Michael C.

Internet service in poor neighborhoods in America is often only available from Comcast/Xfinity, Comcast knows that these people are poor and often people of color so they take advantage of their virtual monopoly. They overcharge, lie, cheat, constantly trying to pressure the poor, the elderly, disabled, or disadvantaged people to upgrade when they cannot afford the package that they already have. I am an elderly (69), disabled Vietnam Veteran living on a fixed income. I will summarize my experience in the last 6 months I tried repeatedly to reduce my Intenet/TV/Voice package. A representative convinced me using direct lies and lies of omission to sign up for a package that I could not afford. I have tried many times to downgrade to just the Internet (my contract requires me to keep 1 service of 3) until July of 2021. However, several Comcast/Xfinity customer service representatives have told me that it was not possible for me to downgrade at this time (lies). Comcast has long waiting times for their help-line. It is my opinion that the reason that any company that has customer help-lines that typically have 10+ people waiting is not providing an acceptable level of service. Have a nice day

I recently signed up for the monthly Fox Nation package which states that it cost $. 99 for the first month trial period. However, it has been ~ 3 days and they have already deducted $. 99 twice. When I used "live chat" the first time the representative assured me that this would be remedied. However, it was not fixed at all. I used live chat 2 more times those chats claimed that I had never been double charged. I made a phone call to Fox Nation's helpline. The Fox representative again reassured me that this had been resolved. My bank St. Mary's Bank confirmed that I had indeed been double charged and that these charges were valid. Note 1) Fox admitted that they had made a mistake, 2) Fox denies that there ever was a double charge, 3) the Fox phone representative confirmed that I had indeed been double charged and the issue would be resolved. The double charge still exists. Fox "fixed" this by canceling my account with less than two hours' notice. In conclusion: I have been charged $1.98 cents less than 3 days of service. I asked the last Fox Nation representative if Fox was dishonest or just incompetent, he declined to answer :). LOL Have a great dau Mike