Comcast

On the business side, the sales folks will make promises and then when you follow up with them, they don't answer the phone or their email. They owe me $1000 at this point. I'm very angry. When I call, I only get to talk to other sales people who tell me they can't fix my problem. Only the original sales person can fix it. When I asked what I'm supposed to do they said wait.

The Xfinity platform is very good, it has a wide variety of series and movies, including cartoons for children. The problem is that streaming sometimes fails (perhaps because of the connection), and on many occasions the customer service is terrible and they don't know how to help solve broadcast problems.

I've been with Comcast for almost 20 years right now and I'm about to be disconnected because they transferred my service all wrong and now it's not working for the past 3 months and they're trying to charge me hundreds and hundreds of dollars for an account they say they can't find. They won't return any of my calls every time I get on the phone which it's been over 30 times in the past three months they say they'll call me back and they never do.

On April 10,2022, a high profile vehicle traveled on the road that parallels our property. The cable was hanging low enough for them to hit the cable, snapping it off of our house, and taking a chunk of the house siding with it. Following day tech comes out and screws the piece of broken siding back to our house. It still allow water and weather to penetrate inner wall. Next day, (Tuesday) another tech comes out to assess the "patch" job, called out a supervisor. Have had no communication initiated by the company since. Have filed a claim and have contacted them multiple times. Nothing. Next stop is a lawyer.

Comcast charged us after we cancelled services. They never took care of it! We now are getting a bill from collections due to them never removing the charges. The service is terrible and the customer service is complete garbage. Nobody follows through with anything and I even had confirmation numbers about this being taken care of. Complete trash of a company.

I live in South Florida, and I've been a customer for years, every time my plan was close to end, they would offer me a new one with very good options.
This time not only they didn't even try to find a better plan, and to keep the service, even to with less services is more expensive.
The reps talked to me like I was a $#*!ed person in a very condescending way that was unnerving.
Now, for you to have an idea; if you've been with the company for years, you will have to pay well over $200 for the services but a new customer would pay a bit more than $100 for the same services. Great loyalty program xfinity... NOT. You should be ashamed of yourselves.

Comcast are pieces of $#*!. They are the worst. They have no competition. They will extort money or screw you out of your money any way they can. They do not care about their customer's. Where else are you going to get internet.
This merger now, that's going to be bad. That will make Comcast the largest cable/internet company in the USA. They will probably charge $500 a month. What would you do? Believe me they do not care. I see the government doesn't care about regulating them. There's the Sherman anti-trust act that should prevent a company from being this greedy. They crush any and all competition. Comcast extorted money out of Netflix. They do what they please with NO consequences. Comcast is the worst. Make no mistake, it's our government that ignores every illegal thing they do. Comcast has absolute power, they don't care about their customers opinions. They are evil!

Hopefully you never need any equipment from them I've tried for over a week. Each person I talk to promises it is sent out and on the way to the right address. Each time I was lied too. By customer support, by the solution center and by supervisors. If you don't know how to do your job that say so don't lie to me and say you have when u haven't. I'm disgusted by them. I asked the last supervisor of I just need to cancel because I don't have my equipment and he said you can that's your choice. I'm paying every day for something I can't use. Way to o Comcast. Way to screw your customers.

Comcast or Xfinity Houston is the absolute worst cable company and the customer service is terrible. After setting up a bundle for my grandmother last week, they completely lost the order and attempted to up sell me on the same exact plan I signed up for a week ago. This after we already received a router in the mail with ridiculous instructions on how to set it up. Then the customer service took over an hour to build out another plan, check on some bs about communicating with the cable box and modem, and all I really wanted was to get a tech out to the house to help my 92 year old grandmother and her caregivers set up the modem for internet. Use another cable company.

90% of the criminal web attacks we experience, are coming from the Comcast network. Thousands of complaints against a single IP and they take ZERO action. They should be put out of business for the willing collaboration with criminals.

I called to change my service address. I give them new address. She tells me the area is not serviceable.The problem is I know she is wrong because it is my friends address and he currently has comcast. I was simply moving my service there for when he leaves. "sir we dont service that area"... listen here dumb $#*! you are wrong. Learn how to do your job. Always talking to idiots that dont understand english.

Early experience. Xfinity sales reps at a local Walmart used my signature to sign me up for Latino 50 without my consent. They thought I was Latino due to my Greek accent. They asked for me to sign in to my account on their tablet to check my rate and see if they could do something better. After saying that my plan was great and I left, I started receiving close to $80 dollars extra on my bill for that Latino 50 channel package. I know, I'm stupid for even signing on my comcast account at a Walmart.

My Xfinity service is average at best. It continually falls below the speed that I signed up for. My plan promises service at high speed, but it doesn't come close to what they advertise. Moreover, they keep raising my rates without notification. Compared to other networks, it's just too expensive for me.

Offered a cheaper deal to me. Said the price would go up $15 after a couple years. Price went up about $90. Customer service is no help and just say I'm lying. No way to prove they used lies to suck me into a multi year contract. This company is absolute trash.

Comcast is worst company and I would never do business with them again! I never write reviews but felt the need to let anyone thinking about cable and internet provider to stay away! Customer service is all subcontracted out to another country and everything is read from prompts! Five days and 8 hours on phone and still frustrated! STAY AWAY!

I authorized from my checking 290 and they went in and took 600. I only had 310 to pay my other bills and to last me till 2 weeks. They didn't care when i called them the agent replied that what you owe use. He was mean and rude.

I have used this company for a long time and was very dissatisfied and the end of 12 years
Had to cancel service because the company cannot fix it or would not fix like the techs says
(too Much Work)
Please don't use this company if you are new or existing business they will rob you too
They charged me even collection fees after it was their fault i had to cancel the service
Bad for business don't use please.

Comcast internet continues to go in and out since May 2021. The tech that installed my service knew there was a problem when he installed it and advised me he would send a tech to fix the outside line. I Called numerous times to get a tech to repair the line one finally came in June 6 2022 but only confirmed that the issue was with the outside line and he was supposed to send someone to fix it. I called again August 4 line is still not fixed tech on phone said she would send someone out to see why my internet goes in and out……after spending an hour on the phone trying to receive a credit for the past 15 months of a service that I subscribed to and paid for that still does not work they applied a $50 credit…. Just thought everyone should no what a horrible company they are.