Enterprise Rent-A-CarReviews 3,410

We were traveling through Florida with two little kids when our car broke down. I immediately started calling rental car places so we could follow the tow truck. Everytime I reached Enterprise, I was either told to call back tomorrow and transferred to another Enterprise or just hung up on. I called everyone in a 40 mile radius. After hitching a ride with the tow truck, we ended up in Dothan, AL. Again, I started calling Enterprises. Again, I would be placed on hold or transferred and then hung up on. Finally, I got a reservation for 5:00 pm to be picked up. At 5:15pm, I call back and they tell me then that they can't pick me up because I had called the same day as the reservation. I told them that the mechanic was leaving in 15 minutes, I had two small kids with me and I was in the bad part of town! They informed me that they could pick me up tomorrow afternoon if I called that morning and hung up on me. They left us stranded!

Hi there, be careful when renting a car online from the Enterprise rent-a-car (ATESA / Enterprise); the offer was cheap and duly paid for (in full); as I arrived a little late because of the delayed train, the office was closed and after calling by phone for almost an hour, they did not have the service to send somebody down with the car (although they have a person 24/7 available in town). So, there I was, with my family on the doorstep of the Enterprise office at the Gerona railway station, on my way to Porqueres that cannot be reached by public transport... Luckily, competitor Sixt saved my weekend, although at a very high cost; but still: muchas gracias Sixt!

We recently hired a car from Pearson airport, Toronto. Everything else with the car hire was great except that we left a wallet in the car and it was returned with the cash missing. When we asked the lady from the lost and found department about the missing cash we got no response. Returning the wallet after removing the cash seems kind of dishonest to me if this is what indeed happened. This was emergency cash that was tucked deep inside the wallet and was not used. Thanks for the wallet, getting our cards back was cool but would have been even nicer to get our cash with the wallet :D

I rented a car for more than a month at Enterprise (while mine was in a body shop), paying nearly $1,400 out of pocket for this rental, and expecting to earn points for this from their rewards program that clearly states: "We Made It Simple: Dollars Spent Equals Points Earned With Enterprise Plus, the more you rent, the more rewards you earn."
When I asked why my account wasn't awarded points for my rental, I received an explanation that my rental was "non-qualifying" (with no explanation) and any attempts to speak with someone just got recorded responses and go arounds. I also had another vacation rental (just 4 days) with the same result: my rental was "non-qualifying" even though it also was booked directly with Enterprise.
All I can conclude is that their rewards program is nothing but a scam, despite that claim that dollars spent equals points earned. Also, their customer service is woefully inadequate. I will not be spending any more dollars with Enterprise and will make sure that my employees and acquaintances do not either. This is not an ethical company to do business with.

Do Not Rent From This Company... Alhambra, CA Main St Location... they will falsify documents and charge your credit card months after the rental... even if a second party (Wondries Collision Center in my case) is responsible to pay. I had an accident in 11/2018 and everything was covered through my insurance company Mercury Insurance and Wondries Collision... so the paperwork said at the time of signing. Unfortunately, in 2/2019 I received a charge on my credit card from Enterprise for $327.00. I spoke to the Enterprise manager at the time (they have a revolving door there because they employees dont stay) and was advised Wondries Collision Center declined to pay them so they charged my card and they would not investigate my dispute. I filed a complaint in 2/2019 with my bank Wells Fargo and in 4/2019 I was declined the reimbursement because Enterprise doctored the documents removing Wonderies Collision from responsibility and now making me the responsible party. Wells closed the case. I continued to pursue the issue with Mercury Insurance stating at the time of the rental I signed documents with Wondries Collision as the responsible party. I had to go to the top branch manager of Mercury Insurance to get help. As of 6/2019, Finally Mercury Insurance agreed to the fact Enterprise should have never charged my credit card four months after the rental for fees that should of been paid by Wondries Collision. I am still waiting for the reimbursement check $327.00 from Enterprise. Today unfortunately I had to talk to the Enterprise manager Lucy and was advised it will take another 3 weeks to receive a check from the corporate office. When I asked for her last name and the names of the persons who doctored the documents because I was filing a complaint with the BBB Better Business Bureau, LUCY HUNG UP ON ME. This was not the first time I rented with Enterprise but it is the last. Your credit cards are not safe with this company, their practices are illegal and their employees are disgustingly rude.

Enterprise is not a good company to get a car from. I have been cheated twice. The first time I got my money back. The second time, I borrowed a car and it sat in my driveway, overnight, brought it back in the morning cause I didn't want a minivan and they said there was damage. They did not go around the car with me, or write it up. I also, thought it was strange they moved the car when I returned before we went out to check it over. Don't borrow an Enterprise car they will cheat you.

Went into Enterprise today at 10:39 am to get my rental due to insurance claim. My appointment was originally at 5:00pm but I got off work early and I live an hour away.
I was told that I they didn't have anything to rent me until 5:00 (parking lot full).
All i can say is WOW; never would I rent from Enterprise in Anniston, Alabama. The woman at the desk wouldn't even look up to acknowledge me standing there. No customer service! Reported them also to my insurance company.

I rented a car from Enterprise a few months ago. Then a couple of weeks ago I get a call, email and letter from them saying that they have come to believe I had been in an accident but don't owe anything because I purchased the extra insurance and they want me to answer some questions and fill out an incident report. I WAS NOT IN AN ACCIDENT AND THERE WAS NO DAMAGE TO THE CAR. I let them know that via email and voicemail and they are still calling me. I don't know what kind of scam they are running but DO NOT RENT A CAR from these people. This is just shady. And if they really thought I did get in an accident, why did they wait 3 months to contact me?