Enterprise Rent-A-CarReviews 3,410

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Gretchen diaz
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Gretchen diaz
1 review
1 star: Bad
Updated just now
Worst service ever
1. Called to schedule for them to pick me up, and their phone lines aren't working (for days) and tried contacting them through Facebook and didn't help.
2. Arrive on time to pick up my rental and car is not ready. Needed to wait 30 mins for oil change and car wash as there was no other "premium" car available. But I was in a hurry so I took a cheaper car.
3. I told the employee the car was dirty, but he said is only dirty on the outside because it was parked under a tree. Offered to give it a quick wash, but I decline because I was in a hurry.
4. On my way home realized the car is diry on the inside as well, even trash on back seats.
5. Go back, they don't care and only answer is to give me the car that I reserved from the beginning. And that's it.
6. Employees wear masks at all times, but are handing unclean cars to clients and their family during this Pandemic. Makes zero sense.

On the 13th of May I made a reservation for my son to pick up a car at Enterprise at the Des Moines Iowa airport At the time I made the reservation I was told to be sure to have a return flight itinerary which we did in fact have When my son arrived at the airport he went to Enterprise and was waited on by an extremely rude and belligerent gentleman that wouldn't even look at his itinerary and refuse to rent him the car He said he didn't have proof of return flight but he wouldn't look at it My son actually returns tomorrow which is Sunday May 15th All I'm asking from Enterprise is that they give my son a formal apology or some type of compensation The apology I want from the gentleman that helped my son I've always loved Enterprise I'm a gold customer I have nothing but good things to say about them until this particular incident I'm extremely upset about this Something has to be done They have filed a report but so far nothing has come of that My son had to take a cab 30 miles south of Des Moines and it completely ruin his vacation with his twelve-year-old son Thank you for reading this hope you have a good trip

I set up a rental over the phone. Asked the man about paying with bank card, he said no problem. I drive an hour Wednesday evening to pick it up and lady refused to take any of my 3 bank cards. So I left and called to make a complaint, was told the lady was wrong Enterprise always takes bank debt cards. So I set up again the next morning online, drive an hour to pick it up and again the lady refused to take my cards. I was renting due to an emergency and Enterprise made my car rental a Super embarrassing and stressful experience. I ended up renting from a different company.

IGNORANT WORKERS... TERRIBLE SERVICE... DONT EXPECT TO BE ABLE TO CALL THEM IF SOMETHING HAPPENS ON THE ROAD AND YOU NEED TO REPORT IT... BETTER TAKE PICTURES BEFORE YOU GET THE CAR AND AFTER YOU DROP IT OFF TOO! TERRIBLE COMPANY! BEEN WAITING FOR THEM TOO CALL ME FOR THE LAST MONTH... I HATE ENTERPRISE AND EVERY INSURANCE GOES THROUGH THEM YOU'RE BETTER OFF BUYING A HAND ME DOWN CAR AND USE THAT EVERY TIME YOU NEED A RENTAL BECAUSE THESE GUYS WILL SCREW YOU EVERY CHANCE THEY GET! STILL WAITING FOR A REFUND TOO! VIN NUMBER WOULDN'T EVEN COME BACK... PROBABLY STOLEN LMAO

I would like to thank Mr. Teryl White, branch manager of Enterprise at the Capital Cadillac location in Greenbelt MD, for making every experience a well one during my rental visits. He demands for his customers to be happy with the service before leaving there. He and staff exhibits great concerns, and professionalism with any issue you may have, and practice their best to meet your need and desires, and sometimes, he might throw in a little treat, within means of course; however, you will be satisfied before leaving there. Thank you again Mr. White

I went on line to use the "you click we pick". When I got to location on blackstone ave in Fresno. They did not have a car for me & offered a sub compact. I was traveling a long distance so a I needed a larger car. I asked for a larger car. The only car available was some $40.00 more. I had to take it. It came with under a quarter tank of gas (I thought all cars came with full tank). Nice car a Mazda small suv. I realized that the speed control was not working properly. I counted on that since I was traveling about 4 hrs each way. On the open road it was just start to slow down. Then at times it would speed up. On return of the car I was given a $8.00 credit. Also I brought it back with over a half of tank of gas. (picked it up at lest than quarter tank). I think there should've have been some sort of cost consideration. Name is Milton Quan & rental was on Feb 16th.

I have had a terrible experience with Enterprise. After I returned my rental car I was charged an additional $89.00 with no explanation as to why. In addition, I never received my $100 deposit back even though I returned the rental car in the same condition as when I received it. When I asked for a rental car I asked for a sedan, however the Enterprise employee told me they would give me something comparable to my car so they gave me a Nissan Rogue. The employee told me she would work out the insurance adjustment on her end but that I would NOT be charged the additional rates. That was NOT the case. It's been two months and I have been getting the run around. I have not received my deposit back and they charged an additional fee because insurance would not adjust the rate. On my signed receipt it states "USAA will pay 100%". Yet two months later I am still trying to get my money back. I would not recommend Enterprise as they will charge you fees as they see fit without your acknowledgement or approval.

Spoke to Nicole at this Manheim Pike location. Was accused of being a previous customer, renting a car and keeping personal car together instead of dropping off car to body shop; the reason for my reservation via an insurance claim for a rental in the first place. Basically being treated like a thief prior to even stepping foot in their office! Customer Service unacceptable, offensive, and should not be trusted with the public on behalf of Enterprise or any company for that matter!

I made a reservation through my insurance company be picked up at work since my car was not drivable. They did not show and when I called they said it was the wrong branch and I would have to call one closer. The branch closer to me would not answer their phone. I abandoned any hopes of getting a car and had a relative pick my son up from school and me from work. He sat outside in the cold for an hour and I was stuck at work for an hour and a half. I would rather drive my mother's 14 year old truck than deal with these people again.

Reference number: *******569

Personally National, ALamo, Sixt is better. This is what was told to me.
1) If you need to reach somewhere a 15 seater vehicle should be fine. (I booked a compact car, and they didnt have any cars other than 15 seater. They had 2 SUV's but they were out within some time)
2) Un-updated website: I wonder why if 20 people ask for a compact car, and they have just 2 in stock, why cant they declare on their website that they dont have these cars available. I realise it's tough logistics but I kinda confirmed I will be needing a compact car 2 days ago and even received a response that yes they have the stock and I would get the compact car.
3) They keep cars "on hold" for people. A lady, who arrived before me, kept a car "A" on hold and was waiting for a possible new renter to return a smaller car "B". So the car "A", was just kept idle all the time. Pretty weird policy, since a car was no kept on hold for me. Eventually Car "B" arrived after 1 hour and I got to drive car "A".

Awaiting response from enterprise Area Manager