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Enjoy fast and easy car rental bookings from Enterprise Rent-A-Car at one of our 7,200 branches in cities, airports and neighborhoods near you.
Enterprise Rent-A-Car Reviews Summary
The company enjoys a strong reputation for exceptional customer service, with numerous reviews praising the professionalism, friendliness, and efficiency of the staff across various locations. Customers consistently highlight the smooth rental process and the quality of the vehicles. However, some concerns arise regarding staff training on company policies, leading to occasional issues like unauthorized charges and vehicle maintenance oversights. Overall, while the majority of feedback reflects high satisfaction and a willingness to recommend the service, addressing training and communication gaps could further enhance the customer experience.
This summary is generated by AI, based on text from customer reviews
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The service is tremendous in terms of cost, employee service, punctuality and vehicle quality. This is the best rental car company I have ever used. Good job and keep up the good work.
Ben was so amazing! Was a big help during both my pickup and drop off! Thank you for the excellent service! You've got yourself a loyal customer now!
Austin and crew have been great to work with. They're attentive, have learned my preferences and always have a car ready to at my scheduled time. I'll continue renting from this location.
Thank you for your feedback, Derek. We're glad to hear that Austin and the team have been attentive to your preferences and that you have consistently received a car on time. We appreciate your loyalty and look forward to seeing you again. - Lisa
Easy DIY online rental arrangements and modifications. Pickup and delivery ride service to/from rental location within local area.
Very reasonable rates, about $50/day, unlimited mileage.
Only drawback: Sometimes wait times for car pickup or return paperwork can be very long, due to multiple customers outnumbering rental agents available.
Thank you for your feedback. We're glad to hear you find the online processes easy and appreciate our rates. We are always working towards improvements and your input is valuable to us. - Lisa
We received a vehicle that was from out of state. Obviously that State allows smoke in their rental vehicles. The vehicle was dropped off for us at the body shop so we weren't able to see if there was a different vehicle at the time. We noticed a heavy smoky smell immediately when opening the door.
We should've called to have the car picked up for a replacement, but it was our decision that we didn't need it long and we would just put up with it the few times we needed to drive it.
After several days it was starting to get a bit overbearing. We were about to call and have a new vehicle sent out when the body shop told us our vehicle was ready ahead of schedule, so we didn't need that vehicle anymore and picked up our vehicle.
Hi Joe. We recognize how disappointing it is to receive a rental vehicle that is not in the condition you expected. We would like to speak with you further. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, rental information and the details. Thank you. – Lisa
It was so easy to walk from baggage claim to the car rental offices and it was great that the car (and an upgrade) was readily available and the car was in great exterior and more impressive interior condition, no smoking smell. Thank you for your service!
We appreciate your feedback, Esteban. It's great to hear that you found the process easy and enjoyed the condition of the upgraded vehicle. We strive to provide a positive experience. - Lisa
Corinth, MS is by far the best location I have used. They always have cars available. They are friendly, knowledgeable, and take care of their customers!
Thank you for your wonderful feedback, Marcia. We're glad to hear that your experiences are so positive and that our team make a great impression. We look forward to seeing you again. - Lisa
The Ford Escape was an uncomfortable driving experience. The radio had static and couldn't stay tuned into a local FM station. Couldn't wait to get my own car back.
Thank you for your review, Debra. Please be assured it is never our intent to inconvenience our customers, as we strive to provide the best possible services. We'd like to pass your information along to someone who can best address your concern. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, rental information and the details. Thank you. - Isabella
I was truly impressed by your outstanding customer service, which was characterized by promptness, attentiveness, and professionalism. Additionally, the high standards of your vehicle, including its impeccable cleanliness, advanced safety features, and smooth performance, further exceeded my expectations.
Emeldah, your kind words brighten our day—thank you for noticing the care and quality we strive to provide. We’re thrilled to have exceeded your expectations and look forward to making every future experience just as smooth and enjoyable. - Isabella
As already stated; very friendly and courteous associates attending to all my needs. Picked for me a perfect car for my needs, but price could have been a bit lower, Truly appreciated the free ride home to get my forgotten bike keys. Truly LOVED the conversation with the young driver that took me and would love to meet with him again!
Dr. Emmanuel, thank you for recognizing the team's dedication to personalized service and making you feel valued throughout your experience. We’re delighted the ride home and meaningful conversations created special moments beyond standard expectations. Your thoughtful feedback motivates us to maintain friendliness, attentiveness, and excellence in memorable service. - Isabella
I needed a rental car. However, the car that was brought to me did not hold the road. Every bump made the car tremble. Also, the car was dirty inside with crumbs everywhere. I had to clean the car out before I could drive it.
Thank you for your review. Please be assured it is never our intent to inconvenience our customers, as we strive to provide the best possible services. We'd like to pass your information along to someone who can best address your concern. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, rental information and the details. Thank you. - Isabella
The branch rental manager * treat customer with respect and help us understand rental can be very easy and pleasant ~ You are the best * 👏
* Personal info redacted by admin
Thank you for your wonderful feedback, Kuan. We're thrilled to hear that Anthony made your rental experience enjoyable and straightforward. - Lisa
Staff was super helpful and very professional; transacted business seamlessly. Suggested upgrades were a good value for the money.
BJ, thank you for recognizing the helpfulness and professionalism of our team during your experience. We’re glad the upgrades added value to your rental and look forward to continuing to serve you seamlessly in the future. Your feedback truly means a lot to us. - Isabella
The service there was absolutely amazing the attendant that helped me when above and beyond! The car was beautiful and everything worked wonderfully. I had an amazing experience here. 10/10
Thank you so much, Caitlyn, for your kind words. We're thrilled to hear that our team made your experience outstanding and that everything met your expectations perfectly. It means a lot to us to know you had a 10/10 experience. - Lisa
The staff at the Zephyrhills, FL office. Avery, McKinley, Carson and the lady that checked me in. I can't remember her name but it started with a D. Each person I mentioned has extraordinary customer service skills. They are polite, professional, personable, and each of them made me feel like a valued Enterprise customer. I feel they each are wonderful liaisons between Enterprise Car Rental and the customers therefore, I am requesting that each of them be commended for their job excellence. Outstanding employees should ALWAYS be recognized. I look forward to my next rental from Enterprise Car Rental in Zephyrhills, FL.
Thank you, Theresa, for your wonderful feedback. We're thrilled to hear that our team made such a positive impression on you. Your recognition of their efforts is appreciated, and we look forward to welcoming you back. - Lisa
I was given a car with BALD tires. When I called the office and informed them that the car is pulling and unsafe to drive, the only suggestion I received was to take the vehicle to the local Firestone to replace the tires for THEM! Unbelievable and to be honest, a laughable joke! I literally laughed so hard and told them they're lucky to not be finding and towing their vehicle from the highway. Due to immediate circumstances in my personal life, I ended up taking the vehicle 20 miles to a different Enterprise location for a different vehicle with three children and three car seats to switch out. Thanks, but seriously, NO THANKS! I will avoid Enterprise at all costs. 😮💨
We would like to look into this further but need some more information. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, your reservation or rental agreement number and the details of your experience. Thanks. – Lisa
Must use the Lyndhurst location. Tough little spot they have but treat you the best and make it worth driving a little extra to get good service.
Thank you, Tracy, for taking the time to share such kind words. We're thrilled to hear our Lyndhurst location made your experience truly worthwhile, and we look forward to welcoming you back whenever you need us. Your support means everything to us! - Isabella
Returned rental with full of fuel, picked it up with less than half, denied any kind of credit. But if I returned with less fuel, I wouldn't have been charged for fuel. Something is not right when I return something better than I got it.
Thank you for your review, Charles. Please be assured it is never our intent to inconvenience our customers, as we strive to provide the best possible services. We'd like to pass your information along to someone who can best address your concern. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, rental information and the details. Thank you. - Isabella
Excellent customer service across the board from pick up to drop off. Even helped me set up my Bluetooth and delete and delete the contacts when I return the car.
Thank you so much, Wanda, for your kind words and for highlighting our team’s assistance throughout your whole rental experience. We’re glad we could make things more convenient by helping with your Bluetooth setup during drop off. Looking forward to serving you again soon! - Isabella
Had a great experience both in picking up and dropping off the car which was awesome by the way! I've never had a problem with Enterprise and will continue to use them as I've had since 1997.
Barb, we truly appreciate your continued trust and kind words over the years. It’s wonderful to hear that each visit has been smooth and enjoyable—we look forward to welcoming you back again soon! - Isabella
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We appreciate your feedback, Sara. It's wonderful to hear that Ben made such a positive impact during your experience. We're glad to have you as a loyal customer and look forward to seeing you again. - Lisa