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Enjoy fast and easy car rental bookings from Enterprise Rent-A-Car at one of our 7,200 branches in cities, airports and neighborhoods near you.
Enterprise Rent-A-Car Reviews Summary
The company enjoys a strong reputation for exceptional customer service, with numerous reviews praising the professionalism, friendliness, and efficiency of the staff across various locations. Customers consistently highlight the smooth rental process and the quality of the vehicles. However, some concerns arise regarding staff training on company policies, leading to occasional issues like unauthorized charges and vehicle maintenance oversights. Overall, while the majority of feedback reflects high satisfaction and a willingness to recommend the service, addressing training and communication gaps could further enhance the customer experience.
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I love my experience with Enterprise. The rentals are hassle free and the experience is great. The customer service at the location I go is top notch. Great place to get your rental car.
Dan and his associates at the Dixie Highway location in Clarkston, MI really are a good group and truly care about their customer service being top tier. Everything was handled very well and efficient. I will return if the need pops up again.
The staff is always extremely efficient and expectations are explained clearly. The vehicles have always been exactly what I'd expected them to be.
Thank you, Amy, for your lovely feedback and for highlighting our team’s efficiency and clear communication. We’re delighted to consistently meet your expectations with our vehicles and look forward to providing you with the same excellent service on your next visit. - Lisa
Everyone was so upbeat and pleasant to everyone, even those struggling with language issues or financial challenges ncerns in front of me.
Car was nice and clean.
Thank you, Karen, for highlighting the welcoming and supportive atmosphere you experienced. We’re delighted our team made such a positive impression. - Lisa
Excellent customer service. Agent Katy was attentive and professional and ensured that the entire rental experience was positive, Five Star employee. Local pickup and drop off was a big help!
Hi Erik, thank you so much for your kind words. We’re thrilled to hear that Katy made your experience seamless and that our pick-up and drop-off’ service added extra value. We hope to see you again. - Lisa
Even though it was a very busy location, I never felt like I was a bother to the employees working at the location. I definitely got the feeling that they appreciated my business and were genuinely happy to help. The car I had was a perfect match for me. I felt safe and was able to connect my phone easily with android auto.
Thanks for the fantastic review, D! We’re thrilled to hear that our team made you feel valued, even during a busy time. It’s great to know you loved your car and had a smooth experience. Safe travels! - Christina
Somerspoint enterprise is top notch. Sebastian made everything super easy and works with me with my insurance company. Definitely will use them again.
Thank you, Chris! We're thrilled to hear that Sebastian provided you with top-notch service and made the process easy for you. We appreciate your support and look forward to serving you again! - Christina
Staff was friendly and informative No muss No fuss. Deposit was returned swiftly and I really appreciated it. I've used Enterprise for years and will continue to do so
Thank you, Kimberley! We're thrilled to hear you had a great experience with our team. Your loyalty means a lot to us, and we look forward to serving you again in the future. Safe travels! - Christina
The management team has changed numerous times over my 10 years of using this location but the commitment to excellent team service has not! Always have had a great experience. Thank you for always making my experience the best.
Hi David, thank you for your continued loyalty and for recognizing the consistent dedication of our team. We're committed to maintaining this high standard and look forward to serving you for many more years to come. - Lisa
The team at enterprise was efficient very helpful. Truly want the extra mile! I had a bit of difficulty with the other drivers insure! To say the least, and I felt like the staff at enterprise was kind and truly and oasis in my whole car repair event. Can't say enough good things about y'all.
Thanks for your feedback, Barbara. We're glad to hear our team was able to assist you. Your positive experience means a lot to us, and we appreciate your kind words. - Lisa
I had a great experience with the Lehighton rental office and the rental associate Lorenzo. He was professional yet easy to talk to and he was consistent with maintaining communication with me. I had the rental for 3 weeks due to an accident despite the circumstances he made the whole experience very smooth and easy. Lorenzo also referred me to your car sales department in Wilkes-Barre where I ended up buying a car from Alex Burns, who was also a fantastic representation of customer service and attention to detail as well as follow-through in communication. I am very impressed by the whole experience and I'm very grateful for the both of them for making it that way.
Thank you for your wonderful feedback, Luisana. We're thrilled to hear that Lorenzo and Alex provided you with such a positive experience. Your satisfaction means a lot to us, and we're glad our team made a lasting impression. - Lisa
This Enterprise location on Pembroke Road is extremely helpful very courteous and very knowledgeable if you need to rent a car this is the place to go!
Thank you for the fantastic feedback, Dennis. We're glad to hear you found our team helpful and knowledgeable, and we appreciate your recommendation. - Lisa
I've been using enterprise rental for a few years and I'm very please with the service I get from all employees. Plus excellent cars too never had any issues.
Thank you, Helen, for your wonderful feedback. We're glad to hear you've had great experiences over the years and enjoy our vehicles. We appreciate your loyalty and look forward to seeing you again. - Lisa
The West Orange location is amazing. I have never had a problem. The staff has always being friendly and helpful. They have always been able to make the experience good even when I have had short wait times. They seem to work hard at keeping waits to a minimum. This location is my go-to for rentals. 👍🏻
Jenn, thank you for consistently choosing our West Orange location and for highlighting our friendly staff and their dedication to reducing wait times. We're committed to maintaining this high standard and look forward to making your future rentals just as seamless and enjoyable. -Christina
It was great, very friendly and helpful and did not make you wait for anything and did not rush you through the rental process.
Thank you for sharing your experience, Teresa. We're glad to hear you found our team friendly and efficient. - Lisa
It was okay. The drivers were cool. The site was slow to communicate with. The car was in good shape, but it smelled like marijuana if it sat in the sun, and they didn't have a car to exchange with during the time that I needed a car. The charges were fair. All-in-all, just okay.
Thank you for your feedback, Jeff. If you’d like to discuss this further, please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, rental information and the details. Thank you. - Lisa
The employees at the Flowood, MS are always extremely professional and helpful. They go above and beyond to make sure you're satisfied.
Hi Deetra, your kind words truly brighten our day. We’re committed to continuing that same level of care for every rental experience and can’t wait to assist you again. - Lisa
The experience with the Georgetown office was excellent. Especially the Staff
And the condition of the rented vehicle. I would def recommend and use this Office again as needed.
Thank you Charles for your great feedback. We're delighted our team and the vehicle condition exceeded your expectations and we appreciate your recommendation. - Lisa
My experience was wonderful. The young lady who served me was knowledgeable, courteous, punctual because my time was limited. She took the time to only do my paperwork, but introduce me to the car that I rented being an aged person I needed that assistant as she noticed it, she even hooked up my phone. I would go back there because of her.
Thank you for your wonderful feedback, Sadie. We're glad to hear you had a positive experience and that our representative made your visit enjoyable and was helpful. We look forward to welcoming you back. - Lisa
Picking up the car, the person at the desk in rapid city was wonderful, made sure we were happy. Dropping off the car, the young lady was so very nice. She was an absolute pleasure to deal with. The car we rented was perfect. Drove well. Got better gas mileage than our own car and was a joy to drive. Would do this again in a heartbeat
Thank you, Richard, for your fantastic feedback. We're thrilled to hear that both your pick-up and drop-off experiences were enjoyable and that the car exceeded your expectations. We look forward to welcoming you back for your next rental. - Lisa
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Kelsey, thank you for recognizing Dan and our entire team’s commitment to making your experience smooth and efficient. We're looking forward to welcoming you back whenever you need us again. - Lisa