I worked with a regional manager who compensated me for the added fees, misinformation, and driving to a different Enterprise location. I appreciate his willingness to take ownership of the situation and make things right. This speaks highly of their integrity and ability to pursue high expectations for service, quality and value.
Terrible Management. I will NEVER rent from this company again.
I spoke with an Enterprise representative who gave me a price and set up my reservation. They contacted me two days later and told me I had to pay additional hidden fees that were not disclosed upon my original reservation.
They gave me an ultimatum, pay the hefty fees or drive an additional 30 miles round trip to a different Enterprise location.