On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Enjoy fast and easy car rental bookings from Enterprise Rent-A-Car at one of our 7,200 branches in cities, airports and neighborhoods near you.
Enterprise Rent-A-Car Reviews Summary
The company enjoys a strong reputation for exceptional customer service, with numerous reviews praising the professionalism, friendliness, and efficiency of the staff across various locations. Customers consistently highlight the smooth rental process and the quality of the vehicles. However, some concerns arise regarding staff training on company policies, leading to occasional issues like unauthorized charges and vehicle maintenance oversights. Overall, while the majority of feedback reflects high satisfaction and a willingness to recommend the service, addressing training and communication gaps could further enhance the customer experience.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Car was great. Just didn't like that the lot attendant wasn't there to assist me after being instructed to go to the lot after checking in online. The counter agents inside never told me otherwise. I had to go back in the building to the rental counter. They then told me that the lot attendant wasn't in yet. They should have had someone directing the online check ins to go straight to the cou ter.
The customer service was so helpful even in a unexpected predicament, their representative Logan assisted me patiently. Good job enterprise!
Terrible rental and terrible service.
Was made late for work because the car that they promised me was not available when they told me it was going to be available
Great overall experience. The employee was very professional, personable, went out of his way to make sure we had what we needed.
I had a accident and my truck was in the shop being repaired, and I needed some transportation to finish some store visits that I had to do. So I chose enterprise location nearby and it was so easy to set up plus the customer service was fantastic. Thanks Enterprise!
Was good except for manager of mansfield pa telling me if you go over 3000 miles in a month you have to pay for mileage when its included and said nothing about paying for miles over in the contract
To Whom It May Concern,
I am submitting this letter as a formal and serious complaint regarding the mishandling of my rental car situation by Enterprise, in coordination with my insurance company. The treatment I received was unacceptable, financially harmful, and completely lacking in professionalism.
While my vehicle was in the body shop due to an insurance claim, I was issued a rental car. Despite the fact that the delay in repairs was beyond my control, I was repeatedly pressured to pay substantial amounts out of pocket in order to keep the rental. I have already paid several hundred dollars and was then asked to pay even more. This placed an unreasonable and unnecessary financial burden on me.
Being forced to pay rental costs because a body shop was "taking too long" is not an acceptable justification. That delay should not impact my coverage or result in the customer being penalized. Passing these costs onto me is improper and, to my understanding, not compliant with Georgia consumer protection standards.
What made this situation even worse was the complete failure of customer service on Enterprise's part. I was given conflicting information, no meaningful assistance, and no effort was made to resolve the issue or advocate on my behalf with the insurance company. Instead, I was left without transportation and repeatedly pressured to continue paying out of pocket.
This experience caused significant stress, financial strain, and disruption to my daily life. I expected a basic level of professionalism and accountability from Enterprise, and instead received the opposite. This is one of the worst customer service experiences I have ever had.
Due to this situation, I will never use Enterprise again, and I will strongly advise others to avoid your services. I am requesting an immediate review of my case, a detailed explanation for why I was improperly charged, and reimbursement for the amounts I was forced to pay.
If this matter is not addressed promptly, I am prepared to escalate this complaint to corporate leadership, the Better Business Bureau, and appropriate state regulatory agencies.
Fabulous … our agent, Dave, provided exemplary customer service — friendly, efficient, happy to deal with complexity, warm. KUDOS!
This is why I ALWAYS rent from Enterprise.
We needed to rent a car while our car was being fixed at the dealers. We walked in without an appointment or reservation. Staff was extremely helpful pleasant got us on our way quickly. The car was clean ran well and gas efficient all what we needed. Thank you so much for your assistance highly recommend.
Thank you for sharing your experience. We're glad to hear that our team was able to assist you promptly and that the car met your needs. Your recommendation means a lot to us. - Lisa
No cars available when reservation was made. The class of vehicle was not available once a car was available. It was a rough time while I had a small small car..
Hi Valarie, we would like to know more about your experience. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your rental agreement or reservation number and your contact information. Thank you. – Lisa
Used the Granbury location and the employees there went above and beyond to help me during a very difficult time and were always a kind and helpful voice! Devin and Roman thank you and enterprise is lucky to have you!
Thank you so much, Marissa, for sharing your experience at our Granbury location. Devin and Roman will be thrilled to know they made a positive difference during a difficult time. Your kind words mean a lot to us. - Lisa
The Enterprise Rental Company (Beaumont TX-College St) was great! I rented online and picked up the car on the date and time I secured, Other than a few seemingly cosmetic damages on the vehicle, it was pretty good. I wasn't expected to be held liable for any damages as they were done and documented by the previous driver. The vehicle did what I needed it to do and I returned it at the scheduled time. Just like the first time in the office, the staff members were very pleasant and friendly. Everyone was so professional. They even offered to bring me home to alleviate any extra concerns. I accepted and the gentleman who chauffeured me home was very polite and friendly. This was overall a great experience with Enterprise Rental and I think I will definitely use them again.
Lightning, thank you for sharing your experience with us. We’re thrilled our team met your expectations and made your journey comfortable, and we look forward to having you return! Safe travels! -Christina
The customer service agent was friendly, professional and knowledgeable. The car was spotless and in perfect running condition.
Thank you, Anne, for your wonderful feedback! We're thrilled to hear you had a great experience with our customer service and that the car met your expectations. We appreciate your support! - Christina
Easy on line choosing car
Availability on autos great
Line at airport was long. Very busy holiday
Car was perfect for what I needed
Car drop off at another enterprise
Location was outstanding.
Thank you for your fantastic review, Marilyn! We're thrilled to hear you had a smooth experience choosing your car and found our availability great. We appreciate your understanding of the busy holiday rush at the airport. We look forward to serving you again! - Christina
I had a great experience with Enterprise! They clearly communicated with me throughout the whole process and the vehicle I rented was perfect for my needs.
Thank you for your fantastic feedback, Heidi! We're thrilled to hear that you had a great experience and that our communication met your expectations. We look forward to serving you again in the future! - Christina
Enterprise store employee deceptively led me to believe that I would have a vehicle ready when I arrived at the store. I ended up wasting the majority of my day waiting on Enterprise to provide a vehicle I was told I would have that morning. Enterprise also deceptively leads customers to believe that a reservation confirmation is a confirmation of a vehicle being ready upon arrival. These are very poor customer service practices and has destroyed my confidence in Enterprise to be dependable when needed.
Thank you for your review, Mark. Please be assured it is never our intent to inconvenience our customers, as we strive to provide the best possible services. We'd like to pass your information along to someone who can best address your concern. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, rental information and the details. Thank you. – Christina
Pésima, no recomiendo, me cobraron a mí los 10 días de la aseguranza del carro cuando sólo lleva autoricen y pagué cuatro días de 10 días que lastimosamente tuve que usar el carro porque el mío aún no estaba reparado. Me parece Nudito que hayan cobrado un valor de mi tarjeta de crédito, sin mi autorización.
Hi Javier, we would like to look into your billing concern. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, rental agreement or reservation number and the details. Thank you. – Christina
Nice vehicle, good service. The vehicle did not have EZ Pass which inconvenienced our travel and will end up paying double tolls where no cash lane was available. A terrible business model!
Thank you for sharing your feedback, Joanne. We’re glad to hear you appreciated the vehicle and service, your notes help us improve and better support you on future rentals. Safe travels. -Christina
Everything was great The representatives were polite knowledgeable and friendly. I would definitely refer others to rent from this Enterprise
Thank you so much, Judy, for your kind words and recommendation. We're thrilled to hear our team made your experience enjoyable and friendly. We look forward to serving you again on your future travels! -Christina
Renting from Enterprise was a great experience. The price was very affordable and the vehicle was nice and clean. Dud not experience any issues whatsoever with my rental.
Thank you for sharing your experience, Hugo. We're glad to hear you found our rates affordable and the vehicle to your liking. We hope to see you again. - Lisa
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for your fantastic feedback, John! We're thrilled to hear that Dave made your experience so enjoyable. Our team strives to deliver excellent service, and it’s wonderful to know we met your expectations. We look forward to serving you again! - Christina