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Enjoy fast and easy car rental bookings from Enterprise Rent-A-Car at one of our 7,200 branches in cities, airports and neighborhoods near you.
Enterprise Rent-A-Car Reviews Summary
The company enjoys a strong reputation for exceptional customer service, with numerous reviews praising the professionalism, friendliness, and efficiency of the staff across various locations. Customers consistently highlight the smooth rental process and the quality of the vehicles. However, some concerns arise regarding staff training on company policies, leading to occasional issues like unauthorized charges and vehicle maintenance oversights. Overall, while the majority of feedback reflects high satisfaction and a willingness to recommend the service, addressing training and communication gaps could further enhance the customer experience.
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Absolutely outstanding experience with Enterprise! The vehicle was spotless and well-maintained, making my trip comfortable and stress-free. The staff provided quick, friendly service and made the pick-up and drop-off process incredibly easy. I appreciated the focus on safety and cleanliness, and every step of the rental process was smooth. I highly recommend Enterprise and will happily choose them for my next rental!
Lurynn is definitely an asset to the Enterprise Team. She provided excellent and professional customer service while I visited the Two M Branch for my rental. She made me feel like family and left me with a positive imprint on my experience. I will always choose Enterprise for my car rental needs!
Thank you for the fantastic feedback, Gary. We're thrilled to hear that Lurynn made such a positive impact during your visit. It's great to know you'll choose us for your future car rental needs. - Lisa
Scott in Gardnerville, NV great guy, that goes above and beyond for me EVERY TIME I rent. Great deals through my Cotsco travel with Enterprise, If you're looking to rent a vehicle or Truck I always have great experience with this company! Thanks Enterprise
Thank you for the fantastic feedback, Charles. We're thrilled to hear that Scott consistently exceeds your expectations and that you've had great experiences with us. We appreciate your loyalty and look forward to your next rental. - Lisa
Car was great! I thought the in house insurance was a bit much but it was a choice not mandatory. I could've used my own insurance. The lady at the service desk was great, but the guy that called to schedule our pick up, seemed annoyed that he was having to work Thanksgiving Eve. Made the comment that I'm the reason he had to work. I'm also one of the reasons he has a job. 🤷 I don't hold this against the company. I just think he was aggravated because he had to work on the holiday. I might would be aggravating myself, but in his line of work, he probably needs to keep that to self.
Thank you for your feedback, Floyd. If you’d like to discuss this further, please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, rental information and the details. Thank you. – Lisa
It was so easy for us to rent the car. It drove very nicely without any problem, and the staff at the enterprise was so helpful and friendly! If we ever need a car again, this is where will come.
We appreciate your feedback, Madeline. It's great to hear that your experience was easy and that our team made a positive impact. We look forward to welcoming you back for your next rental. - Lisa
Cesar and Micaylah were amazing. Cesar went out of his way to help us find the right car. Above and beyond service. Highly recommended. Thank you guys!
Thank you, Muhammad, for sharing your experience. We're thrilled Cesar and Micaylah made your rental process smooth and enjoyable. - Lisa
The employees were friendly, knowledgeable and able to figure out what needed done to get a rental car for me while my vehicle was being serviced at the repair shop.
Thank you for your feedback, Darlene. We're glad to hear our team made the process easy and met your needs during your vehicle service. - Lisa
I have rented vehicles from this location for years. The rotating staff members are professional, friendly, and helpful. I am pleased every time I rent from the Hesperia location.
Thank you, Jennifer, for your continued trust in us. We're glad to hear that our team consistently meets your expectations. Your loyalty means a lot to us, and we look forward to assisting you on your next rental. - Lisa
Had an amazing experience with Enterprise Rent-A-Car. The service was fast, smooth, and genuinely welcoming. Makayla, the assistant manager, was outstanding—professional, patient, and made the whole process effortless. The car was clean, reliable, and exactly what I needed. Returning it was quick and hassle-free. Highly recommend this location, and huge shoutout to Makayla for the exceptional customer care.
Thank you for your fantastic feedback, Isaac. We're thrilled to hear that your experience was welcoming and efficient, and that Makayla made a positive impact. We appreciate your recommendation. - Lisa
Great experience? They were super helpful especially Anthony! The young lady at the front was also very helpful! Highly recommend for all your rental needs.
Thank you, Ali, for your fantastic feedback. We're thrilled to hear that Anthony and our team provided you with a helpful experience. Your recommendation means a lot to us,. - Lisa
The employees at Enterprise are very friendly and helpful. I had a great experience and I will definitely use Enterprise again.
Thank you for sharing your positive experience, Debbie. We're thrilled to hear that our team made a lasting impression. We look forward to seeing you again. - Lisa
Issac was amazing and very helpful at the Lapeer branch. Customer service representative I had spoken to first to set up my reservation missed some important information and had a hard time understanding me. First impression of the call center wasn't great but Issac was able to clear everything up for me and get me on my way!
Thank you for your feedback, Megan. We're glad to hear that Issac was able to assist you and clarify everything. Your experience matters to us. - Lisa
They was very friendly and helpful if I have to rent a car I would always come to enterprise and make sure I would tell everyone if they want to rent a vehicle go to enterprise they will get you what you need
Thanks for the wonderful feedback, Jennifer. We're glad to hear you had a positive experience and appreciate your recommendation. - Lisa
Enterprise rocks it again! Thanks to Galina and Winston! We continue to choose Enterprise because of their amazing customer service.
We appreciate your positive feedback, Suzanne. We're glad to hear that Galina and Winston made your experience memorable. Thank you for choosing us time and again. Your loyalty means a lot to us. - Lisa
The Perrine location is convenient and the employees are always friendly and courteous. As a frequent customer I won't rent with any other company unless I'm forced to.
We're glad you find our location convenient and appreciate the friendly service from our team. Your loyalty means a lot to us, and we're here whenever you need us. Thank you for choosing us, Tulio. - Lisa
My overall experience with Enterprise in Haverhill MA was great. Stephen W the Assistant Branch Manager was wonderful to deal with and super accommodating in my two weeks of rentals due to a car accident. I highly recommend using the Haverhill Enterprise location to rent a car.
Thank you so much, Tina, for sharing your experience. We're thrilled to hear Stephen made such a positive impact during your rental, and your recommendation means a lot to us. - Lisa
My insurance got me a rental after I was in an accident. I returned it a few days early and even cleaned the driver's side floor since it was a wet November. When I returned it, they said there was a hairline crack that expanded (their word) while I had the vehicle and demanded my insurance information. I would definitely think twice before renting with Enterprise in case they want to use your insurance to cover random vehicle issues.
Thank you for your feedback, Joseph. If you’d like to discuss this further, please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, rental information and the details. Thank you. – Lisa
My experience with Enterprise far exceeded my expectations. The decision to rent from Enterprise was pre-chosen, and funded, by the Toyota dealership. But, with such a positive experience, going forward, I will only seek one rental company, and that's Enterprise. Thank you for a wonderful experience!
Thank you, Eddie, for sharing such kind words about your experience. It's rewarding to know we could exceed your expectations. - Lisa
Muy buena experiencia gracias x su atención muy buen servicio en todo
Thank you so much, Juan, for sharing your positive experience and kind words about our service. - Lisa
The team at Blue Island was courteous and professional. From picking the car up to dropping it off they made it quick and easy.
Thank you so much for your kind words, Mark. We’re delighted to hear that the pick-up and return went smoothly and to your satisfaction. Your feedback motivates us. - Lisa
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi John, thank you for sharing such thoughtful feedback. We're glad that your rental experience was comfortable and straightforward, and that our team’s efforts made a difference. We look forward to seeing you again. - Lisa