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Enjoy fast and easy car rental bookings from Enterprise Rent-A-Car at one of our 7,200 branches in cities, airports and neighborhoods near you.
Enterprise Rent-A-Car Reviews Summary
The company enjoys a strong reputation for exceptional customer service, with numerous reviews praising the professionalism, friendliness, and efficiency of the staff across various locations. Customers consistently highlight the smooth rental process and the quality of the vehicles. However, some concerns arise regarding staff training on company policies, leading to occasional issues like unauthorized charges and vehicle maintenance oversights. Overall, while the majority of feedback reflects high satisfaction and a willingness to recommend the service, addressing training and communication gaps could further enhance the customer experience.
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Easy on line choosing car
Availability on autos great
Line at airport was long. Very busy holiday
Car was perfect for what I needed
Car drop off at another enterprise
Location was outstanding.
I had a great experience with Enterprise! They clearly communicated with me throughout the whole process and the vehicle I rented was perfect for my needs.
Enterprise store employee deceptively led me to believe that I would have a vehicle ready when I arrived at the store. I ended up wasting the majority of my day waiting on Enterprise to provide a vehicle I was told I would have that morning. Enterprise also deceptively leads customers to believe that a reservation confirmation is a confirmation of a vehicle being ready upon arrival. These are very poor customer service practices and has destroyed my confidence in Enterprise to be dependable when needed.
We went into the business 3 days prior to renting the vehicle and was told by a not so friendly guy they had nothing available. 2 hours later I went on line and reserved a vehicle from this location. Picked the car up and it was filthy dirty inside and out. The windows had dried soap on the outside and inside had a thick film had to take it to a car wash myself to clean it just to see to drive.
Pésima, no recomiendo, me cobraron a mí los 10 días de la aseguranza del carro cuando sólo lleva autoricen y pagué cuatro días de 10 días que lastimosamente tuve que usar el carro porque el mío aún no estaba reparado. Me parece Nudito que hayan cobrado un valor de mi tarjeta de crédito, sin mi autorización.
Nice vehicle, good service. The vehicle did not have EZ Pass which inconvenienced our travel and will end up paying double tolls where no cash lane was available. A terrible business model!
Everything was great The representatives were polite knowledgeable and friendly. I would definitely refer others to rent from this Enterprise
Thank you so much, Judy, for your kind words and recommendation. We're thrilled to hear our team made your experience enjoyable and friendly. We look forward to serving you again on your future travels! -Christina
The staff were accommodating, professional, and friendly. I only use Enterprise for my rental car needs. I highly recommend them.
Thank you for your fantastic review, Chandra! We're thrilled to hear that our staff made your experience enjoyable. Your recommendation means a lot to us, and we look forward to serving you again in the future! - Christina
The employees at the Burlington location are fast, efficient, knowledgeable and very pleasant. The car was also spotless and beautiful!
Thank you for your fantastic feedback, H.! We're thrilled to hear that our team provided you with quick and friendly service. It's great to know you loved the car too. We appreciate your support! - Christina
We had an accident 500 miles from home and had to rent a car to get home. Enterprise had a car that was clean and ready to go. The rental process was explained so that we understood everything and from start to finish was a great experience!
Thank you for sharing your experience, Ritch. We're glad to hear that everything went well and that the car met your expectations. - Lisa
Renting from Enterprise was a great experience. The price was very affordable and the vehicle was nice and clean. Dud not experience any issues whatsoever with my rental.
Thank you for sharing your experience, Hugo. We're glad to hear you found our rates affordable and the vehicle to your liking. We hope to see you again. - Lisa
I have rented the 12 passenger van several times in the past few years from the location on Route 50 in Ballston Spa. Any staff member I interacted with was always helpful, professional and eager to make my whole experience an enjoyable one. My friends and I have never had a bad experience with these vehicles. Top notch experience all around!
Hi Beth, thank you for renting with us time and again and sharing such kind words about our team and vehicles. It means a lot to hear we've consistently made your trips smooth and enjoyable. We hope to see you again. - Lisa
Enterprise was very easy to work with once I got my car. Only small inconvenience was having to wait a couple days to get an appointment to get a car.
Thank you so much for your kind words and patience, Becca. We're delighted to hear the process went smoothly, and we appreciate you choosing us. - Lisa
The communication was great. They got me into the perfect vehicle to satisfy my needs. The process was simple. Overall a very pleasant experience.
Thank you, Dustin, for your positive feedback. We're glad to hear that you found the communication effective and that the vehicle met your needs. We appreciate your business. - Lisa
Satisfecho por el alquiler de vehículo nuevo Y excelente atención..
Thank you for your feedback, Wilmer. We're glad to hear you had a great experience. Your satisfaction is our priority. - Lisa
Last minute rental. Having been to this particular Enterprise before, I knew it would be an easy, fast and reliable experience and I was not disappointed. As the always do, they made the process a breeze and I was In and out in no time. The friendly, knowledgeable staff always make renting from Enterprise the best it can be.
Thank you, Mark, for your fantastic feedback. We're glad to hear that your experience was easy and efficient, as we always aim for. Our team appreciates your recognition of their efforts and we look forward to seeing you again. - Lisa
This location has very friendly staff and they were quick and efficient during the rental process. I would definitely rent a car here again.
Thank you so much for your kind words, Leanne! We're thrilled to hear our team made your rental experience quick, efficient, and friendly. We look forward to welcoming you back. -Christina
Location is perfect for me. I work a block away. Josh and Ms. K are awesome. They go above and beyond to help you! 5 stars to this location
Thank you so much for your kind words and five-star review. Josh and Ms. K are truly dedicated, and I’m thrilled their efforts made your experience outstanding. We appreciate your support! -Christina
It was a great experience. It really was. I was kind of fearful, but the guy really encouraged me. I'm 72 years old and he made me feel like I was 40 cause I could understand what he was saying
Thank you so much, Willie, for sharing your experience and kind words. We're thrilled to hear our team helped you feel confident and comfortable—your encouragement means a lot to us, and we look forward to serving you again soon. -Christina
Don't go above and beyond for their customers! Called multiple times for a smaller car and was told we will have some on about an hour and never got a call back! Then was promised free upgrade for future use and extra points NOTHING WAS GIVEN!
Thank you for your review, Emily. If you can provide a few more details, we’d be happy to look into this further for you. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be prepared to provide your contact information, your reservation or rental agreement number and the details. Thanks. – Christina
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for sharing your feedback, Joanne. We’re glad to hear you appreciated the vehicle and service, your notes help us improve and better support you on future rentals. Safe travels. -Christina