Ebuyer

Sent my motherboard back under warranty after it failed, only to be told a good few days later that they won't honor the warranty because the CPU pins had been bent during delivery claiming that it was due to no cpu socket protector being fitted (even though I made sure to fit it in and told them countless times that I did only to be ignored and insisted that it wasnt even included in the box). I packed it extremely securely so even if I didnt fit the cpu socket protector There would have been no way the damage could happen in shipping so I expect it was a botch job that happened they turned it on to me to dodge responsibility (I assume they even went as fair as to even discarding the cpu socket protector which after I told them that there was a cpu socket protected fitted). Extremely disappointed I will never ever shop here again even if they do a deal on something cheaper than anywhere else. Also their support is extremely slow with them taking weeks to deal with something that another company like Scan would deal with in a few days. On top of that the support person lied to me that Asus would be able to do a repair on it for a fee however when I contacted Asus I was told that they wouldn't be able to do that so now I'm stuck with a broken £300+ motherboard. To the technician reading this I hope you are satisfied with having to avoid the responsibility for that botched job of yours at the expense for me having to deal with the conciqences of that even though I was in no way responsible for it. Ps noticed the clock battery is also missing from the board. Are you now going to claim it wasn't fitted in to begin with?

Website clearly states free next day delivery and then email received after purchase stated delivery will be in 5 working days. This is for a business account and for digital software (no physical copy). Customer services are of no use, first stating they can't help then answer machine reached three other times. No callback despite leaving a message on their answer machine.

Having purchased a computer from them it came with a software fault after three phone calls and being lied to about my consumer rights, I agreed on a full refund, they got there goods back but no refund has been made numerous phone calls where you are passed from one to another, a trouble shooter who does not reply, I would never trust or use this company again, if you use them be sure of your legal rights

Don't buy from this site. Late delivery, bad customer support and items may have problems. You will also run into trouble with returns.

It's so bad that if you have an active order literally just cancel it

I purchased a laptop from them, but they delivered a cheaper model. Because of work I was unable to return it, so I asked for refunding the difference. It took me two months to finally receive an apology and get a partial refund of the price difference. This is practically stealing. Be super careful with them!

We ordered a processor that cost nearly £200, it came damaged with a pin missing, then we were told they would not refund, replace or repair the part because of their small print that damages have to be reported within 48 hrs of delivery. Our advice to you is beware of this company! DO NOT USE THEM! They are unprofessional with one of the worst customer service departments I've ever been in touch with, they fall back on terms and conditions that are heavily stacked against you. If anything is not right you will lose your money.

Bought an expensive GPU which was overheating a few weeks later. Ebuyer claimed it was not faulty, first claiming the temperatures were normal and then claiming it didn't reach those temperatures at all, and refused refund. Had to claim via Section 75 on credit card. Ebuyer counterclaimed and bank required us to pay for an independent assessment before refunding.

They literally used every trick in the book to get out of a refund, and tbh no matter how many times you explain it, they don't listen. Apparently they have new owners now, I hope they sack this current support staff.

Accidentally made a slight error on a purchase regarding deliveries and called up imediantlely to amend and the pure unwillingness to to anything is absolutely baffling!

Have spent probably upwards of £3k with these guys over the past 3 or so years not mega bucks by any means but certainly won't be using them for my next purchases.

Absolutely shambolic.

Worst customer service experience ever.

Firstly they got my payment details wrong, then they got the delivery date wrong even though I paid for nest day delivery.

When they finally tried to deliver the parcel never came even though I took the day off to wait for it and when the parcel finally showed up a week later it looked like it had been thrown around.

Not a problem if this was a bag of clothes but I ordered a very expensive PC component.
Do not use this company for anything especially expensive computer components.

Awful awful delivery service. Been waiting 3+ days for my monitor even though i paid for next day delivery. Rang multiple times to see whats happening and just got fobbed off. They shouldnt be using Yodel!

Simply one of the worst companies i have dealt with in recent years. Didn't process an order and had to be chased. When they did process it, they did not despatch. When chased, they did not despatch to an amended address. They did not despatch the bext day or the next day either. No help on the phone, no proactive emails. An absolute shambles of a company who should be avoided at all costs. Save yourself some stress, pay a little extra and buy from a better company.

EBuyer sells items not in stock. I ordered an item over a hundred pounds and as soon as the order was placed online their system said 'out of stock' and then refused to let me cancel the order. It took almost a month to get my money back. PayPal escalation, the works. Horrible horrible experience. Awful company and the main problem is the lazy customer services who just don't want to do any work. All their staff were the same but Emma Bentley was particularly obtuse.

It is already faulty on the screen when I just receive my monitor. Requested for return but never heard back from customer service after I created the return enquiry form. Very disappointed!

Customer Service, or lack there off lets Ebuyer down.

Purchased 2 x 32" curved monitors. They arrived on time but with European plugs... I'm based in the UK and the listing showed it as UK stock.

Contacted Ebuyer about getting replacement plugs or a partial refund so I can purchase the correct plug fittings.

No response, nadah, zip, silence. Basically they ghosted me.

Sticking to Amazon in future, the may be slightly more expensive but at least their customer service responds and makes things right.

Never deliveryed and no help offered
We placed an order for a couple of headset stands on our business account.

They did not arrive, when we chased it they said we were too late as we had not called within 48 hours. Terrible service.

Below is cut and paste from their terms.

"We shall not be liable for any non-delivery of Products (even if caused by our negligence) unless you give written notice to us of the non-delivery within 2 working days of the date when the Products would in the ordinary course of events have been received."

Do not use this company there are many better safer options out there

The whole reason people choose (and pay for) next day delivery is because we need something fast. This is the second time this year I've ordered next day delivery for some important equipment from ebuyer and nothing has turned up. There's no information on the website about my order. I've called customer services 3 times, emailed kat@ and in 24 hours the only information I've been told is that 'they have asked the warehouse'. Now they are closed (why would a retailer like this be closed on a Saturday?). Looking around the web this is a fundamental problem with Ebuyer now, not related to the current situation. There are hundreds of companies out there that can deliver this stuff quickly with great customer service and web tracking. Stick to Amazon Prime if you need something quickly.

I purchased Synology NAS which stopped working after a week. Spoke with Ebuyer customer services who were unhelpful and extremely rude. They said that the item needed to be sent to the manufacturer, this despite me pointing out what is actually written in their return policy. They still refused and the customer service agent I was speaking with became very patronising. I have never dealt with such rude and poor customer service. Overall a stressful experience and I would strongly advise people to avoid, it's simply not worth it!