What a joke. I called to get a cracked screen fixed on my phone. I ended up with a new phone and this security system. I love the phone but... I did not know what I was signing up for, did not know I had two weeks to cancel, didn't get the bill until three weeks later, convenient. The woman talked so fast, shot so many numbers at me, I thought I was getting a system for free and few dollars a month added to my bill. Well, as we all know, this is not true. I already had an ADT system in but I felt montly fees too high. I called and she put me on hold and then came back and said there is nothing I can do about it since it is over two weeks. She put me on hold for a long time like she was trying to get me help. RIGHT!!
BTW, I didn't want the garage door system. I already had an electric garage door. They failed to tell me it was in one of the boxes so I threw it away. I cannot get out of it for two years or pay $700 plus they probably will want the merchandise they installed for free!! and I would have to pay to have someone uninstall it and pay for S&H. Please read reviews. I always do before purchasing anything but didn't due to her talking so fast, shooting numbers at me and a poor choice of mine. Good luck with your choice. This is just my experience.