On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Enjoy fast and easy car rental bookings from Enterprise Rent-A-Car at one of our 7,200 branches in cities, airports and neighborhoods near you.
Enterprise Rent-A-Car Reviews Summary
The company enjoys a strong reputation for exceptional customer service, with numerous reviews praising the professionalism, friendliness, and efficiency of the staff across various locations. Customers consistently highlight the smooth rental process and the quality of the vehicles. However, some concerns arise regarding staff training on company policies, leading to occasional issues like unauthorized charges and vehicle maintenance oversights. Overall, while the majority of feedback reflects high satisfaction and a willingness to recommend the service, addressing training and communication gaps could further enhance the customer experience.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Great team! Exceptional customer service and a great example of how to treat customers. I highly recommend Autumn and the entire team!
I came to enterprise right before closing and they were so kind and considerate. They got me into the vehicle of my choice even though it ran into closing. They deserve a bonus because they really came through for me at a difficult time. I had a reservation with another company and they told me at the last minute they had no cars. Enterprise staff really calmed my nerves because I was leaving that day. I give your staff an A+ thank you so much.
Hi Pamela, thank you for recognizing our team’s effort to assist you on short notice. It means a lot to know we helped make your situation easier, and we appreciate you taking the time to share your positive experience. - Lisa
They give me the car. I prefer.And I have been renting from them.Many times over the last year for a couple weeks or a month. My main happiness is I get a car. I'm very comfortable with driving which is very important.If you're in an area and you have to drive for work.And you're going far, and you need to be able to quickly master the car. A top competitor gave me some new car.That I could never figure out.And I was terrified to drive it. Since it's not your own car, you have to be able to master it quickly.And I was so happy.They were always able to give me what I wanted, even though there's no guarantee
Hi Cee, thank you for sharing your feedback about feeling comfortable and confident with our cars. We're committed to ensuring that every vehicle meets your needs, and we look forward to continuing to provide an experience that suits you perfectly. - Lisa
The options for verification needs to be widened. A second driver should be able to added without needing a major credit especially if the people was able to do a rental themself but didn't have the money to be held in the hold for the rental with a debt card. Thank you
Thank you for your feedback, Angelina. If you’d like to discuss this further, please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, any rental information and the details. Thank you. – Lisa
Great overall experience due to employees starting with there enthusiastic ways. Made the transition of getting and dropping off the car very easy..
Thanks for your feedback, Dejuan. We're glad to hear that our team's enthusiasm made your experience enjoyable and process effortless. - Lisa
The Grove City location is always so busy but the staff remain courteous and helpful. They have great personalities and always making sure I am satisfied!
Thank you for your feedback. We’re glad to hear that our team maintains their positive attitude. Your satisfaction is important to us, and we look forward to seeing you again. - Lisa
Utica Location If you want a rental go to Mannie, Cole, Mike or any of the team there. They will get you Right. Beautiful Guys there. There customer service is impeccable
Hi Tyrone, thank you so much for your kind words. We're thrilled to hear Mannie, Cole, Mike, and the team made your experience stand out. - Lisa
Personal car broke down needed transportation while it was repaired. Good rates easy to rent seamless experience in and out quickly
Thank you for sharing your experience, John. We're glad to hear that you found our rates appealing and that the process was efficient. We aim to make things as easy as possible for our customers. - Lisa.
Para mi todo perfecto tanto la atencion asi mi persona como los carros y precio del contrato
Thank you for your feedback, Luisangel. We're glad to hear that everything met your expectations. - Lisa
I needed a rental fast, we always use this place, I believe I had Brendan who helped me, he was understanding, fast, super helpful, I really appreciated it, if I need a rental I'll be coming back to this location!
We appreciate your loyalty, and it’s great to hear that Brendan made your recent experience efficient and was helpful. We look forward to welcoming you back for your next rental. - Lisa
The service at enterprise on rodeo drive was superb, Michael was excellent he quickly took care of things and answered any questions we had he was very helpful
Michael, thanks so much for sharing your experience. It means a lot to hear that Michael’s quick and helpful service made things easier for you. We’re grateful for your support and look forward to welcoming you back soon! -Christina
Friendly staff. Good service. Clean cars When I called them to extend my reservation they understood and helped me a lot. Definitely I'll be back to rent a car with them
Thank you, Junie, for your fantastic feedback! We're thrilled to hear about your positive experience with our friendly staff and clean cars. It's our pleasure to assist with your reservation needs. We look forward to serving you again! - Christina
Maiesha provided exceptional customer service during my visit. I had a bad experience at this location a few months ago with a rep, but Maiesha has helped me regain hope with using this location for future rentals.
Devin was also helpful during my check in process.
Overall, very satisfied with my experience.
Thank you for sharing your wonderful experience, Kerrick! We're thrilled to hear that Maiesha and Devin made such a positive impact during your visit. We appreciate your feedback and look forward to serving you again in the future! - Christina
Carson at this downtown Philadelphia Enterprise was super knowledgeable, professional, and explained everything perfectly. He made it so easy to rent here and I'll be returning to this exact location next time. Thank you Carson!
Thank you for your kind words, Kyle! We're thrilled to hear that Carson provided you with such a great experience. We look forward to welcoming you back next time! - Christina
Excellent car rental experience from start to finish. The customer service was friendly and professional, and the vehicle was clean, nice, and ready to go. I would absolutely use this company again.
Thank you, Dante! We’re thrilled to hear you had such a positive experience with our team and the vehicle. Your satisfaction is our priority, and we look forward to serving you again in the future! - Christina
I had an issue with the vehicle and Gabbie and Jeff handled this with EXTREME care! They made sure I got what I needed and saw the whole thing through from beginning to end. The Euclid location is always outstanding with customer service, professionalism, and care for customers. I had a HORRIBLE experience at the 7710 Annapolis Rd. Location and Gabbie and Jeff were all the way in another state and made sure I got the service that I deserved. Cavella Pratt from that Maryland location needs to be fired! Her customer service is terrible and her understanding and basic professional skills are not up to par to deal with customers at a business as big as enterprise. I was appalled at how she treated not only me but other customers as well. She also treated her fellow staff members Jeff and Gabbie with disrespect and no desire to help resolve my safety concerns with the vehicle. If it wasn't for Gabbie sitting on hold with me for over an hour and a half and Jeff for seeing everything through the next day and making sure I was ok at the Annapolis rd location I probably would of sued enterprise! So big kudos to the Euclid staff. Always my favorite location and I rent from there at least 5/6 times a year! They are the ONLY reason I am remaining a customer! Big Shout out to the Euclid Team! They all deserve accolades and a raise for the way they handled this ordeal I was in. Again the professionalism, concern, and care they extended to me is unmatched! They represented the company well!
Thank you for your kind words, Vee! We're thrilled to hear that Gabbie and Jeff provided you with exceptional service during your experience. Your feedback means a lot to us, and we’re proud to have such a dedicated team. We look forward to serving you again! - Christina
The team at the Pottsown West High St. Location is very professional and helps customers with every rental need. They stayed in touch with me via text at the beginning and end of the rental period. The cars are always clean and new. Prices are market valued. When I travel, whether by ground or air, Enterprise is my preferred rental car company. I enjoy using my loyalty points to offset future rental costs.
Thank you, Peter, for sharing such kind words about the team. We're delighted to hear that our service and vehicles consistently meet your expectations, and we look forward to helping make all your future travels seamless and enjoyable. Your loyalty means a lot to us! -Christina
Bryson and Max (both management trainees) in the South Portland, ME office made it a fantastic experience. My car had been totaled in an accident and I made a general inquiry to your nationwide call center the next day about rentals. The national customer service representative was very knowledgeable and helpful, and helped me get the best daily rate, due to my car insurance claim. Max proactively called me right back to follow up. Dave in the same office was a wonderful shuttle driver, picking me up to get the rental and driving me back after I dropped it off. Bryson was very patient and attentive with me in getting me checked in and showing me how to operate the rental car console, and getting my phone Bluetooth connected for hands-free calling. It made a challenging time for me, in the aftermath of the accident, a bright spot in an otherwise difficult week. Max also was very efficient in removing the $300 rental deposit as soon as I completed payment after returning the car. Enterprise is highly efficient and friendly, and they are truly a neighborhood asset here in South Portland!
Gisele, we are truly grateful for your kind words and are so glad Bryson, Max, and Dave could become bright spots during a tough week. It means a lot to know their dedication made your experience smoother and more comfortable. Thank you for trusting us—you're part of our extended family in South Portland! -Christina
Always pleased with the customer service at the Skyland location in Tuscaloosa. I always make sure to do my pre check in online to speed the process up and it works every time. On the very rare occasion I've had an issue the staff has been quick to take care of it. I highly recommend.
Hi Mary, thank you for your continued loyalty and thoughtful recommendation. It’s great to hear the team in Skyland are making your experiences smooth. Your feedback is appreciated. - Lisa
Shuttle pickup service - great!
Our shuttle driver - absolutely awesome! Appreciated the tips for driving in Ireland.
Car pick up -
Paperwork - smooth, no complications
Pre-Inspection - thorough but not tedious
Personnel - friendly, helpful, efficient professional
Vehicle - great! Clean inside and out.
Just what we needed: small, automatic, economical, gave us absolutely no mechanical problems.
Return - quick and smooth
Post-inspection - great communication, quick, professional.
Paperwork - clear, quick, took less than a minute!
Return shuttle - very short wait, great driver, got us to the airport quickly.
Overall - excellent experience, cannot think of any way it could have been better. Thank you!
Thank you, Rebecca, for your fantastic review! We're thrilled to hear you had such a seamless experience from pickup to return. Our team is dedicated to providing excellent service, and we’re glad you enjoyed your time with us. Safe travels! - Christina
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you, Joe, for your kind words. We’re thrilled that Autumn and the team were able to provide such a positive experience, and your recommendation means a lot to us. - Lisa