So I finally signed up for Airbnb because my family was gathering in NYC and I wanted a nice place near by. I went through the process of setting up an ID. Check. Then got to the ID verification. Makes sense. However, 1st it could not verify even though my info was in fact accurate. Finally resolved the site said the glitches were due to what they said was site server issues. Check. It then asked to check via access to either facebook, google or LikedIn as an additional verification. I thought ok that seems fair. Looked at what they wanted access to and know enough about data delivery and value of big data accumulation for investor valuations and saw they wanted access to my contacts. Bingo.
For those who do not know, there is no way that is of any verification or security value. That is simply a fake and ineffective excuse for a pure DATA grab. It is heavily frowned upon and there is a stark division between so Internet based companies that do this kind of data grab cloaked usually in security or verification and those who do not insist on getting access to contacts.
Let's be clear what that means and why it is such a NONO in the internet business etiquette. It is basically saying you have to give a 3rd party access to the contact info of a friend or business contact of yours WITHOUT their agreement. That is the ethical issue here.
So I paid for the place that said it was available. Hours later and only one day before I had to arrive, I get a note late at night saying the place was not in fact available so had no other options in time. Hotel started to seem really good...
Regardless of their current valuation as a company, these two points will eventually cause the company to lose market share. There is no need to require access to contacts. It's a fluff argument giving false sense of security. Second the turn around process is deeply flawed and unprofessional. I have used VRBO often and am used to professional and streamlined businesses in the hospitality sector and have even worked in it at one point and this was very unconvincing, arbitrary, open to total discrimination (other real issue), and in need of a real overhaul. Better models are sure to arrive soon. Let's hope.