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Alayham A.

2 Level 2 Contributor
  • 7 Reviews
  • 12 Helpful Votes
  • 0 Thank Yous

Experience: Entertainment, Computers & Technology, Hobbies & Interests

Member since October 2014

  • Reviews

    7

  • First Reviews

    3

  • Thank Yous

    0

  • Fans

    0

  • Profile Views

    700

Review Distribution

7 Reviews by Alayham

3/10/19
This is regarding my last purchase from PS store online, i ordered Pubg battleRoyal game on PS4.

There are a lot of issues regarding this game, starting from lagging, sensitivity, game controlling and other, everything reported to Ps4 and game developers and the issues was admitted by both.

I asked to return the digital game and refund my money back but the rejected my request and informed me that they are working on solving this issues and till now no improvement since 2 months.

I escalated this case to their higher management with no solutions
3/9/19
This is regarding my last purchase from PS store online, i ordered Pubg battleRoyal game on PS4.

There are a lot of issues regarding this game, starting from lagging, sensitivity, game controlling and other, everything reported to Ps4 and game developers and the issues was admitted by both.

I asked to return the digital game and refund my money back but the rejected my request and informed me that they are working on solving this issues and till now no improvement since 2 months.

I escalated this case to their higher management with no solutions

I don't know how I can solve this issue and refund my money
5/1/17
Hi.

I ordered one of adidas originals NMD XR1 primekint shoes from online store in UK ( www.adidas.co.uk) and shipped this shoes to my country via Aramex shop and ship to Saudi Arabia due to this model not available in local stores and was just launched by Adidas and considered as one of Top of lines and rare models.
I paid approx 30$ for shipping this shoes to my country Saudi Arabia. And after a week received it.

The issue i'm escalating related to the pair i received, the right and left shoe not identical, this is regarding the color and the design of the shoes the stripes not identical and not aligned in both shoes.

When you are comparing both sides will see that different shoes design! Which noticed and clear for any one. I'm attaching some photos to explain my point.

I escalated this case to Adidas support team, they noticed my issue and promised to find a solutions, the reply from their end was will offer you 10% discount and keep it, and i escalated again to their higher management and they comeback to me with 20 % discount and escalated again and more 30% discount trying to buy my satisfaction.

Of course i rejected all of their offers and asked them to escalated again to their quality team, the shocking reply was as below:

Dear Mr Akul,

Thank you for contacting adidas Customer Service.

Please be informed that the Product Quality Departmnet does consider this to be a quality issue. It is a small optical lack which doesn't affect wearability.
If you are not satisfied with the NMDs you can return the shoes. However we won't refund shipping costs from Saudi Arabia back to Europe.

The other option is that we may refund 10% of the price you paid as a good will gesture.

We apologise for any inconvenience this situation may have caused you.

Should you have any more questions, please do not hesitate to contact us again.

Kind regards,
Chris
Adidas Customer Service Team

The funny things that as per them its a ( a small optical lack which doesn't affect wearability.) seems they are not understating that i'm escalting this due its clearly showing a defect and design issue and no one can accept this for new shoes cost appox 130 pounds

Due to the shoes now in Saudi Arabia adidas rejected my request to cover the shipping cost back to UK which will cost approx 150$ they said, you need to cover this as it is not our responsibility!

I offered them to return it to their local stores in Riyadh Saudi Arabia and refund the money to to replace it with new same shoes pair. They committed to comeback to me in 48hrs but till now nothing its approx one week since i received this reply and not answers from their end.

I followed up with them by emails and by whatsapp messages customer support number *******8613063 and nothing, seems they are ignoring my messages!

I never expect this from such company like Adidas, this is really disappointing me and not acceptable at all.

I need your support to escalate this to top management and help me to solve this case.

Regards
9/12/16
I ordered from them their top of line the Turtle beach elite 800 and it cost me 300$.
I registered the headset on their website and received email from them that i'm entitled for free gift which one Turtle beach Tshirt and 2 additional cover cap for the headset.
They shipped the gifts to my address in Saudi Arabia but the shipment missed somewhere. Tried to contact them with no accurate data about my shipment. After 8 months of follow up they sent me email that they are sorry that they can't provide anymore gifts as this promotion finished!

I can't accept this careless and kind of responses, they should treat all the customers in the same way.
9/11/16
Feeling very safe. Always protected
1/12/15
They are always at the seller side no buyer protections as they are claiming, i have 4 bad experiences with them the seller selling fake not as described or counterfeited products.
The escalations tools they have not very limited and not giving the chance to give full feedback

Tip for consumers: ebay allowing seller to trade with counterfeited products and unauthorized items

10/8/14
Very bad company. Always they are find a way to over charge you.
Not professional at all.

Tip for consumers: Don't utilize them

Alayham Has Earned 12 Votes

Alayham A.'s review of Adidas UK earned 2 Very Helpful votes

Alayham A.'s review of TurtleBeach earned a Very Helpful vote

Alayham A.'s review of Amazon earned a Very Helpful vote

Alayham A.'s review of MyUS earned 2 Very Helpful votes

Alayham A.'s review of eBay earned 4 Very Helpful votes

Alayham A.'s review of Pubg earned a Very Helpful vote

Alayham A.'s review of PlayStation earned a Very Helpful vote

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