My rental experience was a nightmare at the 220 Broadway location in Huntington Station. My rental car wreaked of smoke, and all of my clothes and everything smelled like smoke by the time I arrived to my destination. Extremely disappointed 😞
I have used Enterprise several times over the past years at both the location in Tulare & Visalia and I have always felt like a valued customer. The staff have always been very professional and friendly and helpful. Being able to extend the rental out using the app if necessary was a real plus because there are some days I did not know if I would get my truck back from the shop and so with just a click on the app I could easily extend for another day. So easy and quick. I enjoy taking the surveys and giving the ratings because that is one thing I do look at when choosing a company. So I like to be helpful to others in my situation that may need a rental and can see my positive notes. I tell it how it is. Whether good or bad. But I have never had a bad experience with Enterprise and I will continue to be a loyal customer for years to come.
Enterprise always provides me with a flawless car rental experience. They could not make the experience any easier and always come and pick me up and drop me off. Their employees are always top notch.
The employees working there were so nice that I made the rental process. Easy quick and enjoyable. The vehicle I was given was upgraded and was absolutely perfect clean and almost brand new. Perfect experience.
The people who assisted Us in getting the car, the communication was great they were very positive and it was a great experience in returning the car was smooth and easy. I really like the staff I liked the car it was a great experience thank you so much!
The staff at the McCandless Twp, PA store were very professional and helpful. Having my insurance company able to directly contact the store and begin the process for a rental was very helpful. Not having to return the rental to the store, but have them pick up the car at the auto repair shop was another convenience. Dealing with the car accident issues, it was great to work with a company that made things much smoother with their help.
Loved using Enterprise to help us with a fun vehicle for our teenage daughters for the night of prom. Definitely will do it with them again. Great staff, awesome car, very customer focused.
I always have a good experience renting from Enterprise. The staff at the location on Valley are always helpful and let you know promptly if there is problem or delay.
Outstanding customer service representatives. Patient, knowledgeable and extremely helpful. Great and clean vehicles. You will always find all that at the Las Vegas Sahara and Valley View location,
Had a great experience at Enterprise. Got a nice car while our car was being repaired. Very friendly and helpful customer service. Would definitely recommend.
A Great Experience. The people who helped me were Wonderful Professionals with Great Personality 's. Would Definitely go back and rent a car again if needed.
Everyone at the n. Mays location were very friendly and helpful. The person who rented the car to me was very patient as there were glitches with my phone reservation. Carrie Ann who received my rental was very friendly and efficient. The manager of that location did a great job of hiring the staff. Thank you!
Very easy experience! Did the pre check-in and got our car in about 5-10 minutes! Retuning it was a breeze; drove in, got out, answered a few questions, and that was it. Car was clean, easy to drive and got good mileage. Will definitely rent from Enterprise again.
So few rental car agencies put the customer first! They made the entire experience painless and quick and I have never felt so valued as I have been at this location.
As I currently stated, I highly recommend enterprise rentals, based upon the quality of service, in addition to the friendly speed of service that the staff has always provided me with.
Rental process was super easy, quick, and the representative was very friendly and informative. Return was a breeze! I will be using enterprise again!
I have always been pleased with my rental experiences with Enterprise, but my most recent experience was above and beyond. Ray, the new store manager of the Jackson branch, and his crew were amazing. It's the only rental place in a small town and it's busy. But that crew hustles and gets things done. They are quick, efficient, reliable, and so incredibly helpful. They are flexible and accommodating, which is such a gift when things on your end are getting stressful. Everyone has timeframes, appointments, deadlines, office hours, etc. That crew went out of their way to shift things around, pivot, and make things work for each customer. I appreciate watching a crew work together so seamlessly with just the goal of making sure each and every customer was taken care of to the best of their ability. It was amazing to see. I will keep coming back to Enterprise because of this experience.
Very enjoyable experience from start to finish. Staff at reservation, pickup and return were all very professional, personable and courteous. Vehicle selection reservation options were thoroughly explained and easy. Pickup and return was very quick and simple. Staff was very friendly and helpful at all encounters. Would use again, if the need arises. Thank you!
I normally do all of my personal car rentals through Enterprise. However, this time it was through my insurance because of an accident. Everyone was so professional and accommodating. This is the reason I choose Enterprise. There is no need to look elsewhere. Enterprise has always been amazing to work with. I don't remember the last time I rented with another company. It's been Enterprise for as long as I can remember.
The representative, Joe, was professional and courteous. The vehicle that I requested was exactly what I needed. Thank you for your excellent service.
Overview
Enterprise Rent-A-Car has a rating of 4.2 stars from 2,105 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Enterprise Rent-A-Car most frequently mention customer service, great experience and friendly staff. Enterprise Rent-A-Car ranks 3rd among Car Rental sites.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members