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Enjoy fast and easy car rental bookings from Enterprise Rent-A-Car at one of our 7,200 branches in cities, airports and neighborhoods near you.
Enterprise Rent-A-Car Reviews Summary
The company enjoys a strong reputation for exceptional customer service, with numerous reviews praising the professionalism, friendliness, and efficiency of the staff across various locations. Customers consistently highlight the smooth rental process and the quality of the vehicles. However, some concerns arise regarding staff training on company policies, leading to occasional issues like unauthorized charges and vehicle maintenance oversights. Overall, while the majority of feedback reflects high satisfaction and a willingness to recommend the service, addressing training and communication gaps could further enhance the customer experience.
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Was good except for manager of mansfield pa telling me if you go over 3000 miles in a month you have to pay for mileage when its included and said nothing about paying for miles over in the contract
To Whom It May Concern,
I am submitting this letter as a formal and serious complaint regarding the mishandling of my rental car situation by Enterprise, in coordination with my insurance company. The treatment I received was unacceptable, financially harmful, and completely lacking in professionalism.
While my vehicle was in the body shop due to an insurance claim, I was issued a rental car. Despite the fact that the delay in repairs was beyond my control, I was repeatedly pressured to pay substantial amounts out of pocket in order to keep the rental. I have already paid several hundred dollars and was then asked to pay even more. This placed an unreasonable and unnecessary financial burden on me.
Being forced to pay rental costs because a body shop was "taking too long" is not an acceptable justification. That delay should not impact my coverage or result in the customer being penalized. Passing these costs onto me is improper and, to my understanding, not compliant with Georgia consumer protection standards.
What made this situation even worse was the complete failure of customer service on Enterprise's part. I was given conflicting information, no meaningful assistance, and no effort was made to resolve the issue or advocate on my behalf with the insurance company. Instead, I was left without transportation and repeatedly pressured to continue paying out of pocket.
This experience caused significant stress, financial strain, and disruption to my daily life. I expected a basic level of professionalism and accountability from Enterprise, and instead received the opposite. This is one of the worst customer service experiences I have ever had.
Due to this situation, I will never use Enterprise again, and I will strongly advise others to avoid your services. I am requesting an immediate review of my case, a detailed explanation for why I was improperly charged, and reimbursement for the amounts I was forced to pay.
If this matter is not addressed promptly, I am prepared to escalate this complaint to corporate leadership, the Better Business Bureau, and appropriate state regulatory agencies.
Fabulous … our agent, Dave, provided exemplary customer service — friendly, efficient, happy to deal with complexity, warm. KUDOS!
This is why I ALWAYS rent from Enterprise.
We needed to rent a car while our car was being fixed at the dealers. We walked in without an appointment or reservation. Staff was extremely helpful pleasant got us on our way quickly. The car was clean ran well and gas efficient all what we needed. Thank you so much for your assistance highly recommend.
Thank you for sharing your experience. We're glad to hear that our team was able to assist you promptly and that the car met your needs. Your recommendation means a lot to us. - Lisa
Easy on line choosing car
Availability on autos great
Line at airport was long. Very busy holiday
Car was perfect for what I needed
Car drop off at another enterprise
Location was outstanding.
Thank you for your fantastic review, Marilyn! We're thrilled to hear you had a smooth experience choosing your car and found our availability great. We appreciate your understanding of the busy holiday rush at the airport. We look forward to serving you again! - Christina
Pésima, no recomiendo, me cobraron a mí los 10 días de la aseguranza del carro cuando sólo lleva autoricen y pagué cuatro días de 10 días que lastimosamente tuve que usar el carro porque el mío aún no estaba reparado. Me parece Nudito que hayan cobrado un valor de mi tarjeta de crédito, sin mi autorización.
Hi Javier, we would like to look into your billing concern. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, rental agreement or reservation number and the details. Thank you. – Christina
Nice vehicle, good service. The vehicle did not have EZ Pass which inconvenienced our travel and will end up paying double tolls where no cash lane was available. A terrible business model!
Thank you for sharing your feedback, Joanne. We’re glad to hear you appreciated the vehicle and service, your notes help us improve and better support you on future rentals. Safe travels. -Christina
Everything was great The representatives were polite knowledgeable and friendly. I would definitely refer others to rent from this Enterprise
Thank you so much, Judy, for your kind words and recommendation. We're thrilled to hear our team made your experience enjoyable and friendly. We look forward to serving you again on your future travels! -Christina
Renting from Enterprise was a great experience. The price was very affordable and the vehicle was nice and clean. Dud not experience any issues whatsoever with my rental.
Thank you for sharing your experience, Hugo. We're glad to hear you found our rates affordable and the vehicle to your liking. We hope to see you again. - Lisa
Satisfecho por el alquiler de vehículo nuevo Y excelente atención..
Thank you for your feedback, Wilmer. We're glad to hear you had a great experience. Your satisfaction is our priority. - Lisa
Last minute rental. Having been to this particular Enterprise before, I knew it would be an easy, fast and reliable experience and I was not disappointed. As the always do, they made the process a breeze and I was In and out in no time. The friendly, knowledgeable staff always make renting from Enterprise the best it can be.
Thank you, Mark, for your fantastic feedback. We're glad to hear that your experience was easy and efficient, as we always aim for. Our team appreciates your recognition of their efforts and we look forward to seeing you again. - Lisa
Location is perfect for me. I work a block away. Josh and Ms. K are awesome. They go above and beyond to help you! 5 stars to this location
Thank you so much for your kind words and five-star review. Josh and Ms. K are truly dedicated, and I’m thrilled their efforts made your experience outstanding. We appreciate your support! -Christina
Richie, the store manager, was incredibly helpful. He got me the very last rental car on time and took care of everything last-minute. Honestly saved my trip — thank you!
Kamille, we’re thrilled to hear Richie made such a positive impact on your last-minute trip. Please know it’s our hope that everyone banks on the same reliable service going forward. Thanks so much for sharing your experience! – Isabella
Customer service at location was great, car was good. My complaint is with the website I tried several times to make a reservation and couldn't. In fact the website does not recognize the Ahwatukee, Arizona location which I have been using for years. I finally had to call to make a reser vation
We're listening and would like to know more, Carla. At your convenience, please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, reservation or rental agreement number and the details. Thank you. – Lisa
My Enterprise experience was one of the best experiences I have had in a rental location. A gentlemen by the name of Kobe who worked as the receptionist helped me get into the vehicle I needed.
Thank you so much, Edwin, for sharing your positive experience. We're glad Kobe could provide you with such helpful and friendly service. - Lisa
Dirty car, low tire pressure, low eibdsgiled wiper fluid, broken key fob and absolutely no effort from the agent to remedy or spologize. Very rude treatment from the agent Tyler.
Hi Joy, we would like to look into this further but need some more information. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, your reservation or rental agreement number and the details of your experience. Thanks. – Lisa
Great location, outgoing friendly personnel and great service! I like their park on site availability... That's the plus for me. Which is why I rented there many times because it saved me from depending on someone else to take or pick me up since I don't usually have.
Thank you so much for sharing your positive experience and for being a loyal customer. We're delighted our convenient location and friendly team have made your rentals smooth and easy. We look forward to continuing to provide you with exceptional service on your future visits! - Isabella
An Enterprise employee met me at the autobody shop and drove me back to your facility to get a car. That was so convenient and a great added customer service!
Melissa, thank you so much for sharing your positive experience. We're delighted our team was able to make things easier for you with that extra level of convenience. Your courtesy means a lot to us and encourages us to keep delivering great service. - Isabella
Glen Cove Enterprise handled EVERYTHING when I needed a rental as my car was being repaired! They picked me up from the dealership, handled ALL the paperwork and drove me back to the dealership to pick up my repaired car when I returned my rental. They were courteous and professional.
Thank you so much for sharing your experience, Franklin! We're thrilled to hear that taking care of every detail made your rental process smooth and hassle-free. It was a pleasure assisting you, and we’re here anytime you need us. - Isabella
I have utilized Enterprise for two occasions now and have been very happy with their services. They are professional, quick, and easy to work with.
Thank you for sharing your experiences, Roibin. We’re thrilled to hear that our professionalism and swift service made your visits effortless, and we look forward to continuing to exceed your expectations. - Lisa
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for your fantastic feedback, John! We're thrilled to hear that Dave made your experience so enjoyable. Our team strives to deliver excellent service, and it’s wonderful to know we met your expectations. We look forward to serving you again! - Christina