Comcast

Comcast Internet is awesome, the digital cable is fine - although the DVR recording feature stink. Their prices are ridiculous and it's almost impossible to change your services - even if you want to upgrade. Upgrade fees and technician charges to upgrade to a higher priced package? Stupid. Also, do not try to use their chat option for anything. I have tried unsuccessfully twice to do things via their chat option, but always ending up calling customer service and it's so much better.

I moved into a new home that was technically at the same address as my landlady but a separate house. When I contacted chat support for help in ordering internet service for my rental house I was told flat that it was impossible to have two accounts at one address and they could not help me. After such lack of initiative in the agent or even probing questions to determine if there was a way around it, I turned elsewhere, only to find that in my neighborhood Comcast was the only game. Out of desperation I called their customer service and ran my situation by a very friendly phone agent. He informed me that they could definitely help me and as he knew I needed internet for my home business, he arranged to have a tech come immediately the next morning and for a discounted price in apology for the previous treatment. The tech that arrived was extremely pleasant, efficient, and knowledgeable. The end result made up for the initial failure completely.

Comcast provides a good product but the service level as everyone else has said is terrible. They get so much hate from customers I bet when their cable goes out so it doesn't surprise me that they offer this type of support. That's fine though, that's not my problem with Comcast. The problem I had with Comcast is that they actually that they lower your credit score when you use them. I never had this issue with 2 previous cable providers. They put a check on your report and I was shocked that it actually lowers your score.

Many people said they have bad experience with comcast. So far I am very pleased with the comcast service. I got very good deal on my internet and cable. I tested my internet speed, it is like business speed. The price and bundle are cheaper than DirectTV.

When I decide to use my own modem, the technique support helped me until I get it right.

I always call first when I have problem. If I am not satisfied with the solution, I will go to local office. Employees who work at my local office are super friendly and always meet my needs.

I did experience some employees didn't want to help that much over the phone. I just thanks him and call again try different people. Overall, I am happy with my cable and internet. No one can beat the price I am paying right now.

I had a problem with my cell.phone. It had been going on for months, I didn't have time to call and thought it would resolve itself. I spoke with Katrina, Mel and Robert. The were EXCELLENT!. My issue was mostly resolved. They were super friendly and most of all...not robotic. I hate that. Kudos to you!

Been a quote. Loyal customer for 20 plus years. Lol bought a new modem from Best Buy lol I know. Trying to hook it up with there app well that won't work. Call customer service now the real lies start after over 1 1/2 hr they tell me until I return the junk modem of there's I can set mine up. I call bull $#*!. I need this for work so this won't work this way all buy the way my account is up to date and was never late. So the said a manager has the right to override this supposed rule. I waited another 45 mins with nothing. Finally I was told by customer service the manager would have to call us back. Lol it's been over 24 hr with no call back. This is now Sunday and need it for work Monday. So comcast xfinity can someone stop lieing and do there job. From a valued customer lol right. No just a paying customer with no customer service.

Very dishonest
Signed new contract in June with "free" i-pad that actually costs $50 monthly.
One hour call to get through six representatives to be mysteriously disconnected by supervisor. Seems like a lot of dishonesty and trickery going on at Comcast. If you can get a different carrier, I would do it.

Can anyone say "bait and switch"? Comcast (Xfinity providers) lures new customers in with decent entry pricing. After that brief period, they hike your rate up and up and up. Also, if you downgrade service, they use vindictive tactics like cutting your services off earlier than the agreed upon date, thus stealing the money you paid for the days they cheated you of. There isn't enough room on this page to enter all their flaws. Just don't take the chance getting ripped off by them in the first place. If you can use a different company, do so. Customer service reps are not adequately trained or their simply trained to rip off every customer and deny them what they pay for. The word "incompetence" immediately comes to mind.

Comcast was supposed to run service down my street 3 months ago. I was asked to set up service so I called and did. They never came down my street, and billed my bank account the first time, then billed my debit card the next month. Now this month I get charged 230.00 for early cancellation of my service. I called each month and each month the rep said they would take care of the problem which they never did. I highly recommend that you find a different company for your service because they will do their best to rip you off. I finally had to cancel my debit card and file a claim to get my money back which could take weeks to be reimbursed. I'm a disabled vet on a small pension and can't afford to give my money away.
If you don't want problems, don't use Comcast/Xfinity

Setting up my xfinity wifi, I experienced the worst customer service of my life. The previous renters had failed to pay a bill so our wifi was disconnected without our knowing. It took over 12 hours on the phone (being disconnected several times) and in store to solve the issue all the store employees were as nice as the could be, not their fault). If you value your time, use a different internet provider.

This has got to be the worst cable I've ever had! We looked up our service interruption and it has been as high as 175 times a day! I don't understand why keeping the connection is so difficult?! Then trying to talk to a human is beyond impossible! We pay almost $300 a month for a service we can't even properly use. Unfortunately we don't have any other services available to use where we live or we would have dropped them ages ago! If you have other options as far as an internet/cable service I would look into that!

I own a business and use comcast as my internet provider. Devices are never able to connect to Wifi. Either their equipment is weak or faulty or it just can not handle the amount of usage at one time.

They promised technician will be on-site 3 times, nobody showed up. They promised return calls, nothing. The only thing their customer service can do is platitudes, which makes situation even worse. Completely scripted answers with no access to supervisor.

I am just disappointed. Plain old disappointed.

Our bill increased drastically. No change in internet use, yet for the last 2 ish months, the quality of our service has become notably abysmal. It's not like we began using our internet particularly different.

I'm being told a technician can't even get to us until 2 days from now. I work from home.

There's no inclement weather and our Wi-Fi is flat out not functional.

Not to mention, I have gotten over 60 emails informing me that my automatic payment discount is discontinued.

Fine. But, my auto pay is still on so now on a cadence of every other day, I get an email reminder that I lost a discount.

For a user experience, this is awful. Comcast made a shady deal with my apartment complex years ago that prohibited residents from using ANY other provider.

I will