Ebuyer

I purchased Synology NAS which stopped working after a week. Spoke with Ebuyer customer services who were unhelpful and extremely rude. They said that the item needed to be sent to the manufacturer, this despite me pointing out what is actually written in their return policy. They still refused and the customer service agent I was speaking with became very patronising. I have never dealt with such rude and poor customer service. Overall a stressful experience and I would strongly advise people to avoid, it's simply not worth it!

I've always used ebuyer in the past because their service used to be exceptional, even though they are not the cheapest. On this occasion I spent nearly £2000 on parts for 3 computers. One of the CPUs was faulty upon testing it. It took 4 days for the returns team to accept my return request, and as of now it was collected 8 working days ago, and they have still not investigated the problem. The service desk representative was ineffectual and worthless. I have now requested a refund, not that I expect that to be processed any time soon if their recent attitude is anything to go by.

Retailer in breach of Consumer Rights Act, dodging responsibility with a faulty high end GPU which failed just 15 months from purchase, leaving me £400 out of pocket and unable to source a replacement at similar cost, so cost me >£750 overall. The GPU was clearly not fit for purpose, of satisfactory quality, or as described (high end). Customer of 17 years - sadly never again :(

Cheapest in the UK for the parts I wanted. Ordered late on a Wednesday, arrived Friday morning.
Only issue is they use Yodel (who based on experience aren't great) and you personally have to sign for the package, so you can't have it left with a neighbour if you're not in. Had to collect from the service centre - not ideal, but not a dealbreaker

Ebuyer has been a store which I have rated very highly. They used to have a real customer focus. I placed an order everything showed in stock. A week later I get an email stating I have a refund for the cpu as its out of stock and not going to be replaced!
I get on the phone and somehow its my problem and any deals, have now gone.but feel free to reorder at the current prices and 2nd delivery charge.
I should say they did give me a 10 voucher which covered the 2nd lot of shipping but not the additional I had to pay for the new CPU or the lost time it cost waiting for the part to come in, and the delivery date getting missed on the original order

Don't bother trying to order anything from these people on a business account - you have hardly any rights. However, as a consumer you get more! Had a terrible experience with trying to return something unused after 8 working days and was told that they didn't want it back as it had been opened (there were no seals on the packaging). Even if they had accepted it back it would have cost 20% re-stocking fees! The fact the item pictures did not match the description was apparently my fault for not reading section 1.7 of the Business T&C's (consumer T&C's are completely different). So basically my advice is to order as a consumer but make sure you read everything before you order or you'll be left with an item that you don't want/need.

Here is what I've gone through with this online shop:
1, Bought a HP color laser printer with scanner.
2, unable to switch on after a few use.
3, return to replace a new one.
4, the same one was out of stock. Ok, as CS for a similar one.
5, so, they suggested a brother, which was very good.
6, I accepted and tell them to deliver immediately.
7, To avoid out of stock again, I did tell them to hold immediately and confirm me absolutely available. They did. Good.
8, been waited for 4 days, so i asked for update.
9, OUT OF STOCK!? Ha? Are you kidding me?
(NO email, no notification, and kept me waited for 4 days)
10, slow responding speed CS did find me some alternatives but just not meeting the previous two. I asked if other solutions instead of refund. THEY CLOSED MY LIVE CHAT CONVERSATION.

Had an issue with m. 2 drive. WD customer service was appalling, lost my drive, had no more drives in stock and sent my drive back after almost two weeks. Ebuyer representative Chelsea got this sorted in a couple of days, just awesome. Customer service at its best. Thank you.

Ebuyer is a great company and has always been reliable for any of my Tech needs. If I've ever needed any help the CS team are brilliant and nothing is ever too much trouble! Would definitely recommend.

After seeing so many negative reviews for this company on this review site I thought I'd provide my own experience. I have ordered quite a few things from this company over the past 10 years and Ive had nothing but great experience with them. I always choose the free 5 day delivery option and the order usually arrives early. For example my last order was placed on the Sunday and chose the free delivery expecting it on Friday. However it was dispatched on Monday and delivered by ParcelForce on Tuesday! 3 days early! Everything I have ordered from them has been in good condition and the cheapest price around. I'd definitely recommend them.

Paid extra for delivery to ensure TV would be delivered on Wednesday. Phoned When it didn't get delivered and Ebuyer informed me that delivery would be on Thursday. Again was a no show, phoned again and was told Friday and it still has not been delivered. I was given a tracking number which was not recognised by Yodel, so have no confidence that it will show up. Have had to take a third day off work. I would advise you avoid this company until they sort their relationship with Yodel out.

Recently bought a 'New' WD 1TB Hard Drive, which died after 10 days. Raised a complaint, fobbed off to return it to WD myself under warranty. Therefore not their problem and my expense, terrible customer service, judging by the overall rating that's typical. Whatever her name from eBuyer who comment's on the low ratings, don't bother with this one, not interested.