Associate was very professional and provided us with type of vehicle we asked for, clean and well maintained.
I really felt that I was cared and supported from the beginning to the end. Big appreciation to Latifa on showing great empathy and support on my situation and needs as well as Ella for walking me through features on a car that really really helped me good take of my in-laws :)
My experience with renting from you guys was wonderful and the vehicle was all of what I expected and thank you. I shall rent again from you guys when needemy experience with renting from you guys was wonderful and the vehicle was all of what I expected and thank you. I shall rent again from you guys when needed in the future.d.
I GAVE THE ENTIRE EXPERIENCE ABOVE. ADRIAN, MARIO, JULIEN AND (GET THE JOB DONE) LAI WERE AMAZING. EVERYONE WAS COURTEOUS, HELPFUL AND CUSTOMER ORIENTED.
Best car rental experience I have had with the most friendly and professional people! Maybe partly due to the excellent Arizona weather, but credit is surely due to these Enterprise employees at the Mesa, AZ ( Broadway and Alma School Rd) location.
A Positive Attitude is something sort of RARE these days (sadly) and so it needs to be noted, when found, in an equally positive way!
Nick And Jake Were Very Helpful With Excellent Customer Service They Got Me in A Rental When I Needed It The Most Due To My Car Being In A Accident I Was Without A Car Enterprise Changed That Fast And Easy I'm Very Grateful And Thankful Nick Was A Few Steps Away To Help And Make Sure I Get A Rental And Not Walk Home From The Auto Body Thank You Nick Very Much And Thank You Enterprise Keep Up Great Work!
Returned to renting from Enterprise Car Rentals. After having used my Corporate Class Enterprise Account back in
Yrs-2000-2008, We have decided to return after we tried other car rental brands. Enterprise always provides professional and knowledgeable staff. Overall, our recent experience, we were very well cared for and happy with our Hundai SUV, very comfortable seats are super important.
Friendly, great customer service, all around good company. We only use Enterprise North Frazier location. A good experience every time I need a rental.
Thank you for your wonderful feedback, Sarah! We're thrilled to hear you consistently have great experiences with us. Your support means a lot to our team. Looking forward to serving you again! - Isabella
I got a rental car on April 3 and it was a Hyundai ELANTRA and it got stolen within a few days of having the vehicle and come to find out. This is the number one stolen vehicle in the United States and enterprise is trying to charge me for the theft and I had no control over it. Totally unfair and heartbreaking.
The staff at this location are simply great! Very helpful and respectful. Go see them if you need a quick accommodation and they will take care of you.
Price, availability and convenience were major factors in choosing this Enterprise location. Nathan and the team there are super helpful and efficient!
Team members were very friendly, professional, and courteous. Will definitely recommend to family and friends.
Thank you, May! We're thrilled to hear that you had a great experience with our team. Your recommendation means a lot to us, and we look forward to serving you and your family and friends in the future! - Isabella
Rosa was great. Friendly and courteous. Answered all of my questions and offered to find solutions for options that weren't currently available. I really appreciated it.
Thank you for the wonderful feedback, Larry! We're thrilled to hear that Rosa provided such excellent service and support. Your appreciation means a lot to us. Looking forward to serving you again! - Isabella
Great customer service at the Norcross store by Nykia F. And Rafael E! They really made my day so much better even though at first they did not have any vehicles available. However, they called around, found one and I was on my way. I so appreciate them working together to get the job done. Kudos!
I wanted to take a moment to commend Moe for his outstanding assistance during my recent car rental experience. He was incredibly helpful in guiding me through the process of renting a car using my debit card and military ID, which can often be a challenging situation. Moe's expertise and professionalism were instrumental in helping me save a significant amount of money. For context, Hertz was requiring a $500 hold in addition to the rental charges, which was a major financial burden for me at the time. Moe not only helped me avoid that stress but also made the entire process smooth and hassle-free.
Beyond the financial relief, Moe's kind and professional demeanor alleviated a lot of the anxiety and frustration I was feeling. His ability to handle the situation with such care and efficiency truly made a difference. He was an absolute joy to work with, and I believe his exceptional service deserves recognition. I strongly recommend considering Moe for a promotion—he is a tremendous asset to your team at Enterprise.
We have had the need to rent a car more than once in the last year and the staff at Enterprise made that very easy each time. Efficient, prompt and polite.
I reserved a minivan weeks ago and was told it's not available when I attempted to pick it up. Now I'm left scrambling for other options. What do you call someone who offers good and services he can't fulfill? A scammer. That's exactly what Enterprise Rent-A-Car is, a scam. This is the type of scammy business that will rent you Airforce One if you ask for it. Reservation means nothing to them; they don't even understand what it means to reserve something. It's first come first serve, don't even bother with reservations, this is basically what the agent told me. If you need reliable car rental from companies that actually understand what it means to reserve something and that actually fulfill reservations, don't bother with Enterprise Rent-A-Scam.
Some misunderstanding re insurance. And not comfortable with rented vehicle. But it all worked out in the end. Agent should not assume person has rented with them before.
Very good service I enjoyed the whole deal. Made my problems go away and I had a great day afterwards I would send all my friends and family there
It was a nice experiencing the guy that waited on me. Did a really nice job. I love his attitude. He got me in and out with the quickness.
Overview
Enterprise Rent-A-Car has a rating of 4.2 stars from 2,121 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Enterprise Rent-A-Car most frequently mention customer service, great experience and friendly staff. Enterprise Rent-A-Car ranks 3rd among Car Rental sites.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for your wonderful feedback, Raymond! We're thrilled to hear you had such a positive experience with our Mesa team. We truly appreciate your kind words and are proud to provide friendly and professional service. Enjoy the Arizona sunshine! - Isabella