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ATTBusinessDirect has a rating of 1 star from 2 reviews, indicating that most customers are generally dissatisfied with their purchases. ATTBusinessDirect ranks 78th among Internet Service Provider sites.
I HAVE A CREDIT WITH ATT AND HAVE TRIED MULTIPLE TIMES TO GET THIS CREDIT EITHER TRANSFERRED TO OUR OTHER ACCOUNT OR REFUNDED. GETTING A LIVE AGENT ON THE PHONE IS NEXT TO IMPOSSIBLE AND EXTREMELY FRUSTRATING. SO MUCH SO THAT BY THE TIME YOU DO GET AN AGENT FROM WHO GIVES A CRAP DEPARTMENT, YOU ARE SO AGGRAVATED AND PISSED OFF. IM AT THE POINT OF RIPPING THEIR EQUIPMENT OUT AND TOSSING ON THE ROAD'S SIDE.
I HAVE A CREDIT WITH ATT AND HAVE TRIED MULTIPLE TIMES TO GET THIS CREDIT EITHER TRANSFERRED TO OUR OTHER ACCOUNT OR REFUNDED. GETTING A LIVE AGENT ON THE PHONE IS NEXT TO IMPOSSIBLE AND EXTREMELY FRUSTRATING. SO MUCH SO THAT BY THE TIME YOU DO GET AN AGENT FROM WHO GIVES A CRAP DEPARTMENT, YOU ARE SO AGGRAVATED AND PISSED OFF. IM AT THE POINT OF RIPPING THEIR EQUIPMENT OUT AND TOSSING ON THE ROAD'S SIDE.
Terrible customer service. I have been entangled in their automated system for 1 hr and 30 mins still with no competent customer service rep.
This service is not worth it. I suggest using a company that can assist your business and appreciates that your time is valuable. Terrible! I want to cancel an account but At&T is neither professional enough to nor has the competent staff to facilitate a simple simple simple cancellation of products.
At&T is a disaster! The customer service representatives are truly clueless and can not facilitate or effectuate any changes. Its just the complete and total run around! The representatives truly don't understand their own system.
Having spent now the last 1 hr and 35 mins I can confirm without a shadow of a doubt that this company is not interested in assisting small business. I would rename their "customer care" center.
"We absolute can't stand our customers and are incapable of providing customer care" center.Not even sure if that accurately reflects just how much disdain At&T has for small business owners.
Review about: Business Phone Service.
I didn't like: Poor treatment, Deceptive billing.
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