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Enjoy fast and easy car rental bookings from Enterprise Rent-A-Car at one of our 7,200 branches in cities, airports and neighborhoods near you.
Enterprise Rent-A-Car Reviews Summary
The company enjoys a strong reputation for exceptional customer service, with numerous reviews praising the professionalism, friendliness, and efficiency of the staff across various locations. Customers consistently highlight the smooth rental process and the quality of the vehicles. However, some concerns arise regarding staff training on company policies, leading to occasional issues like unauthorized charges and vehicle maintenance oversights. Overall, while the majority of feedback reflects high satisfaction and a willingness to recommend the service, addressing training and communication gaps could further enhance the customer experience.
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The management team has changed numerous times over my 10 years of using this location but the commitment to excellent team service has not! Always have had a great experience. Thank you for always making my experience the best.
The team at enterprise was efficient very helpful. Truly want the extra mile! I had a bit of difficulty with the other drivers insure! To say the least, and I felt like the staff at enterprise was kind and truly and oasis in my whole car repair event. Can't say enough good things about y'all.
Thanks for your feedback, Barbara. We're glad to hear our team was able to assist you. Your positive experience means a lot to us, and we appreciate your kind words. - Lisa
I had a great experience with the Lehighton rental office and the rental associate Lorenzo. He was professional yet easy to talk to and he was consistent with maintaining communication with me. I had the rental for 3 weeks due to an accident despite the circumstances he made the whole experience very smooth and easy. Lorenzo also referred me to your car sales department in Wilkes-Barre where I ended up buying a car from Alex Burns, who was also a fantastic representation of customer service and attention to detail as well as follow-through in communication. I am very impressed by the whole experience and I'm very grateful for the both of them for making it that way.
Thank you for your wonderful feedback, Luisana. We're thrilled to hear that Lorenzo and Alex provided you with such a positive experience. Your satisfaction means a lot to us, and we're glad our team made a lasting impression. - Lisa
This Enterprise location on Pembroke Road is extremely helpful very courteous and very knowledgeable if you need to rent a car this is the place to go!
Thank you for the fantastic feedback, Dennis. We're glad to hear you found our team helpful and knowledgeable, and we appreciate your recommendation. - Lisa
I've been using enterprise rental for a few years and I'm very please with the service I get from all employees. Plus excellent cars too never had any issues.
Thank you, Helen, for your wonderful feedback. We're glad to hear you've had great experiences over the years and enjoy our vehicles. We appreciate your loyalty and look forward to seeing you again. - Lisa
The West Orange location is amazing. I have never had a problem. The staff has always being friendly and helpful. They have always been able to make the experience good even when I have had short wait times. They seem to work hard at keeping waits to a minimum. This location is my go-to for rentals. 👍🏻
Jenn, thank you for consistently choosing our West Orange location and for highlighting our friendly staff and their dedication to reducing wait times. We're committed to maintaining this high standard and look forward to making your future rentals just as seamless and enjoyable. -Christina
It was great, very friendly and helpful and did not make you wait for anything and did not rush you through the rental process.
Thank you for sharing your experience, Teresa. We're glad to hear you found our team friendly and efficient. - Lisa
It was okay. The drivers were cool. The site was slow to communicate with. The car was in good shape, but it smelled like marijuana if it sat in the sun, and they didn't have a car to exchange with during the time that I needed a car. The charges were fair. All-in-all, just okay.
Thank you for your feedback, Jeff. If you’d like to discuss this further, please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, rental information and the details. Thank you. - Lisa
The employees at the Flowood, MS are always extremely professional and helpful. They go above and beyond to make sure you're satisfied.
Hi Deetra, your kind words truly brighten our day. We’re committed to continuing that same level of care for every rental experience and can’t wait to assist you again. - Lisa
The experience with the Georgetown office was excellent. Especially the Staff
And the condition of the rented vehicle. I would def recommend and use this Office again as needed.
Thank you Charles for your great feedback. We're delighted our team and the vehicle condition exceeded your expectations and we appreciate your recommendation. - Lisa
My experience was wonderful. The young lady who served me was knowledgeable, courteous, punctual because my time was limited. She took the time to only do my paperwork, but introduce me to the car that I rented being an aged person I needed that assistant as she noticed it, she even hooked up my phone. I would go back there because of her.
Thank you for your wonderful feedback, Sadie. We're glad to hear you had a positive experience and that our representative made your visit enjoyable and was helpful. We look forward to welcoming you back. - Lisa
Picking up the car, the person at the desk in rapid city was wonderful, made sure we were happy. Dropping off the car, the young lady was so very nice. She was an absolute pleasure to deal with. The car we rented was perfect. Drove well. Got better gas mileage than our own car and was a joy to drive. Would do this again in a heartbeat
Thank you, Richard, for your fantastic feedback. We're thrilled to hear that both your pick-up and drop-off experiences were enjoyable and that the car exceeded your expectations. We look forward to welcoming you back for your next rental. - Lisa
The people at this location were very friendly and helpful. They picked us up in the vehicle we would be driving so we were able to get a feel for it. They were helpful and informative at both pick up and drop off.
Thank you for your positive feedback, Sue. We're glad to hear that our team made your experience enjoyable and informative. We hope to see you again. - Lisa
Rob provided excellent customer service! He was warm and welcoming, fast and efficient. Also, the man who showed me to my car and the man at the exit gate were also terrific! I loved the Hyundai they gave me. 5 star experience!
Thank you for your feedback, Amber. We're thrilled to hear about your positive experience with Rob and the team, and it's great to know you enjoyed the Hyundai. - Lisa
Well, at first my situation at enterprise was a little shaky because I reserved a car online and was told that the car would be at the location that was closest to me, but when I arrive there on my pick up date, the car that was promised to me, was not at this location at all. So I ended up having to pay more for something else. Other than that, my experience was great. Well most definitely do it again.
Thank you for your feedback, Richie. We're glad to hear that your overall experience turned out great, and we look forward to seeing you again. - Lisa
Pickup and drop-off were so smooth combined they took 3 minutes. What a pleasure to do business with. Everyone was so pleasent and knowledgeable.
Thank you, Decatur, for your fantastic feedback. We're glad to hear that your pick-up and drop-off experiences were quick and enjoyable. Our team takes pride in providing excellent service. - Lisa
Everything from start to finish was amazing! I have rented cars before but this place out shines everyone! The service it fast and friendly. They are on top of everything and help you with everything you need. They were very willing to help and accommodate when we needed it. We will definitely be back for future rental needs! 10 star service that's for sure!
Thank you, Jess, for your fantastic feedback. We're glad to hear that your experience exceeded expectations and that our team was able to assist you effectively. We look forward to welcoming you back. - Lisa
Just want to thank the staff for being so helpful to my needs and my concerns from checking me in and checking me out. They assure me that everything was gonna be okay thanks to everyone my Trip was Awesome 👌.
Thank you, Hazel! We're so glad to hear our team made your trip awesome and addressed your needs. Your satisfaction is our top priority, and we appreciate your kind words! Safe travels, and we hope to see you again soon! - Christina
Nice car, well kept & clean. Easy and seemless check in and out process. Staff was kind, attentive and helpful. No negatives overall.
Thank you for your fantastic feedback, Reese! We're thrilled to hear you enjoyed your experience and found our staff helpful. We strive to provide well-maintained vehicles and a seamless process for all our customers. Looking forward to serving you again! - Christina
Great experience. Welcoming and friendly staff, worked hard to make my pickup a smooth one. Return drop off was quick and easy. I would definitely book with them again.
Thank you so much for your kind words, Maria! We're thrilled to hear that our team made your experience smooth and enjoyable. We look forward to serving you again in the future! - Christina
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- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi David, thank you for your continued loyalty and for recognizing the consistent dedication of our team. We're committed to maintaining this high standard and look forward to serving you for many more years to come. - Lisa