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North Carolina
1 review
1 helpful vote
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Ebay suck
December 15, 2016

Ebay suck, I use 3 different credit card and Ebay did not let me finish the purchases. Waste my time.

Date of experience: December 15, 2016
Pennsylvania
1 review
0 helpful votes
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CROOKED CHINESE LYERS
October 19, 2016

I ADVISE YOU NOT TO PURCHASE FROM THESE CROOKS. I purchased 6 sport watches from 3 Chinese sellers upuppuppu8--acccity2005--xazander and I waited months to get and fought for months to get 1 watch that worked never did. They lied about sending another one and lied claiming they refunded the money back to pay pal the idiots thought I wasn't going to check account no refund. In other words if you want screwed buy from these lying crooked scam artiness' and you ll ends up with nothing but lye's and sending a load of emails for them not to answer.an d screw you they got their money.

Date of experience: October 19, 2016
Minnesota
1 review
0 helpful votes
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This site sucks
August 2, 2022

2 hours to try and buy something they have my credit card info and still won't process the sale. Worthless!

Date of experience: August 2, 2022
Kentucky
1 review
0 helpful votes
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Never deal with eBay
September 3, 2023

I got ripped off, and the baby took sides against me. Several times I will never use them ever again.

Date of experience: September 3, 2023
Washington
1 review
2 helpful votes
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I have been on eBay since 2004 and today I found out how much they care about there sellers (nothing)----

Date of experience: January 25, 2014
Texas
5 reviews
5 helpful votes
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Good sellers
November 20, 2020

Good sellers, great communication, i will order again. I personally love ebay not sure what all the hate is about.

Date of experience: November 19, 2020
Pennsylvania
1 review
0 helpful votes
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Worst company ever havn't even used my account and my accounts gets blocked dont use ebay they such a fraud

Date of experience: August 23, 2022
Ireland
1 review
5 helpful votes
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Corrupt
March 14, 2019

I have been a loyal seller and buyer to ebay since 2010 and have a 100% top class feedback, however ebay just played the heavy hand by telling me without proper reason to refund a customer 95 euro! Without respecting my case or the option they themselves say they allow you of a 'No Refund ' which then in turn makes you think whats the point if they dont respect this option, and the fact my description was honest and totally accurate, apparantly they can also take the money from my account if I don't pay up, the complaints chat are robot's who play the same heavy hand and dictate to you to send a return, or else basically pointing a gun at your head, saying it is in your best interest as a seller.
Ebay are not the ones who could go into debt, but customers are.
The item I sold was described perfectly, and should not have been an issue, they had the item for over 7 weeks through the winter months, ( a leather body warmer) I asked the buyer shortly afterward if they recieved the item, the only time they replied was 7 weeks later, looking for a return, and previous to this they asked for deductions, which I gave to them. Like the miticulous ebay seller I was.
Sad ebay has came to this, they were my fave selling site, but they even took money of for items I didn't even sell, just for no reason, buttons are sratigically placed so you hit refund return as you scroll, also other prompts lead u into payment you shouldn't be paying, everything on ebay is now geared for there own profit through corrupt methods.

Date of experience: March 14, 2019
Nevada
8 reviews
10 helpful votes
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After 18 years on Ebay I have a rating of 1476 perfect 100% both a buyer and seller.
However, I've learned some hard lessons along the way and run into a few scammers both as a buyer and seller.
In general though, Ebay has gotten much better and providing prompt and accurate help when I phone them.
Fact, I now do much of my buying on Ebay because my experiences with Amazon packing, delivery and defectives has gotten worse. Amazon now ships even delicate electronics in paper thin plastic bags.
As a seller, there are several things I ALWAYS do to avoid problems from buyers:
1. I post ACTUAL PHOTOS of the sale items.
2. If it's a device that has any chance of being defective, I test it BEFORE listing and post proof of testing.
3. I pack EVERYTHING as if a delivery person might end up throwing the package like a football.
As a buyer I' recently encountered a new seller scam:
1. Seller quickly posts tracking number number to make you think your purchase is on the way.
2. When package arrives, you find a very inexpensive free gift but NOT THE ITEM YOU PURCHASed!
3. I reported this fraudulent seller to Ebay and they stopped the sale of the laptop computers.
4. After this incident I reviewed MORE of the seller feedback than I had originally scanned and found comments indicating that this seller had done same thing to other buyers. Thus, I learned a new lesson: READ MORE NEGATIVE FEEDBACK BEFORE BUYING or to use a very old cliche "HASTE MAKES WASTE."

Date of experience: February 2, 2020
Virginia
18 reviews
45 helpful votes
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I enjoy buying on eBay because you can find things you sometimes can't find elsewhere, but they treat their sellers horribly. And they're not that great at customer service, I had a return and the seller didnt' want to honor my wishes because the mdse. Arrived damaged. EBay finally made her honor my wishes and refund me once I returned a broken item to her. I still ended up paying the shipping for the return eve though the mdse. Was damaged.
However, she was the only seller I've had problems with and eBay needs to leave sellers an opportunity to leave feedback for the customer/buyer.
It's gotten easier to find things on Amazon and Etsy than eBay because on both of those sites especially Etsy you can communicate with the seller without Etsy looking over your shoulder.
EBay doesn't allow you to communicate with a seller unless it's strictly through them, and it infuriates me. I once had someone I bought mdse. From and she (seller) also was a painter. I just accidentally discovered it by telling her I was using frames she was selling me for some of my great, great aunt's drawings. So I found out she was a painter, and I wanted to see some pictures of her work. Well eBay would not allow us to exchange emails so I could view some of her work. The seller didn't want to list her work on eBay and so she had no way of shwing me the paintings.

Date of experience: June 22, 2016
Virginia
5 reviews
8 helpful votes
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EBay is the original online auction site, its tuff to be a seller now because of all the fees but I have always had a good experience buying.

Date of experience: June 21, 2011
Idaho
5 reviews
68 helpful votes
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The place to go
March 15, 2019

I've been a member since 1998 and browse eBay daily. It's a fun place to go look for things and research those oddities you find at yard sales!

Date of experience: March 15, 2019
Indiana
1 review
6 helpful votes
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THIS IS A HORRIBLE WEBSITE. I ordered a waterproof case for my iPhone 6. I got in the pool today and wanted to take a underwater picture. NOPE THE CASE WAS FAULTY AND BROKE MY PHONE WITH WATER. They then told me that in order to get a refund I had to contact the seller. DO THEY HONESTLY THINK A SELLER WOULD WANT TO BUY ME A NEW PHONE? I dont think so. http://www.ebay.com/itm/For-iPhone-6-iphone-6-Plus-Waterproof-Case-Cover-Shockproof-Dirt-Snow-Proof-/*******035?var=&hash=item33a0ce9c1b THAT LINK IS THE CASE DONT BUY IT. ITS FAKE.

Date of experience: August 4, 2015
Nevada
2 reviews
0 helpful votes
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Ebay has grown old
October 22, 2017

Ebay is out of date and needs to refresh the business.
I am still able to get certain thing from there that is lower in price than amazon.

Date of experience: October 22, 2017
Canada
1 review
4 helpful votes
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I will never use eBay again, I needed their help against a fraud and they did not give a "thing" all the advertise with buyer protection is lies!

Date of experience: March 21, 2015
Massachusetts
2 reviews
0 helpful votes
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Shop till you Drop
February 3, 2017

They have made it totally simple to shop by having a guide to help you choose from items at auction or buy it now etc. Love the ease.

Date of experience: February 3, 2017
Australia
1 review
3 helpful votes
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Bought loads from Ebay over the years and never had a hassle. However when trying to sell! It used to be so easy but not now, nothing is where it should be "Reserve Price" for example, it used to be there by default, there is an add feature but when you go there and tick the Reserve Price box and save it it doesn't appear in the listing! Also I moved from UK to Australia years ago, I got my account switched across but my listings wanted me to put UK post code and wouldn't let me change it to Australian one, not to mention the hundreds of attempts to get the listing right with error messages that didn't make it clear what they wanted or gave no option to fix. I sold 6 things online for free via Gumtree while trying to get one listing on Ebay (I cancelled it as it got dark and had enough). Its is an absoloutly terrible tool to use to sell stuff on they make a simple process far too complicated and the fees are well above what the market rate is or should be. I have been double billed in UK pounds and Australian dollars and so sick of speaking to Ebay reps to fix things or to ask them to fix things they told me they had! Hundreds of frustrations when dealing with them or trying to post something to sell its SO SO HARD. So much easier to buy but thats been a while so maybe not. I would certainly NOT recommend Ebay for anyone wanting to sell online try the online classifieds instead.

Terrible crap service if I didn't like to buy things online I would certainly never use it again it sucks...

Date of experience: September 13, 2015
Raymond M.
Bangladesh
1 review
0 helpful votes
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The deal turn it is were not that great when I try to sign a year contract with Zillow. This technology makes sense I love the mobile application

Date of experience: March 23, 2020
Arizona
1 review
3 helpful votes
Follow dan p.
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This is the second time ebay and paypal has cheated me this it cost me over $120.00 in November of this year 2014 I had 4 items that the post office broke items I gave the buyers there money back just I should one item was a watch the lady said it was not as described and rbay step in and gave back her money without any one notifying I call ebay and ask why they did that I told that all she had done was not puss in they stem and if they would say out of it I could have handle it. And it was not there job to give back money it was mine so they held my money and then turn around and took money out of my back account. Because iam on ssa I did not have the money in my back so they over drew my account to the turn of $60.00 I still have $70.00 in my paypal account that say's pending because they don't have reason for broken in shipping for the buyers to chose from, the only choice the buyer has is to say not as describe. I call paypall and they said it was ebay that was holding it I ask how long was they going to hold it first they said 21 days then they said until the 6 items was delivered then they said 3 days it's now been a week and still no money. Ebay cheats and lies beware they can get money out of your bank even if you have it set up so no one can

Date of experience: November 26, 2014
New Jersey
3 reviews
1 helpful vote
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Never had a problem and had a lot of great deals over the years. Some people have commented on issues with PayPal but I guess I've been lucky.

Date of experience: January 26, 2014

Overview

The company, primarily operating as an online marketplace, faces significant challenges in customer satisfaction and service reliability. While some users appreciate the variety of products available, a prevalent sentiment highlights frustrations with fraudulent sellers, inadequate buyer protection, and a lack of effective customer support. Many customers report difficulties in obtaining refunds and dealing with negative feedback, indicating a biased resolution process favoring buyers. Additionally, ongoing technical issues with the platform further exacerbate user dissatisfaction. Overall, the company's reputation suffers due to these recurring complaints, suggesting a need for improved seller protection and customer service responsiveness.

This summary is generated by AI, based on text from customer reviews

service
871
value
793
shipping
742
returns
708
quality
746
+521