Ebuyer

My experience with Ebuyer.com has been HELL. I purchased an £80 hard drive which was DOA (the fault was connection related, drive was not recognised on windows start up and device management), returned it to them sufficiently packaged, and went through their RMA returns process. They then refused to exchange it due to "external damage" and that it's not claimable against warranty. I tried to ask for proof of this "damage", after going back and forth many times, but it was clearly damaged in transit. However what surprised me was, that in the photo they sent me, the sata connectors was completely bent! If this damage had been present when I was attempting to format the drive then I would not have been able to plug it in at all! It's strange how this can be damaged in transit when the sata connector is inbedded inside the drive, it's obvious that someone in their "technical" team tried to find out what was wrong, buggered it up by bending the pins, and now they are trying to cover it up!

I am really shocked at how this whole process has been handled by Ebuyer. I've been a customer since 2013, and previously always had a good experience, but after this handling of my return for a product which never even worked, and that now I cannot even return, I honestly can't see why I should remain a customer. I've dealt with the returns process at Amazon and Overclockers in the past, and that has always been a smooth and pleasant experience, in contrast to this experience which has been nothing short of a twisted nightmare of wasted phone calls and emails dragging on for nearly 3 months.

I am extremely disappointed in Ebuyer and it's customer service. I feel that they have been dishonest about my return and have not answered my queries and instead ignored them.

I am never using or recommending Ebuyer's services ever again.

Ebuyer are totally unprofessional and their customer service diabolical.

I purchased a HDD (which I needed urgently) and received a text to tell me that it had been delivered to a click and collect location. The following morning, I spent an hour with the shop proprietor trying to locate my parcel however it was concluded that the item was not there and neither did he have any receipt for the same on his scanned delivery ticket. Ebuyer very soon established that the parcel had been misplaced by the carrier however maintained that they would not offer a refund until they had received the item back within 14 days. I didnt see this as my problem as I hadnt received the item and it was a wholly an internal matter between them and their chosen carrier as well as something that I had absolutely no control over. During several follow up calls, Ebuyer then started to backtrack, change stories and deny any responsibility as well as refuse to refund my money. It was left that Ebuyer would treat the matter as urgent, locate the item, get it returned and refund me my money ASAP.

In the interim, I purchased a replacement from Amazon, expedited delivery, perfect!

Two days later, I received a text from Ebuyers courier reminding me that the item still hadnt been collected, an email from Ebuyer asking me what I think of the item (hence this review) and when I called the company (just) they still have no idea as to the whereabouts of the item and are still holding my £150!

This is not the first time I have had issues with Ebuyer but it will most certainly be the last as I will not be buying from them again.

Needless to say, my advice is to buy from anyone but this cowboy company Amazon and Scan are fantastic in comparison.

From what I can see Ebuyer probably make most of their money by employing less than reputable couriers and charging an excess (as there are lots of excellent professional couriers out there who operate at similar rates) and by the interest they make on holding back customer refunds.

Horrendous! I placed an order for a Transcend wiring loom for a dashcam. I received a wireless mouse wit details of a completely different customer inside. I contacted customer service and asked for a replacement as I had booked my car in to have loom fitted costing a non-refundable £30 charge. I was told that they had to investigate what had happened before they would send a replacement. I advised them that without the replacement, I'd be charged £30. Again, I was told they'd have to investigate before sending me a replacement. I advised them that I would return the item and they could track the parcel, showing them it was being returned. In the meantime they could send my product... again, no replacement until the investigation was carried out! Meantime, my wiring loom PLUS my personal information was sent to God know whom! The other customer was the privy to my personal data and customer details etc. Ebuyer were awful about this. They told me to keep the mouse. I've no need for a wireless mouse! I do have need of £30 which was charged for my non-attendance to my appointment. In the end I cancelled the replacement as it would get to me 2-3 weeks after I needed it. I can send things to America and Australia quicker than that. Ebuyer seemed to care very little about my information being sent out as they were for another person's details coming to me (I have the emails as proof). I had heard bad things on HotUKDeals.com about Ebuyer, but went ahead and used the site as it wasn't a non-descript seller on a site where things can be second hand, but sold as new/nearly new. I will never, ever darken the website for this company again. I would advise other buyers to read the sheer number of negative reviews on Trustpilot among other review sites before purchasing from them, and take your chances. I'm still waiting to hear what has happened with my product, which was sent to someone else. Have they still got my details in the same way I was told to keep the item (and personal details of the customer). I'd also like you to know that Ebuyer sent a courier twice to get their item back without informing me that someone was coming to get it! Run Forrest, run!

I would avoid purchasing anything from this company.
If their product mentions a warranty, take this up with the manufacturer, not the retailer (Ebuyer).

I purchased a power supply from Ebuyer just over a year ago. This had a 10 year warranty with EVGA, so I contacted both Ebuyer and EVGA in the same email, mentioned this and asked who would process this? Ebuyer responded that they would take care of it and look into either a refund or a replacement, when I talked to them on the phone. No mention of a proportionate refund at this point. I package the item and send it off.

I get contacted by Ebuyer a few days later to state that as the product is over 6 months old I will be refunded a proportionate amount depending on how old I had it. Without telling me how much the refund would be by email or if I was happy with this, the RMA was closed.

I emailed the resolution centre informing I wasnt happy with this and if I could have the item sent back so I can deal with EVGA directly and they can keep their refund. I get responses from their resolution centre, emails with a few words as possible or explanations that said that this wouldnt be possible as the refund has been processed and they wouldnt be able to advise me further.

After a few days of silence I decide to give them a call. They confirmed to me over the phone that I wasnt asked via email if I was happy to confirm their refund and nothing further could be done as the refund had been processed.

I then asked to which account? It turns out the refund wasnt processed. I then ask due to this, can I have my item back that I paid for? They flat out refused. My item had already been shipped back to EVGA and they were unwilling to deal with this further.

I had no choice at this point to accept the refund.

Ebuyer never sent an email to ask if I was happy to confirm a proportionate refund. Their customer support was awful via email and left much to be desired.
Please send any returns to the manufacturer! Ebuyer will mess you around and will give you as little information as possible every step of the way.
Not sure Ill be going with ebuyer again.

RMA number: *******

Very unpleasant experience this time. (Missing Laptop and No customer service.)

Ordered from Ebuyer a couple of years ago and had no issues. I decided to buy a new laptop via Ebuyer as it seem well priced. Ordered the laptop on the 22nd and requested next day delivery. Arrived on the 23rd and turned on the laptop.

The laptop I requested was a laptop with no OS as I know enough about laptops and computers to install OS and other software. When I turned the laptop on, it was clear it was faulty. No boot options and had some sort of lock that stopped the laptop doing anything other than BIOS settings.

I spent 3 hours on the phone going between ASUS and Ebuyer and they blamed each other for the issue. Ebuyer then took responsibility and offered a replacement once I had received a ASUS query #.

Returned the laptop on the next day via their collection service. The laptop arrived at Ebuyer according to Yodel on the 25th. I received no email or anything saying it had arrived. I emailed to ask what was happening and the reply was they had no idea where the laptop was. I sent them confirmation from yodel that it had been delivered and they replied they are investigating it.

May 4th I receive an email saying the laptop has finally been found and it will take 3 days for their team to look over the laptop.

I receive an email today (May 6th) saying I am entitled to the replacement however the laptop is now out of stock. Because I paid via PayPal I am entitled to a laptop up to the same value or less.

I have now requested a refund and will never use Ebuyer again. The whole process has been painful. I ordered the laptop next day delivery as I needed a laptop to work from home.

Stay well clear!

I bought a laptop for my daughter for Christmas on the 10th Dec.
Yodel say they'd delivered on the 24th but didn't (Ring doorbell evidence).
Contacted Ebuyer on the 29th Dec & told they'd get back as soon as Yodel replied to them.
Had to ring on the 04th for an update to be told Yodel responded on the 29th.
I was then told by * customer support would contact me in 24 - 48 hours.
Rang them again after 75 hours for an update.
* was supposed to ask me on the 04th why it had taken me 2 weeks to report it missing.
24th - 29th = 2 weeks? That's some great maths.
Put on hold to then be told my claim was invalid because I'd left it so long to report it missing.
Explanation was I purchased it on the 10th but didn't report it missing until the 04th Jan even though I had an email from them on the 29th Dec.
I explained (in a heated way) how could I report something missing if it hasn't been delivered yet & I reported it as soon as I could.
Told yet again that they were sorry but that was their policy.
Basically I got my money back after a further heated discussion & mentioning trading standards.
Low & behold old * emails me on the 10th to say:
"I have spoken with the relevant department, and they have asked for me to query the reason for the time cap between your delivery date and the date you queried this."
Well * why has it taken you 6 days to ask me such a simple question & do none of you know what you are doing there as the matter has already been resolved?
Don't get me wrong, I've used Ebuyer many times & not had a problem but this experience has totally put me off using them again now.

*Personal information redacted by admin

How I wish we had read the reviews before attempting to buy. This company have to have the worst customer service we have ever encountered. How are this company still in business. Yesterday my husband attempted to buy a laptop. His credit card was refused as it had a foreign billing address, so he switched to a second card, (with English address) which was accepted without problems. Later that afternoon we had a phone call from Barclaycard Fraud department who told us that the company had charged them for 25 laptops - all on the card which had been refused. The resulting bill was over £7000! They advised that they were treating it as fraud and so ensure that the card would not be used again, they would cancel it and issue another. On phoning Ebuyer.com, to ask what was going on, and speaking to Jade - who was rude, unhelpful and sarcastic, we received an email to say that the order which had been correctly placed, had been cancelled, and if we still wanted the item to re-order it. Another phone call to the company, still no explanation or apology, and not only was the order not re-instated, but our account with the company was also terminated.
Later, I ordered the same item (the previous order had been in my husband's name), and I now discover that I too have been blocked! And why? All because we wanted to know why they had charged my husband's credit card for 25 laptops, not one!
At no time has this company apologised, shown any concern about the situation, and have even refused to discuss it.
DO NOT TOUCH THIS COMPANY WITH A BARGEPOLE. IF THINGS GO WRONG YOU WILL HAVE ABSOLUTELY NO SATISFACTION, APOLOGY OR ASSISTANCE FROM CUSTOMER SUPPORT.

I ordered a gaming PC from eBuyer on 20/04/2020 for £899 on the basis that it was a pre-order, ok fair enough I had to wait a few days for it to arrive because it was a pre-order. When it finally got here it was an impressive machine, so I excitedly plugged it in and got ready to put it to use. This is where the trouble begins. I plug it in, turn it on and then a loud grinding noise starts to come from the case. This is when I realised the PC I've ordered was defective. After a bit of investigation and help from some techy people on Reddit I worked out the issue, one of the GPU fans was striking the WiFi adaptor every single time it span around which caused a constant grinding sound that was simply too loud to ignore, the thing sounded like it was about to explode! So after identifying the issue I left it for the night because it was 9pm by this point and called up customer services the next morning. The team were very helpful at this point, they opened up a return for me and the tech support guy tried to tell me something that might fix it, to move a wire out the way, but this didn't solve the issue and he told me how to send it back and receive a refund. This was on Friday and the shambles that is ebuyer doesn't open on weekends so I had to wait until Monday until I could send it back via DPD. That went fine and the chap on the phone said I'd have my money by Friday. Roll on friday - no money. I call up the hopeless robots at the call centre and after waiting for 30 minutes I got through to Emma who was no help at all and just said "well we're having delays due to corona, you'll have to wait, we can't offer an estimate on when the money will get to you, bye!" So after that fantastic experience, which was ultimately pointless as it advanced the refund process no further, it was once again the weekend and ebuyer were not open. Fast forward to today, Monday the 4th of may 2020 and I've just got off the phone with ebuyer who have given me the same old drivel "sorry it's delayed because of Corona, we don't offer compensation, we can't offer an estimate to when your money will be in your account, deal with it, bye!"
Utterly hopeless team, couldn't wish bankruptcy on a nicer bunch of cretins. When will I receive my £900 back? Who knows!

BUYER BEWARE -- DO NOT BUY FROM EBUYER UK

I bought a laptop from them on next day before their cut off this is where the issues started, arrived 3 days later, given the circumstances, okay fine. I did get a refund for the postage after calling them which took over 70 minutes to get through.

The Laptop arrives which cost £2583. 95 and is broken, doesn't charge, I try to call them, no avail waiting to get through to support, I decide to try the manufacturer "Razer" was through to a tech within 3 minutes on live chat, they tell me its broke, apologise and tell me to send it back to the retailer for a refund or exchange, since Ebuyer have no stock I opt for a refund, I package it up and send i back via their couriers the next day, They receive it back to their stock as evidenced by a call to them this time a 43 minute wait only for the call to be answered by someone who couldn't care less because well clearly they though their place should have been closed because of Covid 19 Pandemic.

So far I am still waiting for my refund, so I go to paypal and start a claim there, it's incredible ebuyer are straight on that and responding, I have given them till tomorrow to give me a refund else I'll be escalating it to a full claim with paypal to get my money back from them.

Their website says they're fully operational, but it would seem its a total lie, I have spent a lot of money with ebuyer over the years but this will be the last time they get a hold of my money it's out and out theft in my eyes. Not a good word will pass my lips of this company if any of my colleagues ask about buying any new tech, I'd rather send them to the other high street tech store and that is saying something as they're just as bad.