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Enjoy fast and easy car rental bookings from Enterprise Rent-A-Car at one of our 7,200 branches in cities, airports and neighborhoods near you.
The company enjoys a strong reputation for exceptional customer service, with numerous reviews praising the professionalism, friendliness, and efficiency of the staff across various locations. Customers consistently highlight the smooth rental process and the quality of the vehicles. However, some concerns arise regarding staff training on company policies, leading to occasional issues like unauthorized charges and vehicle maintenance oversights. Overall, while the majority of feedback reflects high satisfaction and a willingness to recommend the service, addressing training and communication gaps could further enhance the customer experience.
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Everyone there was super cool. The Jeep was clean and ready upon my slightly early arrival. I got delayed in a blizzard coming home from Oregon. Had no issues returning the vehicle late.
From first placing the rental to delivering the car back, I found staff all helpful and polite. The car was as promised. I was very happy
I use this Enterprise location in San Marcos, CA often. Luke and his staff are always helpful, kind, and knowledgeable. Thank you. -Noel D
Thank you, Noel, for your kind words and continued trust in our San Marcos location. We're glad to hear Luke and the team always make sure your experience is smooth and enjoyable. Looking forward to seeing you again. - Lisa
Luke was great upon returning the vehicle. Fe Wells was also great when picking up the vehicle and provided excellent service and was very helpful.
Thanks for sharing your positive experience; we're delighted Luke and Fe made the process smooth for you and were helpful. - Lisa
Becca was wonderful at the Bardstown Ky store. She went above and beyond to help me and was very professional and kind. I would definitely rent from them anytime and you should too.
Hi Kathy, thank you so much for your kind words about Becca and your experience at our Bardstown location. We’re thrilled to hear she made such a positive impression, and we look forward to seeing you again. - Lisa
I love Enterprise over any other rental company. The only reason I gave 4 stars was because the vehicle is was first given smelled like cigarette smoke bad. I had to return the car and was given another car which I loved.
Thanks for your feedback, Nakia. We appreciate your loyalty and are glad you enjoyed the second vehicle. We look forward to seeing you again. - Lisa
This office may be the best Enterprise location in town. The staff are excellent at providing a relaxed and easy customer experience.
Thank you for your wonderful feedback, Richard. We're glad you had a relaxed and easy experience with our team. Your satisfaction is our priority. - Lisa
Horrible! You can NEVER get the vehicle you reserve online. The manager is NOT the nicest over the phone nor in person. I would rather rent a vehicle from Wilkinson used cars than to deal with nasty attitude people.
We’re disappointed to hear our rental branch was unable to assist with your rental needs, Ms. Williams. Due to the nature of our business customers often have open-ended reservations. Our offices try to plan accordingly but sometimes events outside of their control can lead to a situation where there are no vehicles immediately available. We would like to address this with you. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your reservation number and contact information. Thank you. – Christina
First class customer service from start to finish. They picked me up at the body shop brought me to their location where I had a choice of vehicles. At the end of the rental process, I returned the car and did a brief walk around and was done thank you Enterprise for a really stress-free rental experience.!
Thank you for the fantastic feedback, Edward! We're thrilled to hear you had a stress-free rental experience and enjoyed our first-class service. Your satisfaction is our priority, and we look forward to serving you again in the future! - Christina
Great experience. Easy to reserve and great contact from the agents. Transportation to and from the repair shop was very much appreciated. An overall very convenient service.
Thank you for your fantastic feedback, Chris! We're thrilled to hear you had a great experience with our service and found everything convenient. Your satisfaction is our priority, and we look forward to serving you again! - Christina
I love my experience with Enterprise. The rentals are hassle free and the experience is great. The customer service at the location I go is top notch. Great place to get your rental car.
We’re thrilled to hear about your positive experiences, Julissa. It’s great to know that our vehicles meet your expectations and that our team make a lasting impression. Thank you for choosing us for your rental needs. - Lisa
Dan and his associates at the Dixie Highway location in Clarkston, MI really are a good group and truly care about their customer service being top tier. Everything was handled very well and efficient. I will return if the need pops up again.
Hi Kelsey, thank you for recognizing Dan and our entire team’s commitment to making your experience smooth and efficient. We're looking forward to welcoming you back whenever you need us again. - Lisa
The staff is always extremely efficient and expectations are explained clearly. The vehicles have always been exactly what I'd expected them to be.
Thank you, Amy, for your lovely feedback and for highlighting our team’s efficiency and clear communication. We’re delighted to consistently meet your expectations with our vehicles and look forward to providing you with the same excellent service on your next visit. - Lisa
Everyone was so upbeat and pleasant to everyone, even those struggling with language issues or financial challenges ncerns in front of me.
Car was nice and clean.
Thank you, Karen, for highlighting the welcoming and supportive atmosphere you experienced. We’re delighted our team made such a positive impression. - Lisa
Excellent customer service. Agent Katy was attentive and professional and ensured that the entire rental experience was positive, Five Star employee. Local pickup and drop off was a big help!
Hi Erik, thank you so much for your kind words. We’re thrilled to hear that Katy made your experience seamless and that our pick-up and drop-off’ service added extra value. We hope to see you again. - Lisa
Even though it was a very busy location, I never felt like I was a bother to the employees working at the location. I definitely got the feeling that they appreciated my business and were genuinely happy to help. The car I had was a perfect match for me. I felt safe and was able to connect my phone easily with android auto.
Thanks for the fantastic review, D! We’re thrilled to hear that our team made you feel valued, even during a busy time. It’s great to know you loved your car and had a smooth experience. Safe travels! - Christina
Somerspoint enterprise is top notch. Sebastian made everything super easy and works with me with my insurance company. Definitely will use them again.
Thank you, Chris! We're thrilled to hear that Sebastian provided you with top-notch service and made the process easy for you. We appreciate your support and look forward to serving you again! - Christina
Staff was friendly and informative No muss No fuss. Deposit was returned swiftly and I really appreciated it. I've used Enterprise for years and will continue to do so
Thank you, Kimberley! We're thrilled to hear you had a great experience with our team. Your loyalty means a lot to us, and we look forward to serving you again in the future. Safe travels! - Christina
The management team has changed numerous times over my 10 years of using this location but the commitment to excellent team service has not! Always have had a great experience. Thank you for always making my experience the best.
Hi David, thank you for your continued loyalty and for recognizing the consistent dedication of our team. We're committed to maintaining this high standard and look forward to serving you for many more years to come. - Lisa
The team at enterprise was efficient very helpful. Truly want the extra mile! I had a bit of difficulty with the other drivers insure! To say the least, and I felt like the staff at enterprise was kind and truly and oasis in my whole car repair event. Can't say enough good things about y'all.
Thanks for your feedback, Barbara. We're glad to hear our team was able to assist you. Your positive experience means a lot to us, and we appreciate your kind words. - Lisa
Answer: They do not respond to complaints. Which is kind of frustrating when you have a complaint.
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Hi Kavumbi, thank you so much for sharing your positive experience. We’re delighted to hear that our team’s helpfulness and the quality of the car met your expectations from start to finish. - Lisa