Please AVOID at all cost!
On the 20th of March I have purchased a laptop from ebuyer.com. The total cost was nearly £800, and I added next day delivery. I paid some money upfront and took the rest in instalments with Klarna. I have shopped at this website before and so have my friends, so at that time it was a trusted source.

The first problem was the next day delivery, as for two days the driver kept leaving me the 'Sorry we missed you' messages, even though I was at home all day, waiting for the parcel. I complained straight away to the courier company, Yodel, and was told that at the third try the driver will be more careful. On the 24th I received a message that my parcel was delivered and accepted by me, much to my surprise as still no one rang the doorbell. I went downstairs as my building has a reception area and found the parcel there, on the table. I asked the building manager to see the CCTV from that day and saw that the courier entered the building, tried to leave the parcel with a neighbour and when she refused to take it, left it on the table.

When I took the parcel upstairs and opened it, I found a box of washing powder inside, instead of a laptop. From that moment it was constant stress and worry, as I had to contact both Yodel and ebuyer, write numerous complaints, make numerous phone calls, all for ebuyer to eventually say they have investigated and the parcel was packed correctly and they 'don't sell washing powder'...

Ebuyer claims the parcel was not tampered with and delivered correctly, but they do not explain how I ended up paying nearly £800 for a box of washing powder. Yodel also conducted an investigation, allegedly, however they claim that all investigations have now been concluded, and they can't help.

I looked through reviews online and it looks like there are customers with similar stories, some even received empty boxes. All negative reviews are rather new, and I wish I read them earlier. On the ebuyer website, however, the reviews are very positive. I think they may be blocking people from reviewing on their website, as I've got an account with them and when I go to reviews page it is not letting me leave a review. Also, I've seen many more negative reviews on other websites which have now disappeared, which leads me to believe they delete reviews as well.

This review is based upon my brief and noteworthy experience with the customer service team from eBuyer.com in Sept '22.

I placed an order for an item, which was 'In stock' and available for next day delivery. My primary aim upon ordering was to get next day delivery.

Already paying a premium. Not only for added delivery cost(understandable), but also the item itself was apx 10% more than other vendors. A 'hit' I was willing to take given the circumstances.
I placed my order and went through the extra bank security (HSBC), but completed and received order confirmation via email.

I finished work on the day of ordering, to see I had another email from eBuyer. This time stating that;

"Before we process your order, we require further information to validate the order. Please call our Customer Support team on *******300, between the hours of 8:30am - 5:00pm (Monday - Friday) as this is when the relevant team are available to verify the further security checks.
Your order has been placed on hold for 48 hours pending contact from yourself. If we do not receive contact, your order will be cancelled."

This message, naturally brings a certain amount of frustration. Particularly given it was now circa-1800. Nonetheless, I do appreciate life happens and thought it must be with good reason.

At 0830, I called to an automated message stating that opening hours are from 0900. Good start.

Shortly after 0900 I was greeted by Brian from the Customer Services Team. He excused himself to discuss with the 'Accounts' team. On returning he explained the reason for the 'hold' was due to my postal address! More specifically, the distance of the postal address from the billing address. For note, the registered address to postal address summed the distance of apx 182km(114miles). Gloucestershire to South Yorkshire.
Brian then asked me if I could explain why this was the case. After gaining some semblance of composure, I explained 'No'. Stating that's not a security question, it's an invasion of my privacy. An overreach so great, I can still barely believe he had the audacity to pose the question.
Again, Brian disappeared. He came back some time later stating the account team "Should be in touch today, by email".
At this point, I re-affirmed what he had just asked me. More to ensure he didn't try and back-pedal while I made him aware I was taking notes for this very complaint. Then…the line went dead. 21'st century communication's…I know!

I called again. This time to Jody. Whom after my explanation went away to see the accounts team. She also returned to give the same reason. Unbelievable. On explaining I was not leaving on a 'should be in touch', she assured me the accounts team WOULD get back to me today.

Circa 3mins after the completion of this call, I called once again to cancel my order, genuinely stunned at what had happened and realising I should have done this at first appearance of Brian and his inquisition.

Worth noting, after a brief search (my fault and no-one else's) I found the item cheaper (around 10%) direct from manufacturer. Albeit arriving a day later than I had hoped.

This has been long winded, I appreciate, though if we as 'consumers' do not make a stance and call out such outlandish behaviour, this will only continue.
Quite why this matter was ever of interest to eBuyer, I wouldn't know. Whether it was maybe a 'stall' tactic to buy a day to fill order's while they acted as a 3rd party facilitator, who knows. Nor do I care for Brian and his account teams self-assumed diligence at making judgement calls regarding my personal information.
Whatever the case, I will be giving this company the mother of wide-births and suggest whomever comes across this fable, do the same too.

RMA Gigabyte Z390 AORUS PRO LGA 1151 DDR4 ATX Motherboard, PCIE with inconsistent fault,

Ebuyer would not honour Gigabytes Warrenty policy they have to take the customers goods back and then send them on to the manufacturer,

After telling Ebuyer on phone and them saying we only have to deal with that for a year then its not ebuyers problem is basically what they are trying to say,

Anyway they end up doing the RMA for me, I arranged for ebuyer to pick up the parcel they never came to pick it up I waited in all day, had to then use the Yodel option funny that I think they done that deliberately I truly do, but what pissed me off the most today is that they sent an email saying,

"Following extensive tests by our Returns Technicians we have been unable to locate the fault you reported, therefore, the goods will be returned to you with no further action."

For one I never asked for ebuyer to test my goods just send them to the manufacturer that is it nothing more, here I will put the T&Cs for gigabyte

Warranty "Motherboard: GIGABYTE provides 3 years warranty from the production date. The warranty applies exclusively to distributors and dealers.

End users have to claim the RMA service through dealers where the product was purchased."

Warranty Terms Please contact the location where the original order was placed.

Service Center Please mail to *******@gbt-tech.co.uk(For UK and Ireland residents only) for further information

Ebuyer closed the RMA honeslty this is a joke they try so hard to not make RMAs their problem they don't want to deal with it just lazy mangment and poor practice, I've done RMAs with SCAN and OCUK and never had an issue as it was under warrenty with the manufacturer, all Ebuyer is suppose to do is pass it on

Trying to avoid dealing with RMAs, Ebuyer made an agreement with GIGABYTE as distributors and dealers to deal with customers faulty goods under Warranty Terms,

What more can I do shame on you Ebuyer.

On 26th November, I ordered a CPU and motherboard for £592.95. This is a fair amount of money for me to spend on these items.

The website said that the motherboard awaiting stock which was due in "26th November". I was able to select a delivery date of 29th November for this order.

On 27th November, the item still said it was out of stock so I emailed in.

On 30th November, I had not received a reply so I emailed in again.

I had not received a reply by the following day, so I rang up and after 10-15 minutes I spoke to someone who checked and said there's absolutely no details for when the motherboard will be back in stock.

However a few hours later, I had an email back saying the item was due back in stock on 17th December.

This was too long for me, so I asked for a refund on 1st December - which was processed on 2nd December. I was told on the phone (when getting the refund) that the transaction was pending so the money would be returned to me "in 24 hours".

On 6th December, there was no sign of my £592.95 refund so I emailed in to chase this up. I received a reply saying that it will take 3-5 working days.

On 9th December, there was still no sign of my £592.95 refund, so I emailed again and they said they'd check with the relevant team.

I had no reply, so today (10th December) I chased again and was told the "refund" was processed fine, so I should check with my bank.

I checked with my bank, who said there are no "pending refunds". They said to check with ebuyer.

I emailed back, and was instead told this was a "reversal" not a "refund" as they previously said. They said I should check with my bank (again!)

I checked with my bank, who said that there IS a pending reversal - but ebuyer's payment was taken as a pending pre-authorisatin, which holds the money for 31 days.

So as it stands, I won't get my £592.95 back until the New Year. This is not acceptable.

I have been:

1. Given 4 different delivery dates for my motherboard.
2. Told my "refund" was due after 24 hours, then 3-5 working days
3. Told my "refund" was definitely made
4. Told it's actually a "reversal" not a "refund"
5. Told I should have my £592.95 back already, even though apparently this isn't actually due until the new year due to how ebuyer handle their payment transactions.

A very poor experience.

After a big issue I had with ebuyer about 5 years ago where I was refused a refund for items broken on arrival as I didn't open the box infront of the courier to check?!?!, I said I'd never shop with them again, if only I'd of listened to my own advice!

I ordered the parts for a new PC I'm building (they were the only ones with most of that parts I needed in stock or I would of gone somewhere else... We'll get back to that later). So everything but the ram was ready to go and in stock, the ram was to arrive with them 5 days after my shipping day, so I expected to wait an extra 5 days, no biggy. What actually happened was the day before shipping the ram arrival date changed to over a month away (halfway into january: I made the order at the end of november around black friday for a christmass gift). The GFX card and the case I had paid for also suddenly went out of stock aswell, so they are selling items twice, and making some wait till the next lot come in. I wouldn't mind if they guaranteed it would be in stock for when my ram arrives and ship it all together, but I was told it may well be the case that the ram comes in and there's no case or grafics card to send me, delaying my order past the already month and a half I would of been waiting at that time! When they sell the ram to someone because my order isn't ready when ot arrives and the gfx card and the case finally come into stock then what? Smh

They have such bad stock management and are esentually selling people out of stock items, as they will sell it to someone else if not all your items are ready to go and make you wait. You're suposed to allocate items paid for to an order and put them asside till all the parts get there then send it. Not be all shady and sell someone else something that someone already paid for, because another item on their order isn't in stock when it was suposed to be right? Such a greedy way of doing business imo.

Welp, looks like we'll be having Christmas in febuary here...

I've had an account with Ebuyer for over 10 years. A few weeks ago I bought the highest-spec laptop on the market from them for £3000. When the parcel arrived, it was empty - the laptop peripherals (charger etc) were still inside. But no laptop!

On closer inspection, the parcel and the product box had clearly been opened and resealed. Lots of clear plastic non-branded sellotape. So obviously it had been stolen!

I called Ebuyer immediately. The lady was helpful and pleasant and said she'd refund me straight away, asked me for pictures which I took and sent immediately. Next day - no refund. Called and spoke to someone else who told me they can't refund me, because they have to wait for Yodel (the courier) to reply. But she made it sound like no big deal, just a formality.

A week later, still no refund. Terrible communication - always me chasing. I asked five times (by email and phone) for the case to be escalated so I could speak to someone in management and each request was ignored or not acknowledged. Eventually they asked for pictures - which they'd already had on the very first day. It was a total shambles.

Eventually I got an email saying (this is an exact quote): "We have also interviewed the currier who have delivered your parcel, the checks confirm the parcel was delivered correctly.

The item sent from our warehouse have been sent correctly as the weight is correct to the item we were going to send as said on the below email.

Unfortunately, we are unable to process a refund or send another item to you."

Imagine the situation. You order a top-spec laptop from a reputable online retailer. When the parcel is delivered, there's nothing inside. You contact them and they keep your money and give you the run-around for nearly two weeks. Then they finally come back to you and say "it was delivered fine" while you're LOOKING AT THE EMPTY BOX NEXT TO YOU.

I had to contact the courier myself, obtain CCTV footage from my building, make a Subject Access Request to Ebuyer to get everything on my file so I could submit to Trading Standards, contact the ombudsman etc etc. Eventually I got Yodel to confirm to me in writing that the package wasn't delivered properly - and then finally Ebuyer relented and agreed to refund me, nearly three weeks later.

This was the single worst experience I've ever had with a retailer. I get that it's a rotten situation for everyone; stealing from the mail like that is a real low way to make a living. It's probably not Ebuyer's fault that the laptop was stolen (although who knows, it could just as easily have been stolen in the Ebuyer warehouse before being passed to the courier for all I know). But the customer service from Ebuyer was so bad, and they were so incredibly unhelpful to me as the innocent customer. It felt like their aim was to prove me a liar and offload the problem onto me instead of actually investigate what happened to the package. Their response to emails and phonecalls was intentionally obstructive; I'd write them an email with a series of points and questions and they'd cherry pick one to respond to, and purposefully ignore everything else I was asking - I guess because I was asking reasonable questions that were uncomfortable to answer and didn't fit with their agenda of making this my problem.

So overall; the single worst experience I've ever had, anywhere. I probably wouldn't recommend:>

I ordered a PC from ebuyer in mid May 2021 for a sum of £2000+, I received the Pc about a week later.

After a month, I experienced several crashes where the computer shut down completely while playing, I start looking into this issue by monitoring the component performance and temperature, I noticed the GPU runs at a very high temperature 102c*+.

I decided to contact the manufacturer of the component which is MSI, to see whether this is a fault or not. I got a response from a technician who confirmed this as a fault and asked me to return the product for an exchange/repair.

I then contacted ebuyer to explain this issue and they were happy to take a look at the issue and asked me to post the PC back to them, I was told that it will take about 3 to 5 working days to find the issue and rectify it, they also said that they will contact me before carrying out any repair to keep me updated. The PC was collected the next day.

I did not hear from them and decided to call them to see whether they have been able to fault the item, they told me that they have found the issue and they will be carrying out the repair as per MSI technical recommendation and it should only take few more days but it could take up to 28 days for the repair.

Few days later I decided to call them back for an update, I spoke to *, he told me that there are no information on the file regarding this issue and he has to find out from the repair department, he then emailed me back saying that a new GPU has been ordered for the PC. I was a bit confused at this point and called them to find out why they decided to replace the faulty unit instead of repairing, I was then told that they need to send the unit back to MSI for repair hence why they are going to replace the unit like for like and i should receive the PC soon.

I did not hear anything from then so I again decided to call them, I spoke to * who had to contact repair department to find out about the states of the repair, she was told that they have now replaced the GPU and the PC is ready to be shipped back to me, few days later I receive an email from ebuyer confirming that they were Unable to fault the GPU. I was shocked so I decided to call them and I again spoke to *, who told me they couldn't find the fault and they will be returning my PC as it was. I asked him to retest the PC as the GPU will fault within the first 10 minutes of usage, which he told me that they can't do because the PC is ready to be shipped and if i'm not happy i can send it back to them which did not make sense to me.

I then explained to him how I was initially told that they will be repairing the GPU, then I was told that they will be replacing it and now they can't fault it after 2 weeks and asked to speak to their manager or someone who is in charge of this as I am not satisfied with this outcome. He was unable to connect me to their manager and he can only talk to him and explain my concern to his manager.

I was on the phone for 45 minutes and not getting anywhere. I asked *to deliver the PC and also to raise another ticket so I can send the PC back to them to get checked again. Before getting off the phone I asked him to confirm the address that they are delivering the PC to and I noticed they are shipping the item to a wrong address. * then panicked and canceled the shipping and told me that they will hold on to the PC for further test.

I purchased this pc from ebuyer due to their reputation and reviews online, I am now worried that they are not actually doing what they are meant to do and in the long term I have nobody to turn to if I ever face an issue as this PC is just only 5 weeks old and I am unable to get this issue sorted. Also the fact that they have lied to me the whole time, hence why I now want to return the item as i do not trust them any more and have no confidence in getting this PC fixed at any time soon.

I personally will never shop from them again and I wouldn't recommend it to anyone, whether the customer service was actually looking into my file when i called them or not i'm not sure, what shocked me the most was the fact that none of them actually knew what is going on and from my experience the customer care doesn't exist.

*Personal information redacted by admin

Bought a tv for £400 got it delivered on Saturday unpacked it the kids to find out its faulty, it doesn't work.
Called customer service only to find out its only open week days,
Called back on Monday after waiting 47 minutes on the phone, EMILY picked up the phone after explaining everything I was told she won't be able to help. Its product support problem.
Since then no one answers the phone.

Can anyone help me to report this scams to trading standard before they scam others.
I'm stuck with a faulty massive TV and £400 daylight robbery.

I actually borrowed the money from someone to give my children a New Years gift.
The worse bit of all is *******3300 is the number they give you for customer service but no one picks up the phone.

Today is 11/1/21 its been 9 days Ebuyer still haven't replaced the damaged faulty TV,
They managed to get it collected 4 days ago.

During this lockdown its extremely difficult to be without any TV in your house specially when you have young children, as I am writing this its been 42 mins on the phone trying to get hold of someone to get an updated.

I just don't know what to say anymore.

Don't even talk about the mission and stress I went through to get this TV collected, I might have to write 5 paragraph so, I won't bother.

BTW. The response from buyer saying email specific email address for help is USELESS, I did email the address and I was told someone else dealing with it.

Finally someone updated me on the phone that it will take another 3-5 days for them to test this product providing theres no back log! Then they will move to the next step so, basically I don't even know what to say anymore.

All I want to say to buyer is TREAT PEOPLE LIKE HUMANS a company that is standing on lies and unhappy customers will fall.

If you are reading this review do yourself a favour; unless you want to pay for stress go ahead and deal with this company.

Bottom line is I don't know when I will get a replacement.

Thank you for the stress ebuyer.

Today 13/1/21 still no update.
Was promised I would get an email with the update by yesterday.

Its a simple task the faulty TV replace it with the working one.

Its going to be a week tomorrow Thursday since they've collected the faulty one.

Today 14/1/21
So, after speaking with Emily yesterday who was helpful she spoke to the senior management team who promised they will have it resolved by end of yesterday I will get an email with resolution guess what? You've guessed it wright, no email so.
I'm on the phone again waiting lets see if I get anywhere!
Well, I got through to Kelsey this time after going through basic I've got the same response, she has spoken to the senior management and it will be done by end of today I should get an email with the confirmation basically the same thing her colleagues been saying.

Theres nothing else could be done.

I have explained to her I have 3 little children without a tv since the 2nd of Jan its been 12 days for a simple replacement, its lock down you can understand how difficult it is to keep the children entertained without a TV, well sounded like she understood I just hope it gets somewhere.

I feel as I've committed a crime by buying a product from this company and now I am getting punished for the crime. Lets hope the punishment comes to an end.

Ok today 15/1/21
I did get an email with the update finally, and guess what they've put the final nail on the coffin.
I cannot get a replacement because the Product is now out of stock.

So I called, after speaking with different departments I was told I won't get a replacement for like for like however I can get an smaller size TV for little bit less which is the selling price.

If you do feel like smashing something after reading this review I don't blame you.

Now I have been told I can get the refund. Lets see how that works out now.

So, basically no product no compensation 15 days of headache. Thats the punishment of buying a product from this company.

Today the 18/1/21
Final update. I will get my refund now with 3 working days as theres nothing they can do.

Today is the 21/1/21
After all this I was just happy get my refund. As the advised I've waited more than 3 days for the refund. After not receiving the refund I called them spoke to Chelsea this time.

I was advised the refund is now turned in to some kind of credit note I can buy something worth the value.
After going through everything again, I was told now it will be refunded to my account another 3-5 days again.

Aaaaaaaarrrrrhhhhhh.

Wasted my time, money, effort and all the stress.
HOW CAN THIS PEOPLE STILL BE TRADING AND IN THE UK!
DISGUSTING, DISGRACE AND FULL OF NONSENSE= EBUYER

Now I just hope. The crime I've committed by buying a TV from this company, the punishment will finally come to end in next 3-5 days.

Lost for word. Only thing is to hope for the best.

Ebuyer you are a disgraceful company, and take that as a compliment.

Ebuyer is ridiculous. NEVER use it
Ebuyer is the worst site I had ever ordered from. I have placed an order with them months ago. It was supposed to be a preorded and arrive on the 20th of November. Though I did not get it on the day and and just received an email the night before to be informed. Because of covid restrictions I needed to leave my house in the UK so needed to change address because of the delay. I made numerous calls to the customer service to find out when my delivery will arrive since i changed the address again and paid money for delivery pick up. All they do is saying they cannot provide me with the information i need and giving vague answers. I requested to escalate my complain and its been 3 days and they have been avoiding me even for that. Ebuyer is unprofessional and unreliable.

UPDATE: Ofcourse I have not received a reply from Ebuyer yet after sending them an email to the provided address. This is my email. Maybe if it public they can reply

To whom it may concern,

I am writing regarding my review on trustpilot. My order number is *******. I am really tired dissatisfied diasapointed and really by this point i really understood that writing this email is again wasted time. My order was a pre-order that was supposed to be delivered on the 20th. This did not happen. I only received an email the night before. This is unprofessional and unreliable i had already arranged for a pick up. After this every time i called to find out when i will have it i got the answer of in the coming weeks in a couple of weeka. Guess what? Couple of weeks have passed. I had to change the address already three times. Every time i call customer service they just say i apologise but we dont have the exact date but this is still unacceptable since almost a month has gone by i already lost money to call you millions of times to arrange pick ups and i have not even receive my product. I wanted to escalate my complain and the senior manager could not connect with me every time with a different excuse. Please realise that every time that my voice is raised i am full of frustration and disappointment is not with the person on the other site of the phone but with ebuyer and the inexcusable code of practice they offer for their service.

I do not need another apology. I need a date. The person staying in the address registered now is leaving on Saturday so i need my order to be there by Friday. Stop the excuses and do the job. If you did not have enough stock then do not take so many pre-orders. And imagine that you now have the product again available even if you have not fulfilled the very first butch of orders. I was supposed to have mine on the 20th. It is the 9th of december and the obly answer i get is the next couple of weeks? NO this is not an acceptable answer. I demand a solution and i demand it ASAP.

Updates:
Important News Regarding Your PS5 Digital Order
Hi Sotia Cherepeti,

Thank you for pre-ordering the new PS5 Digital from Ebuyer.

Unfortunately Sony have confirmed they are unable to supply us with any more PS5 Digital consoles before the end of the year. We are therefore unable to send you your new PS5 Digital before Christmas. We realise that this is not what you wanted to hear and we sincerely apologise for the disappointment.

We can confirm that when the pre-order was placed with us via a card payment we authorised the card but NO PAYMENT was taken at that stage. If you used PayPal the funds will be refunded as soon as the order is cancelled.

We do expect further stock from Sony but it will not be until January. Unfortunately, Sony is unable to tell us how many units we will receive and because of this we are unable to guarantee that existing pre-orders will be fulfilled in January. We are, of course, working hard to clarify the situation with Sony.

If you wish to maintain your place in the Ebuyer queue for the new PS5 Digital you don%u2019t need to do anything. We%u2019ll keep you fully informed about the situation going forward, however if you wish to cancel your pre-order simply email.

Once again, we apologise for any inconvenience this has caused.

Kind Regards,

Ebuyer Customer Support

I just received this email. These people are ridiculous never order from them never.

Don't use PayPal to get help with a buy u will get your account banned and you will never be able to shop with them again
The price match team you can't call them only e mail even know it says that you can call on the website u can't you will not get a response from them try to go panic like me lol
The cooler came with a fan that had a bad bearing I belive and the box was a bit damaged

I brought the 3900x for 500 it was not bad price but ebuyer does price match so that was why I brought it it went down so I tried to call them up they said you have to email them and they have no contact with the price match team I did not get an eta on how long it was so I email two times but two days or so pass and I think it is a scam I have had no emails to say they got my message I would off loved a message just saying that say got it but I did not I can't handle stress or not know thing due to my mental condition so I try PayPal and off course I think it is a scam the price match because no one can contact them not me and not the people I called could either so PayPal at this time I am upset so i try PayPal unsure off my options but that was the only solution I thought off before I went to bed so yeah I was a bit mean in the message but I tried my best for getting the information to PayPal in the morning I get a message from the price match team saying we can do it give us a link and I am dancing round the house then I get a message from ebuyer saying I should off never used PayPal on them basically but how in the world would I have known that so maybe this is just a warning as I have never really contacted them before now no it was not it was a one strike and u are out so they cancelled my account can't shop there anymore or look at my items I have brought and there goes the price match as well with it so I was like Chatting to them like can I have a another shot nope you can't so that sucks like I said I wish they sent me an email just to say they got my price match automated email would off worked I give two stars because off two thing it is not all there fault if I would of keeped my self together maybe I would have it but also they could of give me a shot everyone don't care who you are makes mistakes it was heart breaking to me that they would not even give me that shot to learn what I can do and what I can't and why have PayPal payment if you will just ban them for using it I used all the tools I had a available and I suffer because I used PayPal would off been nice if they put me first but hey yo life is life sometimes you get knocked down by the way I am not rich it took me 6 months to save for that cpu maybe more and that is why I needed that price match I hope if you use this store
Don't use PayPal to get help as for the damage to the box and cooler I am kinda down they said I still had warrenty and stuff but I am at the end of my rope the mental strain is hard to say the least ps the people at ebuyer where nice to be I called a few times but to no luck I hope anyone does not go though the same thing good luck to you all