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Enjoy fast and easy car rental bookings from Enterprise Rent-A-Car at one of our 7,200 branches in cities, airports and neighborhoods near you.
Enterprise Rent-A-Car Reviews Summary
The company enjoys a strong reputation for exceptional customer service, with numerous reviews praising the professionalism, friendliness, and efficiency of the staff across various locations. Customers consistently highlight the smooth rental process and the quality of the vehicles. However, some concerns arise regarding staff training on company policies, leading to occasional issues like unauthorized charges and vehicle maintenance oversights. Overall, while the majority of feedback reflects high satisfaction and a willingness to recommend the service, addressing training and communication gaps could further enhance the customer experience.
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This was the very first time I had to rent a car. Overall I was satisfied with the people that took care of me for their service.
I needed a rental after a car accident, Star and the staff were exceptionally helpful throughout the whole process. They even checked on me after to make sure all was going well with the rental. The staff made the whole process easy and convenient.
Great pickup experience! Got to choose which vehicle I wanted. I went with the one with a heated steering wheel which was awesome! I did night drop-off and then received a call the next day to make sure everything was good. Love renting from Enterprise.
Everyone at the Clarkston location was very nice and accommodating towards me.
Dwight is always a great person to be around and helps me every time I need a ride.
The ease of making reservations here, with friendly customer service every time I rent from this location. Me and my family are very satisfied with this Enterprise.
Was greeted by Christian on day of pickup he was professional and courteous. At drop off was greeted by Troy and Christian in Shreveport. Even though upon arrival it was very busy, with no cars available, they remained calm and provided great customer service. I had a courtesy car following an insurance claim, and they were extremely polite and efficient. I wouldn't hesitate to use them again
Fast in and out friendly drop and take you when pickup time fast service handle all needs good prices lot of vehicles to choosec
I appreciated a late upgrade request to an AWD vehicle when I found out a snow storm was happening just when I planned to leave for my work trip. They even cleared the snow off my personal vehicle when I returned the rental to the store. Both times they went above and beyond helping me out.
Easy and the staff was great. I had an issue with the delivery of the car with empty tank and it was quickly dealt with satisfactory. I'll be back
Thanks for your feedback, Jay. We're glad to hear that you had a positive experience overall. We look forward to welcoming you back. - Lisa
When I picked up the rental in Duluth, Nick was so incredibly kind and helpful. I enjoyed chatting with him and he is very very knowledgable about the process and the company. It was such a nice change of pace to chat with someone who is so passionate about their work and taking care of anxious customers (like me!). The car was great and I felt comfortable driving it the 7 hour journey I had going back home. The drop-off went well too and I'm so lucky the few times enterprise has come to my rescue when I needed a way home or going somewhere!
Thank you so much for your kind words, Victoria. We're glad to hear Nick and the team made a difference, and we're proud to have helped make your journey smoother. We look forward to being here for you anytime you need us. - Lisa
From the 1st phone call to return of the vehicle very good customer service. Car came out wipedowned and warmed up. Gave me a ride to dealership after I returned car!
Hi Kathleen, thank you for sharing your kind words. We're thrilled to hear that every step, from your first call to returning the car, made your experience positive. We hope to see you again. - Lisa
Good service. As expected.
Will use the company again in the future.
Thank you very much.
Merry Christmas and Happy New Year!
Thank you for your kind words, Marian! We're thrilled to hear you had a great experience. Wishing you a Merry Christmas and a Happy New Year as well! We look forward to serving you again soon. - Christina
When the vehicle that we had chosen ended up feeling too small, we stopped into enterprise, and they worked with us and immediately got us into a bigger vehicle that fit our family perfectly. It made our vacation so much better, seriously thank you so much for your flexibility and willingness to help us
Thank you for your wonderful feedback, Laura! We're thrilled to hear that our team was able to accommodate your needs and enhance your vacation experience. Your satisfaction is our priority, and we appreciate you choosing us for your rental needs. Safe travels! - Christina
The rental car had some issues (smoked-in non-smoking car, filmy inside windshield, broken seat height adjustment.). In the end the manager did the right thing but it took some serious hoop-jumping to get there.
Thank you for your feedback, Michael. We're glad to hear the manager resolved the issues. Your comments are valuable as we strive to improve our services. We hope to provide a smoother experience in the future. - Christina
I had a fantastic experience renting a car with your company last week. The entire process, from booking online to dropping off the vehicle at the store, was seamless and efficient.Thank you.
Thank you so much for sharing your wonderful experience, Nina! We look forward to making your next rental just as seamless. -Christina
Enterprise has always been my go to for car rentals. I love the vehicle options and availability of vehicles. Their customer service at the counter and on the phone is the best.
Leida, thank you for your heartfelt thoughtful review and continued trust in us for your car rental needs. We're thrilled to hear our vehicle selection and customer service have consistently met your expectations. Safe travels. -Christina
Service was courteous and efficient, with all of my needs being met even before I requested assistance. I highly recommend Enterprise!
Thank you, Pam, for your kind words and high recommendation! We're thrilled to have anticipated your needs and look forward to serving you in the future. -Christina
Ordered SUV got a compact Honda Venu for a week rental. I preordered a month ahead of time. I could see getting a clown car if I had not pre booked my rental a month ahead of time.
We're listening and would like to know more, Susan. At your convenience, please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, reservation or rental agreement number and the details. Thank you. – Christina
Hi Curtis, thank you for sharing your uplifting words about our team. - Lisa
Absolutely outstanding experience with Enterprise! The vehicle was spotless and well-maintained, making my trip comfortable and stress-free. The staff provided quick, friendly service and made the pick-up and drop-off process incredibly easy. I appreciated the focus on safety and cleanliness, and every step of the rental process was smooth. I highly recommend Enterprise and will happily choose them for my next rental!
Hi John, thank you for sharing such thoughtful feedback. We're glad that your rental experience was comfortable and straightforward, and that our team’s efforts made a difference. We look forward to seeing you again. - Lisa
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for your feedback, Dustin. We're glad to hear that we could assist you and ensure you had the right vehicle for the snowy conditions. Our team always strives to go the extra mile for our customers. We appreciate your kind words. - Lisa