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Enjoy fast and easy car rental bookings from Enterprise Rent-A-Car at one of our 7,200 branches in cities, airports and neighborhoods near you.
Enterprise Rent-A-Car Reviews Summary
The company enjoys a strong reputation for exceptional customer service, with numerous reviews praising the professionalism, friendliness, and efficiency of the staff across various locations. Customers consistently highlight the smooth rental process and the quality of the vehicles. However, some concerns arise regarding staff training on company policies, leading to occasional issues like unauthorized charges and vehicle maintenance oversights. Overall, while the majority of feedback reflects high satisfaction and a willingness to recommend the service, addressing training and communication gaps could further enhance the customer experience.
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The communication was great. They got me into the perfect vehicle to satisfy my needs. The process was simple. Overall a very pleasant experience.
Satisfecho por el alquiler de vehículo nuevo Y excelente atención..
Last minute rental. Having been to this particular Enterprise before, I knew it would be an easy, fast and reliable experience and I was not disappointed. As the always do, they made the process a breeze and I was In and out in no time. The friendly, knowledgeable staff always make renting from Enterprise the best it can be.
This location has very friendly staff and they were quick and efficient during the rental process. I would definitely rent a car here again.
Location is perfect for me. I work a block away. Josh and Ms. K are awesome. They go above and beyond to help you! 5 stars to this location
Thank you so much for your kind words and five-star review. Josh and Ms. K are truly dedicated, and I’m thrilled their efforts made your experience outstanding. We appreciate your support! -Christina
It was a great experience. It really was. I was kind of fearful, but the guy really encouraged me. I'm 72 years old and he made me feel like I was 40 cause I could understand what he was saying
Thank you so much, Willie, for sharing your experience and kind words. We're thrilled to hear our team helped you feel confident and comfortable—your encouragement means a lot to us, and we look forward to serving you again soon. -Christina
Don't go above and beyond for their customers! Called multiple times for a smaller car and was told we will have some on about an hour and never got a call back! Then was promised free upgrade for future use and extra points NOTHING WAS GIVEN!
Thank you for your review, Emily. If you can provide a few more details, we’d be happy to look into this further for you. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be prepared to provide your contact information, your reservation or rental agreement number and the details. Thanks. – Christina
My rental with enterprise was due to a car accident. My car was in the body shop for almost one month. I never had to pick up the phone file any paperwork with any of the insurance companies it was all done by your staff. Very very impressed. Will rent again.
Thank you for sharing your experience, Carole. We're thrilled to hear our team could make a challenging situation easier for you, and we look forward to serving you again in the future. Your trust means a lot to us! -Christina
After losing my car, I was extremely stressed. So, I visited Enterprise in Hawthorn, and Manny was the person who helped me. He patiently answered all my questions and made me realize that it's perfectly okay to rent a car. He explained the process in great detail. I would definitely recommend Manny to my friends and family.
Linda, thank you for sharing your experience—your kind words mean a lot to us. We're really glad Manny’s patience and detailed guidance helped ease your stress during a difficult time. Your recommendation is truly appreciated and inspires us. -Christina
Great customer service at the Forest Hills Enterprise. Great little economy vehicle that went hundreds of miles to the tank. Not a long wait. Very comfortable and easy. Super polite and attentive staff.
Hi Claire, thank you so much for your wonderful review! We're thrilled to hear our team provided great service and that the car exceeded your expectations. We look forward to welcoming you back on your next trip! -Christina
I have rented numerous times from the Marlton location. Every single time, they have done a fantastic job in taking care of me. This most recent rental was a last minute emergency rental after having a horrific experience with another rental company and cancelling (will never use them again). I immediately called the Marlton Enterprise and was able to pick up a car within the hour. Everyone there is freindly and provide top-notch service with a smile. Keep up the great work Marlton!
Abimael, thank you for trusting us repeatedly and for sharing such kind words about your experiences—we’re truly glad to be there for you when you need us most. -Christina
The service was fast, and the employees were friendly. I would definitely recommend using Enterprise. Thank you and have a wonderful day.
Jeffrey, thank you for highlighting the ease of your experience and our team's friendliness. We look forward to helping you again. Wishing you a wonderful day as well! -Christina
Sierra was great, vehicle was good quality, no extra charges. They could use faster computers to help speed up the process to go along with the great customer service.
Thank you, Danielle, for your kind words about Sierra and the vehicle quality. We appreciate your helpful feedback. We look forward to serving you again soon! -Christina
Efficient and convenient for me - Enterprize. I was urged to remind the dealership about my insurance policy and to let them know I might need it longer than it was allowing for the repair to be done - but imagine my surprise when early in the 3rd rental day, the repair task was completed! I was grateful for that!
Hi Gloria, thank you so much for sharing your experience! We're delighted to hear that everything went smoothly. Your kind words mean a lot to us, and we look forward to serving you again in the future! -Christina
I obtained a rental at the Woodbridge VA location due to a collision incident with my car and the process was seamless. I was in a rental within minutes! During the weeks with the rental, anytime I called to ask
Questions about extending the car due to my insurance claim the employees were always professional and provided excellent customer service. Viviana Pazos and her team are top notch!
Thank you, Sandra, for sharing your positive experience at our Woodbridge location. We're delighted Viviana and the team provided seamless service. Your feedback motivates us to keep delivering top-notch support to all our customers. -Christina
Tanu is Awesome, Professional and Friendly. She goes above and beyond to accommodate customers. She helped in making my experience Great and yes, I will use Enterprise again.
Thank you, Kim! We're thrilled to hear about your positive experience with Tanu. Our team strives to provide exceptional service, and it's great to know Tanu made a lasting impression. We look forward to serving you again soon! - Christina
Excellent service, good reliable clean vehicle. I did not like the return service options, only needed 3 days, had to pay for 4 due to the discontinued after hours drop off.
Thank you for sharing your experience, Allen. We’re glad you appreciated the service and condition of the vehicle. We look forward to providing an even smoother rental with you in the future. -Christina
I was told one price by corporate enterprise and then another price when I got to the actual location, causing me to have to re-schedule the rental for this day and miss a day of work. The Enterprise location was exceptional. Manager is 💯. That location is always great. Good people, good service, good cars. Straightforward and no games.
Enterprise corporate that took my reservation for the previous day... gave me a deposit price way shorter than what it was actually, told me I could pay in cash and THIS LOCATION DOES NOT TAKE CASH, so maybe they can read that... you also have to pay for your deposit and total rental cost upfront, which they (E. CO.) told me I could pay the deposit and schedule payment for the rental as well with my card [FALSE]. You have to pay for all of it on 1 card, in your name. No charging multiple cards for your rental.
So... Enterprise local location... freaking amazing.
Enterprise Corporate... study your own policies and try not to $#*! me next time... you cost me hundreds in lost wages for that 1 day. Thank you. Ok. Bye.
Thank you for your feedback, Wylie. If you’d like to discuss your experience further, please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, rental information and the details. Thank you. – Lisa
After having a reservation for a couple months, they didn't have what I reserved. Then it was like I was in between a fight between two locations. I understand systems go down, but if the system is down how do you tell a customer that all the autos in the lot are reserved, so why was my reservation not saved?
Hi Adele, we would like to know more about your experience. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide the rental locations, reservation number and your contact information. Thank you. – Lisa
The guys at this establishment were extremely helpful, knowledgeable, polite, and made each customer feel as if they were the only one. Joe and crew are great assets to this company.
K, thank you so much for your kind words and for highlighting how Joe and the team made your experience special. We are truly grateful for your thoughtful feedback and look forward to serving you again soon! – Isabella
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you so much for your kind words, Leanne! We're thrilled to hear our team made your rental experience quick, efficient, and friendly. We look forward to welcoming you back. -Christina