I bought a laptop for my daughter for Christmas on the 10th Dec.
Yodel say they'd delivered on the 24th but didn't (Ring doorbell evidence).
Contacted Ebuyer on the 29th Dec & told they'd get back as soon as Yodel replied to them.
Had to ring on the 04th for an update to be told Yodel responded on the 29th.
I was then told by * customer support would contact me in 24 - 48 hours.
Rang them again after 75 hours for an update.
* was supposed to ask me on the 04th why it had taken me 2 weeks to report it missing.
24th - 29th = 2 weeks? That's some great maths.
Put on hold to then be told my claim was invalid because I'd left it so long to report it missing.
Explanation was I purchased it on the 10th but didn't report it missing until the 04th Jan even though I had an email from them on the 29th Dec.
I explained (in a heated way) how could I report something missing if it hasn't been delivered yet & I reported it as soon as I could.
Told yet again that they were sorry but that was their policy.
Basically I got my money back after a further heated discussion & mentioning trading standards.
Low & behold old * emails me on the 10th to say:
"I have spoken with the relevant department, and they have asked for me to query the reason for the time cap between your delivery date and the date you queried this."
Well * why has it taken you 6 days to ask me such a simple question & do none of you know what you are doing there as the matter has already been resolved?
Don't get me wrong, I've used Ebuyer many times & not had a problem but this experience has totally put me off using them again now.
*Personal information redacted by admin
Good afternoon, I am extremely sorry to hear of your negative experience above. Please can you email chelsea@ebuyer.com with all the details so I can review this further for you. CM