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Enjoy fast and easy car rental bookings from Enterprise Rent-A-Car at one of our 7,200 branches in cities, airports and neighborhoods near you.
Enterprise Rent-A-Car Reviews Summary
The company enjoys a strong reputation for exceptional customer service, with numerous reviews praising the professionalism, friendliness, and efficiency of the staff across various locations. Customers consistently highlight the smooth rental process and the quality of the vehicles. However, some concerns arise regarding staff training on company policies, leading to occasional issues like unauthorized charges and vehicle maintenance oversights. Overall, while the majority of feedback reflects high satisfaction and a willingness to recommend the service, addressing training and communication gaps could further enhance the customer experience.
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The staff were a great help explaining what I needed to do before going into Austria. They were very efficient on getting me in and out on on my way.
Great rental experience, chose a 2024 Chrysler Pacifica Mini Van with Stowable Seats. Beautiful vehicle to drive, comfortable good fuel efficiency.
Customer Service at Enterprise is awesome.
No mechanical problems.
Easy pick up & Return.
Yes I will rent from Enterprise Again as needed.
Drove 6067 Miles in limited miles on the rental.
Car was unwashed, on empty, needed oil change and maintenance and smelled of cigarette smoke. The return desk at the Ontario CA Airport was closed and we had to spend time finding someone to help us. Due to the time it took finding someone and them getting to the car and doing the check we were seconds from missing our flight. Not Good customer service at all. DO BETTER!
Hi Zelda. We recognize how disappointing it is to receive a rental vehicle that is not in the condition you expected. We would like to speak with you further. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, rental information and the details. Thank you. – Lisa
Always a great experience with Enterprise. Reasonably affordable. Quick check in and check out. Cars are always clean. They have been my go to car rental place.
Thank you, Pamela, for sharing your positive experiences. We're glad to hear you find our process efficient and our vehicles well-maintained. It’s wonderful to know we’re your go-to choice for car rentals, and we look forward to your next visit. - Lisa
My rental was ready when I arrived. Pickup and drop off were simple and quick. The staff was great, friendly and very helpful
Thank you for your feedback, Kimi. It's wonderful to hear that your experience was efficient and enjoyable. We appreciate your kind words about our team. - Lisa
Had cars available for a same day rental, professional staff, clean car, quick check in and check out. Drop off/pick up service was good, and I didn't have to pay lyft/uber to get home after returning the car.
Thank you for your feedback, Leah. We're glad to hear you had a positive experience with our vehicle availability and team, and it's great that our drop-off and pick-up service made your rental easier. We hope to see you again. - Lisa
I filled up the gas tank at the station right across the street from the return location, but they still charged me for a gallon after returning it. Petty and feels like theft.
Thank you for your feedback, Jayson. If you’d like to discuss this further, please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, rental information and the details. Thank you. – Lisa
The tire pressure in both vehicles I had were low. I refilled them multiple times and they still were losing pressure. I didn't feel safe in these vehicles is the bottom line and I expected a bigger discount then I received. Also I was given a car with an empty tank! I hope to be reimbursed at least $100 for these inconveniences
Hi Peter, we would like to look into this further but need some more information. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, your reservation or rental agreement number and the details of your experience. Thanks. – Lisa
Easy to rent a car, service was exceptional and smooth. They were busy but everyone, including me, received personalized attention, professionalism, and courtesy with a smile.
Thank you, Tara, for your kind words and detailed feedback. We're thrilled to hear you appreciated our attentive service and smooth process. We hope to see you again. - Lisa
The Grove City Ohio is the best of all Enterprise locations. Kenneth (Kenny) and Omni (hope I spelled her name right) are outstanding employees, always polite, smiling, and get me in and out quickly. Pass a thank you to them for me please.
Hi Alan, thank you for highlighting the exceptional service from Kenneth and Omni. It’s wonderful to know your experiences consistently exceed expectations, and we look forward to seeing you again. - Lisa
Everyone was courteous, helpful and very accommodating. It was definitely a very good experience overall and I will definitely be back!
Thank you for your wonderful feedback, Debby. We're glad to hear that our team made your experience enjoyable. We look forward to welcoming you back. - Lisa
This rental was absolutely incredible! The van, we were able to choose between two options, Gunner stayed late and helped with the best package! He was there at drop off as well and even remembered where I was going! Impeccable customer service!
Thank you, Brandy, for your fantastic review. We're thrilled to hear you had such a great experience and that Gunner made a lasting impression. We appreciate your feedback. - Lisa
All around good experience with renting our vehicle for a one way trip. Personell at both pick up and drop off locations were friendly, courteous, and helpful in meeting all our needs. Will definitely use Enterprise again!
Thank you so much, Brenda, for your kind words and for sharing your positive experience. We're delighted to hear our team could make your one-way trip smooth and enjoyable, and we look forward to welcoming you back next time. - Lisa
I won't rent a vehicle anywhere else! Enterprise Aberdeen is always friendly, reliable and extremely accommodating. Especially with last minute rentals when they will even pick me up. Drop off is always convenient. Laurie always makes sure my experience is flawless!
Thank you for the wonderful feedback, Heather. We're thrilled to hear about your positive experiences and appreciate your loyalty. We're pleased Laurie is dedicated to ensuring everything goes well for you. Looking forward to your next visit. - Lisa
Without pleasur.
The smell of the car inside was very unpleasant, the windshield wipers were not working and that week I had the vehicle rained every day.
Hi Jacqueline. We recognize how disappointing it is to receive a rental vehicle that is not in the condition you expected. We would like to speak with you further. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, rental information and the details. Thank you. – Lisa
We were on vacation. We weren't planning on rent a car, but we were in a car accident and needed to rent a car. People in grants Pass were very helpful and i Devon Bakersfield location was very very helpful
We're glad to hear you had a positive experience, Ricardo. Our team strives to assist in any way possible, and it's great to know they made it easier for you. Thank you for sharing your feedback. - Lisa
Friendly service, always have inventory for me. Even if it is not the car scheduled, they will work with me to find a car that works within my needs and budget.
Thank you, Scott! We're thrilled to hear about your positive experience and glad our team could help you find the right vehicle. Your satisfaction is our priority, and we appreciate your feedback! - Isabella
The service I received was quick an efficient. The employees were knowledgeable and met my needs in a timely manner. I will definitely rent again.
Thank you for your fantastic feedback, Sheryl! We're thrilled to hear that our team provided you with quick and efficient service. We look forward to serving you again on your next rental. - Isabella
Staff very accessible and helpful over the phone and in person.Car was clean and ready. They helped me get acquainted with the car before I drove it.
Thanks for your positive review, Bob! We hope to see you again soon. - Isabella
We were surprised with a dream level choice of vehicle for our trip. The online booking, customer service, the price was great. Based on the value and vehicle selection, are considering renting more often in the future.
Thank you for your fantastic review, Kevin! We're thrilled to hear you had such a positive experience with our vehicle selection and customer service. We look forward to serving you again in the future! - Isabella
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for the fantastic feedback, Carol. We're thrilled to hear you enjoyed your experience and that the vehicle met your needs. It's also great to know you found the process easy and our team helpful. We look forward to your next rental with us. - Lisa