Enterprise Rent-A-CarReviews 3,405

I found out their policies were a bit "bougish". I didn't find this out until my adult son, had a payment discrepancy with them. However, when I tried to rent a car from them, they told me, my entire household/address had been "black listed" from rentals due to the discrepancy or debts with my adult son, who lived at my address...(Which no longer lives with me). Well, regardless, my rant was... Why? Why did they punish me for an encounter with my adult son?

I'd been nothing but, an A-1 customer with this company. I have totally always regarded my end of the rental deals, and this they know. But I was told due to my son, I was not able to rent a car from them, assumingly until he paid his debt. I was furious, so I decided to confirm this ordeal with their Corporate Office. Far and behold, their Corporate Office vouched that, it was their rules and the associates had abided accordingly.

All the rep. Could do was kindly aplogize to me for my experience, but it is... What it is. How unfair to penalize an entire household of adult members due to one "faulty" individual... Really? It's weird. It feels like some form of discrimination and I don't mean race. I can only be accountable for myself... No related grown ups. For Instance... If I apply for a credit card, my credit is not denied or accepted based on another adult; It's accepted or denied based, specifically on my credibility... Now that's the correct way for a real business to do business with consumers. The guy who made or wrote their company's rule/bylaw should be roasted.

I work in customer service and I rented a car at 2150 S. State Road 7 Miramar FL, *******. Bryan Salkey was the Rep. That handle my rental service on the 10th Aug 2016 to the 17th Aug 2016 and this young man is really hospitable, honest and reliable. It is the second time renting a vehicle I the US and he really made this a pleasant trip for my family and myself due to his professional skills and pleasant approach to all our questions. I hope the higher management of Enterprise recognize this young man and put him up the scale for he is really an asset to the company. I thank you Enterprise for such great Service Rep as Bryan Salkey and look fwd to using your rental service in the future just because of him. Respectfully, G. R. from Trinidad and Tobago.

Enterprise car rental real let down my first experience was great but now when i needed it most you left me stranded due to a website that doesnt state all policies or catch mistakes made why can o rent one in my nieghborhood with debit card. But at the airport its against policy? And how can you charge 19.99 a day there but a mile up the road its 53.99 for the same car? The consumer is really gettin screwed there! So out of towners get a better deal than the locals who pay the road tax so out of towners can drive on nice roads cheaper than us locals. And different policies and big price leaps for different. Locations only blocks away? And the customer service people at PDX and your 1800 number some of the least caring people ive ever talked to. Yoy left me standong in the middle of life with my pants behind me and i will tell the world just how much of a disaster you made for me on fathers day weekend of all times never again will intrust you with my needs you dont take care of no one just leave them with sorry thats it

Enterprise has an interesting sell. They will pick you up so you can come to their offices. That works if all else works. In this case, I confirmed to be picked up at 5:15. Gave the address. 5:15 rolls around and no Enterprise so I call and find out they will be 30 minutes late. Issue? Well I was outside on the sidewalk after an office meeting (office closed) and had no interest in standing on the sidewalk of a busy street for 30 minutes so told then to meet me some where else. I wait there and the time rolls around so I eventually call. Get voicemail they are closed for the day! They call me back even though I could not reach them and tell me they messed up and did not realize the 2nd location was out of their pickup range in town. I said so what now? They said we can pick you up next morning. So they neglected to call as requested to give an eta and that in fact they were running more than 30 minutes late. Then when they are supposed to show up a 2nd time, they don't call as well. Their offices closed so I had no way of how to reach them ( no virtual or real helpers in line). They called me and told me the location was in a diff part of town.

The car was great- the only problem is they billed the wrong credit card & have yet to issue the credit they said they issued - this is screwing up my finances & All I get from them is that " it will take a few days" but if they had charged the card I asked them to from the beginning - I would not have to deal with this now. This happened at the end of September and they still have not faxed the info my bank requested for the credit and it is now October 21st. And now they are not even returning my calls – they got paid and now they do not care that they have screwed up my finances.