Thomas J.

I ordered a gaming PC from eBuyer on 20/04/2020 for £899 on the basis that it was a pre-order, ok fair enough I had to wait a few days for it to arrive because it was a pre-order. When it finally got here it was an impressive machine, so I excitedly plugged it in and got ready to put it to use. This is where the trouble begins. I plug it in, turn it on and then a loud grinding noise starts to come from the case. This is when I realised the PC I've ordered was defective. After a bit of investigation and help from some techy people on Reddit I worked out the issue, one of the GPU fans was striking the WiFi adaptor every single time it span around which caused a constant grinding sound that was simply too loud to ignore, the thing sounded like it was about to explode! So after identifying the issue I left it for the night because it was 9pm by this point and called up customer services the next morning. The team were very helpful at this point, they opened up a return for me and the tech support guy tried to tell me something that might fix it, to move a wire out the way, but this didn't solve the issue and he told me how to send it back and receive a refund. This was on Friday and the shambles that is ebuyer doesn't open on weekends so I had to wait until Monday until I could send it back via DPD. That went fine and the chap on the phone said I'd have my money by Friday. Roll on friday - no money. I call up the hopeless robots at the call centre and after waiting for 30 minutes I got through to Emma who was no help at all and just said "well we're having delays due to corona, you'll have to wait, we can't offer an estimate on when the money will get to you, bye!" So after that fantastic experience, which was ultimately pointless as it advanced the refund process no further, it was once again the weekend and ebuyer were not open. Fast forward to today, Monday the 4th of may 2020 and I've just got off the phone with ebuyer who have given me the same old drivel "sorry it's delayed because of Corona, we don't offer compensation, we can't offer an estimate to when your money will be in your account, deal with it, bye!"
Utterly hopeless team, couldn't wish bankruptcy on a nicer bunch of cretins. When will I receive my £900 back? Who knows!