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Enjoy fast and easy car rental bookings from Enterprise Rent-A-Car at one of our 7,200 branches in cities, airports and neighborhoods near you.
Enterprise Rent-A-Car Reviews Summary
The company enjoys a strong reputation for exceptional customer service, with numerous reviews praising the professionalism, friendliness, and efficiency of the staff across various locations. Customers consistently highlight the smooth rental process and the quality of the vehicles. However, some concerns arise regarding staff training on company policies, leading to occasional issues like unauthorized charges and vehicle maintenance oversights. Overall, while the majority of feedback reflects high satisfaction and a willingness to recommend the service, addressing training and communication gaps could further enhance the customer experience.
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It was very good experience, easy and quick return at drop off location at EWR, NJ.
Picking up location is not easy to change (in case if flight gets cancelled and you have to change pick up location)
Easy pickup. Easy drop off. It was a convenient location for me. I wish I would've asked whether the vehicle had cruise control. Vehicle had a massive coffee stain on the front passenger seat. Staff was very helpful.
The price was reasonable and the check in and pick up process was smooth. The selection of vehicles was impressive for the price.
Everything went very smoothly... They are very professional, friendly, and prompt... Is definitely rent a car from them again...
It was a complete pleasure dealing with the employee running the location. She was very detailed in every aspect of the transaction. So helpful.
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Multiple staff were friendly and very helpful in securing a different car for my rental as the initially assigned vehicle was in an accident the night before.
Car was great. Just didn't like that the lot attendant wasn't there to assist me after being instructed to go to the lot after checking in online. The counter agents inside never told me otherwise. I had to go back in the building to the rental counter. They then told me that the lot attendant wasn't in yet. They should have had someone directing the online check ins to go straight to the cou ter.
The customer service was so helpful even in a unexpected predicament, their representative Logan assisted me patiently. Good job enterprise!
Terrible rental and terrible service.
Was made late for work because the car that they promised me was not available when they told me it was going to be available
Great overall experience. The employee was very professional, personable, went out of his way to make sure we had what we needed.
I had a accident and my truck was in the shop being repaired, and I needed some transportation to finish some store visits that I had to do. So I chose enterprise location nearby and it was so easy to set up plus the customer service was fantastic. Thanks Enterprise!
Was good except for manager of mansfield pa telling me if you go over 3000 miles in a month you have to pay for mileage when its included and said nothing about paying for miles over in the contract
To Whom It May Concern,
I am submitting this letter as a formal and serious complaint regarding the mishandling of my rental car situation by Enterprise, in coordination with my insurance company. The treatment I received was unacceptable, financially harmful, and completely lacking in professionalism.
While my vehicle was in the body shop due to an insurance claim, I was issued a rental car. Despite the fact that the delay in repairs was beyond my control, I was repeatedly pressured to pay substantial amounts out of pocket in order to keep the rental. I have already paid several hundred dollars and was then asked to pay even more. This placed an unreasonable and unnecessary financial burden on me.
Being forced to pay rental costs because a body shop was "taking too long" is not an acceptable justification. That delay should not impact my coverage or result in the customer being penalized. Passing these costs onto me is improper and, to my understanding, not compliant with Georgia consumer protection standards.
What made this situation even worse was the complete failure of customer service on Enterprise's part. I was given conflicting information, no meaningful assistance, and no effort was made to resolve the issue or advocate on my behalf with the insurance company. Instead, I was left without transportation and repeatedly pressured to continue paying out of pocket.
This experience caused significant stress, financial strain, and disruption to my daily life. I expected a basic level of professionalism and accountability from Enterprise, and instead received the opposite. This is one of the worst customer service experiences I have ever had.
Due to this situation, I will never use Enterprise again, and I will strongly advise others to avoid your services. I am requesting an immediate review of my case, a detailed explanation for why I was improperly charged, and reimbursement for the amounts I was forced to pay.
If this matter is not addressed promptly, I am prepared to escalate this complaint to corporate leadership, the Better Business Bureau, and appropriate state regulatory agencies.
Fabulous … our agent, Dave, provided exemplary customer service — friendly, efficient, happy to deal with complexity, warm. KUDOS!
This is why I ALWAYS rent from Enterprise.
We needed to rent a car while our car was being fixed at the dealers. We walked in without an appointment or reservation. Staff was extremely helpful pleasant got us on our way quickly. The car was clean ran well and gas efficient all what we needed. Thank you so much for your assistance highly recommend.
Thank you for sharing your experience. We're glad to hear that our team was able to assist you promptly and that the car met your needs. Your recommendation means a lot to us. - Lisa
No cars available when reservation was made. The class of vehicle was not available once a car was available. It was a rough time while I had a small small car..
Hi Valarie, we would like to know more about your experience. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your rental agreement or reservation number and your contact information. Thank you. – Lisa
Used the Granbury location and the employees there went above and beyond to help me during a very difficult time and were always a kind and helpful voice! Devin and Roman thank you and enterprise is lucky to have you!
Thank you so much, Marissa, for sharing your experience at our Granbury location. Devin and Roman will be thrilled to know they made a positive difference during a difficult time. Your kind words mean a lot to us. - Lisa
The Enterprise Rental Company (Beaumont TX-College St) was great! I rented online and picked up the car on the date and time I secured, Other than a few seemingly cosmetic damages on the vehicle, it was pretty good. I wasn't expected to be held liable for any damages as they were done and documented by the previous driver. The vehicle did what I needed it to do and I returned it at the scheduled time. Just like the first time in the office, the staff members were very pleasant and friendly. Everyone was so professional. They even offered to bring me home to alleviate any extra concerns. I accepted and the gentleman who chauffeured me home was very polite and friendly. This was overall a great experience with Enterprise Rental and I think I will definitely use them again.
Lightning, thank you for sharing your experience with us. We’re thrilled our team met your expectations and made your journey comfortable, and we look forward to having you return! Safe travels! -Christina
The customer service agent was friendly, professional and knowledgeable. The car was spotless and in perfect running condition.
Thank you, Anne, for your wonderful feedback! We're thrilled to hear you had a great experience with our customer service and that the car met your expectations. We appreciate your support! - Christina
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for your fantastic feedback, John! We're thrilled to hear that Dave made your experience so enjoyable. Our team strives to deliver excellent service, and it’s wonderful to know we met your expectations. We look forward to serving you again! - Christina