Donna C.

On the 13th of May I made a reservation for my son to pick up a car at Enterprise at the Des Moines Iowa airport At the time I made the reservation I was told to be sure to have a return flight itinerary which we did in fact have When my son arrived at the airport he went to Enterprise and was waited on by an extremely rude and belligerent gentleman that wouldn't even look at his itinerary and refuse to rent him the car He said he didn't have proof of return flight but he wouldn't look at it My son actually returns tomorrow which is Sunday May 15th All I'm asking from Enterprise is that they give my son a formal apology or some type of compensation The apology I want from the gentleman that helped my son I've always loved Enterprise I'm a gold customer I have nothing but good things to say about them until this particular incident I'm extremely upset about this Something has to be done They have filed a report but so far nothing has come of that My son had to take a cab 30 miles south of Des Moines and it completely ruin his vacation with his twelve-year-old son Thank you for reading this hope you have a good trip