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Enjoy fast and easy car rental bookings from Enterprise Rent-A-Car at one of our 7,200 branches in cities, airports and neighborhoods near you.
Enterprise Rent-A-Car Reviews Summary
The company enjoys a strong reputation for exceptional customer service, with numerous reviews praising the professionalism, friendliness, and efficiency of the staff across various locations. Customers consistently highlight the smooth rental process and the quality of the vehicles. However, some concerns arise regarding staff training on company policies, leading to occasional issues like unauthorized charges and vehicle maintenance oversights. Overall, while the majority of feedback reflects high satisfaction and a willingness to recommend the service, addressing training and communication gaps could further enhance the customer experience.
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Wow! Excellent customer service. People are friendly and helpful at each location and on the phone. What could have been a stressful situation was quickly resolved and we got on our way despite missing a flight!
I always use Enterprise
Extremely helpful, and on two different occasions, got me what I had asked for. Not only that, they even picked me up and dropped me off at the dealership both times. A great group of people at the Enterprise Rental in New Philadelphia, Ohio! Thank you for all your help guys!
My employee rep RJ Bryant was fantastic. He was extremely patient, polite and knowledgeable. He definitely made my rental experience enjoyable and easy. The Phillips Hwy location in Jax was great to deal with and the employees there work well together. I'll definitely be back again!
Thank you, Mike, for sharing such wonderful feedback about your experience with RJ and our team. We're thrilled to hear they made everything smooth and enjoyable for you, and we can’t wait to welcome you back. - Lisa
The Chevy Malibu had a terrible smell. It seems like it was smoked in it before. This is the second time i get a Malibu from this location and it smells bad. I travel for work and I have rented 4 times from here since December and the other vehicles I had (Kona snd Kicks) did not smell at all. The vehicle needs to be professionally cleaned or removed from service. I will be irate if I get this vehicle again.
Hi Wilfredo. We recognize how disappointing it is to receive rental vehicles that are not in the condition you expected. We would like to speak with you further. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, rental information and the details. Thank you. – Lisa
I got there 10 minutes after their closing time but they took the time to help me out. They were very helpful and understanding and I appreciate their help.
Hi Ron, thank you so much for sharing your experience. It means a lot to hear that the team was able to assist you, as we strive to go the extra mile. - Lisa
No estaba el coche reservado en el lugar y la hora acordada.
El depósito estaba casi vacío.
No me devolvieron el importe por haber entregado el depósito con más de la mitad de su capacidad
Thank you for your review, Ricardo. Please be assured it is never our intent to inconvenience our customers, as we strive to provide the best possible services. We'd like to pass your information along to someone who can best address your concern. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, rental information and the details. Thank you. – Christina
I had to rent a car due to my car needing to be fixed. Enterprise in Bordentown was terrific! They were very quick to pick me up from the Autobody shop and return me when I brought the rental back! Brendan we very kind!
We appreciate your positive feedback, Barbara. It's great to hear that you had a quick and efficient experience with us, and we'll be sure to pass along your compliments to Brendan. Thank you for choosing us. - Lisa
Pleasant, courteous staff and a great environment. The staff was enthusiastic about meeting my needs. Thank you for exemplifying great service.
Thank you for your positive feedback, Erica. We're glad to hear that our team made your experience enjoyable and met your needs. Your satisfaction is important to us. - Lisa
Best customer service I've ever had with a rental car company. Will definitely recommend this particular location and rent from here in the future.
Hi Mike, thank you so much for sharing your fantastic experience. We're thrilled to hear our team made such a positive impression and can’t wait to assist you during your next rental. - Lisa
The staff are always friendly and helpful. The check in and out experience was quick. The car selection is somewhat limited, but the vehicles are nice and well maintained.
Thank you for your kind words, Eric. We're glad our team make your experiences smooth and enjoyable, and we appreciate your feedback on the vehicle selection. We look forward to seeing you again. - Lisa
Lo mejor de lo mejor mil gracias les doy un 10 de 10 sigan así
Thank you, Junior! We're thrilled to hear you had such a great experience and appreciate your kind words. We're committed to providing the best service possible. Looking forward to seeing you again! - Christina
Quick service. Treats customer with respect. Honest with customer about car availability in case of severe weather related increase in rentals.
Thank you for your fantastic feedback, Bala! We're thrilled to hear you had a positive experience with our quick service and transparency. We strive to treat every customer with respect and honesty. Your support means a lot to us! - Christina
Brandon was awesome! Got us what we needed for a very fair price. Bailed me out when the other company (yellow) was out of cars and could not fill my reservation.
Thank you, Jason! We're thrilled to hear that Brandon provided you with excellent service and helped you find what you needed. We appreciate your feedback and look forward to assisting you again in the future! - Christina
Upon arrival, the line at the reservation counter was extremely long, but watching Alex (at the MGM Airport location), the service agent, was impressive. He treated every customer with respect, professionalism, and genuine kindness. Even when someone became frustrated, he never wavered. He was detail-oriented, knowledgeable, and calm throughout.
Upon my return, the two team members assisting me—were just as pleasant and professional as Alex. It was clear this level of service is the standard, not the exception. As someone who travels frequently for work, this is an experience I won't forget. Thank you.
Thank you, Jason, for sharing your wonderful experience! We're thrilled to hear about Alex and our team's commitment to exceptional service. Your feedback motivates us to maintain these high standards. Safe travels, and we look forward to seeing you again soon! - Christina
It was a very smooth experience. The staff were really friendly and helpful. It was really easy to pick up and return the vehicle as well.
Thank you, Jing! We're thrilled to hear you had such a smooth experience with our friendly staff. We strive to make the vehicle pick-up and return as easy as possible. We appreciate your feedback! - Christina
The worst experience ever. Brickell location called me 15'min before my pick up hours for tell me they don't have my car and they can not honor me.
They send me to the airport location, told me the will give me the car I had booked. Was a layer. No one there know about my situation and they didn't had any of full size SUV. This was my reservation places on the 21st December and the reservation was on the 9th January. Ridiculous everything.
Also I had to pay for the Uber by myself.
Customer service left me alone all
The time. I called 5 times between 3 days and they always said, supervisor will contact you soon.
I will not take anymore a car from enterprise
Hi Moira, we would like to look into this further but need some more information. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, your reservation or rental agreement number and the details of your experience. Thanks. – Christina
Was very easy. They dealt with all the insurance people and made my part very easy. They even picked me up at the repair shop
Thank you for sharing your experience, Evelyn. We’re glad to hear everything went well and that we could make the process easier for you. - Lisa
The branch manager Kaitlin always calls to make sure the trip is going good. Always friendly courteous and professional. The staff she has is always helpful.
Thank you for your wonderful feedback, Waverly. We're glad to hear that Kaitlin and the team have made your experiences enjoyable and professional. Your satisfaction is our priority, and we look forward to seeing you again. - Lisa
Reserved a car at Jackson Ohio Enterprise a week in advance for pickup at 10:00 the following Tuesday. I showed up 45 minutes early. The "manager" Ethan said my reservation was for 10:00 and my rental was not ready. No apology and very arrogant. I cam back a little after 10:00, Ethan, again stated no cars were available, again with no apology. My wife who was dropping me off to pick up the rental went in and asked Ethan why they did not call customers who had reservations to notify them not to waste a trip and time he stated that he did call me. She came out and got my phone and showed him all my calls for that morning. No calls from Enterprise. Ethan lied. When called out he said he "mis-spoke" Again, incompetent management that does not have professional courtesy to own up nor apologize and LIE. Enterprise says they care about customers and are a family business, another false statement. I called customer service IN INDIA or other country where you can barely understand them. She tried to take care of the issue by saying she could find another location. I know all the locations near me and the closest one is 40 minutes one way. She filled out a"ticket confirmation number and said someone from Enterprise customer service would call me. Four days later and no call. Enterprise is a typical all about the money company with no ethics that does NOT care about their customers. I will be switching to another rental company.
We’re disappointed to hear our rental branch was unable to assist with your rental needs, Andy. Our offices try to plan accordingly but sometimes events outside of their control can lead to a situation where there are no vehicles immediately available. We would like to address this with you. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your reservation number and contact information. Thank you. – Lisa
Very professional and helpful staff. Seamless rental processing from start to finish. Reasonably well-maintained fleet of vehicles.
Mani, thank you for highlighting the attention and efficiency of our team. We're thrilled your experience was smooth and enjoyable, and we look forward to helping with any future rentals. Safe travels. -Christina
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you, Tom! We're thrilled to hear you had such a positive experience with our team. Providing excellent service is our priority, and we're glad we could assist you. Your kind words mean a lot to us! - Christina