Overview
The company enjoys a strong reputation for exceptional customer service, with numerous reviews praising the professionalism, friendliness, and efficiency of the staff across various locations. Customers consistently highlight the smooth rental process and the quality of the vehicles. However, some concerns arise regarding staff training on company policies, leading to occasional issues like unauthorized charges and vehicle maintenance oversights. Overall, while the majority of feedback reflects high satisfaction and a willingness to recommend the service, addressing training and communication gaps could further enhance the customer experience.
This summary is generated by AI, based on text from customer reviews
The Quincy, Illinois location is really one of the best rental car places I have ever rented from. From start to finish all the employess were caring and professional which showed in their service. I really appreciated the effort they made for me after my 1st car had a low tire pressure warning light. They switched cars after taking the time to go beyond just filling the tire and sending me on my way, they determinined the tire had a leak and moved me into another car quickly. I am thankful how Chris is managing this office!
Rental was quick and easy. The only problem I encountered which was quickly resolved when I brought the vehicle back was that the front passenger tire was too low on air which was corrected. Other than that the Grand Cherokee Jeep was a joy to drive and ride in.
Thank you for your feedback, Richard. We're glad to hear your rental experience was quick and smooth. It's great that our team addressed your concern promptly, and we're happy you enjoyed the Grand Cherokee. We hope to see you again. - Lisa
Took a Family Vacation to Florida with our 3 Children. Needed a vehicle that would give us enough room for everyone and these guys as always pulled through and made our Vacation Amazing! The Team on 7th St. In Fortworth are the reason we've came back for over 5 years now. Keep up the Great Work! Look forward to seeing you guys on our next Trip! Always a Great Experience!
Thank you for your kind words, Chris. We're thrilled to hear that our team made your family vacation enjoyable and that you continue to choose us year after year. We look forward to welcoming you back on your next trip. Safe travels until then. - Lisa
I truly had a great experience at Enterprise rent a car in St Joseph Missouri. My situation was an insurance issue. Rashad turned a stressful situation into an easy one! I sure appreciated his kindness! Give them a call!
Thank you for sharing your positive experience, Susan. We're glad to hear that Rashad was able to assist you. Providing excellent service is our priority, and your kind words motivate us to keep it up. - Lisa
The employee had a very difficult customer, and he was professional and patient. I was very impressed with how he handled the situation. The car was ready on time, just what I asked for, and super clean. 10/10 would recommend.
Thank you for your kind words, Melissa. We're glad to hear that our team member handled the situation with professionalism and that you received your car in great condition. Your recommendation means a lot to us. - Lisa
When I walked into the store/location, it was very welcoming, the staff/employee i spoke with was very helpful, kind, and funny. Very informative and was able to explain everything easily. I would definitely recommend that location to my people.
Thank you for your wonderful feedback, Jude. We're glad to hear that you had a positive experience with our team, and we appreciate your recommendation. - Lisa
I rented a car on Saturday with the intention of returning the car late Monday or Tuesday morning. I was able to return the car on Sunday afternoon with a full tank of gas. There was no problem in doing this.
Thanks for sharing your experience, Mike. We're glad to hear that your rental process went smoothly and that you could return the vehicle early. We appreciate your feedback. - Lisa
My car was down. So I headed to the Federal Way Enterprise. I wasn't sure how long it was going to take to fix my car. In the end it took almost an entire month. You guys took great care of me. You guys helped keep me mobile. So that I can make it to work and my appointments. Thank you Federal Way team for your help during that stressful time. And thank you for your great customer service each time I came in there.
Thank you, Suzanna, for sharing your experience. We're glad to hear that our team could assist you, and your kind words about our customer service mean a lot to us. - Lisa
The price was reasonable. The Wheat Ridge location was open weekends, when we needed it; it was also fairly close. The office was busy when I showed up, and the staff was helpful and friendly. The car, a Camry, was just what we needed -- big enough for a long cruise through Colorado, and still got 30 mpg. We had to stop suddenly when a deer crossed the road, and the the car came to a well controlled stop. Thanks to the crew at Enterprise Wheat Ridge for a fine experience.
Thank you, Peter, for your thoughtful review. We're glad to hear you had a great experience with our Wheat Ridge team and that the Camry met your needs. We appreciate your feedback and hope to see you again. - Lisa
Well I never feel like it's a hassle when coming off the bypass.:)Although I did have a tiny hiccup it wasn't nothing Mr. Ryan couldn't and wouldn't fix for me. It was a joy,& thanks for being great and showing wonderful customer service and support.
Thank you for your kind words. We're glad to hear that Ryan was able to assist you and make your experience enjoyable. - Lisa
From start to finish everything was great & smooth sailing! In particular, Andrew & Shane were awesome 😊. It was the best experience I've ever had with using a rental car! Thank you so much!
Thank you for sharing your positive experience, Christina. We're thrilled to hear that Andrew and Shane made your rental process so enjoyable. We hope to see you again. - Lisa
Jose is the best! His professionalism and radiating optimism made my experience the best I've ever had renting a car. I will definitely return just for him!
Thank you for your kind words, Madeline. We're thrilled to hear that Jose made such a positive impact on your rental experience. We look forward to seeing you again. - Lisa
The staff was very kind and knowledgeable. They assisted me with getting the car situated and answered all of my questions. Definitely would use them again.
Thank you for your kind words, Rebecca. We're glad to hear our team made your experience smooth and informative. We look forward to assisting you again in the future. - Lisa
Amazing store, manager Ashley is awesome, very attentive and true professional. Organized Pick up and drop off too. The car was great too! Super service!
Thank you for sharing your positive experience, Dmitrii. We're glad to hear that Ashley provided excellent service and that you enjoyed the car. - Lisa
Grant's pass location people are very disrespectful and have had me in tears more than once i will never do business with this Grant's pass location ever again i advise nobody else to either
We're listening and would like to know more, Tabitha. At your convenience, please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, any reservation or rental agreement numbers and the details. Thank you. – Lisa
Friendly and accommodating. They didn't have the type of vehicle I requested on the lot so they had someone bring one from an hour away. The car was clean, relatively new, and worked perfectly.
Thank you for your kind words, Sarah. We're glad to hear you had a great experience and that we could meet your vehicle needs. Your feedback means a lot to us. - Lisa
From landing, checked in online to skip the queue.
Arrived at the Enterprise Garage and in 1 minute I had a fleet of cars within my selection to pick from.
Exploring Miami, FL began!
Thank you, Richard, for your positive feedback. We're glad to hear you had a smooth experience and enjoyed our vehicle selection. We hope you had a great time exploring. - Lisa
My recent Enterprise rental couldn't have been easier. Even with a one hour delay that had me arrive at 10:00 PM. I was in and out in five minutes since I had registered online earlier in the day.
Thank you for sharing your experience, Maria. We're glad to hear that your rental process was smooth and efficient. We hope to see you again. - Lisa
The car was clean and met my needs and the manager gave a thorough orientation to that specific model. She was professional but very personable as well.
Thank you for your kind words, Dorothy. We're glad to hear the car met your needs and that our team provided a great experience. Your feedback is appreciated. - Lisa
Received great, friendly and most of all professional service from the Crain Hwy, Waldorf MD location. I would choose this specific rental car location to rent my next vehicle.
Thank you for your kind words. We're glad to hear you had a positive experience with our Crain Hwy team. We look forward to welcoming you back for your next rental. - Lisa
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- St. Louis, MO, United States
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Company Representative
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you, Sean, for your thoughtful review. We're thrilled to hear about your positive experience and the dedication of our team, especially Chris. Our goal is to ensure every detail is taken care of, and it's great to know we achieved that for you. Safe travels ahead. - Lisa