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Enjoy fast and easy car rental bookings from Enterprise Rent-A-Car at one of our 7,200 branches in cities, airports and neighborhoods near you.
Enterprise Rent-A-Car Reviews Summary
The company enjoys a strong reputation for exceptional customer service, with numerous reviews praising the professionalism, friendliness, and efficiency of the staff across various locations. Customers consistently highlight the smooth rental process and the quality of the vehicles. However, some concerns arise regarding staff training on company policies, leading to occasional issues like unauthorized charges and vehicle maintenance oversights. Overall, while the majority of feedback reflects high satisfaction and a willingness to recommend the service, addressing training and communication gaps could further enhance the customer experience.
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Always pleased with the customer service at the Skyland location in Tuscaloosa. I always make sure to do my pre check in online to speed the process up and it works every time. On the very rare occasion I've had an issue the staff has been quick to take care of it. I highly recommend.
Shuttle pickup service - great!
Our shuttle driver - absolutely awesome! Appreciated the tips for driving in Ireland.
Car pick up -
Paperwork - smooth, no complications
Pre-Inspection - thorough but not tedious
Personnel - friendly, helpful, efficient professional
Vehicle - great! Clean inside and out.
Just what we needed: small, automatic, economical, gave us absolutely no mechanical problems.
Return - quick and smooth
Post-inspection - great communication, quick, professional.
Paperwork - clear, quick, took less than a minute!
Return shuttle - very short wait, great driver, got us to the airport quickly.
Overall - excellent experience, cannot think of any way it could have been better. Thank you!
Thank you, Rebecca, for your fantastic review! We're thrilled to hear you had such a seamless experience from pickup to return. Our team is dedicated to providing excellent service, and we’re glad you enjoyed your time with us. Safe travels! - Christina
I loved the customer service was excellent. He was always polite and helpful with my situation and kept me well informed about my situation
Thank you so much, Lorie, for sharing your positive experience. It brightens our day to hear that the team managеd to keep you well-informed and welcomed throughout your time with us. - Lisa
The folks that work at the Merkle rd Enterprise in Norman are top notch. I'll definitely be back for my next rental need. No need to even consider another company - this is my new forever rental provider.
Thank you so much, Tyler, for sharing your experience with our team. We're thrilled to be your go-to rental provider and look forward to seeing you again. - Lisa
Excellent customer service provided. Vehicle was wel prepared and cleaned. Car was on full tank of gas. Services were exceptional and I would recommend enterprise to any future drivers
Thank you for your feedback, Michelle. We're thrilled to hear that you had a great experience with our team and that everything was up to your expectations. Your recommendation means a lot to us. - Lisa
Excellent service, using the app, I reserved a vehicle and picked it up within a hours time, so far enterprise has been able to accomodate me as to my needs. The app is phenomenal Can't get any easier." THANK YOU ENTERPRISE"
Thank you for the great feedback, Michael. We're glad to hear the app made your experience easy and that we could meet your needs. Your satisfaction is important to us. - Lisa
When we had an issue Aaron came up with a solution. We really appreciated that when a flight has already been cancelled and we didn't need another bump in the Road. Thank you Aaron
Hi Brooke, thank you so much for sharing your experience. We're thrilled Aaron was able to quickly provide a solution. Your kind words mean a lot to us. - Lisa
It would have helped for someone to go over the electronic basics. I had to go to the Owners Manual to find out how to turn the engine off.
Thank you for your feedback, Donald. If you’d like to discuss this further, please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, rental information and the details. Thank you. – Lisa
Representatives/Team members, at pickup and return were efficient and courteous. They were patient and quickly corrected my reservation mistake at pickup.
Thank you for your feedback, Robin. We're glad to hear our team was able to assist you efficiently. Your satisfaction is important to us. - Lisa
Thank you, Julian, for sharing your wonderful experience. We're thrilled to hear you felt cared for and enjoyed a unique level of service. - Lisa
This was my first experience (on my own) with a car rental. Due to an accident, I needed a vehicle. My experience with Enterprise was a very good one! The staff was great! Each person I dealt with was courteous and knowledgeable. All my questions were answered and I felt very comfortable
With the young lady at the counter as
Well as the gentleman that picked me up. The total experience was better than I imagined it would be.
You have great employees working for you.
Thank you, Betsy, for sharing your experience with us. We're glad that our team's care and assistance made this time much smoother for you, and we appreciate your kind words. - Lisa
Enterprise provided me a Dodge Ram truck identical to my vehicle. They made pick up and drop off of their vehicle very easy. Customer service was great through the entire process. Booking a vehicle was easy and their communication was very professional. My experience was great and I would recommend them to anyone, as I will use them again in the future.
Thank you, Travis, for sharing your positive experience with us. We're thrilled to hear the process was smooth and that our team provided excellent service. We look forward to welcoming you back whenever you need a vehicle. - Lisa
My Auto rental experience with Enterprise rentals cut, and possibly have gone any better. Terrific staff, personable, and professional.
Hi Danny, thank you for your kind words and for recognizing our team’s efforts to provide personable and professional service. We’re glad your experience went smoothly. - Lisa
Amazing, everyone was so nice. They got me in an all wheel drive in this harsh weather. They picked me up and dropped me off at the body shop.
Hi Terry, thank you so much for your kind words. Knowing we could help keep you safe and comfortable during difficult weather means a lot to our whole team. We’re also glad the pick-up and drop-off service made things easier for you. - Lisa
The employee at Enterprise was very polite, prompt and efficient in meeting my needs and she explained the features of the vehicle making sure I understood before leaving the lot. Upon return, she was prompt in going over the inspection and paperwork. All fees involved was paid in advance and as a result I didn't have to spend much time waiting around.
Thank you so much, Pearl, for your kind words. We're glad our team could provide a welcoming and seamless experience that made your rental quick and hassle-free. - Lisa
WORST GARBAGE SERVICE BY ASSOCIATES AND DONT WANT TO WORK ON MY DEBIT CARD PAYMENT THOUGH I HAVE MONEY IN MY ACCOUNT AND AS IN LIKE I AM GONNA RUN AWAY WITH THEIR CAR IF THEY USE MY DEBIT CARD. PIECE OF $#*!...
Thank you for your feedback, Krunal. If you’d like to discuss this further, please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, reservation number and the details. Thank you. – Lisa
I used enterprise when I got in an accident and had to have body work done on my car. Enterprise was very communicative. They worked seamlessly with the collision center I used. Pick up and drop off was easy and quick. My rental car was top notch and very nice. Would highly recommend. Customer service was excellent.
Hi Sarah, thank you so much for sharing your experience. We're thrilled to hear the pick-up and drop-off processes were smooth and that you were happy with the car and our service. We appreciate your recommendation. - Lisa
Enterprise in Farmington, New Mexico, the customer service was very friendly and helpful and it was easy to pick up my rental car and to drop it off. I will definitely use enterprise again for my car rental needs. Thank you enterprise.
Thank you so much for sharing your positive experience, Cheryl. We're thrilled to hear that our team made the process smooth and enjoyable, and we look forward to seeing you again. - Lisa
Include a 1 or 2 page quick reference guide on dash board/instrument cluster operation. Spend the time with the customer ensuring basic understanding basic operating/safety displays they might encounter.
Thank you for your suggestions, John. If you’d like to provide any further feedback, please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, rental information and the details. Thank you. – Lisa
All around amazing cause I know if I start stressing I can irritate or upset others not meaning to but them guys kept telling me everything gonna work out and they would make sure they helped me get what I needed for what I needed. They were amazing in Blairsville Ga
Hi Tia, thank you for sharing your experience. We're so glad our team in Blairsville could ease your stress and support you throughout the process. - Lisa
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Mary, thank you for your continued loyalty and thoughtful recommendation. It’s great to hear the team in Skyland are making your experiences smooth. Your feedback is appreciated. - Lisa