Bernardo T.

I can't really claim that their online experience is really better or worse than others since while I never really had any issue, I also haven't had the greatest experience. I've ordered a few shirts and a pair of shorts off their website. I've also bought from a few other places depending on what I was looking for and what style I was into at the time.

I can say for sure that their shipping is rather accurate, but you need to buy a size larger than you're probably expecting. The clothes were a bit tight fitting; their support was rather decent about replacing one of the items as a result. I was able to show them that their sizing chart on the website was inaccurate.

There are very few cases where I have resorted to a negative review to get an issue resolved, but when the company is not willing to listen to reason, you're kinda forced to take that route to get your money back. I left a negative review on a number of different "review" websites out there on the CRM software I have been using.

While part of this falls on me, I had been triple charged for four months in a row. When you're in a hurry you don't notice these things. I contacted their support and they said there was no error. It took me two days of support to realize I was going to need to go through a different avenue, so I left a negative review on a few different websites. My review disappeared on some of them and never appeared on others, but since I linked my LinkedIn profile to my review on crowdreviews.com, it stuck.

The vendor ended up getting a hold of me to resolve the issue and figured out that I was indeed being triple-charged. They refunded me the amount and saved me the hassle of having to do a chargeback to get my money back. I am also not being forced to find a new software since I am sure the software publisher would've cancelled my account if I would've charged back the extra charges.

I've been reviewing my options for ordering some vitamins online. There is a specific brand that I like to use, but some websites have it particularly expensive. I cannot find the brand anywhere around me, but was able to find it on Drugstore.com. I've made a few purchases and while I cannot complain about the transactions, the delivery leaves a bit to be desired. It is generally going to be a day late, but the vitamins are packaged well enough that no damage is caused to them.

I've used Kayak a few times to get me somewhere. The first time was when I was traveling to San Diego for a marketing conference. I got the flight through them while I ended up staying at the hotel on a deal I got for being at the conference. Other websites would've cost me around an extra $200 for the whole thing.

Another time I actually managed to save $800 by getting my hotel, car, and air travel through them. I compared this around getting directly from the companies I was purchasing from as well as a couple of those other sites I see on television. There has been one time when they weren't the cheapest, but given that it was a smaller airline, I can't really blame them.

I've been a cable and Internet customer of theirs for around six years now and I can't really say I am surprised anymore when calling into their support means I am investing my time into getting the issue resolved. I have been on the phone with them for four hours in one sitting before.

The service will go out and I will have to call them from my cell phone to reach them. When this generally happens, I am having to go outside so I can actually have a signal since I obviously cannot use my Wifi to make the call. I then have to wait to get someone, explain what is going on, and run through a lot of diagnostics. Usually two hours later they will realize that it is an entire area outage, but they will not really give an idea of when I can expect to get service. However, they are really the only viable option right now.

Verizon Wireless has been a great example of how a company can be completely incompetent across all layers of their support. The reason I say this is because I have yet to find someone within their company that is able to sufficiently resolve any issue I have ever had. The number of times one person can be forwarded to someone else for more information is absolutely astounding; the fact that I sometimes have to be on phone with support for 3 whole hours just to get a credit on my account as they accidentally automatically billed me twice is just a great example of how they are able to drop the ball.

They try to make up for this by offering their rewards, but their rewards are quite lackluster and most of the "deals" they have are actually just marked up. You're paying full retail price and are giving up rewards points for that benefit. Seriously. Take a look at the rewards and match them to retail on sites like Amazon.