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Enjoy fast and easy car rental bookings from Enterprise Rent-A-Car at one of our 7,200 branches in cities, airports and neighborhoods near you.
Enterprise Rent-A-Car Reviews Summary
The company enjoys a strong reputation for exceptional customer service, with numerous reviews praising the professionalism, friendliness, and efficiency of the staff across various locations. Customers consistently highlight the smooth rental process and the quality of the vehicles. However, some concerns arise regarding staff training on company policies, leading to occasional issues like unauthorized charges and vehicle maintenance oversights. Overall, while the majority of feedback reflects high satisfaction and a willingness to recommend the service, addressing training and communication gaps could further enhance the customer experience.
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Would be 5 stars, as all staff, save one, were personable and professional. Excellent service overall. If you are new to car rental, don't let anyone try to stick you with a vehicle which is not clean (smoke smell, stains on seats). Ask to walk the lot to look at other options. No matter if you are at Enterprise or elsewhere, you're paying too much to be stuck in a smelly car.
Enterprise is our most preferred rental car services company whether it is for our trips in state or out of state at Airport location. A great team at all locations. I believe they have the best when it comes to their team of resources including their fleet of cars. Their cars are very clean and reliable! Kudos to team Enterprise :)
Great staff, makes renting a car part of your vacation experience. They care, know your name from past rentals and, the cars Are always spotless
Thomas, thank you so much for your kind words and for recognizing our team’s efforts to make each experience special. We truly appreciate your loyalty and look forward to being part of many more amazing vacations. -Christina
The details of the rental agreement were explained to our understanding. The car was clean, full of gas and ready to go. The assistant manager was friendly and professional. Thank you for the ease of renting and the convenience of being in our home town.
Thank you, G, for recognizing the care and clear communication we strive to provide with every rental. We're delighted to hear our team made the process smooth and convenient. Safe travels. -Christina
I have already addressed my concerns on several forums at this point. Bottom line is that the company did not live up to their policy of having a receipt to the customer by the allotted time (18-48 hours). Which prevents me from getting paid by my work.
Hi John, we would like to look into this further but need some more information. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, your reservation or rental agreement number and the details of your experience. Thanks. – Christina
Friendly service, easy to make reservations, easy and quick pickup. Vehicle was ready and clean. When I returned the vehicle they even gave me a ride home.
Thank you, Charlie, for your kind words! We're thrilled to know the reservation process was smooth and that our team made your pickup and return effortless. Safe travels. -Christina
My experience with Enterprise was business, as usual... Professional, rewarding in someways. I have been doing business with them from there start here in Jackson... Every business can improve themselves... On the scale of 1-10. I give them a( 7)
Thanks for your rating. We'd like to know more so we can improve. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact details and any rental information. Thank you. –Christina
Have been using enterprise for over 20 years and always on time when needed only observation is they close midday on Saturday and not open on Sundays.
Ronald, your kind words and loyalty over two decades mean the world to us. We’re glad to consistently be there when you need us. Looking forward to being part of your journeys for many years to come! -Christina
Everything was easy and hassle free from start to finish. The staff was friendly and helpful, the car was clean and ready on time, and the whole process went smoothly. Overall, it was a really solid experience.
Thank you, Sean, for sharing your positive experience! We're thrilled to hear the entire process was smooth and that our team met your expectations. Safe travels. -Christina
The Elyria location gave me top notch service. They have a very well run branch, and everyone was extremely professional and caring. Cars were clean and new.
Victoria, thank you so much for your kind words and for recognizing the professionalism and care of our Elyria team. We're delighted to hear you appreciated the clean, new vehicles along with a smooth experience. Safe travels. -Christina
Very good place to rent a car. They was very helpful and knowledgeable about what you needed and any questions you had. Thanks again.
Thank you so much, Linda, for your kind words and trusting us with your car rental needs. We're delighted to hear our team provided helpful and knowledgeable service—looking forward to assisting you again! -Christina
Location NEVER has the full size I always book. They put me in a lower class again and said they will take care of it. Still e as paying the full size car price when I extended. Then once it was returned, it took them almost a week to give me a receipt. Couldn't contact them. Called customer service to inquire about my return which was the worse part of Enterprise. As told the location has to close it out but they could not call them or do a 3 way to get this figured out. They know nothing and are rude. I was hung up on by a so called manager. This has been the worse experience ever, I will be sure to let others know how bad the service was especially when im paying $110 per day! I will certainly spend my money elsewhere, I demand the upmost respect and service and between your customer service and the location, I will not rent again. I will be going to Hertz or Next car. I also sent a message for corporate to call me and nothing. Enterprise has gone down and I will not use my personal or our business account again. HORRIBLE
Hi Michelle, we would like to know more about your experience so we can help. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide the rental location, rental agreement or reservation number and your contact information. Thank you. – Christina
Very disappointed. Wanted money every way I turned and I have insurance coverage. But I still had to buy ins from them. And at end of day they charged me 400.00 when I turned it in. They cost me 800.00 and I had ins. Suspicious. Yes
Hi Barbara, we would like to know more about your experience so we can help. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide the rental location, rental agreement or reservation number and your contact information. Thank you. – Christina
CODY AT THE ADA LOCATION WAS GREAT TO WORK WITH. ENTERPRISE IS ALWAYS GREAT TO WORK WITH AS WELL AND I HAVE NEVER HAD ANY ISSUES GETTING INTO A CAR THAT I NEED.
Thank you so much for sharing your positive experience, Ricky. We're thrilled to hear Cody made your visit smoothly and that they've consistently met your needs. Your feedback motivates us to keep providing the best service possible! -Christina
Very smooth rental experience. Pick up was easy, and the after- hours return was extremely convenient. Just parked the car and dropped the key in the box - no hassle at all. Highly recommend.
Thank you, Hana, for sharing your wonderful experience. We're delighted to hear that the easy pick-up and convenient after-hours return made your rental hassle-free. Your recommendation means a lot to us. - Lisa
Very pleasant experience renting for the first time at this Enterprise location. The manager makes it so things run so smoothly. Everyone was so pleasant. The Manager was fully abreast of what each customer needed and what needed to get done. A smooth, stress free operation and they made me feel like they really cared and wanted to make sure my experience was the best it could be.
Hi Mary, thank you so much for your wonderful feedback. We’re thrilled to hear that our team made your first rental experience smooth and enjoyable. We truly care about making each visit as pleasant as possible. We look forward to welcoming you back whenever you need us again. - Lisa
I live two and a half hours South of the airport in Little Rock Arkansas. I like being able to pick up a car in Little Rock and dropping it off in Bastrop LA which is 30 minutes from my house..
Hi Dean, thank you so much for sharing how our service makes your journeys more convenient and seamless. Your kind words mean a great deal to our team, and we look forward to assisting you again on your next trip. - Lisa
The SUV I reserved was not available, but I was given a minivan which was perfect. Luckily, they were able to get me a van because a car just wasn't enough space.
Hi Jermaine. We're glad the minivan ended up suiting your needs. We hope to see you again. - Lisa
I cannot say enough great things about this Enterprise location and the incredible team here. Marshun, the manager, and Justin, one of the team representatives, are truly outstanding. They consistently make the entire process—pickups and returns—fast, easy, and seamless every single time. Their professionalism, efficiency, and genuine care for their customers really set them apart.
I've been working with this location for several years now—close to eight—and even though I live much closer to downtown, I gladly go out of my way to come here because the service is unmatched. I've had experiences with other Enterprise locations, and honestly, nothing compares to the level of service, consistency, and friendliness I receive here.
Marshun leads an excellent team, and Justin has always gone above and beyond to ensure everything runs smoothly. Because of them, I will continue to patronize this location without hesitation. If you're looking for reliability, efficiency, and top-tier customer service, this is absolutely the place to go.
Thank you so much, Carmen, for your kind words and continued loyalty over the years. Both Marshun and Justin, along with our entire team, will be thrilled to hear how much you appreciate their dedication to providing seamless and attentive service. We truly value having you as a trusted customer and look forward to serving you for many more years to come. - Lisa
Polite and professional service - rented a Chevy Equinox - a very comfortable ride.
Agent went above and beyond by driving me to my car which was being serviced in another part of Elkhart.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you so much, Sweta, for your kind words and continued trust in our service! Safe travels until we see you again! -Christina