The company, primarily operating as an online marketplace, faces significant challenges in customer satisfaction and service reliability. While some users appreciate the variety of products available, a prevalent sentiment highlights frustrations with fraudulent sellers, inadequate buyer protection, and a lack of effective customer support. Many customers report difficulties in obtaining refunds and dealing with negative feedback, indicating a biased resolution process favoring buyers. Additionally, ongoing technical issues with the platform further exacerbate user dissatisfaction. Overall, the company's reputation suffers due to these recurring complaints, suggesting a need for improved seller protection and customer service responsiveness.
This summary is generated by AI, based on text from customer reviews
Ok well It started from me selling a 500 dollar product then they wanted me to pay them for me selling my own product. I paid and then I wanted to delete my account, they charged my paypal 132.80 for NOTHING. I didn't authorize anything and now I cant get my money back because they finished the deletion process after they charged my account. I will never use this corrupt $#*! website again. Ohh by the way ebay owns paypal, ebay charges you 10 percent as a seller and paypal charges you close to 6 percent from the money you receive. Corrupt pieces of $#*!.
Pros
- Huge community to sell your products
Cons
- Overpriced services (10% + PayPal Fees)
- They take down your listings
My full bag of about 30 items somehow wasn't received and they don't know where it went?
"Unfortunately, I'm only seeing the one bag requested under your name, and that tracker isn't showing us any information. It's possible that USPS has the bag and hasn't scanned it - just yesterday I talked to a customer who sent a bag a few months ago, only to have USPS repackage it and have it delivered with a totally separate tracker! Those situations do come up, and the only recourse we have is to wait and see if the bag shows up - I'm really sorry I can't be of much more help. If you have any additional info from the post office (a receipt from dropping the package of, perhaps), that could be useful in following up with them. And if you have any additional information that you think may help me (types of items in the bag, any additional tracking information via the post office, etc.), please do let me know."
Yeah, real big help. Must be nice to get a huge package of free items and not know where they went to.
I sent in two boxes of clothes. Most of the stuff was rejected. A brand new pair of shoes were rejected and the reason was they were too scuffed, a pair of two year old Ferragamo loafers were rejected because they said they were dated. So I asked for my items back and after waiting almost two weeks I received my items but one brand new bikini was missing, it still had the tags on it when I sent it in. I contacted customer service and received no answer for four days. I contacted them again and they asked me ridiculous questions such as, did I look in the box? Am I sure I looked in the box? Then they said the packager swears they put it in and now are blaming the post office for stealing it and they even said it may have fallen out of the package in transit. This is a terrible company and they have no clue how to treat a customer. My missing brand new item still has not been found and returned to me. As far as I'm
Concerned there are two answers, the packager stole it and is wandering around on a beach somewhere in my brand new bikini or it was returned to the wrong seller. I guess I will never know.
Ebay just updated their listing terms. Not only does it limit the number of free listings you get a month, but it offers little to absolutely no incentive for auction style listings whatsoever... unless, of course, you're willing to open an Ebay store at top dollar so you can get a $. 05 discount per listing. I plan to keep using Ebay for purchases because I live in small town America, but as a independent seller it just isn't worth it anymore.
Just wanted to add that Ebay is being sued under the RICO act. Do a web search on "Ebay being sued RICO". I'm happy to see that people are starting to take action against the malfeasance of Ebay. It has been a long time coming. Former CEO John Donahoe stepped down at Ebay only to go over to PayPal to sit on the board. He is suddenly taking a 6 month "leave of absence" to travel with his family with the 23 million "parting gift" from Ebay, all the $$$ taken in tiny bits from small sellers who have lost their livelihood in order for him to do so. I'm sure he is suddenly and conveniently disappearing to other countries so that the plaintiff will not be able to send him subpoenas.
Yep, folks, Racketeering at its finest.
I sent a bag of really nice high end brands and they didn't offer me much. But if course you see them selling items on their site for WAAAAAAY more than they are offering sellers. They really are making a ton of net profit from ripping off sellers. I honestly wouldn't be surprised if they were rejecting items and then selling them in their site anyways. Stay away! Faaaaaaaaaaar away!
Sent in 3 boxes of high end clothing. Received nothing but excuses as to why they were rejected. Do not have any expectations!
It was my first time using Ebay and it is my LAST time using Ebay. I purchased an $85 product off a company called "southflspa" who never sent me my item and who would not respond to my emails or Ebay's emails. This company did not use tracking on the item they were "supposed" to have sent me which is highly suspicious. I truly think they are a scam. I have used Amazon for fifteen years and have NEVER had a problem, then to come to Ebay and use them once which results in a massive headache trying to contact Customer Service, file claims, call over and over for a resolution... who needs that!? No thanks. I will never use Ebay again.
Think twice while shopping from ebay.in.
Once you bought the product they will not take it return back
They have falsely mentioned 100% ebay guarantee and excellent return policy.
Once you buy the product then they ll give you lame excused of their claim policy.
And they have such a complicated return policy unlike Jabong, Myntra, Yebhi, Freecultr, zovi, flipkart, amazon, snapdeal and new site like feero fashion.
I have faced this issue myself.
When I try to return my product under assumption that ebay has worldwide brand name.
And they will have transparent return policy but I was wrong.
So people please think twice before doing shopping with ebay.
Bought my wedding dress on ebay from ebay seller couturemissbridal. I waited the length of the shipping period, my dress did not come. I waited 2 more days giving them the benefit of the doubt, no dress. I send several emails, no answer. I finally hunted down the business online to and got their phone number. Their answer? Sorry, we sold that dress to someone else... That was going to be my wedding dress. Worst ebay experience.
I have not had a bad purchase yet. My boyfriend has been a member for a long time and after we got married he showed me Ebay and how it works. Now I shop till my butt hurts, I don't have to drop! Lol. Great deals and Paypal guarantees satisfaction. I only had one issue that the item did not come by due date and the seller sent extra items to make up the lateness.
EBay stole my money!
I am livid I had placed an order for some Georgetown 11 Jordans. I place this order on April 15th I was told the package will take 5 to 10 business days my package supposably was delivered but once I got home from a hard days of work it was not there I contacted eBay they told me they would open a claim they did so and because their site shows it had been delivered I was denied my refund. I had only one mix up where somebody had stolen the previous package of mine that I had ordered from eBay after that they told me the post office would no longer be handling my deliveries I even had a post office lady show up to my house and say we will no longer be handling your deliveries and after that I had ordered two items off of ebay 1 pair of shoes and hair dye no problem before sign for and delivered after wasting my hundred and eighty dollars for a pair of shoes that I didn't receive I am out my money and I am out my shoes eBay customer service was rude I contact the seller rude as well I feel f***** over no one is helping me no one is even listening to what I have to say so I'm sitting here both items I don't bring my cash and shoes itself.
Sometimes find bargains but a little hit and miss, prices sometimes cheap but postage really expensive
In one of their marketing video they mention that all their items are in great condition only - that's a lie, I have ordered from them several times - most time I found stains or defects on a few of the items. My last order was two Coach purses and a jean. Although the jean were fine it was too large, the coach bags on the other hand had exterior and interior stains. I sent all three back and only recieved refund for two. Real unethical that they try to rip people off this way.
Ordered a reverse camera it arrived but was faulty, contacted enjoy24 and said they would replace it after 6 months and aprox 10 to 15 emails nothing, I paid 18 dollars for it and they offered 4 dollars back because they could not afford any more, they finally offered full refund if I sent item back as I did, it's been 2 months and now they say they did not receive it. L advise every body not to deal with them they are very untrustworthy and deceiving. The company sells on ebay as enjoy24hours
Mal
DO NOT TRUST ANYTHING YOU BUY ON EBAY OR TRUST EBAY TO HELP WITH YOUR RESOLUTION! I bought a brought a product from ebay. The seller claimed it was new. When I got the product I found that it had been a used product. It then took me another almost three weeks to get a return label for ebay would email the seller and then I was not able to respond for three business days. Upon finally getting the return label apparently they only give you five days to mail it back. Unfortunately by the time the return label showed up I was on a trip and upon my return I mailed it back. They now have the product back and are refusing to refund my money because I didn't ship it back to them within five days! DO NOT TRUST THEM!"
Oh my gosh, it's exactly what every person (who has sent items in is saying) i wish i had read this site before, i sent in DVF, J. Crew, marc jacobs and other brands - i must have sent a retail value of over 1,000 - some items new with tags - about 30% were rejected and then i received 111.00, i was floored, i didn't request my items back as i don't know where or what process they go thru. I should have donated or sold via ebay. This is a sleazy operation - as a seller it should be avoided, it is below a last resort. I actually feel violated - robbed.
Twice I bought things thru them and I've had to return them both. No More.
Answer: I would never buy a used car without seeing it in person and having it checked out.
Answer: Ebay is a den of thieves. Even Ebay is evasive on complaints to answers. When looking for items, be sure to be fully informed to what you are shopping and use all that knowledge to cypher the listing, even then have found those that list items to be evasive on answers. Avoid ebay if possible!
Answer: For their own purposes and to protect dishonest sellers. I was once an avid EBay shopper, but now avoid EBay. Buyer protection no longer exists. You buy at your own risk.
Answer: Ebay sells nothing. You are dealing with private sellers. Some are good, some are not. The best way to determine this is to check the feedback. I personally never buy from anyone who has a feedback lower than 90%. 96% is considered bad, by Ebay. Take that with a grain of salt. Ebay management is nuts.
Answer: If you haven't already learned the hard way that Ebay is just pure bullshit when it comes to the sellers rights. When someone wants to send it back for any reason other than it doesn't work as described, you will be footing the bill. Not only will you lose the money you paid to ship it to them, Ebay will offer to provide a return label for them at your expense. Yep, that's right. They will bill you the price of the label if you don't provide it. Either way, you are paying for it to get back to you. It's get better. You can't leave negative feedback for the buyer either. It's not an option NO MATTER
Answer: Not to me! It's my main shopping tool! I look for good deals and free shipping!
Answer: Yes. You are right. All what people told you are correct. Don't trust ebay and the seller on ebay. Amazon much better than them. But anyway the best way to buy electronics from the local stores or official stores.
Answer: This depends on the seller of the item - carefully check their feedback and trust you intuition if you have doubts try another seller you feel safer with...
Answer: Hi Tom, As for reviews, you don't get them. It's called feedback. When you buy an item, the seller will probably leave feedback after you leave feedback for them. I hope that answers your question. Nancy
Answer: Depends on the seller. I wouldn't buy anything off ebay because there a crappy company.
Buy and sell electronics, cars, fashion apparel, collectibles, sporting goods, digital cameras, baby items, coupons, and everything else on eBay, the world's online marketplace