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Terry R.

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Experience: Shopping

Member since July 2020

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1 Review by Terry

I purchased Synology NAS which stopped working after a week. Spoke with Ebuyer customer services who were unhelpful and extremely rude. They said that the item needed to be sent to the manufacturer, this despite me pointing out what is actually written in their return policy. They still refused and the customer service agent I was speaking with became very patronising. I have never dealt with such rude and poor customer service. Overall a stressful experience and I would strongly advise people to avoid, it's simply not worth it!
Kat L. – Ebuyer Rep
Hi Terry,
I am very sorry to hear that you have been unhappy with the service you have received.
At Ebuyer we do aim to offer the highest levels of service, and I am very sorry if we have fallen short on this occasion.
I would like to review this to see if there is anything more I can do to resolve this for you, so please can you email your order number to kat@ebuyer.com and I will be in touch with an update as soon as possible.
Kind Regards,

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