eBay

Ebay customer service is like talking to a ham sandwich with a spoonful of mayonnaise. They are thick and ignorant. I asked to speak to the manager and they put the phone down on me. I rang back and kicked off and then apparently it was a technical issue and the manager was now busy. They emailed me 24 hours later and apologised... which is utter toffee. I sold items on ebay and dispatched using dpd. All sellers are happy but yet ebay won't release my funds, they are using abusive and coercive behaviour to manipulate me and cause me severe stress, anxiety and mental health issues. They currently are illegally holsing nearly 2k worth of money and won't release it. They are now blackmailing me to upload documents that they never stated when selling my items at first would need to be uploaded. I have uploaded all proof of identity and address but now they want proof of ownership of the goods which I purchased 5 years ago and don't have. I have told them on 5 seperate occasions I do not have proof of ownership because I do not keep receipts and they are 5-6 years old. They keep asking me the same question. Do not use ebay it is a scam and their customer service team is a bunch of half eaten melons. Honestly these people seriously don't know how to work a stapler.

I ordered myself new air pods from them. Not a lot came with a delay, but overall I'm happy with the order! Everything works without problems!

DO NOT SELL WITH THEM. Their quality has decreased incredibly! I been with them for years, started out with my mother's account and used mine since 2013- I buy and sell everything though eBay. I sold a dress which the buyer claimed it has holes. A 300 hundred dollar dress. I have called eBay, messaged them, and they claim the seller in no way can not prove their case because "they do not ask for pictures to prove a case" THERE IS NO SELLER PROTECTION! BUYER WILL COMMIT FRAUD AND WE MUST ACCEPT IT. EBay will not tell you directly this because they do not want to loose sellers. Even as a hardcore eBay user for years, eBay decides to go support the buyer's case when she opened an account in 2017 and has made 3 purchases! And I have over 300 purchases and sales, showing my honesty! It doesn't matter if you take pictures up and down of your item, we can not show any type of proof to appeal to our case! Do not use them! They are not what they used to be. If people stop selling in their platform, they won't be able to make any money. I have spent thousands in eBay and today they have lost a client! After this case is closed. I will be deleting my account! STAY AWAY FROM SELLING, IF YOU WANT TO BUY, YOU WILL BE SORT OF PROTECTED. SELLERS ARE NOT PROTECTED AT ALL. DO NOT BUY INTO THE "SELLER PROTECTION POLICY" AND DO NOT BUY INTO THEIR WORDS.

Love the concept. I can literally find anything here. Even some very vintage stuff. And the auction mode helps to reduce the price a little bit.

As a buyer, I've received broken items, items with holes and items that were completely different than their descriptions. I've waited 2 months to receive items from China just for them to fall apart within minutes of receiving them. When returning an item, I've been charged a "restocking fee" by the seller for an item that was never used and still in original packaging and could be resold at full retail price. Then eBay auto drafted money out of my PayPal account without my knowledge or approval for the shipping label to return the item, costing me almost as much to just have kept the item. Had I known all this I probably would have just kept the item. As a seller, I've listed and sold an item, then issued a partial refund to the buyer but was still invoiced by eBay for 10% of the initial listing price, without the refund. That's because eBay takes 10% of everything you sell. You can just think of that like for every $80 you sell, you're giving up an $8 item to eBay for free. As if that's not enough, today I received an invoice that was too high to be 10% of the total cost of the items I had sold, so I contacted their "do not care" department and spoke with a woman who told me they are now charging their beastly 10% on the "total value" meaning you're paying them 10% of what it costs to ship the item as well. Now that $8 item you're giving away to the money lords of eBay for $80 worth of sales is a $10 loss because you pay 10% of shipping cost, plus 10% of the item's cost. I tried to reason with this woman explaining that in all my listings, I select the option to charge the actual cost of shipping to the buyer. I do not make any profit on shipping, why should I have to pay eBay 10% of it? Did they somehow assist with picking up my boxes? She told me they were doing this now to entice more sellers to offer free shipping. I told her they were enticing more sellers to sell elsewhere if they want to have anything left over as profit. I'm removing all of my items for sale that don't have current bids and never will I shop here as a buyer again. You've finally done it with me eBay. Member since 2006

Much of what the other reviews have stated are true. I sent 20 items, and just as the reviewers below had done, I inspected for wear, staining, etc. I sent FIVE items never worn--still had tags; I removed tags from the other two.

To be clear, I decided to send/sell to TWICE even after reading reviews. I was not expecting $100s back. Neither should you. The site is in the business of selling your items, not repricing them for highest dollar amount. One should clearly understand this rule, and know that anything Twice deems "unacceptable" is for that reason and not for any other (that or they're keeping the items themselves to wear).

That being written, the reason I do agree with the other reviewers below is that the site DOES bamboozle you. The never worn items (see top of review for reference)--a Banana Republic dress with the tag on it, two Gap dress blouses, and two pairs of never worn Michael Kors pants (tag removed)-- we unaccepted because of "wear".

I wanted to believe differently about this site and its practices, but it seems they aren't what they'd like to think they are, but are what others say they are.

Overall, I made a tidy some for the 12 out of 20 items that were accepted, which is better than the no dollars I was going to get donated. Seller-bewear--ONLY send in what you think you can't get top dollar for elsewhere and that which you wouldn't mind getting less for.

Would not recommend as a constant place to sell.

**PLEASE READ**
If you are a buyer, eBay.com is a wonderful, cheap site to do your shopping and is very reliable. It is filled with many distributors that sell their products much cheaper than what you would pay in a store. At least, depending who you're buying from. It's one of the few sites I'll purchase from online. And here's why:
I've purchased from eBay for years and all from different people and every time has been successful. The key to having a successful purchase is to read the ratings people have given the seller. This is shown beside the item's picture under the seller's name. If the seller is rated above 90% by many people (not just 1 or 2), you can assume it's safe to order from them.
I suggest you scroll down where there's a page full of detailed information about the product (usually in bold, colourful font). There you will see information regarding the size of the item, the materials it's made of, the average time it takes for the product to arrive in different countries, and how to contact them if there's an issue. A good seller will always encourage you to contact them if there's a problem and they will gladly fix it for you. But, you'll probably never need to contact them.
The item usually ships between 1-2 days business days after you pay for it. The seller will specify. It will take longer if you order an item that needs to be specially made. It took a little over a week for the seller to ship a costume she had designed for me. That's understandable. The item will usually arrive between the time frame the seller says. Note the "usually". It may take a few days more or a few days less. It is just an estimate. But it's usually pretty accurate. It has been for me anyways.
I hope this has been helpful for you. You can trust eBay if you buy from them.

Hopefully my experience causes some to think twice about purchasing off eBay. I had been an 18 year "loyal" customer per eBay and never had any issues, but this one time that I did, eBay let me down and I've now closed my account over their lack of concern about how their approach negatively impacts the customer. Specifically, after accepting an offer from one of their sellers for a reduced price on the item I was interested in, I immediately paid the $170.70 I was responsible for and the item was never delivered. I contacted the seller since I'd received notice the order was "delivered to my mailbox" by the USPS but the package was not in my mailbox. The seller informed me I should contact the post office but I advised him he had all the details and it made more sense that he do so. Well all he did was call the post office to confirm the package was delivered. He did nothing more. He never insured the package either, just took the cheapest most unreliable route to deliver a package without a care for whether it could be lost or stolen. I reported the matter to eBay and requested that they step in, which they did. However, they found in the seller's favor VERY QUICKLY because the post office CONFIRMED delivery. At this point I know there's something fishy going on with either the post office or my mailman because this is the second package that they confirmed was delivered but the package was not in my mailbox. I had the option to appeal eBay's decision and I did. EBay literally returned a response within an hour or so reiterating their earlier decision. There was no recourse after that and now I'm out 170.70 because a seller chose to use the most unreliable and questionable form of delivery without insuring the item and because eBay does no more research than to review a situation high level before rendering a decision. They do not investigate anything and they clearly don't want to be bothered with these claims. Their dispute resolution and appeal process is an absolute joke. Lessons painfully learned.

I recently bought ink from a seller named Zuber on Ebay. The ink was so bad that it clogged my nozzles on my printer so bad that it rendered it useless. When I messaged the seller they refused to give back my money. So I called Ebay and they did nothing but give me the run around. First they told me I had to wait a week and they would refund me if Zuber didn't. Then they told me to call back in a week and they would refund the money. I called back and the still didn't refund me. After my 3rd call, they refused to refund me so I asked to speak to a supervisor. Thelady got my phone number but a supervisor never called back. So my 4th call, I got to a supervisor and they said I didn't qualify for a refund. After they told me the first go around that I was. Needless to say, I'm now stuck with a printer that don't work and no money back to at least put down a payment to get it fixed. I will NEVER do business on the EBAY site again! And I don't recommend anyone else to either. Because eventually they will screw you over.

I will start by saying that the dress I ordered was just like the pic, it was perfect but what really blew me away was that this company REALLY cared, they contacted me to see if my order had arrived yet(, honestly I shop so much online I tent to forget untell I get it or go to order something and see I havent got what I ordered first time)So I looked at dates and there was still a week to go before it would have been late, sex-plaza2014 was so concerned that I got it and so sweet when I emailed with them that it had arrived, early I might add. I just had to do this review, they have proven to me that customer service still does exsit, I will always check with sex-plaza2014 to see if they have what I want (, even if it cost more)before I order from anyone eles,,, Please dont let the name fool you they have lots of cute dresses and other clothing that has nothing to do with the name.

Paid for specail delivery so paid extra so i can get item quicker but never got item till 4 days and seller admitted they sorry as warehouse made a mistake,,, so all i wanted was what i paid extra for postage and eBay said they cant do nothing... WHAT ARE YOU SURE REALLY YOU KIDDING ME WHEN THEY ADMITTED THEY MADE A MISTAKE EBAY IS BECOMING A JOKE AS THEY CAN SEE SELLER MADE A MISTAKE AND THEY SAID THEY CANT DO ANYHTING NO CUSTOMER CARE WHO IS RIGHT,,, AND THEY ADMMITED IT THEY KNOW I AM RIGHT BUT CANT DO NOTHING ALL THEY HAD TO DO WAS GET THE SELLER TO PAY IT BACK BUT THEY SAID THEY CANT... VERY SORRY BUT WILL NOT BE BUYING ON THERE WILL BE STICKING TO AMAZON

I purchased a motor through eBay for my Mini. The seller had listed the motor incorrectly and refused to provide a return ticket. To add insult to injury he was also very harassing via email. I sent him proof that the motor was incorrect and he still refused to provide shipping. EBay determined the motor was listed incorrectly and promised a full refund. I have yet to receive it and it's been a month. EBay tells me that I have to now fight with PayPal but I cannot submit a dispute through PayPal bc I did not purchase the item though PayPal. I cannot repair my vehicle bc I've not had a refund of my funds. I even offered to send the motor back when the refund was processed although eBay said I didn't have to and even though this seller was very belligerent. My advice is: Find someone else to purchase your parts through bc this company does not stand by their guarantees and warranties. I let him know the day we received it that it was incorrect. I'm still fighting to get someone to adhere to the policy and guarantee that I was provided upon purchase. It has been very difficult being without a car for so long and very a very difficult and extremely long process to get this corrected. It may not mean much to eBay and this seller but my car is the only transportation I have for myself and my son. My hope and prayer is that nothing emergent happens to either one of us or our pets while I'm waiting on this to be resolved bc we would be out of luck. I think it's a sad day when large companies do things like this to people - all people. For those of you that read this review, please pray for our family. Being without a vehicle bc of this company's refusal to uphold their policies is nerve racking and upsetting.