Comcast

You talk to their service providers and they assure you that yes, they'll be able to rectify the situation with missing emails. Only they need " 2 hours " to do so and then... nothing.

They's bunch of lying no good persons.

My cable went out on a Monday and the closest appointment was a Thursday. When Thursday arrived no one showed for service. I called customer service which was so unpleasant since there is not a prompt for what I needed. Finally I'm in contact with a representative that cannot provide service on my schedule let day since the system cancelled my appointment. I called back spoke to someone else who 99% guaranteed the same day. I called back again and they said there was no such notes. This continued 3 separate times. I was on the phone for most of the day the issue is not just the terrible service but the automated system. I am going to change to another carrier. I'm so disappointed at every facet of this business. It feels that everything is outsourced and the system is set up not to take every question. If you want immediate service you can press the prompt to pay your bill. This tells me the focus is on collecting your money and not being accountable. So disappointed

I called at the beginning of June to notify Comcast to cancel service I was moving to Florida on 6/15. I noticed in my account today they took payment(8/3) again. I called and spoke to Ned and explained it to him. He showed no record of my call and because I have no confirmation number from call in June they will just keep my money. No negotiation or anything. They are stealing my money because of a employee issue they have. Would NEVER recommend this company. Always had terrible service with them. Thieves and liars!

Many people said they have bad experience with comcast. So far I am very pleased with the comcast service. I got very good deal on my internet and cable. I tested my internet speed, it is like business speed. The price and bundle are cheaper than DirectTV.

When I decide to use my own modem, the technique support helped me until I get it right.

I always call first when I have problem. If I am not satisfied with the solution, I will go to local office. Employees who work at my local office are super friendly and always meet my needs.

I did experience some employees didn't want to help that much over the phone. I just thanks him and call again try different people. Overall, I am happy with my cable and internet. No one can beat the price I am paying right now.

I think comcast or Xfinity is a very bad internet provider. Internet at home is now essential. My internet is down now for 2 days, I called customer service, used their app, tried plugging and unplugging the modem, however the internet is still down. I had to schedule a tech visit, the earliest appointment is next Tuesday, which means I will stay for 5 days without internet. If Comcast is willing to respect its customers and provide a good quality service, they have to hire more techs and make sure these issues are resolved within 24 hrs, however they are not willing to do so, they are just willing to save money by hiring less techs and they don't care about their customers staying for almost a week without internet. Would highly recommend against Comcast and Xfinity.

I highly recommend not to purchase comcast xfinity services for Internet and mobile. The customer team is irresponsible and they will promise something and will return nothing. They promise that they will provide all communication and return call. But nothing happen. If you are planning for this service, ready to get frustrated and be ready to spend for your medical bills. Don't even recommend this service in any form (mobile/internet/voice etc ;) your family and friends as they will start hate yourself as well. Not seeing 0 Stars

Low-quality customer service, low knowledge of the products and services, and takes forever to contact an agent, I received an email confirming they received the equipment back and now they are asking for the same thing. This is the worst experience. I don't recommend this company :(. I will finish my contract and I'm done. Never again! 1 star is too much

Anytime I NEED support this company truly knows how to screw all ur WiFi and cable devised. Spent 2.5 hours on phone. Now all devices r not working. Thanks Comcast/xfinity for being the worst customer service int he country for soooo long.

Accidentally paid full amount. Immediately called back customer service and was given a refund ticket number. 3-4 days for refund. THREE WEEKS LATER, still no refund. 10 times I've called. The texting assistance is useless and found out even talking to someone is just as bad. I'm paycheck to paycheck. Couple hundred dollars goes a long way. Credit cards are maxed. Empty promises and assurances from them. On top of that I had to exchange for new equipment. Start the setup and it freezes. Tech support is useless as well. They've tried 4 times from their end and no help. I see a breakup happening. Has anyone been able to get through with these people?

I've been stuck with Comcast for 10 years. Internet works fine. But if anything goes wrong it is a 3-6 month customer support calamity. It's nothing against the representatives. They are usually quite courteous and eager to help. But once the call ends something happens. Either they're not trained how to retrieve past cases or they take actions that enter an abyss due to systemic failures. It's not uncommon to get rerouted to 5 different teams in less than a minute for each new agent because they have access to a very slim and isolated amount of information. I dread everytime i have to contact them.

Comcast is one of the worst ISPs I've ever had. Internet constantly goes out, occasionally for 5+ hours, and there's no compensation or even productive explanation or plans to make it stop. Additionally, they build monopolies in areas, so you have no choice but to suffer with their inferior product.

Customer service is absolutely horrible. Worst I've ever encountered by FAR. I could go on about the lousy automated system, the instructions included with my new modem were wrong, their xfinity app wasn't working, and speaking good English should be important when providing spoken telephone support to English speaking people. Plus the service has problems daily, TV program gets stuck or goes black, the TV guide is wrong, internet bogs down... It is awful.

I work or take classes in the evenings and I don't need a watch to know when it's 6:30 pm because my internet starts to choke, dropping zoom calls, freezing google meet, and spinning on videos. This is a nightly experience that lasts until 9 pm my time or later. Comcast/Xfinity throttles speed for lower-rate customers such as me (mind you, I pay for 100mbps service) so the big spenders can watch movies. Its better than ATT, when I used to go weeks with no service at all every few moths. But the throttling is a major problem.

I have been with Comcast Infinity Cable for 10 1/2 years now. Prices just keep going up. There is not another cable company to compete against Comcast Infinity cable. That is why they
Can hike the prices up. I am on ssi and is in the affordable program. Yes I do get a break of $30 dollars on my internet.but then they charge but last month they forgot to take it off.They tried to blame me for there mistakes. So tomorrow I am calling them.I am changing my internet down 1 package and i am changing my cable down 1 package and returning 1 box. I will leave cable on for now for my brother but would like to have more choices.

I work remote. My internet service has been interrupted more times than I can count for "scheduled maintenance" that no one is told about. I have had to reschedule meetings and have dropped in the middle of presentations. Given the state of world today, there are more individuals working remote than ever before as well as children who are studying online. Comcast/Xfinity needs to put more thought into how this effects their customer's day to day life. Current state, I haven't been able to work in two days. The internet will be back on "by 1:58 PM", but I cannot get anyone on the line to speak to. I also work east coast hours and my day ends at 3 PM. This is the epitome of poor customer service. If I was given a heads up, I could at least go to a coffee shop or some other establishment with Wifi. Even then, if I was in the high risk covid category that may not even be an option.