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eBayReviews 3,487

1.6
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eBay Reviews Summary

The company, primarily operating as an online marketplace, faces significant challenges in customer satisfaction and service reliability. While some users appreciate the variety of products available, a prevalent sentiment highlights frustrations with fraudulent sellers, inadequate buyer protection, and a lack of effective customer support. Many customers report difficulties in obtaining refunds and dealing with negative feedback, indicating a biased resolution process favoring buyers. Additionally, ongoing technical issues with the platform further exacerbate user dissatisfaction. Overall, the company's reputation suffers due to these recurring complaints, suggesting a need for improved seller protection and customer service responsiveness.

This summary is generated by AI, based on text from customer reviews

service
871
value
793
shipping
742
returns
708
quality
746
New York
1 review
0 helpful votes
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Disappointed!
March 9, 2015

Purchased an att Motorola moto x, when received its a Verizon phone! Now I have been on hold for 2 hours! This is crazy!

Date of experience: March 9, 2015
Colorado
1 review
6 helpful votes
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I was so thrilled to find a lululemon jacket on Twice it was amazing. The next day I got a refund back on it stating it was damaged and pulled from my order. There is no way it was damaged someone at Twice decided they wanted the jacket i'm sure. It made me so mad I don't want to shop on there anymore and I really loved Twice up until now.

Date of experience: March 9, 2015
India
2 reviews
7 helpful votes
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Had bought over 1000 products from ebay and i am very happy with doing business through ebay

Date of experience: March 9, 2015
Italy
3 reviews
1 helpful vote
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Close to me
March 9, 2015

That site let me choose the things all around the world and somethimes i can get them from close to me places. They have great rules too.

Date of experience: March 9, 2015
New Mexico
5 reviews
25 helpful votes
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Lousy service
March 7, 2015

I have been scammed and cheated. I have been charged twice for a return. They won't even let me see what the charges are. I am willing to pay the whole amount I owe, but want to see the list of what i am being charged for an d Ebay won't let me. Bummer!

Date of experience: March 7, 2015
Indonesia
2 reviews
1 helpful vote
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Not a big fan of this site but I've purchased a few things on ebay.com, I have had great experiences and have saved alot of money

Date of experience: March 7, 2015
Virginia
1 review
7 helpful votes
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Much of what the other reviews have stated are true. I sent 20 items, and just as the reviewers below had done, I inspected for wear, staining, etc. I sent FIVE items never worn--still had tags; I removed tags from the other two.

To be clear, I decided to send/sell to TWICE even after reading reviews. I was not expecting $100s back. Neither should you. The site is in the business of selling your items, not repricing them for highest dollar amount. One should clearly understand this rule, and know that anything Twice deems "unacceptable" is for that reason and not for any other (that or they're keeping the items themselves to wear).

That being written, the reason I do agree with the other reviewers below is that the site DOES bamboozle you. The never worn items (see top of review for reference)--a Banana Republic dress with the tag on it, two Gap dress blouses, and two pairs of never worn Michael Kors pants (tag removed)-- we unaccepted because of "wear".

I wanted to believe differently about this site and its practices, but it seems they aren't what they'd like to think they are, but are what others say they are.

Overall, I made a tidy some for the 12 out of 20 items that were accepted, which is better than the no dollars I was going to get donated. Seller-bewear--ONLY send in what you think you can't get top dollar for elsewhere and that which you wouldn't mind getting less for.

Would not recommend as a constant place to sell.

Date of experience: March 6, 2015
New York
66 reviews
236 helpful votes
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Ezcast (Must Read)
March 5, 2015

I went looking on youtube for something that could take my pictures and games and videos and movies and put all this on my Samsung smart 55" tv. I went to Microsoft and they had a piece of electronics that plugged into the back of your tv, but it did not work because I had no software for this item. So, on youtube I saw video about this Ezcast that did the same thing that I wanted and sure enuff it gave me my movies and pics and videos and the rest and it only cost me $21.00 and change. It works on my laptop and my tablet and my cellphone and all the other devices I have in the house, it all works off of the wifi. It is so easy to setup and run really, you can not beat the price. I did not know the item was coming from China until after the fact but I received the item quickly and all is working just great. I love how I can put the movies from my items right onto the tv. Love it. Try it. Let me know how you enjoy it.

Date of experience: March 5, 2015
New Jersey
1 review
7 helpful votes
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I sent them 19 items to sell. They made me an offer for four of them, which I accepted -- although it was a pretty low offer. Since they weren't interested in 15 of the items, I planned to try eBay or donate them to a charity. However, they claim to have disposed of those items which they did not purchase and which therefore did not belong to them. What gives them the right to do anything with your personal property? I cannot believe they do not tell you this before you send them merchandise and that they don't provide you with an option. I truly feel like I've been ripped off.

Date of experience: March 4, 2015
California
4 reviews
18 helpful votes
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Y is no longer what EBay used to be.
All the "mambo jambo"... rules only protect EBay... and the sellers that only advertise brand new items... you are way better off dealing with Amazon or other internet based site.
It is no longer fun... the buyers can blackmail you after receiving an item, asking for a "partial refund", and if you not agree... he/she can leave a negative feeback, and you have no say...
An if you call EBay, the answer is... nothing we can do, just try to work it out with the buyer... ridiculous just ridiculous.

Date of experience: March 2, 2015
Colorado
2 reviews
5 helpful votes
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Scam
February 28, 2015

Sent in 13 items and they rejected most saying that the items were stained. We inspected all the items thoroughly before sending. Maybe one was stained. Maybe!. $30.00 credit... Really? Most of our items were Polo! Scammers! Stick with your local resale shops!

Date of experience: February 28, 2015
Pennsylvania
1 review
0 helpful votes
Follow ALEXANDRA H.
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Twice is an amazing page where you can buy great dresses for an incredible price.
Great deals! Everything that I order was like brand new, because the staff is very professional they always make sure to mail everything in a great condition.
YOU GUYS are AMAZING! Love Twice, Im too addicted to their clothing page. And thank you for all the discounts and great service!

Date of experience: February 23, 2015
Arizona
1 review
0 helpful votes
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Mcclamrock417
February 23, 2015

This is the 1st time I have ever used ebay. Was Very Happy to find the exact cannister I had just broken. I purchased it from mcclamrock417. Everything went through smoothly, was notified it had been shipped later that afternoon. I just received it thru the mail and am more than satisfied. It arrived well packaged and sooner than I expected.
Thank You for a Pleasant experience. Not sure if this is where I am to leave comments for the individual seller but as I said am new to all of this, so hopefully this gets back to them.

Date of experience: February 23, 2015
Florida
2 reviews
8 helpful votes
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EBAY MAKES IT AS HARD AS POSSIBLE TO CONTACT CUSTOMER SERVICE. JUST SPENT AN HOUR AND COULD NOT CONTACT THEM. I ASKED THEM TO CLOSE MY ACCOUNT 4 MONTHS AGO AND JUST NOW DISCOVERED IT IS STILL OPEN. TALKED TO A REP. AND WAS TOLD THEY JUST REFUSE TO CLOSE ANYONES ACCOUNT FOR 180 DAY JUST BECAUSE THEY HOPE YOU WILL CHANGE YOUR MIND, ON TOP OF THAT THERE REP ALSO INFORMED ME EVEN AFTER 180 DAYS YOU HAVE TO CALL THEM BACK AND REMIND THEM BEFORE THEY WILL CLOSE IT. EVEN WITH NO TRANSACTIONS PENDING. I GUESS WHEN YOU CUSTOMER SERVICE SUCKS THAT BAD THATS THE ONLY WAY THEY CAN KEEP PEOPLE FROM LEAVING

Date of experience: February 23, 2015
Wisconsin
1 review
8 helpful votes
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They have a strangle hold on the market, or they would be gone. Their business model is terrible. The are way too aloof and disconnected to actually deal with. If you use eBay often and depend on it, eBay will eventually burn you. My entire family is now off of eBay for good, and none of us want anything to do with PayPal. I often wondered how they got away with the way they disregard the consumer protection laws. I have not used eBay in more than a year now, and I will not go back. I would love to see Jeff Bezos (Amazon) take them on, and it seems as though a bit at a time he is doing exactly that, and in fact eBay is losing market share annually, as various entities take over what used to be entirely their's alone. After all the hassles I have had over the years, I would love to see eBay replaced by a consumer friendly entity, though from what I hear from the vendors, they are not any happier about dealing with them. I also question their insistence on you using only PayPal... as it has created a market monopoly and is essentially double dipping.

Date of experience: February 23, 2015
California
1 review
1 helpful vote
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I wish I would have known about this website before I decided to purchase a book from half.com. I purchased it over 3 weeks ago, and it still hasn't arrived. I've been checking the tracking number, and they didn't even ship it until last week (how can it take 2 weeks just to ship something). Now, it's been a week, and somehow I still don't have my book. I've bought stuff from Amazon.com and received it in a couple of day (and that's without preferred shipping). I wish I would have gone there, even if I would have had to pay double.

Date of experience: February 21, 2015
Kansas
1 review
2 helpful votes
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Incredibly disappointed!
February 17, 2015

I'm incredibly disappointed. From my 32 items, really good brand and condition, I was offered 11 pieces for $ 66,21 item's from me want to steal in send in goodwill. Incredibly unfair dealing!

Date of experience: February 17, 2015
Arkansas
7 reviews
11 helpful votes
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I ordered a juicer for my son and within an hour he told me it was the wrong item. I immediately contacted them to cancel the order to be told (after three cancellation requests) it had already gone out. No company works that fast! He received the juicer and returned it the same day. To date, I have received no refund for this juicer and not even a response to my inquiry as to the reason... this is unacceptable. There is so much competition now we don't have to put up with poor service!

Date of experience: February 16, 2015
Washington
1 review
7 helpful votes
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I've been selling on ebay for 10 years. It is straight up AWFUL to their sellers. Good for buyers, bad for sellers. Buyers can literally make up lies about something you sold, and force a return through ebay and ebay takes the money directly out of your account, whether the buyer returns it or not. The buyer can send back a empty box, but if they get a tracking number, they automatically get a refund and ebay does not care to listen to your side of the story or what you have to say. The buyer is right every time. End of story. You can't email them, and if you try to contact customer service someone in India answers the phone and can NEVER understand the problem or offer any real solution. So tired of getting scammed by ebay because they're too scared of having a disappointed buyer, even if that buyer is a scammer.

Date of experience: February 12, 2015
Georgia
4 reviews
5 helpful votes
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Ebay ROCKS!
February 12, 2015

Ebay ROCKS! I've bought books, cds, beads, yarn, beauty supplies, dog coats... i love the *auction* thing!

Date of experience: February 12, 2015

About the Business

Buy and sell electronics, cars, fashion apparel, collectibles, sporting goods, digital cameras, baby items, coupons, and everything else on eBay, the world's online marketplace


ebay.com
Founded in 1995
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