I rented a car for more than a month at Enterprise (while mine was in a body shop), paying nearly $1,400 out of pocket for this rental, and expecting to earn points for this from their rewards program that clearly states: "We Made It Simple: Dollars Spent Equals Points Earned With Enterprise Plus, the more you rent, the more rewards you earn."
When I asked why my account wasn't awarded points for my rental, I received an explanation that my rental was "non-qualifying" (with no explanation) and any attempts to speak with someone just got recorded responses and go arounds. I also had another vacation rental (just 4 days) with the same result: my rental was "non-qualifying" even though it also was booked directly with Enterprise.
All I can conclude is that their rewards program is nothing but a scam, despite that claim that dollars spent equals points earned. Also, their customer service is woefully inadequate. I will not be spending any more dollars with Enterprise and will make sure that my employees and acquaintances do not either. This is not an ethical company to do business with.