EbuyerReviews 254

Sent my motherboard back under warranty after it failed, only to be told a good few days later that they won't honor the warranty because the CPU pins had been bent during delivery claiming that it was due to no cpu socket protector being fitted (even though I made sure to fit it in and told them countless times that I did only to be ignored and insisted that it wasnt even included in the box). I packed it extremely securely so even if I didnt fit the cpu socket protector There would have been no way the damage could happen in shipping so I expect it was a botch job that happened they turned it on to me to dodge responsibility (I assume they even went as fair as to even discarding the cpu socket protector which after I told them that there was a cpu socket protected fitted). Extremely disappointed I will never ever shop here again even if they do a deal on something cheaper than anywhere else. Also their support is extremely slow with them taking weeks to deal with something that another company like Scan would deal with in a few days. On top of that the support person lied to me that Asus would be able to do a repair on it for a fee however when I contacted Asus I was told that they wouldn't be able to do that so now I'm stuck with a broken £300+ motherboard. To the technician reading this I hope you are satisfied with having to avoid the responsibility for that botched job of yours at the expense for me having to deal with the conciqences of that even though I was in no way responsible for it. Ps noticed the clock battery is also missing from the board. Are you now going to claim it wasn't fitted in to begin with?

Website clearly states free next day delivery and then email received after purchase stated delivery will be in 5 working days. This is for a business account and for digital software (no physical copy). Customer services are of no use, first stating they can't help then answer machine reached three other times. No callback despite leaving a message on their answer machine.

Bought an expensive GPU which was overheating a few weeks later. Ebuyer claimed it was not faulty, first claiming the temperatures were normal and then claiming it didn't reach those temperatures at all, and refused refund. Had to claim via Section 75 on credit card. Ebuyer counterclaimed and bank required us to pay for an independent assessment before refunding.

The delivery will intentionally miss you and propose an uncomfortable date for next delivery. They will then scam you of your money and the item will never be delivered. Avoid them.

Worst customer service experience ever.

Firstly they got my payment details wrong, then they got the delivery date wrong even though I paid for nest day delivery.

When they finally tried to deliver the parcel never came even though I took the day off to wait for it and when the parcel finally showed up a week later it looked like it had been thrown around.

Not a problem if this was a bag of clothes but I ordered a very expensive PC component.
Do not use this company for anything especially expensive computer components.

We ordered a processor that cost nearly £200, it came damaged with a pin missing, then we were told they would not refund, replace or repair the part because of their small print that damages have to be reported within 48 hrs of delivery. Our advice to you is beware of this company! DO NOT USE THEM! They are unprofessional with one of the worst customer service departments I've ever been in touch with, they fall back on terms and conditions that are heavily stacked against you. If anything is not right you will lose your money.

Don't pay for next day delivery, they didn't ship and won't refund. Won't be using again, will go elsewhere

It is already faulty on the screen when I just receive my monitor. Requested for return but never heard back from customer service after I created the return enquiry form. Very disappointed!

They literally used every trick in the book to get out of a refund, and tbh no matter how many times you explain it, they don't listen. Apparently they have new owners now, I hope they sack this current support staff.

Simply one of the worst companies i have dealt with in recent years. Didn't process an order and had to be chased. When they did process it, they did not despatch. When chased, they did not despatch to an amended address. They did not despatch the bext day or the next day either. No help on the phone, no proactive emails. An absolute shambles of a company who should be avoided at all costs. Save yourself some stress, pay a little extra and buy from a better company.

Don't buy from this site. Late delivery, bad customer support and items may have problems. You will also run into trouble with returns.

It's so bad that if you have an active order literally just cancel it

Avoid, this company have tried to scam me. Placed an order with next day delivery on a Monday, nearly £7 for next day delivery. The item wasn't even dispatched for two days, then was sent via yodel, the same courier they use for free delivery. Complete scam.

Over a week later the tracking was updated as delivered but nothing was delivered to me. I contact yodel and they admit that the GPS and evidence provided by their driver suggests it was delivered to completely the wrong address. Ebuyer won't accept it's been delivered to the wrong address and refuse refund. They claim a grainy photo of a parcel in a letterbox that's not even my front door is proof of delivery and maintain the item was delivered to me. To top it all off the customer service staff were slow, and incredibly rude. Essentially accusing me of stealing the item even though I could prove their tracking was incorrect and offered to provide evidence, photos of my house (that don't match the delivery proof) and cctv of the whole day that they claimed the item was delivered. Had to place a chargeback on my credit card to get my money back, avoid at all costs.

I purchased a laptop from them, but they delivered a cheaper model. Because of work I was unable to return it, so I asked for refunding the difference. It took me two months to finally receive an apology and get a partial refund of the price difference. This is practically stealing. Be super careful with them!

Ebuyer has been a store which I have rated very highly. They used to have a real customer focus. I placed an order everything showed in stock. A week later I get an email stating I have a refund for the cpu as its out of stock and not going to be replaced!
I get on the phone and somehow its my problem and any deals, have now gone.but feel free to reorder at the current prices and 2nd delivery charge.
I should say they did give me a 10 voucher which covered the 2nd lot of shipping but not the additional I had to pay for the new CPU or the lost time it cost waiting for the part to come in, and the delivery date getting missed on the original order

Awful awful delivery service. Been waiting 3+ days for my monitor even though i paid for next day delivery. Rang multiple times to see whats happening and just got fobbed off. They shouldnt be using Yodel!

Accidentally made a slight error on a purchase regarding deliveries and called up imediantlely to amend and the pure unwillingness to to anything is absolutely baffling!

Have spent probably upwards of £3k with these guys over the past 3 or so years not mega bucks by any means but certainly won't be using them for my next purchases.

Absolutely shambolic.

I have been a customer of ebuyer for over 10 years and they have been OK untill you don't need to contact them. I spend a lot of money with ebuyer for business (computer repair shop). I used to have a normal consumer account without no issues. One day they decided they cannot sell it to me anymore as consumer and change it to business account. Once that was done all sorts of problems started. First after placing an order I had to ring up customer service 20+ min each time just for them to push order though. That lasted about 6 months (I place orders 2 a week min). Then after that was fixed they assign you a business manager and you have to email in your order and they send you a quote. Again most of them I had took forever to reply where all items I get are needed next day most of the time. After that I have purchased a graphic card but my client changed his mind. So I thought I return it. They decided to charge me 20% for returning unopen box. Return was done at my expense as well. As it was a £400 item I lost out on a lot of money. After emailing customer service they said that's their policy. So I decided to email my so called business manager to see what he says. After 2 emails he ghosted me and decided not to deal with my problem. At least he could have courtesy to answer an email to a customer for over 10 years who spends around 20 - 25k per year in their company. Once it's to do with sales they get back to you but once it's another issue they just blank you. Even after making a complaint to customer services dep. Still waiting for their phone call or email a month later. I have started buying at scan.co.uk as at least they do what they says they gonna do.

APC Repairs

Having purchased a computer from them it came with a software fault after three phone calls and being lied to about my consumer rights, I agreed on a full refund, they got there goods back but no refund has been made numerous phone calls where you are passed from one to another, a trouble shooter who does not reply, I would never trust or use this company again, if you use them be sure of your legal rights

Retailer in breach of Consumer Rights Act, dodging responsibility with a faulty high end GPU which failed just 15 months from purchase, leaving me £400 out of pocket and unable to source a replacement at similar cost, so cost me >£750 overall. The GPU was clearly not fit for purpose, of satisfactory quality, or as described (high end). Customer of 17 years - sadly never again :(

Avoid at all cost customer service is awful. Will charge you £10 to return damaged item.
They also sell gpu that are out of stock without mentioning it anywhere on the page