eBayReviews 3,487

I'm a college student and the first time I bought a used textbook from half.com it was not similar to how it was described so I had to return it, but half.com doesn't really have a customer service so after contacting ebay's customer service I finally realized it's better if I contact the seller. Long story short I ended up paying for the return shipping because the used book was not AT ALL how the seller described it and it's been more than a year that I'm still contacting half.com for this and they don't even respond.
So as a broke college student I just want to give you an advice, just buy it from amazon.com because their customer service is worth it

I won an iPhone 6 for a great price only to find out that it had been stolen. I contacted the number that came up when i tried to activate it and it was the number of the original owner. We filed police reports and I tried to get the ok from ebay to get the rightful owner his phone but what was weird was that eBay requested that I return the phone to the seller, who I think stole the phone. Customer service initially told me to just file a dispute with the seller instead of contacting the police, which I thought was odd. It could have just been the customer service agent I spoke to as they later informed me to file a police report.
I'm supposed to get my money back soon which I am happy about. I wish that ebay would have worked more with law enforcement to get the original owner his phone.

Hey just a word of warning be careful of buying on eBay let me say some seller's have good reps there and stand behind what they sell,, but eBay has been flood with bad sellers they list stuff as new and when you get it its used, they have got smart on the shipping charges and over charge you on the shipping and the it cost you more to ship stuff back than its worth to them, the buyer protection is a joke, just don't take my word for it look at the new ebay Rules & policies just look at the sellers feedback before buying and make sure its a high number and its 97 or greater just a warning to all

Ebay it's siding with seller's specially if they reap many thousand of dollar per month (these are the backbone of ebay) If you are a regular customer that buy from time to time you would get impaled. If you filled a complain with one big shots of eBay mostly you would lose, remember ebay would lose their fees if decide in your favor.

I ran across Twice the other day. I tend to stick to a few core brands (like Banana Republic/BR Outlet), and I was incredibly pleased to find an amazing variety even within a single brand! My items shipped quickly and got to my door within a couple of business days.

I was thrilled with everything that arrived (all clean and exactly as advertised), except that one item was partially heat-sealed into part of the plastic packaging. I snapped a few photos of it and sent a polite email to their help desk seeing if they could help out. Even though I emailed AFTER regular business hours, an incredibly helpful servicemember (Rachel) contacted me in less than 30 minutes. She apologized, refunded the item, linked me to a helpful page for getting rid of the plastic, and then credited my account with $10 to try Twice again!

I will DEFINITELY be back. Customer service is a huge deal (especially with online companies), and I couldn't be happier with theirs!

I love Ebay. The only reason I give it 4 instead of 5 stars is because you have to know what to watch out for - you can run into a bad apple once in awhile but Ebay has a pretty solid system if you know how to use it to protect yourself. Here are a few valuable tips.

As a buyer - check seller 'feedback', (top right hand corner next to the seller name, number next the stars). This is how many people have purchased items from them. You are usually safe if they have lots of feedback. But read the negative reviews if you are buying jewelry, expensive items. Only a few people are diligent enough to discover 'fakes' or "knock-offs'. Also check their seller history and past seller ID's. Sometimes it takes awhile for sellers to get caught selling fakes, etc. so they just change their seller name and start a whole NEW account until they get discovered again then start new again until caught again. But Ebay is usually pretty good about keeping history so unless they change banking info, etc. you will find them under 'seller history'.

You can usually get better deals if you buy from an individual rather than a full time seller so if little feedback, just make sure to stay on top of 'buyer protection' deadlines and policies so if you get burned, you can get your money back from Ebay.

Just because it's a local seller, don't be fooled. Sometimes they buy the fakes from the Chinese or international sellers and resell them under the guise of being local. Check the sellers buying history or feedback as a buyer. You can usually see where they buy from if you investigate their feedback carefully.

Read each sellers policy. Some won't pay for return shipping if they sell you a bad item so then make sure to open up a case with Ebay through the resolution center rather than just working with the seller because if it's fake or 'not as described', Ebay will make them pay for the shipping. I usually open a case if I'm returning to make sure they don't say "I never got it" if I send it back. With an open case, Ebay monitors the tracking number so they can't do that and monitor it and have control over the sellers banking and Ebay returns your money, not the seller.

If bidding, make sure to put your real top dollar price in at the end if the item is super low priced. Sometimes sellers have someone bid on it at the last minute if it is too low or a buyer is waiting on the sidelines to outbid you and you could miss out if you really want it.

Shipping is usually faster than promised. Always add insurance on valuables because sellers can say they sent it, send an empty box, etc. and you can open a case but it can be 'your word against theirs' if the seller has a tracking number. Established sellers won't usually do this but you never know if it's really valuable because one bad feedback won't hurt their score much.

You can get great deals on Ebay but if it's too good to be true, remember, you are dealing with the public.

I will never use eBay again, I needed their help against a fraud and they did not give a "thing" all the advertise with buyer protection is lies!

"SELLER SENT ME BROKEN ITEM.
EBAY SAYS RETURN THE ITEM.
I DO RETURN AND OF COURSE PAY EXTRA TO RETURN ITEM.
I PROVIDE THE TRACKING DETAILS TO EBAY.
ITEM IS STILL ON TRANSIT AND EBAY CLOSES THE CASE SAYING I DIDNT PROVIDE TRACING DETAILS.

I GOT RIPPED OFF MY HARD EARNED MONEY.
RESOLUTION CENTER IS A JOKE!
CUSTOMER PROTECTION IS AN ILLUSION.

$#*! OFF EBAY!
NEVER AGAIN! "

Item #: **************
Sale price: GBP 68.00
Sale date: Feb-05-15
Case #: *******545
Case opened: 05-Mar-15 01:20:43 GMT
Case closed: 21-Mar-15 01:53:53 GMT

Really extremely poor service i have bought 64gb pendrive and i have received only 4gb pendrive the seller is virala.in fake people and fake world of online shopping is ebay.in. Really i am tired to tell to the customer service and they responding that your order is not working and without any confirmation they closed my complaint application without resolving if you want to buy standard product you can go with other online shopping website but don't buy it from ebay the sellers are fake and other service representative of customer service are really poor they will not cordinate with you not service they are provide that we want. Unsatisfied with all the time that i have listen from my friends also. I have order first time order and i have received exactly diffrent item.

It has alienated all the small sellers who provided value and variety. It has turned into a glorified shopping mall with little of real interest and is full of chinese made junk.The best way any small seller can sell is to ignore ebay who will do it no favours and start their own site.
Ebay is now no longer the automatic site of choice for buyers.

I have rented several textbooks through Half.com, simply because they are usually the cheapest. However, EVERY single time, the return label is not available when it comes time to return the item. I will email them several times, oftentimes taking a week or more to respond (with an unhelpful response at that). In the meantime, half.com sends me emails every day informing me that my rental is overdue.
Not to mention, that if you try to contact a customer service representative through the phone, they will talk to you for thirty minutes before informing you there is nothing they can do since they are Ebay employees and apparently Half.com has no customer service representatives of their own. The service is awful and not worth the few extra bucks saved, in my opinion.

Ebay used to be the best place to buy and sell on the internet. In the last few years it has gone downhill for both sellers and buyers as well.

Ebay's rules and philosophy that they can run the business better than the seller is causing good sellers to leave in droves. With their restrictions and high fees it is almost impossible to make a profit as a seller on Ebay anymore. They are kicking out all the small sellers with collectible and one of a kind items and promoting the large sellers specifically those from China with cheap imitation goods.

The buyers are having a hard time on Ebay as well as most of the older more experienced sellers are either moving on or diversifying and putting all their good items elsewhere. Ebay has become the yard sale place and the place of inferior quality cheap Chinese goods. Not only that but buyers have to contend with new sellers taking the place of the older experienced ones and they do not have the experience to run a great customer oriented business.

What used to be a great place to buy and sell is now a shell of it's former self and is losing ground everyday. It has become nothing but a yard sale.

I have only used this site to purchase and have been pleased! Sustainability is key (Hint: The more great coupon codes are provided, the more I will be inclined to purchase there)

Bought 1000S OF DOOLLARS FROM EBAY OVERSEAS SELLERS ARE HIT OR MISS EBAY DOES NOT HELP AS MUCH AS STATED AND SINCE THEY ARE TIED IN TO PAYPAL PAY PAL HAS BECOME MORE DIFFICULT TO RESOLVE ISSUES STILL THE BEST PLACE TO SHOP BESIDES AMAZON

I buy from Twice a lot. A LOT. Love shopping a consignment store from my laptop! I haven't sold anything but I would rather deal with a local place, but for purchasing, I have loved it. Items come in, and they are in better condition than expected. Sizing blunders is my own fault, different clothing manufacturers have different sizing, so go by what twice has measured. It's not difficult to take your own measurements or measure a garment that you know fits. It's scary that they now have shoes. Oh no. There goes my credit card...

This tale began on a snowy december 28,2014. I ordered shoes from e-fashion365 on ebay.com

When I ordered my lovely pink shoes with the equally lovely bow on the top I envisioned myself skipping down my street with the prettiest shoes ever. That is when my nightmare began. After waiting the allotted time for delivery, I started the daily where is my package waiting game. Everyday I would wait in vain for my lovely shoes. But sadly they never appeared at my door. If you can imagine my teenage dreams going up in a hale of tears. Fast forward to today I have no shoes and no refund that I requested. They lied and told me that they returned my money but they did not. So dear readers if you don't want to end up like me please do not order from these people or you too will have a twisted tale to tell.

I am a blogger. Often I am asked to review new trends. I got wind of Twice and decided to give them a whirl. I ordered a few items and got them quickly. Once I approved of the website, I sample blogged it. Meaning I posted it to my blog for an hour, telling my readers to give them a try and come back with their own reviews. About 30 people signed up ( probably more) in that timeframe.
I received mixed reviews about them. The number one complaint was negative employee interactions- as in, poor customer service and relations.

Now on to my own review. After a day or two, I noticed that all the referral credits I had earned from my blog (after my initial purchase) were missing. I contacted them to inform them.
After much runaround, it turns out my next door neighbor also used Twice, and because we have similar addresses, all of our credits were taken.
I sent Twice many emails, as did my neighbor. I included pictures of our licenses and even our doors with the addresses clearly labeled. They insisted that they could not return my money they had taken.

I asked to speak to managers, left messages and countless calls to no avail. They acknowledged their mistake but still refused to correct it.

I recently contacted them again hoping for a better response. Not only did they refuse to return the money again, but now their excuse was that three months had gone by and I must've been okay with them keeping my money because time had past since my last complaint about it. They also attempt to call my by my neighbors name, as if to say I'm not a real person. You can't make this bad service up.

I look forward to the day it closes up shop. We will laugh and point fingers and say "Hey douchebags! You should have had better customer service!"