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Enjoy fast and easy car rental bookings from Enterprise Rent-A-Car at one of our 7,200 branches in cities, airports and neighborhoods near you.
Enterprise Rent-A-Car Reviews Summary
The company enjoys a strong reputation for exceptional customer service, with numerous reviews praising the professionalism, friendliness, and efficiency of the staff across various locations. Customers consistently highlight the smooth rental process and the quality of the vehicles. However, some concerns arise regarding staff training on company policies, leading to occasional issues like unauthorized charges and vehicle maintenance oversights. Overall, while the majority of feedback reflects high satisfaction and a willingness to recommend the service, addressing training and communication gaps could further enhance the customer experience.
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Greg and Robert always strive for an awesome customer service. Friendly staff makes it easy to pickup rental. The best location on Saunders. Thanks!
Troy, the manager, at the monkhouse drive location, is a consonant professional service care representative. Could not be more pleased with his personality and his abilities. I have no complaint concerning our rental process at all. I look forward to doing business with him again, one day.
I loved the customer service experience that i received when getting the rental everything was a smooth and Easy process with no issues, the car drove comfortably and smooth I loved it!
Hi Latoya! Your kind words made our day— we're thrilled to hear the entire experience was smooth, and that you enjoyed driving the car comfortably. Thanks so much for sharing this positive feedback! - Isabella
Fast service and nice cars to choose from. Everyone was very nice and friendly. I like you got a chance to pick from very nice up to date cars..
Thank you, Gwen, for your kind words. It means a lot to know our team made your experience quick and enjoyable, and that you loved the modern car selection. We look forward to serving you again soon! - Isabella
Easy to rent using my insurance claim. Extended my rental for nearly a month. I never had any issues with extending the deadline. Seamless process!
Vanessa, we truly appreciate you taking the time to share your experience. We're delighted the prolonged rental worked seamlessly alongside your insurance claim, and are here to make any future steps just as easy and stress-free. Thanks for trusting us every mile of the way! - Isabella
Worst rental experience I have ever had employees are rude sarcastic and just nasty they lie about car selection and don't have cars when they are supposed to go anywhere but here even if it cost double it's worth the extra money to not deal with them
I would give them a zero if I could
Hi Brian, we would like to know more about your experience. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide the rental location, reservation number and your contact information. Thank you. – Lisa
Overall, I had a great experience with enterprise Rent-A-Car. Alex got me on my way with my rental and he made it quick, easy and convenient for me. He showed great customer service, which I haven't seen in a very long time from companies. I will be using enterprise Rent-A-Car again for a family trip coming up soon. Thank you again!
Hi Steve, thank you so much for sharing your wonderful experience and kind words about Alex’s exceptional service. We're thrilled to have made your rental process smooth and look forward to helping with your upcoming family trip. - Lisa
The courtesy ride to and from home is a deal breaker. Staff was extremely helpful. Vehicle was in excellent condition. I definitely will use your company again
Manny, thank you so much for your kind words! We're thrilled the courtesy rides and our team's efforts made such a positive impact. We look forward to serving you again soon! -Christina
I already did. It's about charging for travel assistance with your GPS and being told it was not necessary to purchase in that the model already carried it. Only to get lost in small towns and end up requiring more gas and time. Then losing my glasses and no one seen them
Hi Brenda, we would like to look into this further but need some more information. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, your reservation or rental agreement number and the details of your experience. Thanks. – Christina
The Bartlett 64 hwy location was convenient to my home and they had a full size car like I needed. Friendly and helpful staff made my overall experience great. I will definitely use Enterprise again and tell others about them.
Thank you, Bridget! We're thrilled to hear you had a great experience with our team and found the location convenient. Your recommendation means a lot to us. Looking forward to serving you again soon! - Christina
Excellent, efficient and personable service. I've been renting cars for work and personal use for 32 years and the Enterprise in Wilmington is the best in the business. Personable AND professional.
Thank you for your kind words, Frank! We're thrilled to hear you had such a positive experience with our team. We strive for excellence, and your feedback means a lot to us. Looking forward to serving you again soon! - Christina
Great customer service! Janet and the manager over there on Lois lane in wake forest NC did an amazing job! Give them a raise please very polite and courteous I really do appreciate them!
Thank you, Tim! We're thrilled to hear about your positive experience with Janet and our team. Your kind words will definitely be shared with them. We appreciate your support! - Christina
We rented a one-way from the Monroe, WA, location. We were offered a mini-van, which was on-site, so we took it. Perfect for a trip to the airport with 3 people and luggage. We really like this local shop and have used them before. The young man who works there is really friendly, efficient, and personable. I'm sure we'll be back.
Thank you so much for your wonderful review, Denise! We're thrilled to hear you had a great experience with our team and found the perfect vehicle for your trip. We look forward to welcoming you back again soon! - Christina
Great service in and out! Car was clean and had gas in it which was appreciated driver was a people person and appreciated the conversation. Desk personnel were very helpful too. Will use Enterprise again if needed. Thank you.
Thank you, John, for your fantastic feedback! We're thrilled to hear you had a great experience with our team and appreciated the cleanliness and service. We look forward to serving you again in the future! - Christina
Really very good staff. Everyone in the store are very friendly and explain me the everything about the add on's and promotions.
Thank you for your kind words, Avinash! We're thrilled to hear our team provided you with excellent service and clear information about our add-ons and promotions. Your satisfaction is our priority! - Christina
Enterprise Rentals 7515 PrairieView Rd. KC, MO, was amazing. From reception to rental and return of vehicle was flawless. They are superior to some of the other local offices. Thank you so much.
Thank you, Mary! We’re thrilled to hear about your outstanding experience with us. Our team works hard to provide top-notch service, and your kind words mean a lot. We look forward to serving you again in the future! - Christina
I was thoroughly satisfied and completely impressed at how [ENTERPRISE+] helps markedly the Consumer Car Rental process. That in conjunction with the completely professional behavior of the crew at [100 French Street] makes the Car Rental process so much better. "Enterprise is on a Roll". KEEP UP THE GOOD WORK...! It elevates you to a stellar position amongst your competition
Thank you, Daniel! We’re thrilled to hear you had such a positive experience with our team and the rental process. Your feedback motivates us to keep striving for excellence. We appreciate your support! - Christina
Safety
Windshield wipers need to be replaced now had to pull off the road when rain started falling didn't Have clear visibility.
Navigation system kept dropping had to pull off interstate shut down vehicle to reset system many times Lost a lot of valuable time do better please.
Hi Michael. We recognize how disappointing it is to receive a rental vehicle that is not in the condition you expected. We would like to speak with you further. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, rental information and the details. Thank you. – Christina
Ive never purchased a car through enterprise but they're my #1 go to when I need a rental car I rent from them regularly I cant go wrong with renting from enterpise.
Winene, it means a lot to know we’re your go-to partner for rentals time and again. Thanks for trusting us and sharing your experience—that kind of loyalty really drives us to keep improving every day! -Christina
Everything was phenomenal workers at my local enterprise was amazing & polite online process was easy when I needed to extend my rental for a extra day definitely will be renting again soon
Thank you so much, Terry, for your kind words! We're thrilled to hear the team made your experience smooth and that extending your rental was hassle-free. We look forward to helping you again on your next trip! -Christina
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for your fantastic review, Kevin! We're thrilled to hear about your positive experience with Troy. Our team takes pride in providing top-notch service, and it’s great to know we met your expectations. We look forward to serving you again in the future! - Christina