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Enjoy fast and easy car rental bookings from Enterprise Rent-A-Car at one of our 7,200 branches in cities, airports and neighborhoods near you.
Enterprise Rent-A-Car Reviews Summary
The company enjoys a strong reputation for exceptional customer service, with numerous reviews praising the professionalism, friendliness, and efficiency of the staff across various locations. Customers consistently highlight the smooth rental process and the quality of the vehicles. However, some concerns arise regarding staff training on company policies, leading to occasional issues like unauthorized charges and vehicle maintenance oversights. Overall, while the majority of feedback reflects high satisfaction and a willingness to recommend the service, addressing training and communication gaps could further enhance the customer experience.
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The vehicles are in good condition and operate well; however, the customer service is unacceptable. There is no greeting upon entering the facility, and the overall environment feels unwelcoming. On more than one occasion, I have been met with a dismissive or rude tone when arriving for service.
I continue to use this location solely because of its convenience and proximity to my residence. Customer-facing staff should be retrained on basic professionalism, courtesy, and how to properly welcome clients. First impressions matter and directly impact the overall customer experience.
Truly kind and good people. They are often a busy branch, but will do whatever they can to assist you. Thank you, Grace, Ari and there is another really kind person there too who went above and beyond. Really appreciate you all..
Thank you for your wonderful feedback. We're glad to hear that our team, including Grace and Ari, make a positive impact during your visits. We appreciate your recognition of their efforts and look forward to your next experience. - Lisa
Very efficient kind customer service assistance. I observed your customer service team Being patient and kind with all of the customers. They're doing a great job at the Auburn CA location of Enterprise rental car
Thank you for your positive feedback, Tiffany. It's wonderful to hear that you experienced efficient service and noticed our team's patience. We take pride in delivering a great experience for all our customers, and we hope to see you again. - Lisa
Very helpful and accommodating in Vernon CT.Vehicle was very clean and in great operating condition. Drove it to very cold area that weekend and had no starting issues. 100% would rent again and refer others.
Thank you, Thomas, for your positive feedback. We’re glad to hear that your experience was great and that the vehicle met your needs, especially in challenging weather. We appreciate your recommendation and look forward to welcoming you back. - Lisa
I've been going here for years and renting was a breeze, but this time my rental was more of a hassle. I reserved a corolla or small car, the car was not available, the employees offered me a truck or van, I was driving 300+ miles i wanted a gas saver. I declined both so they offered me a small luxury car which ended up taking. I wasn't aware if there was a policy change but they asked for a insurance card when all the years ive gone they've never needed it, I was dropped off at the location so I didnt have it on me so I had to purchase insurance with them but when they called me the day before to confirm they didnt advise me to bring an insurance card but i know for next time.
Thank you for your feedback, Jessica. If you’d like to discuss this further, please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, rental information and the details. Thank you. – Lisa
When i went to the repair shop, someone called Enterprise and they sent a driver to pick me up. When my car was completed i brought back the rental and they had a driver bring me back to the repsir shop. The staff was friendly and very accommodating.
Thank you, Georgette, for sharing your experience. We're delighted to hear our team made the process smooth and convenient for you. - Lisa
My Nissan Rogue was clean and in excellent condition. Very easy company to work with, I'll definitely rent from Enterprise again in the future!
Thank you for your fantastic review, Chris! We’re thrilled to hear you enjoyed your experience and found your vehicle in excellent condition. We look forward to serving you again in the future! - Christina
Everything was great from beginning to end even when I had a problem I made a call to Customer Service and they were able to resolve it in less than 10 minutes. I would definitely use enterprise again.
Thank you for your fantastic feedback, Tyler! We're thrilled to hear that our team was able to assist you quickly and that you had a great experience overall. We look forward to serving you again in the future! - Christina
Great friendly professional customer service.The location is always clean, their vehicles are always clean and well maintained.
Thank you, Shantee! We're thrilled to hear you had a great experience with our friendly team and well-maintained vehicles. Your feedback means a lot to us! - Christina
Enterprise was especially accommodating to me during an extremely difficult weather situation. A representative in the national Enterprise office permitted me to return my rental car to a non Enterprise location allowing me to catch my airplane on schedule. I am very grateful for the gracious way Enterprise assisted me in that challenging situation.
Thank you, Harold! We're thrilled to hear that our team was able to assist you during such a challenging time. Your experience is what we strive for, and it's great to know we could help. Safe travels! - Christina
Top service, very friendly and accommodating. The Apex NC location always works with me and our family last minute travel needs.
Thank you, Robert! We're thrilled to hear you had a great experience with our team. We always strive to accommodate last-minute travel needs and appreciate your kind words. Safe travels! - Christina
Did not have car i reserved
Car they gave me was dirty
Nobody at the store cared or even offered a solution. Was supposed to contact me when the vehicle i reserved came in but never did
Hi Jim. We recognize how disappointing it is to receive a rental vehicle that is not in the condition you expected. We would like to speak with you further. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, rental information and the details. Thank you. – Christina
Ryan was so helpful at check-in and check-out! He was friendly and thorough in getting me oriented to the car (including helping me find the parking brake! And pointing out where to find the lever to open the gas tank - I silently thanked him the first time I stopped for gas!)
And I was happy to see him again at checkout. He even drove me back to Davis-Monthan when I told him I would be walking back in the rain. I really appreciated him going, literally, the extra mile for me. Thank you, Ryan! Thank you, Enterprise!
Thank you so much for sharing your wonderful experience with Ryan! We're thrilled to hear how his friendly and thoughtful care made your rental smooth and comfortable. Safe travels. -Christina
Damir was friendly, empathetic to my situation and listened to my requirements for a car. He did not attempt to put me into a car that was more than what I needed.
Thank you for your wonderful feedback, Aubrey! We're thrilled to hear that Damir provided you with such attentive service and helped you find the perfect car for your needs. We appreciate your support! - Christina
The entire process was fast and smooth and all the people at the branch or very friendly and accommodating. They greeted me when I walked in and made me welcome and valuable. Keep it up.
Thank you so much, D., for your kind words! We're thrilled to hear that the team made your experience fast, smooth, and welcoming. Looking forward to assisting you again on your next trip! -Christina
Nate, Francesca, and DJ, created a pleasant rewarding customer service and a pleasant environment. I was in and out, did a walk through, went over available options of protection services.
They went out their way to accommodate and kept in contact through my reservations with an exceptional beyond a rare customer service we receive on daily bases.
From the begining to the end of my journey of my rental with Enterprise and the team mentioned above exceeded without question. I'll give this location, experience, process, delivery, and interactions A+++
Thanks again Nate, Francesca, and DJ!
Thank you so much for sharing your experience, Thomas. We're thrilled that Nate, Francesca, and DJ could exceed your expectations and make the process seamless from start to finish. We hope to see you again. - Lisa
Easy peasy to rent. You can pre-order online. Staff are friendly, knowledgeable and courteous. Theyll answer all your questions if need be. These guys wotk fast to get you into your rental. Make dure you have the proper documents required to Rent. Not sure, call or email. They explain everything and make sure you understand. No more waiting around waiting. These guys are quick. They offer an variety of dependable new vehicles. Returns are simple. Olace keybin drop box. That's it. They will contact you.
Thank you for your detailed feedback, Donald. We’re glad to hear you had a quick and pleasant experience with our team and found the process straightforward. - Lisa
Lauren, the attendant who helped me outside that early in the morning was 100 percent completely helpful, kind, and professional. In such a large city and airport, I'm glad you all have a diamond in the rough there. Look forward to coming back next month!
We appreciate your feedback, Nick. It’s great to hear Lauren made your experience so positive. We look forward to welcoming you back next month. - Lisa
The employees were very Friendly and Professional. I was given a walk thru of the vehicle functions and the Vehicle was clean, new and well maintained. Very Good Experience.
Thank you, Paul, for your wonderful feedback. We're glad to hear that our team provided a great experience and that you appreciated the vehicle's condition. Your satisfaction is important to us. - Lisa
I had a great experience with Enterprise thanks to Jayla. She was incredibly kind knowledgeable and genuinely helpful throughout the entire process. She answered all of my questions clearly and made everything quick and stress free. Customer service like hers really makes a difference. Thank you Jayla!
Thank you for your wonderful feedback, Miya. We’re thrilled to hear that Jayla made your experience enjoyable and stress-free. Our team always strives to provide clear answers and exceptional service. - Lisa
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for your review, Cynthia. Customer service is of the utmost importance to us, and we would like to speak with you further about this. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, reservation or rental agreement numbers and the details. Thanks. – Lisa