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Enjoy fast and easy car rental bookings from Enterprise Rent-A-Car at one of our 7,200 branches in cities, airports and neighborhoods near you.
Enterprise Rent-A-Car Reviews Summary
The company enjoys a strong reputation for exceptional customer service, with numerous reviews praising the professionalism, friendliness, and efficiency of the staff across various locations. Customers consistently highlight the smooth rental process and the quality of the vehicles. However, some concerns arise regarding staff training on company policies, leading to occasional issues like unauthorized charges and vehicle maintenance oversights. Overall, while the majority of feedback reflects high satisfaction and a willingness to recommend the service, addressing training and communication gaps could further enhance the customer experience.
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We needed to rent a car while our car was being fixed at the dealers. We walked in without an appointment or reservation. Staff was extremely helpful pleasant got us on our way quickly. The car was clean ran well and gas efficient all what we needed. Thank you so much for your assistance highly recommend.
No cars available when reservation was made. The class of vehicle was not available once a car was available. It was a rough time while I had a small small car..
Hi Valarie, we would like to know more about your experience. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your rental agreement or reservation number and your contact information. Thank you. – Lisa
Used the Granbury location and the employees there went above and beyond to help me during a very difficult time and were always a kind and helpful voice! Devin and Roman thank you and enterprise is lucky to have you!
Thank you so much, Marissa, for sharing your experience at our Granbury location. Devin and Roman will be thrilled to know they made a positive difference during a difficult time. Your kind words mean a lot to us. - Lisa
The Enterprise Rental Company (Beaumont TX-College St) was great! I rented online and picked up the car on the date and time I secured, Other than a few seemingly cosmetic damages on the vehicle, it was pretty good. I wasn't expected to be held liable for any damages as they were done and documented by the previous driver. The vehicle did what I needed it to do and I returned it at the scheduled time. Just like the first time in the office, the staff members were very pleasant and friendly. Everyone was so professional. They even offered to bring me home to alleviate any extra concerns. I accepted and the gentleman who chauffeured me home was very polite and friendly. This was overall a great experience with Enterprise Rental and I think I will definitely use them again.
Lightning, thank you for sharing your experience with us. We’re thrilled our team met your expectations and made your journey comfortable, and we look forward to having you return! Safe travels! -Christina
The customer service agent was friendly, professional and knowledgeable. The car was spotless and in perfect running condition.
Thank you, Anne, for your wonderful feedback! We're thrilled to hear you had a great experience with our customer service and that the car met your expectations. We appreciate your support! - Christina
Easy on line choosing car
Availability on autos great
Line at airport was long. Very busy holiday
Car was perfect for what I needed
Car drop off at another enterprise
Location was outstanding.
Thank you for your fantastic review, Marilyn! We're thrilled to hear you had a smooth experience choosing your car and found our availability great. We appreciate your understanding of the busy holiday rush at the airport. We look forward to serving you again! - Christina
I had a great experience with Enterprise! They clearly communicated with me throughout the whole process and the vehicle I rented was perfect for my needs.
Thank you for your fantastic feedback, Heidi! We're thrilled to hear that you had a great experience and that our communication met your expectations. We look forward to serving you again in the future! - Christina
Enterprise store employee deceptively led me to believe that I would have a vehicle ready when I arrived at the store. I ended up wasting the majority of my day waiting on Enterprise to provide a vehicle I was told I would have that morning. Enterprise also deceptively leads customers to believe that a reservation confirmation is a confirmation of a vehicle being ready upon arrival. These are very poor customer service practices and has destroyed my confidence in Enterprise to be dependable when needed.
Thank you for your review, Mark. Please be assured it is never our intent to inconvenience our customers, as we strive to provide the best possible services. We'd like to pass your information along to someone who can best address your concern. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, rental information and the details. Thank you. – Christina
We went into the business 3 days prior to renting the vehicle and was told by a not so friendly guy they had nothing available. 2 hours later I went on line and reserved a vehicle from this location. Picked the car up and it was filthy dirty inside and out. The windows had dried soap on the outside and inside had a thick film had to take it to a car wash myself to clean it just to see to drive.
Thank you for your review, Charles. Customer service is of the utmost importance to us, and we would like to speak with you further about this. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, reservation or rental agreement number and any additional information. Thanks. – Christina
Pésima, no recomiendo, me cobraron a mí los 10 días de la aseguranza del carro cuando sólo lleva autoricen y pagué cuatro días de 10 días que lastimosamente tuve que usar el carro porque el mío aún no estaba reparado. Me parece Nudito que hayan cobrado un valor de mi tarjeta de crédito, sin mi autorización.
Hi Javier, we would like to look into your billing concern. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, rental agreement or reservation number and the details. Thank you. – Christina
Nice vehicle, good service. The vehicle did not have EZ Pass which inconvenienced our travel and will end up paying double tolls where no cash lane was available. A terrible business model!
Thank you for sharing your feedback, Joanne. We’re glad to hear you appreciated the vehicle and service, your notes help us improve and better support you on future rentals. Safe travels. -Christina
Everything was great The representatives were polite knowledgeable and friendly. I would definitely refer others to rent from this Enterprise
Thank you so much, Judy, for your kind words and recommendation. We're thrilled to hear our team made your experience enjoyable and friendly. We look forward to serving you again on your future travels! -Christina
The staff were accommodating, professional, and friendly. I only use Enterprise for my rental car needs. I highly recommend them.
Thank you for your fantastic review, Chandra! We're thrilled to hear that our staff made your experience enjoyable. Your recommendation means a lot to us, and we look forward to serving you again in the future! - Christina
The employees at the Burlington location are fast, efficient, knowledgeable and very pleasant. The car was also spotless and beautiful!
Thank you for your fantastic feedback, H.! We're thrilled to hear that our team provided you with quick and friendly service. It's great to know you loved the car too. We appreciate your support! - Christina
We had an accident 500 miles from home and had to rent a car to get home. Enterprise had a car that was clean and ready to go. The rental process was explained so that we understood everything and from start to finish was a great experience!
Thank you for sharing your experience, Ritch. We're glad to hear that everything went well and that the car met your expectations. - Lisa
Renting from Enterprise was a great experience. The price was very affordable and the vehicle was nice and clean. Dud not experience any issues whatsoever with my rental.
Thank you for sharing your experience, Hugo. We're glad to hear you found our rates affordable and the vehicle to your liking. We hope to see you again. - Lisa
I have rented the 12 passenger van several times in the past few years from the location on Route 50 in Ballston Spa. Any staff member I interacted with was always helpful, professional and eager to make my whole experience an enjoyable one. My friends and I have never had a bad experience with these vehicles. Top notch experience all around!
Hi Beth, thank you for renting with us time and again and sharing such kind words about our team and vehicles. It means a lot to hear we've consistently made your trips smooth and enjoyable. We hope to see you again. - Lisa
Enterprise was very easy to work with once I got my car. Only small inconvenience was having to wait a couple days to get an appointment to get a car.
Thank you so much for your kind words and patience, Becca. We're delighted to hear the process went smoothly, and we appreciate you choosing us. - Lisa
The communication was great. They got me into the perfect vehicle to satisfy my needs. The process was simple. Overall a very pleasant experience.
Thank you, Dustin, for your positive feedback. We're glad to hear that you found the communication effective and that the vehicle met your needs. We appreciate your business. - Lisa
Satisfecho por el alquiler de vehículo nuevo Y excelente atención..
Thank you for your feedback, Wilmer. We're glad to hear you had a great experience. Your satisfaction is our priority. - Lisa
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for sharing your experience. We're glad to hear that our team was able to assist you promptly and that the car met your needs. Your recommendation means a lot to us. - Lisa