Julie G.

Order 6427b51ffd3b2e8e0e6414ac
Has not been delivered. I have contact customer service who does nothing about this. They are unwilling to put a claim with USPS or refund me. USPS asks for the SENDER to put a claim, they will not let the receiver put a claim. I NEED HELP NOW

Saks has a very nice working team, everytime I called they were very nice but I really dont like the way they work with clients. I ordered a Chloe bag for my mom, the first order gets cancelled... I am out 380 of my account, the refunds takes 48h, so I make another purchase out now 800 of my account. Get the refund for the first order 2 days later. After the 2nd order is confirmed, I call Saks and email twice to make sure they do signature at reception, since the mailmen leave boxes outside the door of my mom's house in the bronx... many of our stuff gets stolen. After all those tries, they claim they can not change the delivery method. So package arrives and gets stolen... I call Saks, they open an investigation that can take 1-2 weeks to process refund. What?! I never heard of such a long delay! Mother's Day has passed, my mom does not have yet her gift, and I am out of 339 of my account, I won't make another purchase until I get my refund... even though the people working there have been very helpful, I really dont like their policy, not everyone has hundreds just laying around in their bank account to re-make and re-make orders!

DO NOT SELL WITH THEM. Their quality has decreased incredibly! I been with them for years, started out with my mother's account and used mine since 2013- I buy and sell everything though eBay. I sold a dress which the buyer claimed it has holes. A 300 hundred dollar dress. I have called eBay, messaged them, and they claim the seller in no way can not prove their case because "they do not ask for pictures to prove a case" THERE IS NO SELLER PROTECTION! BUYER WILL COMMIT FRAUD AND WE MUST ACCEPT IT. EBay will not tell you directly this because they do not want to loose sellers. Even as a hardcore eBay user for years, eBay decides to go support the buyer's case when she opened an account in 2017 and has made 3 purchases! And I have over 300 purchases and sales, showing my honesty! It doesn't matter if you take pictures up and down of your item, we can not show any type of proof to appeal to our case! Do not use them! They are not what they used to be. If people stop selling in their platform, they won't be able to make any money. I have spent thousands in eBay and today they have lost a client! After this case is closed. I will be deleting my account! STAY AWAY FROM SELLING, IF YOU WANT TO BUY, YOU WILL BE SORT OF PROTECTED. SELLERS ARE NOT PROTECTED AT ALL. DO NOT BUY INTO THE "SELLER PROTECTION POLICY" AND DO NOT BUY INTO THEIR WORDS.