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Enjoy fast and easy car rental bookings from Enterprise Rent-A-Car at one of our 7,200 branches in cities, airports and neighborhoods near you.
Enterprise Rent-A-Car Reviews Summary
The company enjoys a strong reputation for exceptional customer service, with numerous reviews praising the professionalism, friendliness, and efficiency of the staff across various locations. Customers consistently highlight the smooth rental process and the quality of the vehicles. However, some concerns arise regarding staff training on company policies, leading to occasional issues like unauthorized charges and vehicle maintenance oversights. Overall, while the majority of feedback reflects high satisfaction and a willingness to recommend the service, addressing training and communication gaps could further enhance the customer experience.
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My insurance company arranged for a rental car with Enterprise while my vehicle was in the body shop. An Enterprise driver was there at the shop once I checked my car in. The ease of picking up my car, online reservation, communication, friendliness and professionalism of the team members, availability of vehicles, peace of mind makes the experience pleasant and stress free. Whether I need a car for out-of-town travel or while my daily car is getting repairs, I always choose Enterprise.
I frequently rent a car for work purposes from the Abilene S. Clack location, and the customer service is consistently outstanding! They are always polite, prompt, and helpful every time I visit.
Great staff to work with and nice car to drive. While renting the car they keep in touch to make sure you have a great experience.
Reservation doesn't mean your all set had to wait 2 days for my "Reservation to be valid due to lack of vehicles available. Staff was quick to get me in and out loved that. Left a booster when I dropped off and didn't get a call about it luckily I remembered and came back to find it tagged for lost and found
We certainly understand the inconvenience that this may cause, Abraham. If you'd like to speak with us directly about this, please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, rental information and the details. Thank you. – Lisa
Everyone was kind and after my car I was supposed to get wasn't brought back they jumped hoops to make it right and gave ma something even better
Thank you for your feedback, Linda. If you’d like to discuss your experience further, please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, rental information and the details. Thank you. – Lisa
I was scheduled to pick up a dodge durango for a 1 way trip from Mechanicsburg Pa to Miami Fl. The car I was supposed to use was not returned on time by the previous renter. The manager, Rheeana, upgraded me to a Chrysler Pacifica, no additional charge. I drove the Pacifica 1,200 miles in a day and a half. It was a great road car. Thanks to Rheeana we had a great trip
We appreciate your feedback, and we're glad to hear Rheeana could provide an upgrade and that the Chrysler Pacifica made your trip enjoyable. Thank you for choosing us. - Lisa
Fantastic experience! The staff make it super fast and easy to pick up and drop off your car, as long as you do checki in through the app which is super fast and easy as well!
Hi Samuel, it's wonderful to hear your experience was fast, easy, convenient from start to finish, and that our team and app made your rental hassle-free. - Lisa
Zion was wonderful! They all were! I had to get a rental for insurance reasons and I was very specific on what I expected in a vehicle. They promised I would be in a vehicle I would love and they delivered on that! Their camaraderie was amazing and my husband and I will be choosing the Sioux Falls location over and over again without question!
Hi Kayla, thank you so much for your fantastic review. We're glad to hear that Zion and the team made sure you and your husband felt supported and you were happy with the vehicle. We look forward to welcoming you back. - Lisa
Great customer service! John was amazing! The car was clean and delivered on time. John took time to make sure I understood some of the mechanics of the car. I'll definitely use Enterprise again!
Thank you for your feedback, Phyllis. We're thrilled to hear that John provided exceptional service and that you enjoyed the cleanliness and timely delivery of the vehicle. We look forward to welcoming you back for your next rental. - Lisa
Staff is awesome! I would highly recommend the s location. Absolutely no issues in picking up a vehicle of my choice, same experience upon returning.
Thank you for your wonderful feedback, Debra. We're thrilled to hear that you had a great experience with our team and that everything went well with the vehicle pick-up and return. Your recommendation means a lot to us. - Lisa
To me Enterprise is the number one place for car rental, they are always polite and friendly and helpful and I always leave satisfied
Thank you for your wonderful feedback, Anthony. We're glad to hear that you have positive experiences with our team. Your satisfaction is important to us, and we look forward to seeing you again. - Lisa
A deer hit my vehicle and I got a rental and while in enterprise car I was in another accident... Enterprise didn't hesitate to put me in another vehicle within one day. Thanks to Enterprise for there fast service!
We're glad to hear that you had a positive experience with us, Inez, and it's great to know we could get you into another vehicle quickly. Thank you for sharing your feedback. - Lisa
Everyone at the Lebanon PA enterprise were great! They were very kind and attentive to your needs. I will definitely recommend them to family and friends. Thank you again.
Thank you for your wonderful feedback, Christine. We’re thrilled to hear that you had such a positive experience with our team. Your recommendation means a lot to us. - Lisa
Pick up and drop off were quick and easy. The employees were helpful and kind. The car was perfect for my needs and I had a wonderful trip!
Thank you for your feedback, Charity. We’re glad to hear that your experience was quick and easy, and that the car met your needs. We hope to see you again. - Lisa
Our car was fine. The only things that could be improved:
1) We made an appointment to pick up the car, but it was not ready when we got there.
2) We asked for a Tahoe and got a Wagoner. It was just a little bigger than what we needed.
Overall things were fine.
Thank you for your feedback. If you’d like to discuss this further, please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, rental information and the details. Thank you. – Lisa
The guys were nice and totally helpful. Times got me down and my jeep was in the shop and I had to get my grandkids to school and back and they set me right up. I will never go anywhere else
Thank you for sharing your experience, Shana. We're glad to hear our team was able to assist you, and we look forward to helping you again in the future. - Lisa
Fantastic team at the Preston Smith airport! Staff and Manager are all very professional and friendly, will definitely pick Enterprise again.
Thank you for your wonderful feedback, Mark. We're glad to hear that our team made a positive impression. We look forward to welcoming you back for your next rental. - Lisa
Employees were great, but, no selection, only one car available to me, a horrible riding Toyota corolla, a lot of vehicles lined up on the back of the lot pulled out of service by a corporate Neanderthal, while your customers suffer, my expected rental time was about 3 weeks for an insurance claim, I returned the car right away with less than 50 miles on it, I repeat, Employees were great, corporate practices leave a lot to be desired.
Hi Walter, we would like to know more about your experience. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your rental agreement or reservation number and your contact information. Thank you. – Lisa
Needed a car while mine was being repaired after a rough car accident. No one hurt but I lost my ride for a month and 10 days. Enterprise has real people with patience and deal with insurance companies and the person needing the rental.
Thank you for sharing your experience, Yvonne. We're glad to hear our team was able to assist you. It’s important to us to help navigate the rental process. - Lisa
Harvey, has A1 customer service, super friendly and answered all our questions. We will be renting from his location, from now on. 5 star service.
Thank you for your fantastic feedback, Moni. We're thrilled to hear that Harvey made your experience enjoyable and informative. We look forward to seeing you again for your future rentals. - Lisa
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Janet, thank you for sharing your positive experience. We're thrilled to hear our team made a great impression and the car met your expectations. - Lisa