eBayReviews 3,487

Selling on ebay the fees somehow seemed to turn out higher than they advertise. Also seller protection is faulty. All someone has to do is say the item they received was damaged and they will take the money out of your account and you have to pay more if you want the damaged item sent back. I had a buyer post pics of a damaged item that wasn't even the same color or pattern jacket i shipped as their 'proof' of damage. Because i shipped priority mail they gave the buyer the money back and pawned me off on the post office for insurance. I got only half my money back and lost $50 on just one sale. Spoke to several ebay representatives who were all useless. If i had known it was that easy for buyers to scam sellers i would have charged the buyer for the extra insurance. Sellers beware.

I love eBay and do most of my shopping there. As long as one checks the reviews and the country the product is in its all fine. I have never had a bad experience with them apart from some secondhand book dealer in the UK who abused me, but hey, we all know what 2nd hand book dealers can be like.

PayPal stepped up to advertise with the Big Boys - spending hundreds of thousands of dollars advertising on Super Bowl Sunday. I'd much sooner they spend the money on making my PayPal charges less, but I joke... ha ha... I do feel that if they can advertise at the S Bowl then MAYBE they need completion... oh yeah, I forgot, they're the only game in town for eBay purchases and sales. EBay is wildly successful and I use them, myself, but I wonder where the ceiling is on their unrestrained rates... with no completion there's no incentive for them to change. Possibly 15% will satisfy them - it could happen. I don't have a solution, I just thought I'd share, some more. Cheers friends

Walt

On 20 January 2015, I purchased a Macbook Pro laptop on eBay for $791. The seller listed it in working order and having been inspected by Apple. The seller had excellent feedback, excellent communication, and it arrived promptly on 23 January.

Just over a week later, the logic board failed, and the seller refused to accept a return, a partial refund for the estimated cost of repairs (an additional $425), or provide documentation that it had been inspected by Apple. The repair shop where I had it inspected confirmed that the logic board was faulty, and that the failure was not caused by user error.

I opened a case with eBay on 3 February stating that the item was not as described (since the seller had no proof that it had been inspected by Apple), and it had failed within the time frame of their 30-day Buyer Protection clause. Ebay closed the case on 5 February in favour of the seller stating that because I had owned it for a week before contacting the seller for a return, it had been altered and was no longer returnable. My purchase should be covered under eBay's 30-day protection, but they have instead sided with a seller who lied about the condition of the computer.

I have spoken directly with the case manager at eBay, but she was not helpful. I have contacted the seller once again requesting a partial refund for cost of repairs or a full refund for a return.

I have filed official complaints about eBay's customer service with the Better Business Bureau and IC3; but I am still out $791 for a computer shaped brick, and an additional $425 if I want it repaired. I cannot contest the charge through PayPal, because the case has been closed, and I cannot contest the charge with my bank, because the seller refuses to authorise a return for the computer.

The customer service team is unhelpful, rude, and hung up on me twice after I respectfully requested to appeal the case. I have been an eBay customer since 2006, and I have had excellent dealings with eBay up until now. But I can honestly say that I have never been made to feel so helpless and insulted by a company that I once trusted. Don't expect anything from the eBay customer service team, specifically the high value items division of the Appeals Department.

I bid on an auction on Jan. 19th before the auction had ended. Ebay sent me a notice that "auction ended" and "you are the high bidder" with a 10:00 pm time stamp on it. I took a screenshot of it and waited to be able to pay. It came to pass that ebay had let two other bidders into the auction after I had won the auction. The first two reps that I spoke with (a clerk and a so called manager) were very off putting and kept telling me that I should contact the seller. What a joke. Does John Donahoe even know how his customers are treated? The integrity that ebay has known is apparently not a part of its present day form. I believe I was lied to (repeatedly after I was cheated and complained... and I believe that I was cheated. And after ebay sent me a notice that said "auction ended" and "you are the highest bidder" the passing off and the canned speaches started. I was then told by a mgr on January 19th... the day ebay took my auction win from me... not to call in or open any more resolutions as this will delay the process and slow things down. Then she told me that this should be resolved in 3-5 days. Today is February the 5th and I just spent over an hour and 39 minutes being passed around and treated like I should be sorry that I was a good customer of the once proud and honest ebay.

BEWARE OF TONSEE_BEST! I purchased an item (small $ figure) and the item never arrived. I contacted the seller and they asked me to "sit tight" as they sent a replacement for the original that never arrived. I waited for that one... after the arrival date came and passed I sent another email to the seller but the seller's auto reply said they were unavailable. I have made multiple requests since and all with the same reply... unavailable. The time for the Ebay protection guarantee has since passed and the seller still won't reply or refund money. BEWARE!

I've been using Twice both to buy and sell to for about 3 years. It's true, occasionally there's the low offer but, if you think about it, in most cases you're sending them garments that have been worn and they're going to try to resell them. I've had one Coach purse rejected for spots and there probably were spots and I wouldn't want to buy a used purse with spots. Overall my experience has been quite pleasant. I sometimes do the PayPal option but I generally prefer the store credit. I have purchased 3 pairs of Hudson jeans in my size for a fraction of the cost retail and actually free to me because I used store credit. Each pair has been perfect (one was even the exact length for me -- I'm short!). I'm a mom of 5 and buying retail (for me) usually means hitting the the clearance racks and that can be quite a chore with children in tow. I love the option of shopping online and finding couture at prices that even I can afford, I'm able to wear something besides the Mom Uniform of yoga pants and a t-shirt occasionally and feel a little fancy. I'd absolutely recommend this site. It is NOT A SCAM. Their return process is amazing too (I've only had to return about 4 items and all of them were in perfect condition, they just didn't fit me). They've recently launched their mens site and that's great as well. If you did have a not so happy experience, try again because it really does end up being worth it. If I can give advice for selling: read their policies and look at the brands they accept, it makes all the difference. They even break it down so you can see what you'll possibly make low-high for each item they accept. And, if you don't like the offer and you really don't want to lose the items you sent in, pay the $4.95 and they will send them back to you, so you're only out the cost of a cup of coffee.

Ebay is a great site. Their basic search engine on the home page and options to view various different categories is easy to use.

Members can sell or buy by make bids for items and the site is constantly updated with new prices and new auctions... I am sure as most of you know.

Great concept which does not get old.

Have had more trouble than its worth. Not happy, mess around wait to long for responces and overall not in to this. I hope there on there way out. Save people.

I have had 3 buys in 2years on ebay, one purchase in 2013 for a tool seller sent sex book and ripped of many other buyers, next one was month ago for tool battery which nothing came but they took funds, and now waiting on return of funds on defective materials sent to me last week. Ebay has become a den of thieves, and ebay allows them to operate since ebay gets money from their wares. Save yourself heartache, phone calls, and your valuable time, do not do business with ebay!

Absolute scam. I'm a student simply trying to make my way through college, so I decided to clean out my closet. Although I would have just donated the clothing, I thought maybe I could get $50 or so from my clothing. I sent in 23 items and received an offer which was dropped to $28 when I opted to use PayPal for payment instead of a store credit. They cited "holes", "overall wear", and "staining" in items that had been worn a handful of times. The nice wallet I had received as a gift and sent in was not even accepted due to "staining". I have never used the wallet. I'm sure I will see it pop up on their website as well, as there was NOTHING wrong with it. I am infuriated that I trusted this company to be honest. Do not sell to them and do not buy from them as you are only feeding their corrupt business practices.

Ordered Nutribullet on ebay. Having paid a whole 15 k for the product, ebay doesnt mail me the delivery or even tracking details. After one week I had to call up ebay i numerable number of times to ask what exactly is the status of my delivery. Finally when the product did arrive the user manual was missing. Again more time had to be put in in making calls. As for the customer care, I would give it a negative marking. They seem to have no patience, cut us short, and downright rude. Go for flipkart instead. I had no choice since the product was not on flipkart. Flipkart pampers their customers with regular mails regarding their delivery, polite customer care and instant resolutions.

I love the items sold there and the fast response in shipping customer items. Good job keep it up.

Thanks to ebay I can purchase items that do not sell in my country. It has a buyer protection system which gives me confidence for the return of my money. Iam buyer since 3 years"

I still enjoy buying the odd bargain on ebay, but the days of the casual seller are long gone. Unless you operate as a large business seller, then ebay will come down on you like a ton of bricks. The customer service feels like it's practically run by computer programs. Trying to speak to a human, never mind the same human twice is virtually impossible by phone or email.

This review is about Ebay and their total lack of professionalism.
I have been buying items on ebay for several years with no problems, then i decided to sell an item, what a mistake!
I sold an item for £830, the buyer made a complaint that it was not as described and opened a case against me. I HAVE NO PROBLEM WITH THAT!
I agreed to send the refund in full once a had checked that the item had not been damaged in transit or by the buyer. The buyer posted the item but as i was away for a couple of days, the delivery was not made, and parcel force made a mistake on the their records, saying I had refused delivery. I WAS NOT HERE TO REFUSE WHICH I CAN PROVE
Parcel force then returned the item to the buyer the next working day who keeps it and does not inform ebay or myself, i tell ebay i have not got the item but as parcel force records show it was refused ebay pays the buyer a refund, ebay then closes the case in the buyers favor and my ebay account is closed and ebay issues me with a collection notice for £830. I have spoken to costumer service at ebay many times and sent dozens of emails explaining the issue even made formal complaints and threaten court action against ebay without a proper response from ebay.
Just email after email threatening action against me if i do not pay them

MY ADVICE DO NOT SELL ON EBAY!