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Paul L.

  • 2 Reviews
  • 4 Helpful Votes
  • 0 Thank Yous

Experience: Shopping

Member since November 2016

  • Reviews

    2

  • First Review

    1

  • Thank Yous

    0

  • Fans

    0

  • Profile Views

    282

Review Distribution

2 Reviews by Paul

3/2/17

I was just led to this site by way of Google shopping. Their price (£601) for an AMD graphics card was approximately £20 cheaper than most competitors. I went ahead intending to make a purchase but (thank God) just before I clicked on the 'Place Order' button, I noticed that there was a £36 surcharge added for using PayPal as a means of payment. This of course took their total price to an amount in excess of their competitors and means for me that they now have my details even though I managed to avoid completing the deal. Take care.

11/5/16

Ebuyer are totally unprofessional and their customer service diabolical.

I purchased a HDD (which I needed urgently) and received a text to tell me that it had been delivered to a click and collect location. The following morning, I spent an hour with the shop proprietor trying to locate my parcel however it was concluded that the item was not there and neither did he have any receipt for the same on his scanned delivery ticket. Ebuyer very soon established that the parcel had been misplaced by the carrier however maintained that they would not offer a refund until they had received the item back within 14 days. I didnt see this as my problem as I hadnt received the item and it was a wholly an internal matter between them and their chosen carrier as well as something that I had absolutely no control over. During several follow up calls, Ebuyer then started to backtrack, change stories and deny any responsibility as well as refuse to refund my money. It was left that Ebuyer would treat the matter as urgent, locate the item, get it returned and refund me my money ASAP.

In the interim, I purchased a replacement from Amazon, expedited delivery, perfect!

Two days later, I received a text from Ebuyers courier reminding me that the item still hadnt been collected, an email from Ebuyer asking me what I think of the item (hence this review) and when I called the company (just) they still have no idea as to the whereabouts of the item and are still holding my £150!

This is not the first time I have had issues with Ebuyer but it will most certainly be the last as I will not be buying from them again.

Needless to say, my advice is to buy from anyone but this cowboy company Amazon and Scan are fantastic in comparison.

From what I can see Ebuyer probably make most of their money by employing less than reputable couriers and charging an excess (as there are lots of excellent professional couriers out there who operate at similar rates) and by the interest they make on holding back customer refunds.

Paul Has Earned 4 Votes

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