and needed intern service to be on. Services were set for July 15th to be turned on and technician to visit the home. When the technician came he asked me what unit I was in and I replied unit 2. I explained to him the situation. Then he replied that he was here to service unit 2 which is under my in-law's name. He called into a service line ask my permission to get access to my account. He spoke to someone on the line. After talking to this person he then explain to me that the billing issue was not resolved and my in-laws are listed as unit 2 and I was listed as a unit 1. Which I just couldn't understand after spending hours making sure this problem was fixed and it was not. He the explain that if I try to fix the issue that day we would loss service and my mother-in-law who's working from home wouldn't have internet service so it's best to just leave it as is and then try to solve the issue at a later date. Let's fast forward to August 10th. I got my bill notification in my email I noticed that bill had increased. The total was $233 and some cents. I said to myself that can be true my bill is normally 89.99. So I took a look at my bill I saw that I had $100 insulation fee. And they were 2 months worth of billing. I don't understand that they came by to reconnect my service on July 15th and August I'm going to pay $179 for service. I didn't have service for 2 weeks in July. So I don't understand that. The other issue here is installation fee why am I paying insulation fee I'm not the one that caused the issue that needed a technician to come out. But the immoral issue is when I gave access to my account that was used as permission to Bill me. I know this because I called in to rectify the issue and they told me my charges won't be returned because I gave permission for their technician to work on my home. Anybody with common sense would say this is not a problem caused by the customer. My last feedback I said something I truly mean Comcast has no competition so why the hell do they need to have good customer service. Look at the situation in detail. A situation that was not my fault. I am a loyal customer. My service was turned off without notifying me. I went without service for two weeks I didn't make it a big issue cuz I understand things happen people make mistakes. For Comcast to issue me a bill for insulation is intolerable. I didn't request that and all I wanted was my service reconnected. A loyal customer who has never missed the payment. In fact for five years I've had automatic payment on my account to be treated this way it's horrible. I'll say it again Comcast has no competition so why the hell do they need to care about their customers. There's no incentive to do so. No competition means no incentive to care about the customer

I had xfinity internet for a short time while I was in the military, I had to move and canceled the service; paid everything I owed, and returned the equipment. Years later, I received a credit karma notice that I had a collections account posted. I called the collections company and they said it was from Comcast, Comcast had left my account open for months and said I had owed them about $300. I know for a fact I closed everything. I talked to several representatives who said they could see it was a mistake, and that someone else had been living in that location and had service there. Why would I have an account still open without even using the equipment or service?! Unfortunately, not one representative knew how to fix it or what to do, along with several that I talked to from other countries that just read a script and could not understand what I was saying. I would get put on hold for hours and no one would return to the call or they would just hang up. The ones that did give me a number, gave me a number that didn't even work. It was a closed extension. After months of arguing with them and going back and forth with the collections agency, I was able to get ahold of the right department. The fact that they could see it was a mistake by their record, and still wanted me to send them paperwork that showed I wasn't in that location, was pretty ridiculous because they could see that it was a mistake. So I emailed the paperwork and asked for a confirmation email. They sent me a confirmation email. I never heard anything. I called the collections agency and gave them the same paperwork. They got ahold of Comcast, after I had been the middle man the whole time. I finally received a call from Comcast and they said they had not received the email & tried to rush me off the phone. I told them to hold on and pulled up the email and read them the time, date, and the confirmation that I had received. They finally found the email and said they could not accept it because the paperwork did not have my name on it. I again looked at the email and told them "if you look at the paper, in the top left corner it says very clearly in bold lettering "NAME: LAST, FIRST", it is clearly the correct paperwork & I will get my lawyer involved if this continues" They finally agreed that they were wrong, only because I had to push them so hard. I am still waiting for it to clear on my credit report and waiting on the proper paperwork from them. If I didn't try so hard, it would still be on my credit report. Yes, I could have just given them the $300, but I did not want this on my credit when I clearly knew it was a mistake. They have done this to other people I know. It's an easy way for them to make money a couple hundred dollars here and there from people that don't want to deal with it because they make it so difficult. I had to be the person to handle everything and do their jobs because Comcast and the collections company did not communicate, they also had my wrong information the whole time. I do not recommend Comcast/xfinity, or any related companies. They were able to put an inquiry on my credit report EASILY with incorrect information, YET it was so difficult for me to remove it even though it was their mess up. These companies need to be held accountable, along with TransUnion/equifax/collection agencies who allow companies to do this so easily. If you are in this situation, fight it. Do not give them a dime. All they care about is money and not conducting business in a moral manner.

We contracted for Internet Service with COMCAST on November 25,2020. We indicated when we were discussing details of the installation of the service that we did not have a cable from the junction box to our home and COMCAST would need to bury a line before we could connect to the service. On December 1,2020 an installation technician came to our home, was on time very curious and of course could not install the service because they had ignored the fact that a line still needed to buried before that could happen. The Installation Technician, called and scheduled a time for us to have the line buried. He indicated that with he Holidays and short schedules it might take 2 weeks for that to happen. A person can to bury a line for us on December 11,2020, no call that he was coming, and if I had not noticed him outside and asked, he would have driven away with out speaking to us. This is where things start to unwind. He indicated that though it was his job to bury the line that he didn't have the equipment to do it. This was a little puzzling to me. If it is what you came to do wouldn't you bring the tools and equipment you needed to actually get it done? He also indicated that only part of the utilities had been marked and so he would com back on Monday, December 14, to bury the line. That Monday, no one showed up, line was not buried and we received no communication about them not showing up and if and when the line would be buried. I made contact with COMCAST and they indicted that we would not have to wait until December 30 to have the line buried (I'm assuming that since it couldn't be accomplished not he 11th our order was placed at the back of the line. On December 29, I received a text message saying that our appointment had been postponed. I called COMCAST and was told that due to ground conditions, it could not be installed that day. There was not snow on the ground and the ground was not frozen. I was told that they would reschedule it and contact me. The next week on the 5th of January 2021, still not having a date for the line to be buried, I called COMCAST again and was told that no one had followed up and scheduled a time for it to be buried and that the next available time would be Monday, January 11,2021. I asked why I was now at the back of the line when it was a ComCast error that caused all the delays, no answer, but basically that's when we have an appointment, do you want it or not (in a very polite way, but same result). He indicated that the appointment was scheduled and promised that under no circumstances would the appointment be cancelled, or moved and we would have the line buried on Monday. Monday, comes no one shows and late in the day, I called COMCAST again, Kenzie talks with me and indicates that the bury order is still open and that someone will be there before 8:00 PM. It gets dark about 6:00 PM here now and so of course no one showed. Kenzie promised to call me back regardless of the outcome to yesterday's show, or no-show, didn't happen. Kenzie also indicated that she had put in a message to expedite the order and that someone should respond to me about it, no response yet. Today I called COMCAST to figure out if there was actually a scheduled date for the line to buried. I talked with Eddy, she indicated that the soonest they could get to me would be Monday, January 18,2021. I again asked why I couldn't get service tomorrow, vs. others on the schedule since I'd been waiting since Nov. 25,2020. She indicated that she could only use the schedule she had. (You will recognize that I am making an assumption here that may or may not be true that is that there isn't anyone in my area that has been waiting to have a line buried longer that we have. If that is not the case I am happy to be behind them in the queue). I asked Eddy if I could talk to a supervisor who might access to better information and perhaps have a little more suasion with the individuals who actually bury the lines for ComCast. She said it might take a while for someone to pick up, I waited for approximately 20 minutes and then the line went dead. I called back and talk with another representative, who put i n a request to 4 different supervisors at the same time to pick up the line. It tick about 7 minutes or so for Andy a supervisor to come on the line. Andy indicated a message to expedite the order had been placed and that I would be getting a call directly form the group that schedules the lines to be buried. After explaining that Kenzie yesterday and done the same thing she indicated that it had been done and that it could take up to 48 hours to respond to an expedited order. If I were a betting man, I go all in on the river card here, and says hat no one will call me tomorrow about an appointment to bury the line. She also indicated without providing specifics that they are others out there in same situation. My question is that same one I have had since November 25,2020 - When am I actually going to be able to get internet service from COMCAST. You may be asking yourself, why are you bothering to follow-up with COMCAST, just choose a different ISP. We own a business and have 2 facilities that use COMCAST as the ISP. The outages have been rare, the bandwidth has been consistent and we rarely have to call technical support fo anything, it just works (That's really how and ISP should function). The experience, seems to tell me that the group who buries the lines for COMCAST is not competent in scheduling and meeting schedules for COMCAST and regardless of what the support personnel say they will do it when they are ready and not before and won't bother communicating one way or there other.

The absolute worst company! Of course, I live in the sticks and there is no other choice due to them monopolizing the entire area.

We own our own modem and router, which they hate. Over the last 6 years have had terrible connection issues, but they blame our equipment and refuse to do anything or help until we are renting their modem.

Cut to last week, a bunch of our WiFi devices could not connect. Every re-boot made it worse. We replaced the router AGAIN. With our own new router, only the hard-wired things were working and the WiFi stuff was no longer accessing any internet or able to talk to anything else in the house even when they were connected to the router.

Finally bit the bullet and went to the xFinity storefront (because due to covid they told me that no one was making indoor installations or service calls, but I needed THEIR modem to have them send someone to check the outside lines). Waited over an hour in line outside in the hot sun. Got a modem/router. Installed it. Activated it. NO INTERNET AT ALL!

Call the automated system and it took over 2 hours and 20 calls to get to a human. The human's only troubleshooting "solution" is to send a re-fresh signal and tell me everything "looks good" on their end. After 2 hours on that call, she finally booked a tech to come out and look at the lines.

Tech arrives at 2:30pm. He gets out of the van and says "I'm showing everything is connected and there's no issues" and I said, "No, there's no internet getting to any of my devices at all"

3 hours of testing and rewiring later, and he claims HIS phone was cruising the internet and his shift ended at 4, so he had done all he could. I have 37 devices and only 3 are actually functioning once connected. I told him this over and over and showed him that the hardwired stuff wasn't even working.

He handed me a 4 plug splitter and a CAT5 cable and said "here, try this" and took off.

Called them and the offices were supposedly closed. Tried to us their chat and immediately asked for a more experienced tech to be sent, and kept getting handed off. Their "support" was also to reboot the modem over and over. Then they told me I needed to call all the manufacturers of all the devices that weren't working. They then said I had a 14-day drop bury appointment (to bury the newly run outside line) and needed to wait for that until I could have a new tech sent for the issues.

So I ask the app for a phone call from billing. Billing listens and hands me off to tech. Tech restarts the modem over and over. They hand me off over and over and each time their "solution" is to restart the modem.

4 HOURS LATER FROM WHEN I STARTED THE CHAT- it's after 9 PM at this point, and I've been at this in total since 2:30pm when the tech showed up, the last guy in tech support says "I'm going to have to schedule a senior tech to come out" and I lost it. I said "I would like you note that I reached out 4 hours ago and my first request is that I wanted a senior tech. I've been at this for FOUR HOURS for that to be fulfilled. I really think I'm due a credit on my bill, this is insane. So he says the best he can do it $15 off my bill.

How is this company allowed to take money from people? This is abhorrent. They have been putting the blame on me for years because I don't rent their (obviously) garbage equipment. Then when I do get their equipment, they still tell me it's my devices not working properly.

I have a brand new iPhone 11 that connects to every WiFi connection I ask it to, but they insist it's my problem when I can't connect to this 1 particular connection.

Horrible. Comcast, YOU ARE HORRIBLE AND THIEVES!

Xfinity was great for me until decided to downgrade- a bit expensive but reliable. I have had TV and Internet for many years with them and recently had to remove TV service for financial reasons.

I spoke with the first representative who was very polite and explained the all I had to do to get the TV service removed is to drop off the 2 cable boxes at the UPS store and they would send them in for me. This was great! UPS actually sent an email with the serial numbers as a receipt. I told her that I wanted to keep the internet and explicitly told her I wanted the same speed. I made sure she was fully aware of my financial issues right now as well so she understood the importance of keeping things the same. I also made sure that she confirmed that we were keeping the same speed before I clicked the 'review my order' link because I cant waist money right now (I have a family to feed). She sent the email with the 'review my order' to confirm that I was keeping the internet and I 'e-signed' the agreement and to be honest, I did not read the agreement (and how many of us actually do this step). The next day I went into my account to verify the changes because I have had many billing problems in the past with xfinity that were 'mistakes' on their part. Somehow, I never seem to get the full amount of money back after their 'mistakes' but that's the price I pay to have service, right? But I digress. When I went back into my account, I found out that my account shows that the internet package is now 'extreme' and not 'blast' as I explicitly stated and repeated with the representative. I called xfinity to get this fixed and this new representative was obliging. She changed the internet back to 'blast'. Done, right? I just went back into the account today and found the internet was corrected. Great! However, now there is a TV box listed on my account that does not belong to me and is not one of the 2 I returned last week. I know this because the serial numbers are listed. I just called xfinity to attempt to fix this issue. However, there is no longer a way for me to speak with a live person. I also tried to chat through my account. This did not work either. They redirected me to something completely unrelated to my current issue and will not let me chat with a representative. I looked for an email address so I could email them and could not find one. What are my options here? I figure posting this review in several places may get someones attention at xfinity who may be able to come up with a new business model for their customer service because this one stinks. I have been with xfinity for a long time and I have noticed the more times you call, the less responsive they become. How much time and money will I need to waist before they they fix this 'mistake'? I have already come to terms with the fact that I am going to loose money on this but at what point does this business practice cross the line from padding their profits to unacceptable?

I want to analyze this a little to uncover what seems to be part of the business model of xfinity. I would like to acknowledge that people make mistakes and I can understand that. When it becomes a pattern and across multiple people it is obvious that it is a not a mistake and more likely intentional (this is simple common sense). This is the underlying policy that seems to exist:
1. Try to upsell the packages. If it doesn't work, just do it anyway. If the customer doesn't notice, who is it really hurting? It increases revenue.
2. If the customer notices and complains, do your best to make it look like you fixed it. If there customer seems like they may follow-up, create a new problem such as adding a cable box to their account that they dont own. This will create some additional revenue until its 'fixed'.
3. Create a telephone and chat loop if the customer calls more than 3 times so that they have no way to speak to someone to fix the third problem that was intentionally created by xfinity.
4. I don't know this step yet (I will have to post the resolution)

Are these 'mistakes' intentional? I think its obvious, but why does it have to be this way xfinity? Why do I have to spend 5 hours of my time over multiple days verifying things in my account and talking to representatives about this silly nonsense? And now I have to deal with a new problem. When does this cycle end? How many hours of my and xfinity representative time do I have to waste before I can simply move on. This is so disappointing. Xfinity does have great internet but the customer service policy is absolutely ridiculous. Xfinity, raise your prices if you need to increase your profits! Dont play these games and waist my time! Would you rather me spend my time dealing with this nonesense or would you rather me spend my time researching Covid-19 so I can save your family member when they come to the ED. There are only 24 hours in a day!