jaime r.

I made an appointment online for my taxes & I did not receive a confirmation so I called & found out that at the time I made my appointment - no one would be there & it seemed like no one had any intention of telling me. I then made an appointment for another day & when we were pulling into the driveway I got a call saying that they would not make that appointment either. So I got my taxes done elsewhere. They really only seem to be for walk -ins. Try to make an appointment & you will not get your taxes done.

The car was great- the only problem is they billed the wrong credit card & have yet to issue the credit they said they issued - this is screwing up my finances & All I get from them is that " it will take a few days" but if they had charged the card I asked them to from the beginning - I would not have to deal with this now. This happened at the end of September and they still have not faxed the info my bank requested for the credit and it is now October 21st. And now they are not even returning my calls – they got paid and now they do not care that they have screwed up my finances.

Things that went wrong: Gave us the wrong directions from the Uhaul website
Sent us to 2 different locations to pick up a truck & a trailer
The locations were over 30 mins from our house when there were literally 20 locations closer
The trailer light system did not work we sat in the parking lot for hours waiting for roadside assistance to fix it the day before we were loading our truck & moving
We left the house at 2pm to pick up this equipment & did not get back till 7pm with the lights still not working as we would have had to wait 3 more hours so we risked a ticket at the behest of uhaul
The truck size we were advised to get was too small and so we did not move out of state with all our belongings
The day were loaded our truck we had to get roadside assistance to come fix the lights
I called customer service repeatedly to get these things fixed & talked about I got put on hold & the run around
Things that went right: we got offered an upgrade on the truck size (could not take it the truck we too far away so still moved without all our stuff) and we got a discount from the office that rented us the trailer- also a few of the customer service reps were not nasty.