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Enjoy fast and easy car rental bookings from Enterprise Rent-A-Car at one of our 7,200 branches in cities, airports and neighborhoods near you.
The company enjoys a strong reputation for exceptional customer service, with numerous reviews praising the professionalism, friendliness, and efficiency of the staff across various locations. Customers consistently highlight the smooth rental process and the quality of the vehicles. However, some concerns arise regarding staff training on company policies, leading to occasional issues like unauthorized charges and vehicle maintenance oversights. Overall, while the majority of feedback reflects high satisfaction and a willingness to recommend the service, addressing training and communication gaps could further enhance the customer experience.
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Great experience! Professional and courteous! Also, the vehicle I drive was immaculate. I will definitely use Enterprise in the future!
Pisgah Forest Enterprise continued to exceed expectations with the professionalism and timely fashion of renting vehicles. I rent vehicles about 1-2 x's per month, and I highly recommend!
Kevin in the Morton IL office did a great job taking care of us. He went above and beyond in rectifying the one small issue we had. We will definitely rent from him again as the need arises.
Great job overall. Car was ready, check in process smooth and easy. Curtis was friendly and did a good job getting me checked in and into a nice car. They even gave me the option between two vehicles.
Got a great vehicle from Enterprise. Staff is professional and helpful. The process is smooth and quick. Part of it can be done online.
The two gentilman that helped us at the Albany airport Enterprise were so helpful and friendly. We came in a snowstorm and the weather all weekend was going to be very snowy. They made sure we had a safe vehicle to drive while we visited. Give those boys a raise. They went above and beyond for us.
I was neither satisfied or dissatisfied with this particular event and how I had to go through higher ranks to get somewhere with this awful auto fire, please find a way to help others who are in this situation with their identity destroyed and have a way for them to still rent.
The vehicle was not up to par.It was dated. I was pretty much forced into the vehicle, brought it back an hour later stating that I couldn't put my family in the vehicle.And he still charged me full full day. I have been rent with enterprise for approximately ten years.And never experienced this kind of service
Muy satisfecha exelente atencion profecinal el personal
Hi Lizet, we’re thrilled to hear you felt taken care of so well. Our team strives to make every customer experience smooth and professional. - Lisa
Great experience, not only did the switch the car to something better but had emailed and texted me a few times since dropping it off to ask how it went
Hi Visocchi, thank you so much for sharing your experience. We’re grateful for your trust and hope to assist you again. - Lisa
I wish I've gotten the mustang convertible I reserved online instead of the Ford truck they gave me. The low tire pressure light came on about an hour into my drive down the highway and I had to drive around looking for a gas station that had an air pump. It was a very stressful and inconvenient experience.
Hi Kim, we would like to look into this further but need some more information. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, your reservation or rental agreement number and the details of your experience. Thanks. – Lisa
Ryan and Drew were fast, efficient, and kept me safe even during the snow storm. They were able to drop me off at my location of choice nearby with the service provided by Enterprise after I returned my rental. I'll def rent there again if I ever need even though I don't live nearby. They were great.
Hi Suzanne, thank you for sharing such kind words about your experience with Ryan and Drew. We're thrilled they were able to assist you, and it means a lot to know you'd confidently choose us again. - Lisa
Herb Johnson and staff made sure everything was good for our rental. Fast service and upfront on everything. Even helped out at the end in getting it extended from car not being ready at body shop
Hi Stephen, we appreciate your kind words about Herb and our team. It means a lot to know we could make the process smooth and supportive for you. - Lisa
Outstanding experience at Enterprise! From start to finish, everything was smooth, professional, and stress-free. Branch Manager Andrea truly went above and beyond to ensure I was completely taken care of. She was courteous, efficient, and made the entire rental process seamless.
The vehicle was clean, well-maintained, and ready on time. Andrea's leadership and commitment to customer satisfaction really stand out — you can tell she takes pride in running a top-notch branch.
Highly recommend this location. Five stars all the way!
Hi Shahzad, thank you so much for taking the time to share your wonderful experience with Andrea and the team. We're thrilled to know their efforts made your visit smooth and enjoyable, and we appreciate your recommendation. - Lisa
Without a doubt, the absolute best Enterprise experience I have ever had. Which is saying a lot because my last few have not been good at all.
Although this is a small branch, this is an exceptionally professional operation. Brendan and Chris are home runs in the enterprise family. The responsiveness, the courtesy, the general professionalism, and their willingness to help me manage the rental to coincide with some last-minute repairs on my own vehicle where everything you hope a rental company will do for you.
I can honestly say this is the best Enterprise experience I've ever had. Well done enterprise. Well done Chris and Brendan. Absolute home run.
Hi Eric, thank you for sharing such kind words about Brendan, Chris, and the team. Looking forward to being there whenever you need us next. - Lisa
Enterprise Employees were Outstanding, from quickly cleaning my last minute emergency rental, to accommodating me with a more suitable vehicle after my original request could not be made.All future rentals will be with this company. Great to see young men not only enjoy there jobs, but treat me like I was there #1 priority.
Thank you, Clarence! We're thrilled to hear that our team provided you with outstanding service and made your experience memorable. Your satisfaction is our top priority, and we look forward to serving you again for your future rentals! - Christina
Enterprise helped me during a car repair. Vehicle was available when promised and in good condition. Communication with agent was helpful.
Thank you for your fantastic feedback, K Gerard! We're thrilled to hear that you had a smooth experience and appreciated our communication. Your satisfaction is our priority, and we look forward to serving you again in the future! - Christina
Overall best service and the employees had excellent customer service. From pick to drop off, it was a easy and fast process!
Thank you for the fantastic feedback, Juan! We're thrilled to hear you had such a positive experience with our service team. Your satisfaction is our top priority, and we look forward to serving you again! - Christina
I arrived and I think within about five minutes or a little bit more I was driving out of the parking lot very smooth transfer of my rental car to me and the lady who helped me was very pleasant
Thank you for your wonderful feedback, Vytorus! We're thrilled to hear that your rental process was smooth and that our team made a positive impression. Your satisfaction is our priority, and we hope to serve you again soon! - Christina
The manager and staff were very accommodating I appreciate it how friendly and helpful they were when I walked into the rental office. Only concern I had was that I have an older model car and I wasn't sure about the new technology.
Thank you for your feedback, Andrea. We're glad to hear that our team made your experience enjoyable. Your insights help us improve. - Lisa
Answer: They do not respond to complaints. Which is kind of frustrating when you have a complaint.
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Hi Quentin, we would like to look into this further but need some more information. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, your reservation or rental agreement number and the details of your experience. Thanks. – Lisa