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eBayReviews 3,487

1.6
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eBay Reviews Summary

The company, primarily operating as an online marketplace, faces significant challenges in customer satisfaction and service reliability. While some users appreciate the variety of products available, a prevalent sentiment highlights frustrations with fraudulent sellers, inadequate buyer protection, and a lack of effective customer support. Many customers report difficulties in obtaining refunds and dealing with negative feedback, indicating a biased resolution process favoring buyers. Additionally, ongoing technical issues with the platform further exacerbate user dissatisfaction. Overall, the company's reputation suffers due to these recurring complaints, suggesting a need for improved seller protection and customer service responsiveness.

This summary is generated by AI, based on text from customer reviews

service
871
value
793
shipping
742
returns
708
quality
746
Arizona
19 reviews
61 helpful votes
Follow brian b.
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Ebay, and sevice
January 18, 2015

It all depends on the seller on ebay on you getting the items fast or good. I have really good luck with only a few problems. I look for where it's coming from, (China) you might wait a bit for item. Look at there rating of the seller, like 99% positive feed back, you know you are good. Ebay will also make sure we are not screwed and they are not a search engine for scam artist, because they want us back. Ebay has helped me out on problems with buyers. I have had good luck and shop allot on ebay.

Date of experience: January 18, 2015
Oregon
5 reviews
6 helpful votes
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Have been shopping online here for years, have never had an issue, shipping is fast and customer service is great. Love the wide mix of items available and you can choose US only (some things I like to get from US only, don't mind buying out of country but love the option)

Date of experience: January 17, 2015
Minnesota
1 review
5 helpful votes
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Be_be store sells almost exclusively what it describes as "authentic" Tiffany jewelry. The jewelry I received was fraudulent. I believe this seller's very large inventory of Tiffany items is air mailed free from China (google "Tiffany China). Merchant turns very nasty when asked about her source of jewelry: I received emailed ill wishes and threats towards me personally and also my husband and daughter (their names presumably obtained from Google). I've learned my lesson: BUY TIFFANY FROM TIFFANY.

Date of experience: January 16, 2015
Michigan
1 review
18 helpful votes
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VERY DISAPPOINTED
January 15, 2015

VERY DISAPPOINTED. I sent them a couple of Coach purses and a wallet and after about a month I finally received an email saying that they could not take the items because of "overall wear" -- the items I sent ALL still had tags on them. So I called and complained and they said they would ship them back for free and guess what? THE PACKAGE GOT "LOST". And they will not pay me for my items(over $500) instead they said they will give me 20% off and the lady I was on the phone with was very snotty. That does not fly with me -- I sent you item expecting for you to take care of the items NOT F***ING LOSS THEM.
I also purchase a couple weeks ago and I look up tracking everyday and it still says "Pre-shippment" and everytime I called they would say "we are currently looking for your package."
To everyone thinking about selling or buying I honestly wouldn't.
REVIEW OVERALL:
Very Poor and rude

Date of experience: January 15, 2015
Kansas
5 reviews
6 helpful votes
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An indeed great solution to shop at home. Hate being in offline shops.
Customer service is always looking forward to protect customers from scams

Date of experience: January 15, 2015
Czechia
2 reviews
1 helpful vote
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Sometimes the goods didn't come.
The Customer support's decision is poor.

Date of experience: January 14, 2015
Thailand
3 reviews
0 helpful votes
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Not being much with computers I found your site easy to use and understand

Date of experience: January 13, 2015
Canada
6 reviews
51 helpful votes
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http://www.ebay.com/usr/odem_nowadays
Received my second order from Odem_nowadays shop in Ebay and gave 2 positive, one neutral and one negative comment on the 4 items received. That was due to one item bent due to having been packed folded, not enough padding for the items, so the bag had torn, and slightly slow shipment. They kindly offered to refund the bent item, and I revised my rating for the item to positive. Otherwise the items were nice quality, just as promised, and the price was good.

Never received my fist order of 5 items, that had already shipped prior to me placing the second order. After 30+ days' wait and then a month of many emails nothing was done by them to correct the issue, but they kept hinting that they could not help because I had not given fully positive review to them, and as a small company they need and deserve perfect reviews. I could not change the review afterwards to an unrelated order and cannot see the relevance. They seemed to suggest that maybe both orders had been shipped together, but the shipping notice for the first order was prior to placing the second order. Gave me a promise a few times to reship the order and twice to refund within 48 hours, but nothing happened as time passed by. Got refund from Paypal.

They still bothered to send me a message to say that it is important not to leave any negative or neutral feedback/review for them for the order that I never received.

Free shipping does not really benefit either the customer or seller. The estimated cost must be added to item price for the business to survive, but not specifying the shipping cost as a part of the total cost makes the customs fees and duties higher for the buyer. As a buyer I would be encouraged to make only small orders, below the dutiable value, which causes added work and cost for the seller.

Well, on the other hand I would not place any large order to a seller that I have not found reliable. And sad to say, this shop was not reliable.

Lots of nonsense and trouble. No option for tracking number for shipment.

Ebay itself is a great concept. Customer service only reachable by phone, and resolutions only available via Paypal. All depends on if the seller is reliable.

Date of experience: January 13, 2015
Wisconsin
1 review
3 helpful votes
Follow Dennis K.
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I recently purchased fake Morgan silver dollars from a seller through eBay. When I returned the fakes, I did not get my refund. The eBay money back guarantee is worthless. Trying to contact the company is a joke. The responses are spindled through some kind of a knothole through their customer service and resolution center. The link to "call eBay" does not show up on their site. The seller was from China, so not even our police authorities were interested in pursuing this fraud. I would encourage sellers and buyers to be very aware of the lack of integrity of eBay. If you buy and sell long enough, you will learn this lesson the hard way.

Date of experience: January 13, 2015
California
2 reviews
4 helpful votes
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EBAY IS AWESOMEEE
January 12, 2015

EBAY IS AWESOMEEE
I just love it.
I usually buy phone cases, gadgets, swimsuits, techsuits (for you competitive swimmers out there)
There are always some bad customers though...
But I love the prices I can find. Things like an Iphone otterbox case, I got for $10! It's originally at around what. $50 in stores? So this was a great find. Everything I bought so far has come in great condition, just the way the sellers depict it. I've even found an arena techsuit at $70 which was awesome from the original of around $150.
Love this site.

Date of experience: January 12, 2015
Saudi Arabia
7 reviews
12 helpful votes
Follow Alayham A.
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They are always at the seller side no buyer protections as they are claiming, i have 4 bad experiences with them the seller selling fake not as described or counterfeited products.
The escalations tools they have not very limited and not giving the chance to give full feedback

Date of experience: January 12, 2015
Virginia
1 review
0 helpful votes
Follow Bet S.
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Use this site all the time. I get rid of clothes that I no longer wear and was going to hand down or go to Goodwill anyway, I get store credit or a cash payout through paypal. And I've had great luck in finding wonderful deal on clothes that I couldn't normally afford, even from my local consignment store.

I see a lot of complaints about their buying, I have always been pleased. And the one time I wasn't I spent the 4.95 to have my clothing sent back. They are as used clothing store and you can get estimate of what they are paying by using their calculator. They have deals on their clothing, which means they don't pay top dollar on mine. I have always been right in-between the low/high estimate from the website. If I don't want to take what they pay, I don't send that in.

Very pleased and will shop here again.

Date of experience: January 11, 2015
Maryland
1 review
0 helpful votes
Follow maraschillo D.
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Great ppl i had a guy rip me off and not send the product i had a lil bit of trouble at first but after 2hours we ot everything settled thank god ont give up on ebay

Date of experience: January 10, 2015
Pennsylvania
3 reviews
11 helpful votes
Follow Mike M.
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Stay away if you're selling, the buyer protection program forces you to take returns, that's fine if there is a real issue. My buyer didn't like the item, sent it back with the critical parts missing so i opened a "case" with ebay to get my items back. Ebay refunded the customer without getting my parts back, this left my item useless. I called customer service and the official ebay response was "lost or missing items from a return is considered a cost of doing business". I'm not a business but ebay dosent care. The fees are outrageous. No sellers no ebay...! Wait it gets better... so i get an email that my checking account is overdrawn. Ebay takes the refund directly from my checking account bypassing Paypal. My paypal account had the available funds i was anticipating the return. That was another 3 hours on the phone and no customer satisfaction again. I called my bank and turned them in for a fraudulent transaction. There was a time when i would have given ebay 5 stars, not anymore. Ohhh... yeah and you cant give negative feedback about a buyer. I had a customer make an offer on an item i accepted the offer, he never paid so you have to work to get through the ebaysite to get seller fees refunded then when you go to relist your item ebay charges you again. Not to mention the lost time or potential sale because of slow or uncertain buyer. Ebay wont last long screwing the sellers... no sellers no ebay

Date of experience: January 9, 2015
Nigeria
3 reviews
2 helpful votes
Follow Whaledy O.
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I have great shopping experience on ebay, fast and quick delivery of service. I strongly recommend if you are buying from seller within THE UNITED STATES. You may experience delays in delivery buying from sellers outside the STATES.

Date of experience: January 8, 2015
California
1 review
3 helpful votes
Follow Bud S.
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This is the worst company, just save the disappointment and time. They will give you the super low ball offer for your clothes, they don't know fashion. Once they have your clothes, they have you. Avoid them...

Date of experience: January 7, 2015
Ohio
1 review
4 helpful votes
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I started getting charged each month after buying something on ebay. Their communication is horrible and is a cheap way of making $$. They may be legit but they are using a backdoor approach to making their profit.

Date of experience: January 6, 2015
New York
2 reviews
2 helpful votes
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"I spent 11,500 on ebay in less than 6 months and had an issue with a seller who requested I return an item. A treadmill that I no longer had the original packaging for so he suggested I buy a box. After spending an additional $36 on the box the seller did not respond to me or ebay when we asked for the return label. Ebay Kept me on the phone for 4 hours the 1st time I called and 2 hours the second time. They refused helping me due to the fact that it was past 60 days even though THEIR seller sent a written agreement which Ebay can access. They have terrible customer service and no policy or repercussion for sellers screw their customers. They will never see another dollar from me but will be meeting my attorney. Mammothtrading is not a company anyone should be doing business with. " EBAY WON'T LAST ALLOWING BUSINESS LIKE THIS

Date of experience: January 5, 2015
Bangladesh
2 reviews
3 helpful votes
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I have purchased a camera last more month. Best thing is that I got that in time.

Date of experience: January 1, 2015
Wisconsin
4 reviews
5 helpful votes
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I've been shopping on ebay for maybe 7 or 8 years, mostly for vintage/pre-owned clothing and shoes and bike parts. I've purchased a few other random things as well.

Overall, my transactions have been positive: I've only had a few items that were either in poor condition or not as described. For items where size and condition really matters, I ask sellers questions before making a purchase - generally, they are happy to respond and do so within a day or two.

For the most part, my purchases have arrived quickly - including a dress from the UK and some hardware from Canada! (I'm in the US.)

Date of experience: January 1, 2015

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Buy and sell electronics, cars, fashion apparel, collectibles, sporting goods, digital cameras, baby items, coupons, and everything else on eBay, the world's online marketplace


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Founded in 1995
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