Comcast

You don't need to read a review to know what a total piece of garbage this company is, everybody in America already knows it.

Do not do business with this company unless you I have no other service providers in your area.

If you have any doubt, go ahead, you'll definitely remember reading this review this the first time you have to call Comcast for anything. You will be trying to call the phone company that refuses to answer its own phone.

Please ignore the single star rating, this site does not accept zeros.

Comcast has become terrible. I have been with them for years, came in today for the. To tell me they could only offer me a discount on internet. Believe me we all know things are going up, it shows that Comcast has stopped appreciating their customers. After many years and never paying my bill late. I still had to cancel and they only offered me a $10 discount. Really sad!

Actual speed doesn't match advertised. Service down for 10 days after Hurricane Irma (power out for less than 24hr), yet was charged full amount. Who does this? If I order 10 burgers and the burger joint only has 7, do they charge me for all 10, then "credit" me only if I complain, and only for the 3 burgers? The only thing good about them is introductory pricing if you can get a good deal, then cancel/downgrade after 12 months. The online chat was quick/responsive.

If I could give less than one star I would. They are despicable. They have no interest in helping you or your business. My business was closing, I went to Comcast in good faith to explain the situation and what I needed and they agreed. When it came time they locked me into a 3 year contract and are trying to charge me $3000 termination fee. I might sue them. At a minimum they are not getting that fee from me. Don't ever do business with them!

Worst internet company I've ever done business with. The internet doesn't work every morning. With so many people working remotely, this is unacceptable. They don't even disclose the issues or offer anything to customers for the inconvenience.

I am not sure if others are dealing with the same issues as I am in the Hazelwood area. Despite subscribing to the gig internet service, my son and I who thus far are allowed to work at home never have a single day of a full two hours of internet service without disruption, literally! Currently, I am posting this message using my hot spot from Tmobile. They told me that their agent are working in my area and will restore my service by 11:24 today. Want to see that by 12:30 or 1:00pm you will hear the same message again and again throughout the day.

If you have another option you should choose it. Comcast is fine when everything is working and is hands down the worst customer service of any company I have ever dealt with. They go around and around until you finally give up, then they tell you someone will be there in a few days at a ridiculous time

I have put my concerns and complaints in with Comcast with Identity theft. This has been and issue that I have been aware of since the beginning of this year. I believe it's been longer. I have turned in a police report as well. All submitted efforts has check out. The final results after being a customer since 2008 something like that. I
have no internet service. Comcast returned a prorated amount and a additional $40. Ask me if I was able to cash the check. I'll wait... They are literally given people's identity away. This is how your identity is circulating through credit card and billing. Be careful in Jesus name.

I've been a cable and Internet customer of theirs for around six years now and I can't really say I am surprised anymore when calling into their support means I am investing my time into getting the issue resolved. I have been on the phone with them for four hours in one sitting before.

The service will go out and I will have to call them from my cell phone to reach them. When this generally happens, I am having to go outside so I can actually have a signal since I obviously cannot use my Wifi to make the call. I then have to wait to get someone, explain what is going on, and run through a lot of diagnostics. Usually two hours later they will realize that it is an entire area outage, but they will not really give an idea of when I can expect to get service. However, they are really the only viable option right now.

Ever call with a question? Just call back and you will get a different answer. While I can't explain for certain my belief is they want to hide things from their clients. They have added services to my account which I never asked for or cared about and lied about it for months. Try and get the same person on the phone, it's impossible. You can't email them, I imagine they don't want a record of their answer. Worst customer service of any major corporation!

We are a condominium owner in Panama City Beach, Florida and our Comcast Serviced TV has been out for nearly three weeks. The 800 service line forces us to jump through too many hoops before we could speak to an agent to try to schedule a service call to restore service. We finally scheduled a service call and they did not show. We now have our management trying to get our problem resolved and they are having the same communication problems. This service is terrible!

Whatever you do, please try to avoid doing business with Comcast at all costs. They lie, they never follow up with a promise for anything, and they are not to be trusted. They actually provide reasonable Internet speeds, but the aggravation that you have to put up with to get their service and to pay their bills is endless. If you have any other option for your Internet, television, or telephone service, run as fast as you can away from Comcast! Trust me, you will be happy that you did.

My home internet speeds go up and down. Then total down. I call the company they say about technician visit. The technician ( "labour- no any knowledge") come and tell your Modem have to change. After 2-3 days in weekend I fix the cable from outside and@ the same Modem service work good. They charge for that technician visit. I ask that he can not fix it so why I pay but they put long hold and no reverse charge. So not to call the stupid technician and pay for that.
Better way You try it by self.

I've called and messaged Comcast 8 times about an issue I was having with billing. The agents can not help me and give me genaric excuses so I need to speak to a supervisor about the problem and get it resolved, they have hung up on me, sent me to a numbers that rang 45 minutes before I ended call and they have left me on hold for over 2 hours. I messaged thinking that could help and the end my messaging. This is unexceptionable. They are from India and they have no consequences to there actions

I hate Comcast. I had no choice but using them b/c they are the only one who offer higher speed in my area. It is so frustrating to get support. After talking to 5-6 technicians for 5 hours, it is still not resolved. And some of them are so rude. One disconnected me in the middle of the call. The other one pretending she could not hear me and disconnected the call. I have never had call problem like this. Comcast is a hopeless company. It has no intention to improve. It thrives so far b/c monopoly. I hope newer companies can overtake them and bring value. This company deserves to die.

On the business side, the sales folks will make promises and then when you follow up with them, they don't answer the phone or their email. They owe me $1000 at this point. I'm very angry. When I call, I only get to talk to other sales people who tell me they can't fix my problem. Only the original sales person can fix it. When I asked what I'm supposed to do they said wait.