English Elm

I received my order in excellent condition and I'm enjoying the lamps I purchased. They are darling and go well in our master bedroom. Thanks so much English Elm!

The customer service team reached out to me saying the item I ordered is out of stock and provided me options to switch. When I replied with my option, they then replied in a very rude manner saying that the item is out-of-stock as well. Why did you offer me the option that is not available? They then canceled my order without letting me know. Terrible inventory management - is it that hard to just deactivate the unavailable listings? TERRIBLE SHOPPING EXPERIENCE, WILL NOT RECOMMEND TO ANYONE.

I purchased a modern covered cat litter box house back in February 2022. Due to supply chain issues, my product did not arrive until April 9th. After using the litter box for 6 months, the unit is falling apart. The laminated wood is separating, the vented door has fallen off of the frame, and the unit in general, does not support a $200 purchase. I reached out to customer service at English Elm, who told me I needed to contact the manufacturer as there was nothing they could do. The manufacturer (phone number provided by English Elm) said they were just a distributor, and once 30 days had past, there is nothing they could do for me; I needed to go back to English Elm. I did learn that this "manufacturer" is simply a 3rd party logistics company that purchases products from overseas. That would explain the quality of the product. They could provide me with replacement parts, but I would be responsible for the cost. Going back to English Elm, they proceed to tell me they "understand" but it has been more than 30 days since my purchase and they were not willing to help. I have purchased a product that, if a return or defect were going to happen, it had to be within 30 days of the receipt of the product. Not sure how one would know that, and apparently it is written in their return policy. However, there is no mention of a defective product, which is what this is. Absolutely horrible customer service, and their supply chain is at least 2 deep. Consider purchasing household furniture, etc from another source. 30 days may not be enough to see how long something will hold up. I wasted $200!

I ordered the Tommy Bahama Kingstown Regiment Huntboard for $1,899.97 from English Elm in early June. It's website says delivery within "8 to 13 business days." Two months later, a very damaged looking box was dropped off in my foyer. The delivery driver told me it was just from where the folks at the warehouse opened the box to inspect the contents before promptly leaving. I unboxed the very heavy buffet and my heart sank. It was not only broken across the front but the irregular-shaped wood piece which had broken off the front had small nails evidencing where someone, somewhere had previously attempted to repair it. That's what English Elm took 2 months to send me. A broken and repaired and broken again $2,000 buffet. I immediately emailed English Elm with photos and asked for help getting the enormous packaging and broken furniture out of my foyer. I said it had to be gone within 5 days as I had company coming. I said, otherwise, I would be forced to drag the 400 pound piece of furniture and its packaging to my front yard. I was warned by "Andrew N." not to remove anything. 5 days later, and it's still sitting in my foyer. English Elm has gone radio silent. Never again. Run, don't walk away from this shady operation.

I ordered $1000+ worth of chairs. They sent the completely wrong chairs from what was ordered and customer service is impossible to contact. They dont even return calls.

Do not buy any thing from this website if you don't want to west your money and time!
They sell open box or damaged product, and no refund.
Also, they will block you if you complain.

I ordered with English Elm today. I am moving next week and needed a new headboard. I loved the look of English Elm's products and website so I decided to order, EVEN THOUGH I got not estimated arrival date when I placed my order. A few hours later I received an email that the headboard I ordered will not be available until FEBURARY of 2022. I suggest English Elm should update their website and let customers know if the product they want is even in stock! Will NOT be ordering from them again.

Late March of this year I ordered a bedframe from English Elm. I paid over a thousand dollars on their website for the bed-frame. They email me saying great your order will arrive next month at the beginning of April. April comes and goes no bed-frame. I sent an email asking why haven't I received it yet. They sent an email back saying the manufacturer has pushed the date to another month. Every month they would give me this same email for 6 months. They have ignored my requests to speak to a manager. I've emailed and talked to several different representatives they've stated that a manager isn't available at this moment and stating it's not the company's fault the item hasn't arrived they are at the mercy of the manufacturer. Meanwhile I'm at the mercy of this scam company that has taken my money for 6 months with no product to show for it. And on their website it says the beds in stock and they've jacked up the price. Which to all this english elm will reply we're sorry for your inconvenience we are beholden to the manufacturers timeframe. Which is apparently 6 months from the promised date.

News from today they've canceled my order without my permission. After the fourth time of me asking to speak to a manager.

This Company threatens you with collections for their mistake! Not only did they provide the incorrect Tracking Info, they blamed it on the Customer stating "It's easy to track", like I am stupid. The link they provided shows DELIVERED, as i told them. They said I do not know what I am doing with the click link THEY PROVIDED!

I told them, I do not want the item I purchased, even though it shows DELIVERED, which it clearly was not! They threatened me with action to collections and or other ways to get REVENGE on me. I ordered the item almost 2 weeks ago, and even if i wanted the item, it's still NOT here!

Just FYI, the people that leave good reviews here are the one that are LUCKY, as there were no issue(s) with their Order(s). However, IF you ever run into any potential Issue(s), be warned, you will have a mess on your hands!

We ordered an oval table in November and received it in February. To add insult to injury, the table was delivered damaged. The wrapping was too tight, damaging the table; the proof is in the photographs. English Elm refuses to rectify the problem because they were informed 48 hours late. We waited for months! But they have a problem with 48 hours! I went back and forth with Andrew from English Elm; I told him we were unsatisfied and would report this to the BBB and my credit card company. Andrew N of ENGLISH ELM THREATENED ME WITH THESE EXACT WORDS "Then we will respond accordingly. We have your account information and we'll send it over to the collections agency. Your credit rating will be affected. Andrew N." In one of his emails, he offered a $500 refund. We do not want a refund! We want an undamaged table that we paid $3000 for. The table is damaged, and we must look at it daily! DO NOT TRUST ENGLISH ELM DO NOT BUY FROM ENGLISH ELM. WE WILL INFORM THE PUBLIC OF THIS UNCARING ATTITUDE TO THE CUSTOMER. I WILL BE STICKING WITH WAYFAIR!

I purchased 2 of the portland accent chairs in july last year. The chairs weren't delivered for several weeks. (I believe we got them in september or october. One arrived damaged. English elm said they would replace it but i had to box it up and take it to ups. They would not send a pick up. It's very difficult to return an item in a furniture box with out the use of a truck. It would not fit in my car. I had to rent a truck to take it to u pop s. Not an easy return. Fast forward to February, not even 6 months since delivery, both chairs have broken, they have come apart where they are welded together. I contacted English elm and they said they are no longer under warranty and they could not replace them. English elm no longer sells these chairs in their website so i assume many people had this issue. I had another pending order which i cancelled immediately after their response regarding the chairs. I flushed $850 down the toilet by ordering furniture from this company.
Lastly, what you order on this website is not actually in stock. This is how it has worked for me: i place my order, they charge my card. They send me an email saying it's out of stock. They place the order with the company from which they are purchasing. They give me an approximate date and weeks later they send another email asking me if i still want the item. I say yes. I wait several more weeks and then it's delivered. I suggest you read reviews from the BBB before purchasing anything from this company.

Please do not order from this company! If you have a spare few minutes please read my story about these frauds.

Ordered from the website and got confirmation email saying to expect shipping/tracking info to be emailed... heard nothing from these guys and started to get a bad feeling. Thought you know what I'm going to cancel so checked the website and it clearly states cancelation with full refund possible up until shipping, hadn't received any notification regarding shipping so emailed them telling them I wish to cancel and get a full refund as per their website saying cancellation must be done in form of an email(No Phone calls). So I thought that's that and I'll carry on with my life!

This is where these guys show what complete frauds they are... got an email the following morning informing me that sorry you can't cancel as order has already shipped! The order had NOT shipped as they sent a tracking number in that email and the only thing they had done is quickly sent info of shipment to FedEx. I'd love to carry on but I wouldn't want to bore my fellow consumer, the bottom line is these guys lie and cheat to take your hard earned money. Mr Andrew N in their customer service department has serious small man syndrome.

Luckily i kept documentation of all their fraudulent behavior and my credit card company agreed with me that they are fraud.

So if you've seen something you like on their site... keep looking and save yourself a headache

Quick and easy delivery - within in a week. Bed is beautiful, easy to put together. Color is as described with a beige color. Just ordered the matching end tables.

I placed an order with English Elm on March 8,2022. The order was cancelled by English Elm on March 9th. They stated, "because we did not have enough stock to fulfill your order and your payment has been voided." When I looked on the website, the product was available for $31 more. I called and emailed English Elm several times to no avail. All you get is a voicemail. A few days later I called again and someone finally answered. I was told they didn't have stock even though it was listed on the website.
Soon after, I decided to test my luck and see if I could order them again at the higher price. Low and behold, they showed up at my door a couple days later.
I tried calling EE to discuss, but once again they would never answer. I also sent an email. I received a response that did not address what I sent. Their response was, "Unfortunately, we do not have availability on our website. We do not have the manpower to update availability for over 300,000 skus on our website" The item was on their website and still is!
All in all, English Elm had terrible customer service and does not care about fulfilling orders that are placed prior to raising the price. They would rather cancel the order than do what is right. Moreover, when asked about their business practices, they don't address the issue and/or don't tell the truth.

English elm is a PIECE OF $#*!! I've been waiting 5 months for my black hump console table and EVERY month it's been pushed back YET you still have it up on your site for purchase and have the nerve to have it on sale! How the hell can you have something on SALE that you haven't had in stock for 5 MONTHS? Y'all are a SCAM and I'm reporting you to the BBB!

Horrible. The screen was in irreparable pieces before I could even get it out of the box. I threw the entire thing away. But not before I was able to determine that it was just a piece of junk.

I would not recommend ordering from this company. They ignore your requests
They charged my Visa and I never rec'd a product. I am still trying to get refunded.
BUYER BEWARE

English Elm is a backorder furniture company that sells items as if they are in stock ready for delivery.
I placed an order for 2 Remark Gray Chairs on 4/23/21. Total $842.50.
Immediately after the order went through I was emailed my items were on backorder til August or September 2021.
9/23/21 I received one chair out of two.
The company expects me to wait til August or September 2022 for the second chair.
I WILL NOT.
It has taken me since 9/23/21 to receive half credit back on money the company had since 4/23/21.
Now I have the chair received to return back to them. I paid $75.00 to prepare the chair for pickup by a promised warehouse truck.
They have emailed me a Fed Ex label to arrange my own pickup.
Real customer service.
Called self-service.
I should not have to arrange the pickup.
English Elm should be shut down.
Please save yourself time; money; and your health dealing with them.
No consumer deserves to be treated this way.
I have no photo to upload because the single chair is in a box.
Prepare to involve your bank; spend hours to expose them; plus the hours invested in emailing them.
They just do not get it.
But they grab your money...
Keep your money...
After a battle you might get back part a refund like me... but plan on ongoing battles to get your total refund.
I requested a warehouse pickup to insure the safe return of the chair.
Placing the chair in the custody of Fed Ex is a risk.
I have great sympathy for others that have been burned by them.
Consumers that just wanted the items ordered.
This has just about cost me my health too.

My experience with English Elm was great. The table came quickly and there were no problems with the delivery. So pleased with the whole experience and have received many compliments on the table